Mystiquejerseys Opiniões 

82
•
TrustScore: 4.5 em 5

4,3

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Classificada 1 em 5 estrelas

I did my order in August for six jerseys for amount of $180, until today September 25 I don't have and answer, the last email that I got from then was this "I understand your concern. I a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Unbelievable value! Great experience from start to finish. Easy to place order, Quick delivery and fantastic jersey! Couldn’t rate highly enough. The best company out there, have used several times ov... Ver mais

Classificada 5 em 5 estrelas

From walking in the door you’re treated with the upmost respect. Went in for a mystery jersey, ended up spending 3 hours talking to the lads about football. They really are a great bunch. Shi... Ver mais

Classificada 5 em 5 estrelas

A massive shoutout to Mystique Jerseys for hooking up our 23 under-11s with the coolest end-of-season gift ever! The kids were buzzing when they saw their jerseys – top quality, awesome designs, and p... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de futebol

Escrito pela empresa

We are the market leaders in genuine mystery jerseys! We have shipped to over 40 countries worldwide and have supplied over 50,000 jerseys to our customers.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

82 opiniões

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4,3

Todas as opiniões

(82)

27 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great Experience

My mystery rugby shirt was dispatched quickly and with me in a matter of a couple of days. It's exactly what it says it is... a random shirt from anywhere in the world.

I received a fully licenced first team shirt from a far flung first tier club, with a one pager telling me about them. Unique, high quality, and a bit of fun taking a punt on something random.

Would certainly recommend.

8 de abril de 2024
Opinião espontânea
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Resposta da Mystiquejerseys

Thank you for the 5 star review Michael, we are glad to hear you enjoyed the experience.

Classificada 1 em 5 estrelas

'NO RETURNS' Awful

Terrible cutomer service!!! NO RETURNS they have recently changed their policy.
I have politely asked if i can return a rugby shirt as it does not fit but they are trying to make out its 'personalised'. Shocking, the shirt has not been altered in any way and can be re-sold. After emailing back and forth I got nowhere, i even sent a picture to show it was in perect condition. It was delivered 4 days ago, well within the 14 days i can legally return items. They just kept saying it was personalised and its 'in their policy'. I then decided to look for the same shirt on AMAZON, just out of curiosity, turns out I could get it for £26, I wish I hadn't looked 😭.

13 de abril de 2024
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Resposta da Mystiquejerseys

Hi Catrin, our customer service replies were polite, informative and sent in a timely manor.

You have stated terrible customer service simply because you did not receive the answer you wished.

At no point did we say the shirt was personalised and you know this, as we explained this to you. We explained the service is personalised to each customer as it is.

In reference to the price, the shirt received cannot be purchased anywhere in Europe for less than the price you paid. You failed to mention that it can be bought for £26 from Amazon and an additional £29.99 postage fee from South Africa.

This is the 2nd time we have received an order from you in which you wanted to return the item. Mystery boxes are not for everyone and I believe this may be the case for you.

Classificada 1 em 5 estrelas

No return - size not as described

Ordered XL child size and it doesn't fit a bigger size boy. I tried to ask them for a return but there is no help there. It is ridiculous that i can not send it back.
Not a happy customer. Will buy somewhere else.

13 de março de 2024
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logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Hi there,

Our size guide for kids especially is very clear as they are sized in cm for you to match the correct size required.

Alongside this you did confirm via email that you received the size you purchased, but should have purchased an adults size instead. This is not our fault. We can only send the size that has been purchased.

It is a shame that you are attempting to damage a small business because you purchased the incorrect size.

Before, during and after checking out our return policy is throughly stated in each step of the customer journey. It is a shame that you expected to be an exception to our policy.

