Mystiquejerseys Opiniões 

82
•
TrustScore: 4.5 em 5

4,3

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I did my order in August for six jerseys for amount of $180, until today September 25 I don't have and answer, the last email that I got from then was this "I understand your concern. I a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Unbelievable value! Great experience from start to finish. Easy to place order, Quick delivery and fantastic jersey! Couldn’t rate highly enough. The best company out there, have used several times ov... Ver mais

Classificada 5 em 5 estrelas

From walking in the door you’re treated with the upmost respect. Went in for a mystery jersey, ended up spending 3 hours talking to the lads about football. They really are a great bunch. Shi... Ver mais

Classificada 5 em 5 estrelas

A massive shoutout to Mystique Jerseys for hooking up our 23 under-11s with the coolest end-of-season gift ever! The kids were buzzing when they saw their jerseys – top quality, awesome designs, and p... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de futebol

Escrito pela empresa

We are the market leaders in genuine mystery jerseys! We have shipped to over 40 countries worldwide and have supplied over 50,000 jerseys to our customers.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

82 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(82)

27 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Fantastic Jerseys

3 jerseys and a jumper were purchased. All great selections, varied styles, colours and teams. I couldn't be more delighted.

9 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

GREAT customer service

GREAT customer service! Any issues I have had all I did was email them first and they got back with me in a timely manner and we resolved whatever we had going on. I have purchased 15+ jerseys from Shane and he has been nothing short of pleasant to deal with. I will be ordering more in the near future and would HIGHLY recommend anyone else to also. Great product, great staff and a great company. Shane and Jason are both great to deal with.

18 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

LATE DELIVERY, RUDE SELLER, FAKE SCARFS

WHERE TO START!
I would give a zero if I could....
First of all, I paid for 24 tracked shipping £10.00 and it didn't arrive on time, it was for my sons birthday present, after contacting Shane who runs the business he was extremely rude and defensive and i quote, he said "I can't see why your so upset" when i informed him the items hadn't arrived on time, and these were for a birthday gift.
I wasn't rude, i even stated it wasn't HIS fault but the fault of Royal Mail, but i just felt he needed to have been a bit clearer.
(can provide all emails as proof)

I ordered 7 x mystery scarf boxes, now the clue is in the title, I would have expected them to be separately packaged in a individual box, (given his brand name Mystique Jersey) How is this a mystery???

I saw another review from someone else stating this same thing for the shirts but there wasn't an option to add a box with the scarfs!!

And lastly I believe that these are NOT GENUINE scarfs they all have exactly the same labels on, from exactly the same maker and place, the labels are exactly on the same place on each scarf...
we have bought genuine scarfs before, these are not it.
HAVE PHOTOS AS PROOF.
And to add insult to injury they were just thrown in to a shipping bag, and not well packaged either I might add.
(Have photos as proof)
And lastly when I contacted him about this he called my demands (lol) (which were asking if my items were going to be delivered as they were for a gift) ENTITLED AND UNPRECEDENTED!!
I HAVE ALL EMAILS AS PROOF & NOT ONCE WAS I ENTITLED!
GUY HAS NO CUSTOMER SERVICE SKILLS!!

AVOID AT ALL COSTS THERE ARE BETTER SELLERS OUT THERE, FOR THE SAME PRICE
SEE OTHER REVIEWS FROM OTHER DISAPPOINTED CUSTOMERS, If you doubt my review.

3 de dezembro de 2025
Opinião espontânea
logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Hi Victoria,

I will address your review very quickly, as we have already 20 emails explaining the issues you have mentioned.

1. Your order was delivered on time. Ordered on Black Friday weekend and delivered in 2 working days. We did not over promise and state it would be delivered in 24 hours. We did tell you before dispatch it would not be delivered in 24 hours. We cannot be anymore clearer than this.

2. We do not sell mystery scarf boxes. This is something you have assumed, as it is not pictured in boxes, not stated in the product description or the title of the item you have purchased.

3. We are a fully legal trading business and only sell genuine goods.

Lastly, we delivered the exact item you purchased and in the timeframe we stated. We did not underdeliver.

A return and refund was offered, but customer did not wish to avail of this.

Classificada 1 em 5 estrelas

Really disappointed.

Really disappointed.
Box turned up damaged in the incorrect packaging (wasn’t branded like on website). Was informed that i would have to pay to get correct box delivered.
Wouldn’t usually care about packaging but it is a gift.

