myRobotcenter 

They gone Bust: If u own a Mamibot robot then u can still get free support by googling:
mamibot support

‘we had to file an application for the opening of restructuring proceedings with self-administration according to §169 IO at the Regional Court of Feldkirch on date (May 9, 2022).

Until April 14, 2022, myRobotcenter was completely solvent against the background of the positive going concern forecast and the standstill agreement agreed with the banks.

At the beginning of March 2022, PayPal (the most important and most essential payment provider, which handles approx. 70 % of our online payments) successfully completed a regular credit check - as it had repeatedly done in the past - without any tightening of the credit rating.

According to information from PayPal, the next regular audit would not have been scheduled until August 2022. After an additional (unscheduled) credit check on PayPal's part was scheduled at short notice, the conditions for myRobotcenter were suddenly unilaterally adapted by PayPal to a significant extent, of which we were informed by email on April 14, 2022.

We were obliged by PayPal to build up a credit balance of approx. EUR 1.6 million from the title of buyer protection and respectively as a "security reserve" or the existing credit balance of myRobotcenter was promptly "frozen". Therefore, myRobotcenter's liquidity situation deteriorated dramatically and unforeseeably.

On April 19, 2022, we were also informed by a supplier that a credit insurance provider is no longer willing to insure a supplier credit. The consequence of this is that suppliers will only deliver goods against payment in advance, and this had an additional negative impact on myRobotcenter's liquidity as well. The reason for this step was that myRobotcenter had negative equity capital and therefore could not be insured. But this fact has now been known for several years.

The current global situation, such as the significant decline in customer demand (sharp drop in sales of up to 50 % in the individual categories), the Russia-Ukraine conflict, Corona, lockdowns in Europe and the Far East, supply chain issues, the inflation, prices of raw materials, exchange rates, etc., obviously had a significant influence on these decisions. These external parameters had already been faced internally for a while, and we always tried to adjust our business efforts accordingly.
Together with specialists, myRobotcenter made intensive efforts to find possible out-of-court restructuring measures after April 14, 2022 (bridging loan, search for investors, debt relief, etc.). Unfortunately, all these options failed due to the enormous time pressure.
As a result, the only option was to apply for a court-ordered restructuring proceeding.

Within the next few days, you will be able to check on this website ( edited out) how you will be able to register your claims. Creditor protection associations will help you as well as buyer protections of differ payment providers.

We are aware that this circumstance is not at all pleasant for you as a customer of myRobotcenter and it might cause a loss for you. For this I would kindly like to apologise at this point.
Sincerely,
Mag. (FH) Christian Sommer "

I bought a robot vacuum cleaner from this store. I didn't like the robot, I sent it back. They didn't refund my money, they didn't send the robot.It's not fair to fool people like this, I'm going to sue this company for compensation. I've been waiting for five months, but now I'm going to sue.

This company went into liquidation on 9th May 2022. I have lost over £500 as I prepaid for a robot. All claim forms are in German! A nightmare. Do not use this company.

I thought this was a trustworthy reliable company, highly disappointed in my experience so far. Ordered the new Gardeno robotic lawnmower in February with an expected shipment date of 31/03. messaged them via their service portal a few days before to check everything is on track to be told that they would be receiving the stock into their warehouse on the 31/03 and it would be dispatched after that. Waited until the middle of the following week as I hadn't had any shipment information to be told that the manufacturer hadn't sent the shipment. Given the state of the world I understand that there can be delays from suppliers but:
1) Why was I not informed that the promised delivery date had slipped?
2) Why is there no further information sent to me or on my account about when the delivery is expected?
3) Why are you still advertising the product with an expected delivery date of 31/03/22?
4) Having taken full payment for the robot when I ordered it, why haven't I had a refund now that you're advertising it for £50 less.
5) Why is it impossible to speak to anyone on the phone. I have called multiple times even though your 'International freephone number' isn't free, and even though the initial message says I have called the UK line, I am put through to a recorded message in German that I can’t understand.
6) I would like someone from customer services to contact me ASAP to update me on my order otherwise I will have to assume that your company is in severe difficulties, and I will initiate a Section 75 with my credit card to recover the money you have been sitting on for the last 2 months.
7) I took the offered option of requesting a call back which never happened
8) What’s the point in offering an extended guarantee from the 1st April when It’s now the 11th April and I still have no robot nor any sight of getting a robot.

