VQ Opiniões 

812
•
TrustScore: 5 em 5

4,8

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I wanted to share some positive feedback regarding my recent experience with your customer service team. I have owned a Monty radio for many years and have been extremely satisfied with it. When... Ver mais

Classificada 5 em 5 estrelas

We have had one of the mini retro radios before and ordered another which arrived very promptly. We had wanted to take advantage of the free battery offer but this did not arrive with the radio. Ho... Ver mais

Classificada 5 em 5 estrelas

Wonderful Customer Service (Victoria). Polite and responsive. My Laura Ashley item arrived with a scratch on the paintwork. I sent a photo and I had an immediate response saying a new one was on it's... Ver mais

Classificada 5 em 5 estrelas

We have two Retro Mini radios and we’re very happy with them. They look nice and work well. However, the reason for this review is that their customer service is truly exceptional. After several ye... Ver mais

Informações sobre a empresa

  1. Fabricante

Escrito pela empresa

In 2011, VQ (known then as View Quest), launched the original Retro Radio – a DAB / DAB+ Digital Radio and Apple Docking station. The original retro was designed to change the market, a multi-functional product that came in a range of colours very much with the design conscious in mind. A hit with the public and press alike, the radio even won a prestigious What HiFi Award. The classic line of success brings success is never more true than in the story of VQ as in the years since we’ve been working hard to produce increasingly incredible products that continue to win awards and your hearts. The one thing we’ve always put at the heart of our design though is choice, many have (and still do) consider us mad for offering you such a wide choice of colours and finishes. We don’t think it’s mad, in fact we’ve built everything in our business to give you that choice because we believe it’s important. You will live with our radios and speakers for a lifetime and we want them to be an expression of your own taste & style. As part of that mission to give you choice and to deliver products that get you excited to have them in your home, we’ve also been fortunate to forge relationships with designer brands that are loved by millions of people across the world. We design and manufacture products in partnership with; Emma Bridgewater, Joules, Laura Ashley & Cath Kidston and there are many more designer names to come. Ultimately as our product range grows from; radio to docking stations, Bluetooth speakers, multi-room systems to Smart Speakers we remain true to our founding principal, it has to be something that looks and sounds good enough for Jonathan to have in his home.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

812 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(812)

78 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

Above and Beyond

I cannot thank Victoria and her colleagues enough for finding a replacement power cable compatible with my VQ Christie radio. They went above and beyond and provided a level of customer service which, to be honest, I haven't experienced in years.

It's heart-warming to hear my little music box humming again, especially knowing that the environmental impact (by virtue of replacing a part vs. the whole) is minimal.

I will be recommending them to friends and family not only on the basis of their quality products but on their exceptional correspondence and genuine interest in meeting their customers' needs. A rarity that should be the norm!

11 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant aftersales

I bought a VQ Monty about 18 months ago and surprisingly, recently, it went wrong. I was expecting have to buy a replacement but in hope, rather than expectation, I contacted the company for their observations.
I must say that I have never experienced such good after sales service as I received. I was sent a prepaid label to send the defective radio back and a replacement radio was sent to me all within a week. Well done to VQ and thank you to Victoria for your help.

6 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Radio stopped working

Radio stopped working, emailed VQ, they responded immediately and sent me a new power adaptor free of charge which fixed the problem, wonderful service thank you Victoria.

28 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Spot on

Great service all round from starting the order to delivery of my radio
I love this radio. I had one for many years, excellent, this is why I chose another one. The radio is very clear on the sound
It's my favourite radio, I just love it
Thank you

28 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I had a problem with my radio

I had a problem with my radio, I contacted the company and the service I received was excellent from start to finish. I returned the radio as requested and it has been replaced. All of this was done very quickly and I was kept informed at every point from advising me the radio had been received to the new one being delivered. Excellent customer service.

9 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

First class service

Without needing to go into too much detail I made an enquiry regarding a replacement part recetly the reply and service I received was exemplary. Friendly and professional, well done!!

24 de abril de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Nice compact design fairly easy to set…

Nice compact design fairly easy to set up
So far so good
Would have liked a real wood case and not the vinyl version I received

9 de abril de 2025
Opinião espontânea
logótipo da VQ

Resposta da VQ

Thank you for your review. I am glad to hear that the radio was easy to set up.

Can I please ask what model radio you have.

The Monty Oak and Walnut is real wood.

The Retro Mini is wrapped in tactile premium leatherette.

The Dexter is wood-effect finishes.

I am available to speak to on the support email - support@myvq.com

Classificada 5 em 5 estrelas

New power cable

E mailed Victoria, stating my mum's power cable for her Dexter radio was damaged, and very quickly a replacement was sent free of charge

20 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Monty

An excellent radio, easy to use and good distortion free sound.
Great customer support, thank you Victoria

17 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

This our second Retro Mini Radio

This the second Retro Mini Radio I have purchased, the first as a bedroom alarm and this one for our kitchen. It is small & neat with a very good sound quality.
I would recommend it highly.

18 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful Kettle and Toaster

Just love my Laura Ashley Kettle and matching 4 slice Toaster, both work perfectly and even toast Vogels bread well , they also look amazing on my bench top, lots of comments from friends.

8 de março de 2025
Opinião espontânea

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