Take care
Shane

Classificada 4 em 5 estrelas

Originelle Seite mit gewissem Risiko ob einem das Shirt gefällt

Hab zweimal dort bestellt einmal im Jahr 2021 oder 2022 und in 2023.
Finde die Gestaltung der Boxen sehr cool und finde ebenso den Zettel mit der Erzählung über dir Historie des Verein von dem das Trikot stammt sehr originell.
Als erstes Shirt bekam ich damals das Heimtrikot von LOSC Lille von 2016 (bin da nicht ganz sicher) und letztes Jahr das dritte Trikot von Valencia aus dem Jahr 2021 (welches mir ehrlicherweise nicht sehr gefällt).
Finde die Ausbeute okay und man geht mit so einer Bestellung natürlich ein Risiko ein, dass das Trikot einen nicht so überzeugt.
Lieferung und alles weitere lief eigentlich sehr normal und alles kam wie bestellt an.
Vom Preis auch vollkommen tragbar, obwohl ich stark vermute, dass man das Valencia Shirt aufgrund seiner Unbeliebtheit damals für einen billigeren Preis bekam.
Dennoch will ich nicht meckern und kann die Seite empfehlen.

5 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t buy from here - Awful product and customer service Stay away

Terrible experience and customer service. Ordered a Large mystery shirt as a Christmas present for a relative. It didn’t fit him at all, it was more like a medium. I’m 5’9 and the large even fit me nicely. It was the same size as my other medium adidas , Umbro etc football shirts.

Anyway, I took photos and sent them an email to try and hopefully get the shirt sent back and exchanged for the next size up. Bear in mind the shirt wasn’t anything special, just some random Argentinian team. So I politely asked for an XL (a lot of other people would have asked for a refund or a different shirt sent out completely).

The person from Mystique Jerseys (guessing the owner) then replied saying that I was wrong about the sizing and there’s no chance the shirt isn’t too small, even though as I said I wear medium for everything and it fit me fine.

Anyway, he finally sent me the return policy which mysteriously got deleted off the website page.

I had to pay for postage to send it back, bit annoying but fair enough. Then my experience got even worse, they sent me an email saying the shirt is stained and that I would not be getting a refund.

The shirt wasn’t stained by me, it was tried on twice and put straight back in the box. They didn’t mention anything about the shirt being extremely small sized and coming without tags on. But they said I would have to pay them £3.99 if I wanted the shirt sent back out to me.

So not only have I wasted £42 with nothing to show for, they say I have to make that £46 just so I can be left with a stained football shirt that doesn’t fit right.

Absolute scam of a company and rude customer service - from the very first email it was all about how I was in the wrong and how they couldn’t possibly send out a bad product. They refused to post me back out my own item to come to some tiny resolution - that’s how bad they are.

Please stay away.

25 de dezembro de 2023
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logótipo da Mystiquejerseys

Resposta da Mystiquejerseys

Hi Ryan,

Yes, I am the owner and your review is completely false.

1. You ordered a Large football shirt, which is exactly what you have received & you confirmed this for us, as this is the size on the tags. It is also not a tight fit or player sized shirt.

2. It was a special edition Argentine shirt which cannot be bought anywhere online for less than what you paid.

3. You returned a shirt that was covered in stains and had clearly been worn multiple times, with stains on the front, sleeves and back of the shirt.

4. We have not refused to send your top back to you, this is again a lie. We have told you, we are not paying to do this. You returned a shirt covered in stains and we are more than happy to send it back to you once you've paid for postage, as I am sure you are aware, postage is not free and as a small business we are not willing to pay for this.

On the last point about the rude customer services, we did have to be very direct and to the point as you did threaten to leave negative reviews, which you have now done. In hindsight, we were probably to nice even, given this review you've left.

I am sorry to see that you've left a 1 star review to try and damage our business. Especially after returning a shirt that's covered in stains.

Shane

Classificada 5 em 5 estrelas

Ordered a few days before christmas…

Ordered a mystery shirt a few days before christmas and did not think it arrive before christmas but it did, and the shirt it was a southampton shirt from last season, and the shirt was very unique. Definitely order again.

