Mystiquejerseys Opiniões 

82
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TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I did my order in August for six jerseys for amount of $180, until today September 25 I don't have and answer, the last email that I got from then was this "I understand your concern. I a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Unbelievable value! Great experience from start to finish. Easy to place order, Quick delivery and fantastic jersey! Couldn’t rate highly enough. The best company out there, have used several times ov... Ver mais

Classificada 5 em 5 estrelas

From walking in the door you’re treated with the upmost respect. Went in for a mystery jersey, ended up spending 3 hours talking to the lads about football. They really are a great bunch. Shi... Ver mais

Classificada 5 em 5 estrelas

A massive shoutout to Mystique Jerseys for hooking up our 23 under-11s with the coolest end-of-season gift ever! The kids were buzzing when they saw their jerseys – top quality, awesome designs, and p... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de futebol

Escrito pela empresa

We are the market leaders in genuine mystery jerseys! We have shipped to over 40 countries worldwide and have supplied over 50,000 jerseys to our customers.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

82 opiniões

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4,3

Todas as opiniões

(82)

27 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Good quality gear

I ordered 3 training tops and 2 jerseys from mystique.
All 3 of the training tops were excellent, Italian,Mexican and French clubs, very good quality, one had a price tag of 65euros.
The jerseys were from a top Spanish club and an obscure US team, the Spanish top was very good, wasn't so keen on the US jersey, but that's the chance you take.

18 de janeiro de 2025
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Resposta da Mystiquejerseys

Thank you for the review Rory!

Classificada 5 em 5 estrelas

Presented brilliantly

Presented brilliantly, fast delivery and correspondence from the staff was excellent and polite.

10 de dezembro de 2024
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Resposta da Mystiquejerseys

Thank you very much for your kind review! Shane

Classificada 2 em 5 estrelas

Time to call it a day

I have been ordering of Mystique jerseys for years now. To start with it was great, presentation perfect. My kids loved opening the box then the tissue paper to reveal their mystery jersey. The last few orders the jersey is thrown into the box with the team Information sheet on top which takes the excitement away for the kids. I’m sad to say I think it’s time to call it a day and give up ordering these as it’s been a disappointment the last lot of orders. My kids absolutely loved these as a gift right up until they were young adults

Oh I have previously left a good review just not on this account. The jersey was threw into the box same as it was the time before my latest order.

1 de novembro de 2024
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Resposta da Mystiquejerseys

Hi there,

We don't seem to have any orders under any information you have sent us.

Our items can be wrapped in tissue paper and this is something you choose at the checkout. This is something still done to this day. We definitely do not throw any shirts into boxes and this review may be about another business.

I am saddened to see a 2 star review after you have stated you have ordered for years and not left any positive reviews.

Shane

Classificada 5 em 5 estrelas

I ordered two shirts for my rugby mad…

I ordered two shirts for my rugby mad son for Christmas aged 12. Quick delivery in plain packaging which was a win! Lovely boxes with wrapped tops and a fact sheet on the teams. At first he disliked the Bavaria beach rugby top that looked like lederhosen but wore it all Christmas day and said he's taking it on tour in May! Will be ordering more for his birthday. Thanks so much. Great quality and fast delivery!

9 de dezembro de 2024
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Resposta da Mystiquejerseys

Thank you very much for your kind review!
Shane

Classificada 5 em 5 estrelas

Great fun and great service!

The past two Christmases we've bought football mystery boxes from Mystique Jerseys for our boys. They've both been very happy with their shirts and love that they are unique (in the UK, anyway!). This last order I accidentally ordered both jerseys to be sent in the same box but Shane was super helpful and sent an extra box out to me straight away, for just the cost of postage which is more than fair. I'm sure we'll be ordering from Mystique Jerseys again!

25 de dezembro de 2024
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Resposta da Mystiquejerseys

Thank you very Natalie for the kind review!
Shane

Classificada 5 em 5 estrelas

The people at mystique jerseys are…

The people at mystique jerseys are great, the quality is second to none and their customer service is flawless and quick, I can not fault the service at all, I would look past the negative reviews as they are clear and helpful with all aspects of the buying process and I have to admit Patrik was incredible in customer services and helped after I made a mistake within my order and he even got the boxes labelled to make the gifting part easier, I truly appreciate the great service and I hope you have a great break

20 de dezembro de 2024
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Resposta da Mystiquejerseys

Thanks a lot Paul! Appreciate the kind review!
Shane

Classificada 1 em 5 estrelas

Terrible

Terrible. I ordered two jerseys for two different people. Thinking they will each arrive in an individual box! No both arrived in 1 box.
I now can’t give this to the second person. I thought the whole point of this was a surprise for each shirt! You can’t return items!

21 de dezembro de 2024
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Resposta da Mystiquejerseys

Hi Kirsty,

Why would you think they would arrive in individual boxes when you choose 1 x box at the checkout?

This is an option you are required to select before completing your purchase and your order was sent as per your choices.

Customer has now left a 1 star review after realising their own mistake and never mentioned anything about a return to us.

Classificada 5 em 5 estrelas

My Mystique box came this morning

My Mystique box came this morning, I'm 42 years old and was like a kid opening it with excitement. First time I've used the site, on opening it I seen I got a PSG home kit, absolute quality! Ordered medium size came exactly as ordered, I also got an Athletic Bilbao scarf which is also excellent quality, Brighton v Arsenal mathday program, a packet of trading cards and a small figurine, to say im happy is an understatement. I highly recommend this company. Ps I'm in Ireland and delivery took roughly 4 days

21 de agosto de 2024
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Resposta da Mystiquejerseys

Thanks Michael for the kind review!
Shane

Classificada 5 em 5 estrelas

Great experience

Shirt 1;
Very random, special colour, but a real nice Hummel-Shirt of high quality.

