MySupplement.Shop Opiniões 

Honestly this would have been a 5/5 but one of my tubs of protein had split had burst during delivery and there was protein whey all over the inside of box and items when they arrived. Managed to salvage and am overall super happy, happy with the products, the quality and the time it took to arrive. Really pleased other than the little burst during transit. Oh also really great value 😄

Good Prices and delivered on time.

Smooth communication, delivery and all around experience. Delivered professionally and friendly. Great variety of products.

Tracking number (1ZV30C710409963997)
Payment confirmation number (04895F)

I’m writing this to express my complete frustration and disappointment with the way your company handled my recent delivery one of the worst experiences I’ve ever had.

I placed an order and received an email confirming delivery on Monday between [time] and [time]. I waited the entire window, only to receive an apology email saying you couldn’t deliver and would try again Tuesday.

Tuesday came, I waited again, and nothing. Later I received another email saying the delivery failed because I hadn’t paid — which makes no sense since I already paid for delivery upfront when placing the order. No one contacted me to inform me that additional payment was required. No calls. No emails. Nothing.

I had to call customer service myself. After being transferred to a supervisor, I was told that if I paid the fee online immediately, my package would be delivered within 2 hours.
And this was the case number for this call
(C0315206226)
I paid and waited from 2 PM until 7 PM. No one showed up.

I called again, and was told the package would definitely arrive later that evening. I waited the entire night. Still nothing.

The next day, I called once more and asked to pick up the package myself because I could no longer rely on your delivery promises. At first, your team refused to give me the pickup address. Only after I insisted several times did they agree to add a note to allow pickup.

Then I received a call from a No Caller ID number, where someone gave me the address. It was very far from my location, but I went anyway because I had already wasted three days waiting.

When I got there, I was treated with complete disrespect. I was made to wait a long time, and your staff were unprofessional and rude. I was finally given my package as if I was bothering them.

This was an exhausting and unacceptable experience:
• Terrible communication
• Hidden charges
• False promises
• Lack of accountability
• Unprofessional customer service
• Deliberate delay tactics

If this is how you treat paying customers, I truly worry for the future of your company. I will make sure to never use your service again and will warn others as well.
I’m a teacher, and this package had essential materials for my students. Because of your failures, I was left waiting for three days, lost students, lost money, and looked completely unprofessional. You didn’t just delay a package you damaged my work and reputation.

I expect a serious response and proper compensation for the harm you’ve caused.

I stumbled across this store as I’ve been looking for a outlet that can get PER4M products to Australia and FINALLY a place that does.. i ordered a bunch of samples to try out which flavours were best. I ordered on a Friday night and it arrived the following Friday morning, from the UK to Aus which is crazy quick delivery times and now I have access to this store, it will be my go to for everything supps. THE BEST!

Good service. Quickly delivering.

Even tho my product showed up damaged, MySupplement.Shop corrected the issues within 24 hours.
Great selection of products, and fast shipping.

Beautiful store and beautiful products. I will have more orders later and I wish you more excellence and success.

Zum ersten Mal dort bestellt. Habe die Seite über Google gefunden, indem ich nach Import Red Bull Sugarfree gesucht habe, da das Angebot der zuckerfreien Sorten hier in Deutschland sehr begrenzt ist. Dieser Anbieter hatte gleich vier Sorten im Angebot, die es hier bei uns nicht gibt. Also habe ich vier kleine 12er Paletten bestellt. Der Versand erfolgte prompt und dauerte auch nicht lange. Über jeden einzelnen Vorgang wurde ich per Mail in Kenntnis gesetzt, sodass ich durchgehend informiert war, wie weit meine Bestellung ist. Das beruhigt - gerade wenn man Sachen bei einer unbekannten Website und dann noch aus dem Ausland bestellt. Dank Royal Mail und DHL durfte ich mich heute über meine bestellte Ware freuen. Genau wie beschrieben, super schnell und absolut vertrauenswürdig. Richtig toll. Und Zoll musste ich tatsächlich auch nicht zahlen, obwohl das Paket aus England kam. Also rundum positiv und wenn mir eine oder mehrere Sorten zusagen, werde ich sie hier wieder sofort bestellen.
Super, vielen Dank!

Easy to order. Good price. Very quick delivery.

High rating for the product and high-class treatment from you

Was looking for a very specific item and was having no luck in Denmark where I am from but found it on this site. Even though I was a bit concerned, since this shop is in the UK and therefore outside the EU, there was no issue whatsoever. Was updated via email and received my item without any further import duties or the like. Highly recommended on this basis but do note that I have not been in contact with their customer support, so this is not part of my review.

So after an issue with ordering, Sam the founder reached out and resolved the issue via WhatsApp. Was quick and easy to get it resolved and will be ordering from here again. Previously deliveries and orders have been quick and items delivered no issues.

Good price, fast delivery to Canada

Very good prices. Received parcel on time. Took less than a week

Great seller, good communication and fast delivery considering I’m the other end of the world. Great product

Slowest service possible. Ordered and paid for on 18 June. Delivered on 2nd July. Wake up chaps! It’s the 21st century.

***UPDATE/EDITED @ 04.07.25***
Hi guys,
The story went that, I ended up paying custom clearance fees I shouldn't have. A miscommunication error between UPS-UK and UPS-Greece was the cause of my adventure, that cost me at the time 130Eur, on top of my placed order/143Eur.
Despite several attempts with customer service no solution was provided at the time. Once the topic came to the attention of Chris, the founder of the company, he intervened immediately and decisively and I was refunded my order's money back, which is more than fair.
He further assured me that, now a solid procedure is in place to prevent this from happening again, not only to me but to other customers buying outside the UK.
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A few things about the order/delivery:
I have to say that, back then, my order arrived on time, 3days from Leicester to Athens which is an excellent time.
The packaging was fine, as well as the products inside were on top condition too. The BB dates were as advertised on the site.
Here is worth mentioning that not many sites post the BB dates of the products they sell. Therefore you end up buying blind and hope for the best. This is not the case for MySuppShop. So this is a plus.
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On the negative side, customer service have to go quite a way to make sure that the service they provide is top-notch.
It's my understanding that CS operates, in a way, independently from Chris and, they don't inform him about everything.
That, of course, does not mean that Chris is not responsible for the set-up, but in my case once he was informed of the situation and all relevant proof of what had happened was provided to him, he did put things right. His actions were gentleman-like.
I upgraded my review from one to a four-star (have to subtract one for the hassle since April), because Chris's actions were result-oriented, with no unnecessary BS or disbelief, and provide the foundation of what Customer Service experience should be for any buyer. Should this happen earlier, it would definitely be a 5-star review.
Thank you for reading.
Thank you Chris for your kind efforts.

A real hard to find supplement, delivered a few days later then expected, but anyway they got it done. (Inyernational shipping) So 5 stars

Super fast service great price will definitely be ordering again