Well built but very impractical!! It's simply too hard to get a card out without taking all the cards out and then trying to find the right one. Not at all practical when you're at the checkout with p... Ver mais
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Leia as opiniões dos outros
I ordered a wallet for my son for his first bank card, having got one myself in carbon I went for a red aluminium since he is into Spider-Man. And although aluminium maybe be considered the base mode... Ver mais
A empresa respondeu
Placed an order with NANO. Got a email saying it had been dispatched and then realised I had forgotten to add the engraving part on my order. Contacted the sales email address (Barnaby) and they mana... Ver mais
A empresa respondeu
✅ Presentation ✅ durability ✅ Quality ✅ Speedy Delivery ✅ Discreet packaging for gift ordering ✅ On point customer service for when you get your order wrong (like I did) Absolutely... Ver mais
A empresa respondeu
4,6
Excelente
82 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
3rd Order
I recently placed my third order for a Nano Wallet as a gift for my nephew’s birthday, and once again, it exceeded expectations. The product is modern, easy to use, and beautifully presented in a compact gift box, making it an excellent choice for any occasion. Thank you, Nano, for consistently delivering high-quality items. I will certainly continue to purchase from you in the future.
27 de janeiro de 2026
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality is enormously appreciated, as are your repeat orders.
We were happy to assist with your engraving request and are pleased you are happy with the outcome.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
Fantastic customer service & great product
I ordered the wallet for an upcoming trip and stupidly forgot to change the delivery to next day on when ordering via Apple Pay. I emailed the team and had a very swift response and they helped resolve my error and the wallet arrived the next day as I had hoped. Fantastic service and communications and the finished product is great. Would highly recommend!
20 de janeiro de 2026
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality and customer service is enormously appreciated.
We were happy to assist with your request and are pleased you are happy with the outcome.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
Great minimalist wallets
I’ve been looking for a great minimalist wallet that is made to last, and after searching for a few weeks, I finally decided to give this company a try. I really liked the look of their forged carbon lineup, and when it arrived, and I took it out of the box, I was very happy with it. Just from the way it feels in my hand, I can tell it will last me for years to come. I will be buying from this company in the future. Thank you, Nanowallets, for a great product. I am happy that they are based in the UK.
11 de janeiro de 2026
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality and customer service is enormously appreciated.
Your comments about our forged carbon range are very welcome - we have additional new and high-end wallets in the pipeline that will be available in the coming weeks and months.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
Product as described and good quality
Product as described and good quality. Had one thing missing from order and it was dealt with promptly and sent out immediately.
30 de dezembro de 2025
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality and customer service is enormously appreciated.
We were happy to assist with your request and are pleased you are happy with the outcome.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our customer service is enormously appreciated.
We were happy to assist with your request and are pleased you are happy with the outcome.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
Nano wallet
I recently purchased a Nano wallet in Gun metal,
Quality is excellent, comfortable in the pocket unlike a bulky traditional wallet ( I'm a converted ).
After carrying the wallet in my front pocket a few times along with coins I noticed slight scuffing marks on the coating.
I contacted there customer service Dept. veer email &
had a response in Minutes from them explaining other items in the pocket could Couse this issue.
How ever photos were requested of the marks on the wallet which I sent ,after the second email from Nano they offered a solution to my concern in the way of a replacement cover, I accepted this kind offer.
Nanos customer service from start to finish was second to none , a real professional company who understand the value of customers. Other companies should take Note!
Hats off to you Barnaby .
2 de dezembro de 2025
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality and customer service is enormously appreciated.
We were happy to assist with your request and are pleased you are happy with the outcome.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
🌟🌟🌟🌟🌟
✅ Presentation
✅ durability
✅ Quality
✅ Speedy Delivery
✅ Discreet packaging for gift ordering
✅ On point customer service for when you get your order wrong (like I did)
Absolutely, unquestionably deserving of 5 stars 🌟🌟🌟🌟🌟
Don’t settle for the lesser equivalents, NANO wallets tick all the boxes!
I’m not one for leaving reviews but I felt this was very much worthy information to share for those on the lookout for such, Look no further!
A grateful, very happy customer who will be ordering with you again 💪
Thank you!
2 de dezembro de 2025
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality, product durability, delivery speed, packaging and customer service is enormously appreciated - we are on hand to respond to emails and customer queries seven days per week.
We are so pleased with your excellent and detailed comments, this is genuinely one of the best reviews we have received
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
Amazing customer service
Amazing customer service, I got my wallet replaced due to it scratching easily. Absolutely no issues and replaced immediately I wish more companies would take this approach. What a refreshing amazing company. I will definitely buy more products and recommend to family and friends.
27 de novembro de 2025
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our customer service is enormously appreciated.