Shirt 2:
The FC Loch Ness jersey, that I have ordered, looks great, too.

It was a great experience. Thanks a lot, guys 😀

20 de agosto de 2024
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Classificada 5 em 5 estrelas

Highly recommended

Highly recommended - Great value for money.
I have bought a mystery shirt from this company and I got a Bayern Munich home shirt from 2 seasons a go and then I ordered a Mystery Jumper/Jacket box and got an awesome Ajax FC Adidas Storm Jacket that is really nice.
I got great value for money. I will be buying from this company again.

7 de agosto de 2024
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Resposta da Mystiquejerseys

Thank you for the kind review Richard!

Classificada 5 em 5 estrelas

Great jerseys

Ordered twice from them. Great jerseys and comes very quick

5 de junho de 2024
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Resposta da Mystiquejerseys

Thank you for the kind review! We are glad to hear you love our service!

Classificada 5 em 5 estrelas

Top Notch

What a company and what a guy! Shane is amazing and always help where he can. Obviously behind the scenes there is Orla aswell. Brilliant work guy, love using you for my mystery shirts

20 de julho de 2024
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Resposta da Mystiquejerseys

Thank you Luke, for the kind review! I'm glad to hear you enjoy our business! Even if we do pronounce every teams name wrong on our lives! Shane

Classificada 5 em 5 estrelas

Super Fast Delivery to U.S.

I can't believe how quickly my order to the US was fulfilled, and the kit selections have been spot on. Highly recommend!

16 de julho de 2024
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Resposta da Mystiquejerseys

Thank you for the kind review!

Classificada 5 em 5 estrelas

Great product

Great product that arrived in a timely manner after ordering.

20 de julho de 2024
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Resposta da Mystiquejerseys

Thank you Quintin for the kind review!

Classificada 4 em 5 estrelas

Benfica

Got my latest jersey recently. It was the Benfica home kit. Beautiful shirt. Can’t wait until next delivery.

2 de julho de 2024
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Resposta da Mystiquejerseys

Glad to hear that the Benfica kit went down a treat!

Classificada 1 em 5 estrelas

Sent the wrong order and refused to fix their mistake

I ordered a Large and they sent me a Medium. As I tried this shirt on to see if it would fit they refused a return as it was no longer new even though the label tags had not been removed. I mentioned multiple times it had been worn to try on but never outside even though Shane at mystique accused me multiple times with absolute no grounds. They made a mistake and made up all excuses to avoid a return. Really really unpleasant experience all round and would never use again. As “a gesture of good faith” I was offered a 10% discount on my next order but of course no swap in the correct size to correct their mistake. I was also asked if I was willing to remove my review after posting it even though this was a true reflection of my experience.

29 de junho de 2024
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Resposta da Mystiquejerseys

Hi Matthew,

You said you had been wearing it. This is not a lie, this is what you told us via email.

The item is no longer new and we cannot accept it as a return. It has been worn.

You told us that you had been wearing this and only discovered the incorrect size while on holiday with friends. You then told us you only tried it on once after already saying you had been wearing it.

Had you not been wearing this, of course we would have changed this for you if this was an error on our end. However, this is not the case.

You have left us this review as you have not received the answer you would have liked in an attempt to damage our small businesses reputation.

We offered you a gesture of goodfaith, due to the shirt already being used and not returnable.

I am not sure what you expect, especially when the shirt was used.

Yes, we contacted you to work out this issue, like any normal business would. Customer has unfortunately went out of their way to cause trouble to a local business.

Classificada 5 em 5 estrelas

Beautiful Jerseys

Delighted with the first jersey I bought back in May, it came within a week and was very high quality and a beautiful jersey for its price, mystique also seem to actually listen to customers on the teams they don’t want in their order unlike other mystery shirt companies (cough cough shirt in a box)

25 de junho de 2024
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Resposta da Mystiquejerseys

Thank you for the 5 star review Conor, we are glad to hear you enjoyed the experience.

Classificada 2 em 5 estrelas

NO refund NO exchange NO return

This company offers a NO refund, NO exchange & NO return policy. I naively didn’t check this beforehand so don’t make the same mistake as me.
Bought this for a jersey addict expecting to get a unique jersey like on their Instagram but we disappointingly got an Irish soccer jersey so not too mysterious. Size is wrong and nothing can be done.
Item came in 5 working days as stated on their site.

27 de maio de 2024
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Resposta da Mystiquejerseys

Hi Leanne,

Our policy is not something that is hidden. It is stated all the way throughout the customer journey and even has its own standalone page, this is not something that we should be judged on just because you did not read this.

You have mentioned the size is wrong, but you have confirmed that we sent the correct size. Leaving a 2 star review because you ordered wrongly is extremely unfair.

We do not stock tight fit or player fitting jerseys, so all jerseys fitting to a standard UK sizing.

As you only avoided English teams, we could only assume you would be happy to receive any other team, especially one from the country you live in. Our teams to avoid can be filled with as many different teams, leagues, colours.

I do think the review is extremely harsh on our small business especially given the circumstances.

I am sure you could have contacted us before leaving this review, but it's done now.

Shane

Classificada 5 em 5 estrelas

A quality service

I ordered my jersey to be delivered to Ireland. It arrived within a working week. I am delighted with the sizing and quality of the jersey. Mystique jerseys have been a pleasure to deal with from the start

13 de maio de 2024
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Resposta da Mystiquejerseys

Thank you for the 5 star review Patrick, we are glad to hear you enjoyed the experience.

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