Refund Scam

Their refund policy is a scam. I returned a robot mower as requested with a label provided by them to the UK distribution depot. They say they have a fast refund policy within 14 days but 16 days later there is no sign of the money in my account. Their Customer service now advises the mower has to arrive in Austria. After 16 days it hasn't and they won't tell me where it is or when they will get it. They won't issue a refund until it gets back to Austria so they now have my money and the mower. Ironically they delivered it in 2 days so there weren't any delays at that point!

Searching the reviews suggests others have had similar problems. Time to raise a dispute with PayPal as this company cannot be trusted.

I have purchased 1 roomba, 1 brava and a bosch mower from them over the last 4 or 5 years. Always quick n efficient and customer help is spot on.
Good company from my experience

Do not order from this company if you plan to take them up on their "30 day no risk return" - I bought a Roomba i3+ but after a single use found it not fit for purpose, so returned it and bought an i7+ from them. I duly followed their returns process and I'm still waiting for a refund after four weeks. Their communication is terrible, no customer service to speak of, unwilling to help me in any way, one email per day with the same answer that the refund will be issued "once the product is returned to Austria". They have confirmed that the robot is on a pallet at their UK distributor, but they still have my money. I've had to report the transaction via PayPal to try to recover my money, absolutely anxiety-ridden process. Great prices but look elsewhere.

UPDATE: PayPal have ruled in my favour and refunded my money. PLEASE make sure you order with a credit card and have section 75 cover if you choose to deal with this company.

UPDATE 2: I understand that MyRobotCenter need to wait until the goods arrived back with them to examine them and confirm the stock is received, but my main criticism is that your customer service is "faceless" with absolutely no updates on where the returned package is and no proactive information on the return. No customer should have to constantly chase for updates and it certainly shouldn't take 5 weeks and a complaint to PayPal to get it resolved. In order for your reputation to be restored, you must reconsider your operations in other countries and manage returns / refunds with customers UP FRONT by telling them clearly that it'll take over a month to process. Furthermore, better communications would also help: information about where the returned package is, who in the UK is dealing with the return, who can we phone for an update (you never, EVER answer the phone!), when it's expected to be in Austria and when the refund is expected to be paid out. Unless these changes are instilled in your organisation, you will eventually fail. This is on you to fix.

I ordered via the website, which stated 3-5 working days for dispatch. It said in the email that the order wasn't confirmed until a follow up email was sent to me, which I did not receive. I queried this on day 3, they confirmed they had received the order & my item was due to be delivered to them (not held in stock??) the following day & would be immediately prepared for dispatch. A full week later, no item had arrived. I emailed again & was told that there was a delay & they hadn't even received it into their warehouse yet. I requested a refund which was honoured.

Easy, simple, fast delivery. Great to do business with. Very satisfied customer.

Lack of transparency, poor communication and untrue stock levels.
Ordered a robot vacuum that showed as in stock on the website. (it still shows in stock now!)
I waited a few days and heard nothing so emailed asking when it would be delivered. They replied saying they are waiting for their supplier.
I have asked for a refund. I hope it arrives soon. I'm alarmed by the number of people on this website who have had a similar experience.
The company is not in the UK at all. Despite what the website suggests. Everything comes from Austria. This of course, would be fine if it were transparent on the website.
In summary, communication is very poor and they appear to be saying things are in stock and they're not.