22 de dezembro de 2023
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Resposta da Mystiquejerseys

Thank you Matt! Glad to hear you enjoyed the experience.

Classificada 5 em 5 estrelas

Best in the business!

Best in the business!

These guys really are fantastic. My first box was brilliant, delighted with the jersey, the scarf, the flag and the fact sheet, it's such a wonderful idea.

It's almost too good for the price they offer, genuinely great service and experience overall.

13 de novembro de 2023
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Resposta da Mystiquejerseys

Thank you Robbie for the great review! I am happy to head that you enjoyed our service

Classificada 5 em 5 estrelas

Great experience

From my experience with mystique jersey I found that they had good customer service as I reached out to them and they responded very quickly and I received my shirt really quick.Overall I was really happy with my shirt as I didn’t get a really random kit and instead I got a psg shirt.

17 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Mystery Football Jersey

Was dubious about Ordering as had bad experiences with other similar companies, However Mystique was fantastic!! A quality Shirt sent out and delivered on time. I will not Hesitate to order again Thank you mystiquejerseys 👏

16 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

This is an absolutely superb site

This is an absolutely superb site, It's a fantastic business and they always go above and beyond for their customers. I can't not recommend this website enough, I've never had any issues and always had fantastic shirts from local and worldwide. I can honestly say this is the best site to get a mystery box from, you could receive british shirt or a shirt from anywhere in the world, but I can homestly say they're always fantastic. I will carry on buying from Mystiquejerseys.com now and in the future.

16 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Mystique Jerseys are amazing

Mystique Jerseys are amazing, mystique jerseys sell 100% genuine tops. I have a subscription to their premium boxes which I receive once a month. I am yet to be disappointed with any Jersey I have received. They keep a log of all jerseys they send, so you never receive the same Jersey twice. I absolutely love them and absolutely love the fact you could get any top, from any league in the world. They also ask you to tell them who to avoid so you never get a rival teams Jersey. I would 100% recommend mystique jerseys to anyone that would like to get some obscure and different jerseys in their collection. I have a team called Bibiani Gold Stars from Ghana, I have 2 different Mexican teams. The variety is endless. Please check them out!!!

3 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant company/service

Brilliant company/service, ordered as a surprise for my husband for his birthday and he was delighted with the jersey he received!
Delivery was very quick and no issues with the teams I wanted to avoid!
Really happy overall!

23 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Love the mystery football shirt…

Love the mystery football shirt concept.
The fan file on the team you receive is an added touch that I like as well.
Purchased many times from Mystique Jerseys, perfect quality every time.
Packaging always spot on and fast delivery.
Highly recommend.

2 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

The best in the jersey business

Great company who always provide a fantastic service at a great price. Have ordered multiple times and have received a wide range of jerseys from all over the world. Keep up the great work Mystique jerseys!!!

16 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Really happy with this service

Really happy with this service, got an awesome shirt and loved the attention to detail with the packaging and extra info etc. Good value for money for the mystery shirt experience!

12 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Long overdue review

I have been subscribed to Mystique for 4 months now plus I have purchased additional shirts. I have had nothing but great experiences. I have received shorts from clubs such as RB Leipzig, Las Palmas, Club Tjana, Marseille and Hoffenheim. I have loved every shirt. The reason I use Mystique rather than other companies is because I feel they care much more about the short design rather than the club and this is perfect for my collection as I will buy the clubs I like myself where as the mystery box adds short I would never think of buying but I love them all.

9 de agosto de 2022
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Resposta da Mystiquejerseys

Thank you!

Classificada 5 em 5 estrelas

Great service at a great price. The best in the business!

Great service at a great price, I’m a monthly subscriber and have been one since over a year ago. Always getting lovely jerseys sent out from a wide range of leagues/ countries and haven’t been disappointed once! customer service Is great from these guys and very quick to respond. Keep up the great work guys!

31 de março de 2022
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Resposta da Mystiquejerseys

Thank you!

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