Great service by national wind screen

Friendly and quick service

Amazing from start to finish. Would highly recommend National Windscreens as a company. The young lad was on time and very professional

Arrived at 0915 as asked car not taken in until 10.00am but appart from that a good job carried out

Your representative (Mannie?) was very polite, very efficient, and extremely competent. He delivered an excellent windscreen replacement and is a brilliant front man for National Windscreens. FULL MARKS!!!

Not great to be honest I took a day off work to goto them as the date they gave me to replace the screen was too far away and I wanted it done sooner so I went to have it done and the screen they put in had 2 scratches on it they asked me do I want it replaced and I said of course I do I do not want to buy damaged goods and also something is still wrong with the rain and light sensor they said they don't know if there was an issue with it before I came I told them there was no issue with it. So they arranged to get it replaced again and this time they was gonna do I at my work so the date came and they guy turned up at my work to do it he got my new screen out of the back of the van only to tell me there was a deep Scratch in it so a new one has to be ordered again so I have to wait once more. I called their head office to talk about this and basically tell them I am not happy with the service so the lady on the phone said she will put it through as a formal complaint and also said she would get the manager at crawley branch to call me the same day to see what they can do to rectify the problem. I waited till the end of the day and did not get a call so I have called them 2 or 3 times since then and cannot get an answer from them so will call head office again on Monday to see what's gonna be done about it. Not at all happy bad service and will also complain to my insurance company about them. So an update on this.
I contacted them and spoke about the issues I am having and I was told I would get a £25.00 refund to basically say sorry I accepted that but still waiting for it to be paid. While I was on the phone to them the customer relations woman called the crawley branch up and made sure my appointment on Wednesday the 18th was going to be the day the damaged screen was going to be replaced and she confirmed It was. So Wednesday the 18th came and I got a text from crawley branch that morning to call them so I did so at my earliest opportunity and was told my windscreen was not in stock but was on route to the branch and should be with then early in the afternoon and they said they would message me when they was on route to my property to do the screen. So the end of the day came and heard nothing from them and my screen still is not done. Not only had I arranged for my partner to come to my home from hers which is quite a long train journey away and she also has mobility issues too but she still was there for me so I did not have to take another day off work to wait in for them. So not a great update to be honest. 😞

Very helpful.As theyknew I was waiting they did my car as quick as they could.

Excellent staff members and effective service. I highly recommend their service. Many thanks!!!!

The guy was professional, and was very helpful

Friendly service from the fitter and fixed quickly

Assistants were very helpful and understanding

The service was swift and the job well executed.

Dean was very courteous and explained everything clearly and had the car ready quick.

I noticed, two days later, that the mirror and ADAS system is not lined up perfectly on the windscreen as it was before (out by a few mm) which is just annoying to look at but I dont believe it affects the functionality. otherwise a quick and clean job

Payment was odd as i got a text 3 days later and the automated system didnt work after several attempts and they sent me an invoice which was easier to just pay by bank transfer.

All in all a good service

Changed my windshield through my insurance policy.
Had appointment for a Saturday morning after a two weeks waiting time.
Communication after the booking and on the day of the appointment, was great and I even had a phone call to double check whether I was gonna make it or not.

Dropped the car and had it back after 3 hours. no problem with that, as I was told at my arrival that my car was third in the queue.

Once I had the car back, nothing was out of place or left dirty or loose, no glass in the car or anything else.

Two weeks after the job was done, the glass has settled in and no leaks. No loose sensors left on the glass and virtually as if I didn't change any windshield. Excellent.

Great service many thanks

Repair window screen crawley very friendly and helpful staff I only pop in to see if I had to have a new screen or to see if I could have it repaired. And they was not too busy and fixed me in straightaway and repaired the stone chip on it . Didn’t get the man’s name but he did a great job thank you

Car "required" to be dropped of at 12 and they didn't touch it until 1530. They could see how many cars they had in and were "understaffed" so book in less or be able to manage your time better so I don't have to sit about for 4 hours when it was totally unnecessary. You could have at least hoovered the footwell after, there were lots of shards of glass in it...

Professional and friendly technician
Explained the process and gave excellent guidance on the care of the windscreen

Great service arrives on time did the job in good time , a friendly and professional fitter .

On the day the technician called 30 mins before arrival and was efficient carrying out the windscreen replacement. Gave advice for aftercare.