22 de novembro de 2025
Opinião espontânea
logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Customer wanted a new box sent out for free.

We agreed to not charge for the new box and give it to the customer for free to save any hassle, providing the customer covered the shipping off this (£2.99).

Despite us wanting to help the customer, the demands of this customer were unfair and they have now left a 1 star review.

Damaging and unjust.

A return and refund of the product was offered but this was also declined.

Classificada 5 em 5 estrelas

Was looking for a present for my…

Was looking for a present for my brothers 20th birthday and stumbled across this brand. Saw the premium box and said “I’ll give it a go”. Ended up arriving ahead of schedule and included a jersey, three cards, a programme from 1988! And a scarf. All very cool and unique items. Will definitely be buying one for myself this Black Friday weekend.

21 de novembro de 2025
Opinião espontânea
logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Thank you Zach!

So glad to hear your brothers 20th present was a success!

Have a lovely upcoming holiday season!
Shane

Classificada 1 em 5 estrelas

Awful customer service

Awful customer service. Would not recommend.

27 de agosto de 2025
Opinião espontânea
logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Customer wanted to return a shirt which they took the tags off and wore. We refused this request.

This customer was responded to promptly, politely and in a very timely manor. At no point would we say that awful customer service was provided.

Classificada 5 em 5 estrelas

Awesome

Great communication ✅
Fast delivery ✅
Fantastic quality ✅

Thank you!!

Craig

9 de agosto de 2025
Opinião espontânea
logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Thank you so much for the review Craig!

Classificada 5 em 5 estrelas

Couldn’t be happier

Couldn’t be happier! Ordered a mystery jersey as a gift for my brother and it was an absolute hit. Delivery took about 3 days, but 100% worth the wait. The quality of the jersey is top-notch and the surprise factor made it even better. We both had fun guessing which team it would be, and when he unwrapped it, his face lit up. got an la Galaxy jersey which is really cool.
Perfect for footy fans who want something a bit different and exciting. I’ll definitely be ordering again (this time for myself!). 10/10, cheers for the brilliant service and jersey!

4 de agosto de 2025
Opinião espontânea
logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Thank you for the review Chris!

Classificada 2 em 5 estrelas

Avoid ‘weird and wonderful’

I bought 3 jerseys, one premium, and two weird and wonderful. The premium jersey was excellent, a great quality kit that looks great, with a scarf, a badge and a profile of the team. However, the weird and wonderful were neither weird or wonderful, I received two Indian Super League shirts that were pretty standard, which both had 900 rupee price tags, which is roughly £8 each, which is horrendous value for £35.
They replied saying ‘you can’t get them for cheaper in the UK’, I found both shirts on classicfootballshirts for £12.99

29 de julho de 2025
Opinião espontânea
logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Hi Matt,

Thanks for your order and for taking the time to leave a review. If you were unhappy, why did you not contact us first?

Our following reply is accurate.

These shirts are not available for £12.99 in the UK, this is a blatant lie.

Just to clarify a few points:

You purchased the Premium Mystery Box at £44.99 and received:

1x Puma Football Shirt – RRP £79.99

1x Scarf – RRP £7.99

1x Badge – RRP £1.99

1x Packet of cards – RRP £1.00
Total Value: £90.97

As for the Weird & Wonderful shirts – these are intentionally selected from teams and leagues that are harder to find in the UK and Europe.

The goal is to offer something unusual and not easily available elsewhere. While local currency tags may reflect domestic retail pricing, they do not account for the costs of importing, customs, international shipping, and the effort it takes to source these shirts – all of which contribute to the final value. You cannot receive this shirt in the UK, cheaper than what you have paid for the price of the boxes.

We understand that the style or obscurity of certain teams may not be to everyone’s taste, but that’s part of the mystery. We make this clear in the product description of these weird and wonderful boxes.

Given the effort, rarity, and value of what was included in your order, we feel your review doesn’t accurately reflect the product or the service provided and it is highly disappointing to leave a small business a poor review instead of contacting us. We do offer exchanges and refunds.

If there’s anything else you’d like to discuss, we’re always happy to chat further.

Best,
Team Mystique

Classificada 2 em 5 estrelas

Feel like I've been done over ordered…

Feel like I've been done over ordered for my son paid 43.99 (including shipping) for a Leeds rhino's one to come with still some of the label of sports direct which online is £16 I mean what a cheek 🤔

11 de julho de 2025
Opinião espontânea
logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Hi, we’re sorry to read this, especially as we didn’t receive any contact from you before this review. This is a shame.