We were happy to assist with your request and are pleased you are happy with the outcome.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
Custom order, hit the mark 100%
I ordered a wallet for my son for his first bank card, having got one myself in carbon I went for a red aluminium since he is into Spider-Man. And although aluminium maybe be considered the base models , don't let that shy you away, the anodised finish is insane. Looks great, very happy. And a forever returning customer for gifts for friends and family.
19 de novembro de 2025
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality and customer service is enormously appreciated - we are on hand to respond to emails and customer queries seven days per week.
We were happy to assist with your unique request and create something bespoke for your son, and were impressed with the appearance of the result - we trust your son will be too!
We are so pleased with your excellent comments over the aluminium finish and how striking it looks - anodised aluminium makes up the bulk of our range and includes some popular models for this reason.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
Very pleased
Very pleased. Wallet is super light and so easy to access. Love the way you can change the colour too. Would definitely recommend
19 de novembro de 2025
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality, its low weight, easy access to cards, and the option to change the colour with our range of Wallet Cover Plates is hugely appreciated.
NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
Excellent product and service
Excellent product and service. Will be ordering again for Christmas presents
19 de novembro de 2025
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality and customer service is enormously appreciated - we are on hand to respond to emails and customer queries seven days per week.
NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
Wallet not for me! being called a liar not for anyone
Spent £63. For a wallet including postage.
Received the wallet opened and realised it wasn't as I had expected and not for me. I noticed that the cash strap clip had punctured through the strap which also concerned me.
I called up the mobile number and spoke with a male, as I explained that I wasn't satisfied with the product I was greeted. With "oh your the one we did a retrospective discount for"
Yes they did kindly discount 10% off for first purchase that I found at the second time of checking their website which I did appreciate but to be addressed like that I found very rude and off putting.
I explained It wasn't for me and mentioned that the strap had damage to which I was told that it was impossible for this to be the case and insinuated that I was lying.
I was then told I had to email my request for refund to which I did and was told it would take 7-14 working days to receive my refund!!
It's 21:35 on the 18th November 2025 and I have just been notified of my refund being processed 18 working days from date of refund. I'm sorry there's absolutely no need for a refund to not only take 18 working days but to also go over the stated timeframe.
I'm not a liar and I don't expect to be accused of lying . For this I give a one star rating the product itself regardless if it wasn't fit for MY purpose would have recharged higher but now it doesn't.
23 de outubro de 2025
Opinião espontânea
Resposta da Nanowallets
Hi Naython,
We are addressing this publicly to ensure that anyone reading has an accurate understanding of what took place.
• Refund Timeline
Your refund was processed within the correct timeframe once weekends and non-working days are excluded. Our policy clearly states “working days,” and the processing fell fully within those parameters. Any suggestion that we exceeded the timeframe is incorrect.
• Price and Product Accuracy
Your review stated that you "spent £63 for a wallet." This is not accurate. You purchased the Ultimate Bundle, which includes:
- 1 Wallet
- 1 Key Case
- 1 Coin & Key Tray
The price you quoted was also before the retrospective 10% discount we applied for you as a goodwill gesture after the order was placed. Additionally, postage for your order was completely free, so the £63 figure does not include any shipping cost. Quoting it this way misrepresents both the items purchased and the total amount actually paid.
• Condition of the Wallet
Every wallet we send out is hand-built, checked, and signed off before dispatch. A punctured or detached cash strap cannot pass our quality control.
When your return arrived, the strap had been pulled cleanly from the elastic — a type of damage that occurs when the wallet is lifted from the box using the strap instead of the wallet body. It did not leave us in that condition, and the inspection confirmed this beyond doubt.
• No Accusation Was Made
At no time was the word “liar” used, nor was that implication made. What we did was refute a claim that is inconsistent with our quality-control standards and contradicted by the physical condition of the returned item. Refusing to accept an inaccurate claim is not calling someone a liar; it is protecting the integrity of our product and process.
• Goodwill Discount
You were given a retrospective 10% discount after your purchase — something we were not obligated to offer. This gesture was given in good faith, and it was never acknowledged. Mentioning it during the call was simply to confirm your order history, and nothing more.
We take pride in our products, our inspection processes, and how we treat customers. When a review presents a version of events that does not align with the evidence, our quality standards, or the documented timeline, we will correct the record clearly and openly.
Kind regards,
NANO Wallets
Faultless
All arrived, over the moon! Sale still showing on the site, so think I will get my friend one for xmas.
I also had a little bit of an personal edit, to which I called and they went above and beyond to make it rhe perfect package. Faultless.
15 de novembro de 2025
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality and customer service is enormously appreciated - we are on hand to respond to emails and customer queries seven days per week, and are delighted we were able to assist you create a bespoke Ultimate Bundle.
NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
Good quality wallet in nice…
Good quality wallet in nice presentation box. Helpful staff with sending a replacement when original lost in the post in transit.
