National Windscreens - Barnstaple Opiniões 

267
•
TrustScore: 4.5 em 5

4,7

11 Taw Mill Business Park, Howard Avenue, EX32 8QA Barnstaple, North Devon, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The booking process through my insurers was easy. I turned up at the shop and was greeted by a charming member of staff who explained the process and time. I left the car popped to a couple of sho... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This is the second time we've had to have our rear windscreen replaced, both times by National Windscreens. This time we took it to the Barnstaple workshop where they did an excellent, efficient job... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

What a wonderful service, from the telephone ops to the on the road engrs. Our replacement windscreen was not straight forward at all. The engr persevered, came up with the solution. Whilst it took a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Phoned my insurance company,because it was related to windscreens was put onto National Windscreens. Polite very helpful all explained, appointment fixed. My local depot phoned, asked if I would like... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Mecânica automóvel
  2. também em
  3. Loja de vidros automáticos
  4. Oficina de reparação automóvel

Sobre National Windscreens - Barnstaple

Escrito pela empresa

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Informações de contacto

  • 11 Taw Mill Business Park, Howard Avenue, EX32 8QA, Barnstaple, North Devon, Reino Unido

  • 01271-900-013

4,7

Excelente

TrustScore: 4.5 em 5

267 opiniões

5 estrelas
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2 estrelas
1 estrela

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4,7

Todas as opiniões

(267)

21 868 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great Service

Great, friendly service. Fixed my side window quickly and no hassle, they dealt with the insurance and everything. It did take 3 working days to get the glass but I guess that's to be expected.

2 de maio de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Classificada 1 em 5 estrelas

Dreadful experience

Great ? Absolutely dreadful service & ended up taking my vehicle to Skoda to sort out. I drive a taxi and was unable to work for nearly 2 weeks after finding my car untouched after a week sitting around at Barnstaple branch.
Skoda sorted out in 5 hours !!

16 de abril de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Classificada 5 em 5 estrelas

great service

kept me informed and fitted me in for total windscreen replacement after visiting me at home to find they couldnt do it

19 de abril de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple


Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Classificada 5 em 5 estrelas

Cannot fault this firm

Cannot fault this firm. They were polite, ooba friendly & way under time at a little over an hour to replace my screen. Highly recommend these boys they're a credit to their profession & should be proud of themselves. Well done very very happy customer

24 de abril de 2024
Opinião espontânea
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Classificada 5 em 5 estrelas

Great service

Great service , easy booking system too

19 de abril de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Classificada 5 em 5 estrelas

Friendly professional staff

Friendly professional staff. Quick service and good job done.

18 de abril de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Classificada 5 em 5 estrelas

The technician was very reassuring…

The technician was very reassuring about his ability to repair my windscreen, which he had only fitted a few days before! It took less time than he expected too.

12 de abril de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Classificada 5 em 5 estrelas

Excellent service

Excellent service. The replacement windscreen was easy to book online and available far sooner than another car glass replacement service.
The technician was polite and friendly and my car was ready to drive within the estimated time.

10 de abril de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Classificada 5 em 5 estrelas

The associate who delt with my car was…

The associate who delt with my car was really polite and helpful, told me exactly how long even phoned to say 1/2 hour and you can drive it away, windscreen is perfect no issues with the whole experiance great work

15 de abril de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Classificada 3 em 5 estrelas

Windscreen replacement problem

My vehicle went in for a windscreen replacement and after completing I noticed the trim had been damaged. I have contact you several times but no one has contacted me to arrange a replacement trim fitting. A little disappointed as I was told someone would be contacting me.

11 de abril de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi

Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.

If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk

Thank you again for bringing this to our attention.

Kind regards,
National Windscreens

Classificada 5 em 5 estrelas

Exceptional service and polite and…

Exceptional service and polite and friendly staff.

27 de março de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens


Classificada 5 em 5 estrelas

Good experience 😊

Very easy to organise and booked in really quickly. Friendly staff and smooth process for replacing my windscreen.

26 de março de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Classificada 5 em 5 estrelas

The man was polite and friendly

The man was polite and friendly. He made a good job of it. It was done in no time at all.

30 de março de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Classificada 3 em 5 estrelas

Good repair, frustrating customer service

The repair itself was done well by the lads in the small repair shops who were polite, helpful and did a good job, but the centrally managed customer services beforehand was not good. There was no confirmation of my appointment time, which i had to chase up. Once I got through (after being on hold for 15mins), they confirmed it was an afternoon appointment despite me being told I had a morning appointment about 5 days previously - I would have picked a different day if the online booking hadn’t offered me a morning appointment. Then, when I arrived I found out I had been booked in at the same time as another car which delayed my repair further

23 de março de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.

Thank you again for bringing this to our attention.

Kind regards,
National Windscreens

Classificada 5 em 5 estrelas

Did what was asked and kept me informed

Did what was asked and kept me informed

28 de março de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Classificada 5 em 5 estrelas

Great customer service

Easy to book in, given a dedicated time slot, work carried out to a high standard, kept updated by staff. Light years ahead of another national windscreen replacement company.

20 de março de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Classificada 4 em 5 estrelas

We are still waiting for a invoice from…

We are still waiting for a invoice from you?

15 de março de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Classificada 1 em 5 estrelas

Awful! Ended up costing me to get resolved what mistakes you made

Had to come here due to being one in partnerships with my insurance. We’re not able to correctly fit and configure windscreen- but was just told they would get in touch with main dealership to do so. Week after week I was the one having to call and chase up what was going on as fault everytime drove car. When finally got booked in, found out it was the fitters who actually damaged car when fitting and more work needed to be done. Back and forth a 45minite journey for me….. to find out the bill was unpaid so the dealership wouldn’t carry out the work. Again after myself having to chase it up it went on and on…… travelling and 2 days off work at my expense. Disgusting communication from the company let alone hearing nothing from the branch. Wouldn’t recommend at all

27 de janeiro de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi

Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.

If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -

customerrelations@nationalwindscreens.co.uk

Thank you again for bringing this to our attention.

Kind regards,
National Windscreens

Classificada 5 em 5 estrelas

Quick efficient service and a job well…

Quick efficient service and a job well done. Ours was a complicated windscreen with cameras which needed recalibrating as part of the windscreen replacement

9 de março de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Classificada 5 em 5 estrelas

Convenient to arrange repair at home

Convenience of being able to arrange for the technician to work on my windscreen at my home - a full explanation of the repair process by the pleasant young man

22 de fevereiro de 2024
logótipo da National Windscreens - Barnstaple

Resposta da National Windscreens - Barnstaple

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

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