Quick service, even made sure my bridge pass was re-attached to the screen Subsequently had a query regarding a light/auto wiper problem that my garage said wasn't warranty and was related to the cali... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Got an appointment quickly, on the day communication was great and the job was done promptly. The lady who fitted the window offered me an umbrella for my walk whilst the car was being done and offe... Ver mais
A empresa respondeu
This is really an update on my previous experience/review with another national windscreens branch. A fantastic service provided by the team here at National Windscreens Chester You have a very pro... Ver mais
A empresa respondeu
Actual replacement went well on time etc courteous staff. It would have been more than helpful if more attention had been given to what was to be re-placed. I needlessly drove into Chester (10 miles)... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Chester
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, Reino Unido
- 01244-960-152
4,8
Excelente
685 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to book
Easy to book, frequent reminders.
Welcomed upon arrival. Damaged viewed & confirmed. Up to four hours & only three. Advice on cleaning for first few days. Very friendly & efficient member of staff. Sorry don't know his name.
11 de novembro de 2025
Resposta da National Windscreens - Chester
We're happy to hear that the booking process and reminders were helpful. We appreciate your positive comments on the welcome, damage assessment, and advice provided. We're glad you enjoyed your experience and thank you for your feedback.
Resposta da National Windscreens - Chester
We appreciate you sharing! We are so happy you were pleased with our great, fast, and friendly service, and we thank you so much!
Excellent customer service that made…
Excellent customer service that made the repair as easy as possible.
1 de novembro de 2025
Resposta da National Windscreens - Chester
We appreciate your positive feedback! We're happy to hear you received excellent customer service, and that the repair process was easy for you.
Resposta da National Windscreens - Chester
We appreciate your positive feedback and are glad we could help you!
A simple and stressless experience from…
A simple and stressless experience from end to end.
Easy to book a home visit. The technician turned up as booked. A nice and effective windscreen repair.
30 de outubro de 2025
Resposta da National Windscreens - Chester
We appreciate your positive feedback. We're happy you found it easy to book a home visit and that the technician arrived as scheduled, providing a nice and effective windscreen repair.
Textbook Service ,
Textbook Service ,
I was seen to quickly after great communication beforehand.
Screen was replaced promptly and I was informed upon completion.
Upon collection a lady gave me all instructions on after care , days to leave it before washing etc
29 de outubro de 2025
Resposta da National Windscreens - Chester
We're happy to hear that you were seen quickly and received great communication. We're glad the screen replacement was prompt, and you were informed upon completion with aftercare instructions. Thank you for your positive feedback!
Resposta da National Windscreens - Chester
Thank you for your positive feedback!
Insurance Appointment
Insurance set up the appointment well out the way of where I live, but I've had no issues since the replacement. Only concern is the paperwork after the install never came through to my email. Took approx. 3.25 hours. Guys were friendly enough.
15 de setembro de 2025
Resposta da National Windscreens - Chester
We appreciate your feedback and are glad the replacement went smoothly. We apologize for the inconvenient appointment location and the missing paperwork. We will look into why the email wasn't sent. Thank you for your patience.
Rapid response and very attentive to my…
Rapid response and very attentive to my request
17 de outubro de 2025
Resposta da National Windscreens - Chester
We're happy to hear that we responded rapidly and attentively to your request. Thank you for your positive feedback!
Excellent service.
9 de outubro de 2025
Resposta da National Windscreens - Chester
Thank you for your positive feedback!
Very friendly staff sorted windscreen…
Very friendly staff sorted windscreen replacement quickly
17 de outubro de 2025
Resposta da National Windscreens - Chester
We appreciate you sharing! We are so happy to hear that you found our staff very friendly and that the windscreen replacement was sorted quickly.
First Time Customer
Ease of booking, first class customer service on telephone and especially by local engineer who was a credit to your company. First class in all aspects highly recommend.
17 de outubro de 2025
Resposta da National Windscreens - Chester
We appreciate your positive feedback! We're happy to hear the booking process was easy and that you received first-class customer service, especially from the engineer. We're glad you highly recommend us.
Thank you both for an outstanding…
Thank you both for an outstanding job.on time very professional,a great credit to the company
9 de outubro de 2025
Resposta da National Windscreens - Chester
We're happy to hear that you had such a positive experience! Thank you for acknowledging our team's professionalism and punctuality. We appreciate your kind words.
Resposta da National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Helpful staff
Helpful staff from booking appointment to collecting car once windscreen replaced.
11 de outubro de 2025
Resposta da National Windscreens - Chester
We appreciate your positive feedback! We're happy to hear that our staff was helpful throughout your windscreen replacement experience. Thank you!
The ease of booking my car in
The ease of booking my car in, the communication regarding appointment slot.It was done in under 2 hours, staff very polite, courteous and professional. Did a great job with no fuss, very happy znd will recommend
9 de outubro de 2025
Resposta da National Windscreens - Chester
We're happy to hear booking was easy, and you were informed about your appointment. It's great to know our staff were polite and professional, completing the job quickly. Thank you for the recommendation!
Smooth Insurance Claim
Claimed through Aviva insurance and was able to get through and speak to a real person very quickly, who efficiently made an appointment for me within 2 days. Unfortunately when I arrived at Gloucester the windscreen had not arrived and as I was away for a few days an alternative appointment was made for the following week at Chester, which went very smoothly .
8 de outubro de 2025
Resposta da National Windscreens - Chester
We appreciate you sharing your experience. We're happy to hear that you were able to quickly schedule an appointment. We regret that the windscreen wasn't available at the initial appointment, but we're glad the subsequent appointment in Chester went smoothly. Thank you.
speedy and proffessional service
3 de outubro de 2025
Resposta da National Windscreens - Chester
We appreciate you sharing. We are so happy you were pleased with our speedy and professional service.
My experience at National Windscreens
I arrived and the reciption knew all about the car and the issue. They had experience dealing with my type of car. The replacement of the windscreen was quick and the car was still as clean as when I took the car to the repair shop.
Staff were friendly and skillful.
6 de outubro de 2025
Resposta da National Windscreens - Chester
We're happy to hear that the reception was well-informed about your car and issue. We appreciate your highlighting the quick replacement and cleanliness. We're glad you found our staff friendly and skillful. Thank you for your feedback!
My broken windscreen was replaced very…
My broken windscreen was replaced very quickly and efficiently, with no problems. An excellent service, thank you. I would recommend National Windscreens to anyone who needed a new windscreen.
2 de outubro de 2025
Resposta da National Windscreens - Chester
We appreciate your positive feedback. We're happy to hear that your windscreen replacement was quick and efficient and that you experienced an excellent, problem-free service. We're glad you'd recommend us.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.