The gentleman who came to replace the windscreen was incredibly friendly and helpful. Explained things very well and was just thorough with the replacement.
A empresa respondeu
Localização
Alterar localização11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG Crawley, West Sussex, GB
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Leia as opiniões dos outros
A couple of minutes after my conversation with the insurer I've been transferred to the National wind screen team . They were very supportive, friendly , with professional manners and pleased to help... Ver mais
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Excellent service received from the Crawley forge wood branch. Dropped the car off and was told it could be up to 4 hours due to camera calibration, just under 2 hours later it was all done and ready.... Ver mais
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After travelling 22 miles on arrival to have screen replaced i was told they had not got the right part, however technician did have a look and thought it could be repaired which he duly did. Was to... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Crawley
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG, Crawley, West Sussex, Reino Unido
- 01293-910-075
4,4
Excelente
550 opiniões
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Fantastic service centre
The team on the ground at the centre was excellent. Amazing customer service and extremely quick. I would definitely use again. I would give the service centre itself 5 *.
The main office however didn’t respond to messages / answer the phone. One phone number on the confirmation email was not even active.
14 de maio de 2025
Resposta da National Windscreens - Crawley
We appreciate your feedback. We're happy to hear that the team at the center provided amazing and quick customer service. We're sorry you had trouble reaching the main office. We'll investigate the phone issues to improve our responsiveness.
Resposta da National Windscreens - Crawley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The booking was very easy
The booking was very easy, and all very slick, didn't leave me hanging around for ages in and out in no time.
Thank you
15 de maio de 2025
Resposta da National Windscreens - Crawley
We appreciate your positive feedback! We're glad the booking process was easy and efficient for you. Thank you!
Smooth sailing
Booked my van in within a week of my screen cracking.
I got updated and reminders sent. Drop off and pick up was quick. Nothing got mutilated so that's good 😆. Invoice sent though text the same day. Thank you
15 de maio de 2025
Resposta da National Windscreens - Crawley
We're happy to hear that booking and service went smoothly! We appreciate your feedback and are glad you were satisfied with the quick turnaround and communication. Thank you!
Resposta da National Windscreens - Crawley
We're so glad to hear you had a positive experience. We appreciate your kind words about the technician.
Resposta da National Windscreens - Crawley
We appreciate your kind words and are glad to hear you had a positive experience.
Engineer arrived on time
Engineer arrived on time. very pleasant. No fuss. Job done.
2 de maio de 2025
Resposta da National Windscreens - Crawley
We appreciate your kind words about the engineer's professionalism and efficiency. We strive to provide excellent service and are glad to hear that your experience met your expectations.
Clear instructions on how to book.
Clear instructions on how to book.
Did not receive email confirmation of appointment (even after follow up email), but did receive text reminder.
Team on day were friendly and car was completed in timescale advised.
Unable to reach office for payment support to settle invoice.
2 de maio de 2025
Resposta da National Windscreens - Crawley
We appreciate you taking the time to share your experience. We understand the importance of clear communication and strive to make the booking process as straightforward as possible. We're sorry to hear that you didn't receive an email confirmation, and we will investigate this further to ensure it doesn't happen again. It's great to hear that the team was friendly and that your car was completed on time. We're also sorry to hear that you were unable to reach our office for payment support. We value your feedback and will use it to improve our services.
Resposta da National Windscreens - Crawley
Thank you for your kind review! We're glad to hear you found our staff polite and that the job was completed to your satisfaction. We appreciate you taking the time to share your positive feedback.
Resposta da National Windscreens - Crawley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
I would recommend!
The staff were helpful and were polite. The service that I had was efficient and I was happy with the result.
29 de abril de 2025
Resposta da National Windscreens - Crawley
Thank you for your kind words and positive review. We are delighted to hear that you found our staff helpful and polite and that you were happy with the efficient service and the results. We strive to provide excellent customer service and are glad that we were able to meet your needs. We appreciate your feedback.
Professional and friendly.
A very friendly and professional service.. A big thank you to Manny from the Crawley depot who replaced my side window..
25 de abril de 2025
Resposta da National Windscreens - Crawley
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received and found our staff to be friendly and professional. We appreciate your business and look forward to serving you again in the future.
Very poor
Very poor , sent the wrong windscreen, no apology. Told I had to wait a total of 28days.
The guy was very rude.
I complained and got it fitted the next day.
The card machine was not working and no one answers the phone to take payment …
It’s all a bit of a stressful shambles
16 de abril de 2025
Opinião espontânea
Resposta da National Windscreens - Crawley
We understand your frustration with the recent experience. We strive to provide excellent service and it's clear we fell short in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes and customer interactions.
Resposta da National Windscreens - Crawley
Thank you for your kind review! We're happy to hear that you found our service good, quick, and efficient. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Finally Fixed.
After going to Crawley for screen change and ADAS calibration,day later ADAS failed cal,this was sorted by Aldershot branch.
All sorted now.
26 de março de 2025
Resposta da National Windscreens - Crawley
We appreciate you taking the time to share your experience. We understand that having your ADAS system fail after a screen change and calibration can be frustrating. We're glad that the Aldershot branch was able to resolve the issue for you.
Resposta da National Windscreens - Crawley
Thank you for your kind words! We're happy to hear that you found our booking process efficient and that you received great service. We strive to provide excellent experiences for all our customers, and your feedback is appreciated.
Getting appointment set up fine…
Getting appointment set up fine although nobody told me how long it would take. The guy at desk there said by 12:00. They didnt start working on car for 2 hours after i dropped it off 8:30 and was done around 11:30 - i was told i would be contacted once done. Come 12:30 ish i had heard nothing, kept calling phone over and over to no answer to walked back to find it had been done earlier (i got times from the job sheet). As a result I had to re-organise my day completely. The when I get the invoice for excess i have a query - tried 8 times across various numbers to talk to someone and either got a stupid automated system without appropriate options or got cut off.
The windscreen job itself was fine but was far from smooth
28 de março de 2025
Resposta da National Windscreens - Crawley
We understand your frustration with the communication and delays you experienced during your recent visit. We strive to provide clear and timely updates to our customers, and it seems we fell short in this instance. We apologize for the inconvenience caused by the lack of communication and the difficulty in reaching someone for your query. We will take your feedback seriously and work to improve our communication processes to ensure a smoother experience for future customers.
Great and efficient service
Great and efficient service. Would definitely use again.
29 de março de 2025
Resposta da National Windscreens - Crawley
Thank you for your kind words! We're thrilled to hear you found our service great and efficient. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Great service
It was all incredibly simple. Drop off and pick up an hour later. Very pleasant staff.
20 de março de 2025
Resposta da National Windscreens - Crawley
We're thrilled to hear you had such a positive experience! It's wonderful to know our staff made your visit enjoyable and that the process was easy. We appreciate your kind words and look forward to serving you again in the future.
Great service
Very professional and friendly staff. Job done in just half hour.
Certainly recommend.
21 de março de 2025
Resposta da National Windscreens - Crawley
We truly appreciate your kind words and positive feedback. It's wonderful to hear that you were happy with the professionalism and friendliness of our staff. We're glad you found our service efficient and that your job was completed quickly. We strive to provide excellent service to all our customers, and your review motivates us to continue doing so.
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