My new roborockS5 Max was delivered yesterday and i have failed after several attempts to connect it to my Wi fi, my Wifi supports not only my computer, ipad, mobile phone, new top of the range boiler, but my television and smart box as well. It also supports wi fi to my phone in three separate rooms throughout the house, yet it cannot pick up roborock. what is going on.

Quick delivery according to planned. Product well packaged

Very disappointed how company communicates. Send our robot to repair centre at the end of October 2021 and still haven't received any updates that have been done and then my hoover will be returned. I have sent several emails asking for updates but unfortunately they can't give me any information. Looks very suspicious.

I ordered an expensive Worx Landroid robot mower in July 2021, partly due to the offer of a free mower garage, supposedly worth c£150. The mower arrived within an acceptable timeframe and has so far been ok, but not brilliant. However, I have still not received the garage, 7 MONTHS later!! The courier claimed falsely to have delivered it, but my security camera proves otherwise. Despite numerous promises from the myRobotcenter customer services people to send a replacement garage, nothing has arrived. They have now given up responding to my emails and the customer services phone number on my original order does not exist. Terrible service experience! I wish I had purchased from a more genuine and reliable supplier.

Ordered a Roborock Vacuum, and had an email confirming... nothing else for days so had to contact there support.
They told me there is no update on the order, and when they receive the robot they will send it out and let me know. This is very annoying with the website stating (and still stating btw) that the robot is in stock.

So I allowed them to continue, and a few days later still no updates. So off to support I go again.
Support eventually reply saying were hoping to have stock on Monday or the end of the month (3rd of Feb is the date at this point).
I wait till Monday and no update from them, so after contacting them a third time I get the unfortunately the stock has not arrived.

So I cancelled to find a company that will not only deliver a product but keep me updated on any progress. I would avoid, support is unhelpful and the fastest thing they have done is the refund.

I pre-ordered a Roborock S7. It was repeatedly delayed. I do understand that they had shipping problems outside their control. They weren't very pro-active at letting me know what was happening but they were always very quick to reply when I asked for an update. In the end I did receive the robot and it was all great.

TL;DR: Don't pay for fast delivery and don't expect them to meet their own delivery times.
Good product, good price, good extended warranty. However did NOT fulfil the order on time - 3-5 working days was actually 3 weeks. No communication from the company or explanation. I contacted them to ask and customer service response was swift - within 24 hours - but poor - "there was a delay with the supplier it will be there soon". It appears that it wasn't actually in stock but was listed as in stock. I requested priority delivery to make up for the delay and was told that not only were they unwilling to do this, it also wouldn't make any difference to the delivery times as it still needed to clear customs.

Ordered a Roborock S5 max from them, website suggested it would be delivered in 3-5 working days. After 5 working days I contacted them to ask for an update, which they promptly responded to within the day, saying they had supply issues, but that my order would be dispatched within the week. The next day I had shipping confirmation (from ShipTrack, not DHL), and it arrived as promised a few days later. We are extremely happy with the product, and it was a great price.
I don't know if the supply issues have to do with global supply shortages, pandemic, Brexit or the company itself, so hard to know who to blame. I am glad the product arrived and works perfectly. It may be more reassuring to customers if they could indicate on the website that supply issues may be affecting delivery dates, and keep customers up to date once orders have been placed.

Thank you for your support and superior service.

I ordered a robot hoover which was a very expensive item for my wife who had emergency surgery on Christmas day and cant hoover for a few months whilst she recovers, sadly I work away from home and can't get home to help due to COVID restrictions so bought it to try to help her because worried about keep house clean, they advertise 3 to 5 days delivery, so far it has been 18 days and still not been delivered, I have had to chase twice, no apology, they have promised it will be dispatched on 19 days after the order! Let's see when it arrives? I can't recommend this company, the tone of the 2 emails I have received gives the impression very really don't care about their customers. I pray I don't experience any issues with the item. I wished I ordered from another company now!