21 de outubro de 2025
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality and customer service is enormously appreciated - we are on hand to respond to emails and customer queries seven days per week.
NANO Wallets are sleek, easy to use and built to last, and we trust the recipient of the wallet enjoys it for years to come.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
Amazing wallet!!
Amazing wallet!!
Absolutely love this wallet, it’s so practical, looks sleek, very sturdy and great value for money. Website and correspondence was great and a perfect Christmas present I will be buying people.
12 de novembro de 2025
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality, website and customer service is enormously appreciated - we are on hand to respond to emails and customer queries seven days per week.
NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
Fantastic Product
I’ve just received my order, such great service and speed of delivery. Highly recommend the product and website. I will certainly be ordering more for Christmas! Thanks again
14 de novembro de 2025
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality and customer service is enormously appreciated - we are on hand to respond to emails and customer queries seven days per week.
NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
I bought it - my fault - don't be me!
Have to say it looks OK.
Build quality seems OK.
However if you want a practical wallet DO NOT BUY ONE.
It is very small, impractical and if your hands are bigger than a 12 year old's its far too fiddly.
You can probably fit lots of cards in, but if you want to find one it may take some time.
The Cash strap seems flimsy and by the time you've folded a note small enough to fit under it you may well have lost the will to live.
If I had one card and a £10 note it would however, be fine.
My brand new wallet is now in the "Recycle Bin" and I have immediately returned to a practical, long lasting, easy to use leather folding wallet.
Customer Services did try and contact me very quickly which was a surprise - however I can't be bothered to fight them over £31 which was on hindsight stupid of me to part with.
Regarding the response from Nano (below) it actually took less than 6 minutes to form an opinion of the product - regarding other negative reviews - I don't often have to complain about satisfactory products . Thanks to Nano for their speedy responses.
14 de novembro de 2025
Opinião espontânea
Resposta da Nanowallets
Hi Jim,
Thank you for your review, and for noting that the wallet’s build quality and appearance met your expectations — we appreciate that.
For transparency, here is a clear summary of the order and our communication:
- Your order was placed at 11:59am on 10th November
- It was engraved and dispatched the same day at 15:04pm
- Delivery arrived on time, via tracked post
You contacted us 11 minutes after receiving the parcel, although your message didn’t describe any specific issue — only the possibility of leaving a negative review.
We replied within 18 minutes, asking how we could help.
When no reply came, we called you 28 minutes later, but the call was blocked by your phone’s filter settings.
You then returned the call, and once we identified ourselves as NANO Wallets, the call ended immediately.
We followed up 6 minutes later with an email offering a full refund right away, with no questions asked. This also went unanswered.
You mentioned in your review that you “didn’t want to fight” for a refund; however, one had already been offered before any review was posted.
For readers’ reassurance, we would also like to note — purely as context — that 9 of your previous 13 Trustpilot reviews are 1-star. This is important only because it reflects a reviewing pattern rather than any failings in our product or service.
We are proud that every other review of NANO Wallets is 5-star, reflecting the fast dispatch, clear communication and fair resolutions we provide daily.
Our offer of a full refund remains open at any time.
NANO Wallets
Focused on quality. Committed to service.
Sleek and stylish wallet and excellent customer service
I recently bought a wallet and had an issue with postage. Barnaby from the store was very helpful and dispatched a replacement. I love the wallet; it’s sleek and holds the cards I need and is a lot less bulky than my old purse.
13 de novembro de 2025
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality and customer service is enormously appreciated - we are on hand to respond to emails and customer queries seven days per week.
NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
Leading market quality at reasonable prices!
I was in the market for a new Ridge wallet, however the design I wanted was out of stock. (Forged Carbon and Blue)
I dropped them a message 10 days ago and am still awaiting a response.
I then found this company and they had the exact design I wanted at nearly a quarter of the price.
I had some questions so sent a few emails and each one was answered within an hour, even at the weekend!
Wallet has arrived and I must say I'm massively impressed. There is no difference to Ridge, only the price and customer service which is outstanding.
Already ordered another design and will no doubt be ordering more very soon!!
20 de outubro de 2025
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality and fast service is enormously appreciated - we are on hand to respond to emails and customer questions seven days per week.
With regards to our products, NANO Wallets and Key Cases are built to last and we trust you enjoy your purchase for years to come.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
Great product
Great product, really impressed with the quality and service !
4 de outubro de 2025
Opinião espontânea
Resposta da Nanowallets
Thank you for your excellent review.
Your feedback regarding our product quality and service is enormously appreciated.
NANO Wallets are built to last and we trust you continue to enjoy your wallet in the long-term.
If we can assist you again at anytime, please do not hesitate to contact us.
Kind regards,
NANO Wallets
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