myRobotcenter 

I ordered a Neato robot vacuum from MyRobotCenter on the 30th December. I had to chase for an update after after a couple of weeks as the item was not dispatched. They informed me it was impacted by Brexit as a result of the item being shipping from EU. I am in Northern Ireland where we remain in the EU Single Market therefore my order should not be impacted if it is coming direct to Northern Ireland or via Ireland. I received an email on the 20th January saying the order had left the warehouse and that I would receive a tracking number from ShipTrack. I have still not received a tracking number. I have chased for an update 3 times over the last week with no response, where even on one occasion their email servers blocked my ip where it thought it was spam. I was told today (4th Feb) that there is still a problem with their parcel service provider GLS. I emailed straight back asking for what issue is GLS facing, and again no response. I have tried phoning numerous times as per the instructions on their website - you are on the call a number of minutes before a recording in german is played prior to cutting you off. Shockingly poor customer service.

UPDATE 19 March:
It has been over 2.5 months since I placed my order. I received an email saying my item was posted last week, where I had to contact Robot Center to inform them they sent the order to the wrong address. They were to contact the delivery service to let them know of the correct address. I saw today my package was delivered to the wrong address where I have no way of collecting it.

I looked at the delivery information and can see the package is for the complementary replacement brush only as a result of the delays and not for the actually robot vacuum.

Brexit and Covid should not have delayed the order by over 2.5 months.

Excellent customer service. I have purchased two products from this company in the last two months. The first product arrived quickly and was exactly as expected. The second was unable to be dispatched due to problems with Covid/Brexit regulations. However, the customer service team were very quick to respond to my queries and always friendly and helpful. I eventually requested the order to be cancelled and a full refund was issued, I did have to request the refund twice, I think it got lost in the system the first time, but the refund was processed the same day the second time I asked for it. I have seen that many other people have said the customer service is bad, but this certainly was not my experience. I will definitely be using this company again.

I ordered a robot vacuum weeks ago and having chased twice I still am waiting delivery. Tried to cancel order and have now received a 5 year guarantee email for a product I haven’t received. Avoid this company!

ordered a robot cleaner was dispatched same day. item was effectively lost at depot as tracking stopped there. I chased 4 times and all I got was "we have to wait for DHL to investigate". I asked them to send another and redirect original item back to them once DHL found it. They would not. I messaged through Paypal resolution centre and they just sent me original tracking number again so in the end Paypal refunded me and robotcenter did not even reply to Paypal. absolutely shocking customer service. back to amazon then!!!!!!!!!!!!!!!

Je n'ai toujours pas reçu mon colis.
Avec le suivi de colis le transporteur affirme qu'il a renvoyé le colis à myrobocenter. J'ai fait une réclamation et on me dit d'attendre qu'il arrive. Sauf que je demande qu'on me renvoie un robot avec un autre transporteur sans attendre car je n'y suis pour rien. Il continue à me répondre qu'ils attendent le retour. Myrobocenter travaille avec DHL qui ne livre pas en France en ce moment. En attendant ils ont bien encaissé l'argent de la vente et moi j'attends qu'on m'envoie un robot. J'aurai du l'acheter chez amazone. Avec eux on a au moins un numéro de téléphone pour les joindre et ils savent livrer.

See my review for the myRobotCenter parent company. I ordered a robot mower through the UK website, and had an excellent experience. I had no issues with the price I paid, which was extremely competitive. The package was missing the required pegs to hold down the boundary cable, but they promptly sent some through. I did have a technical issue with the charging unit, but this was swiftly resolved and a new charger unit was sent. Now the product is working perfectly. They showed great professionalism throughout; my contact spoke excellent English and I was always kept aware of the situation. I would absolutely buy from these guys again.

I placed an order with this company on 12/09/2020 for a product to be delivered on the 19/10/2020 , I have contacted the company 3 times, each time they inform me the product will be dispatched the following week , they have now informed me that my product will not be dispatched until at least the 24/11/20.
I have now requested to cancel my order

I ordered from this company as their prices seem competitive - however the advertised prices do not include the 20pc tax which is added so they are not at all competitive.
One of the 2 robots I ordered took over 3 weeks to arrive. Communication from MyRobotCenter was appalling. I was repeatedly fobbed off and emails at times bordered on rude. I refused the delivery and have requested a refund only to be told that they will not issue a refund until the robot has been received back at their warehouse. Repeated requests for telephone calls have been ignored. Avoid at all costs.

I have looked at getting a robot hoover as I suffer from chronic back pain and it’s a job I struggle to do. I need to see if they are as effective as a standard hoover for the money. A good website where items are easy to find and a long guarantee offered!

Bought a pool cleaning machine as a Christmas present but unfortunately my Father had already purchased one unbeknown to us. We returned the machine under there 30 policy and the communication has been excellent.
Stephanie in customer service has been nothing but helpful and I really Cannot recommend this company highly enough.

Super super fast delivery on my new Roomba. Ordered late on Monday (6th January) and delivered today (10th January).

Still at work but my wife has it on at home and is over the moon with it.

I understand negative comments but as is normal with us humans, we normally only post reviews to complain. I can say only positive things about MyRobotcentre.

Guaranteed delivery before Christmas, with an order placed well in advance and I am still waiting. No replies to countless messages left on the voicemail, no e-mails answered and an Xmas present not given in time.

Thankfully PayPal was a payment option and resolution claim will be submitted - avoid this lot as ignorant so and so's.

A technology based company that can't use the basics of a PC or phone to communicate.

Disgraceful service

A very disappointing company. I purchased a robot lawnmower in June 2016, the WORX Landroid WG756E @ £549.0

It is good when it works, but has gone faulty yet again, for the third time. It has been impossible to get a meaningful response from the so called repair centre.

I am so fed up with them I have written to their London address saying if I do not get a response within 7 days I will take legal action in the county court to get my money back.

I contacted WORX UK explaining my situation, and they were not interested, saying I have to contact the original supplier. Thats impossible.

Avoid using this company. Every time it needs a repair it has to be shipped back to Austria.

It came with a supposed 5 year guarantee, not worth the paper its written on.

If I replace with another WORX, I will get from Amazon because they have an excellent warranty policy.

I wonder if WORX know, or even care, how much damage this company is doing to their brand. Appears not.