If you had reached out, we would’ve been happy to look into the order and help resolve any concerns you may have in regards to pricing or the shirt received.

Feel free to email us directly at info@mystiquejerseys.com

Classificada 5 em 5 estrelas

Smooth Process, Great Quality

Ordered a shirt and it was a little snug, paid for the return label (which netted out because I got 10% off the first purchase!), and was promptly exchanged for a new size. Then got a nice voucher for repeat custom. Super easy to deal with, great communication, and great quality shirt. Love it.

11 de junho de 2025
Opinião espontânea
logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Thank you for the 5star review!

Classificada 5 em 5 estrelas

U11 team end of season award

A massive shoutout to Mystique Jerseys for hooking up our 23 under-11s with the coolest end-of-season gift ever! The kids were buzzing when they saw their jerseys – top quality, awesome designs, and perfect fits all around. You helped make the end of our season something they'll never forget. Legends!

7 de abril de 2025
Opinião espontânea
logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Thank you for the 5star review! Glad to hear these jerseys were a hit with the kids!

Classificada 5 em 5 estrelas

10/10 Recommend From Canada

Every single time I receive a kit, it is absolutely spot on. I love the little extras that come with the kit as well. It is great added value. I would 100% recommend. The kits always have a write up about the club they I always find interesting as well. Very well thought out!

13 de maio de 2025
Opinião espontânea
logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Thank you for the review Kieran!

Classificada 5 em 5 estrelas

Great service

Just received my first jersey today , very quick delivery, ordered late wednsday night and received it 8am Friday , very impressed with jersey aswell player edition kit , will defo be ordering again soon

18 de abril de 2025
Opinião espontânea
logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Thank you very much Gary!

Classificada 4 em 5 estrelas

Good items bad delivery

Very happy with the standard of items included in the mystery package (premium). However, considering the cost of the limited delivery options, I wasn’t happy that my 48 hour delivery parcel was delivered on the 25th despite being ordered on the 18th.

When there is little differentiation between the various companies that offer this service, timing and cost of delivery is a key differentiator so keep that in mind before purchasing.

It is appreciated that orders are fulfilled in a bespoke manner to account for specifications, rather than a generic box being sent as soon as an order is placed.

18 de março de 2025
Opinião espontânea
logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Hi Ben,

Thanks so much for your order and for the great feedback on the quality of the items – we're really glad you were happy with what you received in your Premium Mystery Box.

Just to clarify a few important points for future reference:

Royal Mail Tracked 48 does not guarantee 48-hour delivery – it aims to deliver within 2–3 working days from the date of dispatch, not the date of order.

We do not advertise 48-hour delivery on our website – we clearly state that we use Royal Mail Tracked 48.

The delivery charge of £3.99 was fully covered by the discount code applied to your order, so there was no actual cost to you for shipping.


We put a lot of care into the products we send out, so it's a bit disheartening to receive a review like this when the items themselves met your expectations. If you'd consider updating your review to better reflect the overall experience and product quality, it would mean a lot to us.

Thanks again for your support,
Shane – Mystique Jerseys

Classificada 5 em 5 estrelas

The best football shirt box in the…

The best football shirt box in the world i always get premium and u get ur moneys worth what a great company parcel comes within 48 hours and great quality shirts keep up the great work

28 de março de 2025
Opinião espontânea
logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Thanks James!

Classificada 2 em 5 estrelas

I was a bit disappointed with what I…

I was a bit disappointed with what I received. Paid for a premium package, but the level of content in my opinion was not to a good standard.

28 de fevereiro de 2025
Opinião espontânea
logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Hi Oliver,

We’re sorry to hear that your mystery box didn’t meet your expectations. We take great pride in delivering a high standard across everything we do—from the presentation of our packages to our efficient delivery.

Your premium package included:

✅ 1 x Genuine football shirt (Brand new)
✅ 1 x Football scarf (Brand new)
✅ 1 x Football badge (Brand new)
✅ 1 x Packet of mystery football cards

All for £44.99, which we believe offers excellent value compared to similar products on the market.

We know mystery boxes won’t always match personal preferences, but we ensure every item is high quality, brand new, and delivered as quickly as possible. If you had certain expectations or feel we could improve in any way, we’d love to hear your thoughts. Please feel free to reach out at info@mystiquejerseys.com, and we’d be happy to chat.

Best,
Mystique Jerseys Team

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais