I wanted to share some positive feedback regarding my recent experience with your customer service team. I have owned a Monty radio for many years and have been extremely satisfied with it. When... Ver mais
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Leia as opiniões dos outros
We have had one of the mini retro radios before and ordered another which arrived very promptly. We had wanted to take advantage of the free battery offer but this did not arrive with the radio. Ho... Ver mais
Wonderful Customer Service (Victoria). Polite and responsive. My Laura Ashley item arrived with a scratch on the paintwork. I sent a photo and I had an immediate response saying a new one was on it's... Ver mais
We have two Retro Mini radios and we’re very happy with them. They look nice and work well. However, the reason for this review is that their customer service is truly exceptional. After several ye... Ver mais
Informações sobre a empresa
Escrito pela empresa
In 2011, VQ (known then as View Quest), launched the original Retro Radio – a DAB / DAB+ Digital Radio and Apple Docking station. The original retro was designed to change the market, a multi-functional product that came in a range of colours very much with the design conscious in mind. A hit with the public and press alike, the radio even won a prestigious What HiFi Award. The classic line of success brings success is never more true than in the story of VQ as in the years since we’ve been working hard to produce increasingly incredible products that continue to win awards and your hearts. The one thing we’ve always put at the heart of our design though is choice, many have (and still do) consider us mad for offering you such a wide choice of colours and finishes. We don’t think it’s mad, in fact we’ve built everything in our business to give you that choice because we believe it’s important. You will live with our radios and speakers for a lifetime and we want them to be an expression of your own taste & style. As part of that mission to give you choice and to deliver products that get you excited to have them in your home, we’ve also been fortunate to forge relationships with designer brands that are loved by millions of people across the world. We design and manufacture products in partnership with; Emma Bridgewater, Joules, Laura Ashley & Cath Kidston and there are many more designer names to come. Ultimately as our product range grows from; radio to docking stations, Bluetooth speakers, multi-room systems to Smart Speakers we remain true to our founding principal, it has to be something that looks and sounds good enough for Jonathan to have in his home.
Informações de contacto
Mill Lane, GU34 2QG, Alton, Reino Unido
- support@myvq.com
- myvq.com
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Respondeu a 50% das suas opiniões negativas
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Above and Beyond
I cannot thank Victoria and her colleagues enough for finding a replacement power cable compatible with my VQ Christie radio. They went above and beyond and provided a level of customer service which, to be honest, I haven't experienced in years.
It's heart-warming to hear my little music box humming again, especially knowing that the environmental impact (by virtue of replacing a part vs. the whole) is minimal.
I will be recommending them to friends and family not only on the basis of their quality products but on their exceptional correspondence and genuine interest in meeting their customers' needs. A rarity that should be the norm!
Had some problems with the power cable cable…
Had some problems with the power cable for the vq retro radio, which I caused myself accidentally. These people were amazing and very quickly sorted the problem out for me, really appreciated either did so promptly. Would definitely use them again
Brilliant aftersales
I bought a VQ Monty about 18 months ago and surprisingly, recently, it went wrong. I was expecting have to buy a replacement but in hope, rather than expectation, I contacted the company for their observations.
I must say that I have never experienced such good after sales service as I received. I was sent a prepaid label to send the defective radio back and a replacement radio was sent to me all within a week. Well done to VQ and thank you to Victoria for your help.
Nice fancy looking product,great…
Nice fancy looking product,great quality,works beautifuly I am really happy with it
Radio stopped working
Radio stopped working, emailed VQ, they responded immediately and sent me a new power adaptor free of charge which fixed the problem, wonderful service thank you Victoria.
Spot on
Great service all round from starting the order to delivery of my radio
I love this radio. I had one for many years, excellent, this is why I chose another one. The radio is very clear on the sound
It's my favourite radio, I just love it
Thank you
I had a problem with my radio
I had a problem with my radio, I contacted the company and the service I received was excellent from start to finish. I returned the radio as requested and it has been replaced. All of this was done very quickly and I was kept informed at every point from advising me the radio had been received to the new one being delivered. Excellent customer service.
Love my 3.5L Slow Cooker
Love my 3.5L Slow Cooker and looks beautiful on my worktop. Ordered from QVC and this process was easy as was registering my product for the warranty.
I had a problem trying to store…
I had a problem trying to store stations on my Monty radio. The customer service helped me and replied quickly. Very good!
First class service
Without needing to go into too much detail I made an enquiry regarding a replacement part recetly the reply and service I received was exemplary. Friendly and professional, well done!!
Nice compact design fairly easy to set…
Nice compact design fairly easy to set up
So far so good
Would have liked a real wood case and not the vinyl version I received

Resposta da VQ
Easy to use and simple to work your way…
Easy to use and simple to work your way through.
Excellent customer service and product
Had a problem with the power cable on my radio and it was replaced with no issue.
Lovely radio, excellent customer service. Thanks to Victoria!
New power cable
E mailed Victoria, stating my mum's power cable for her Dexter radio was damaged, and very quickly a replacement was sent free of charge
Monty
An excellent radio, easy to use and good distortion free sound.
Great customer support, thank you Victoria
This our second Retro Mini Radio
This the second Retro Mini Radio I have purchased, the first as a bedroom alarm and this one for our kitchen. It is small & neat with a very good sound quality.
I would recommend it highly.
elveden kettle
Gorgeous elveden kettle very pretty, I love it ..
Fault with the power supply unit
Fault with the power supply unit, sent an e-mail and unit has been sent out within 36 hours of reporting problem. Fantastic customer services
Replacement power adapter Very swift and excellent service from…
Very swift and excellent service from the customer service team. Asked about a replacement power adapter for my retro mini radio. No charge for the replacement and could not be more pleased.
Beautiful Kettle and Toaster
Just love my Laura Ashley Kettle and matching 4 slice Toaster, both work perfectly and even toast Vogels bread well , they also look amazing on my bench top, lots of comments from friends.
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