The gentleman who came to replace the windscreen was incredibly friendly and helpful. Explained things very well and was just thorough with the replacement.
A empresa respondeu
Localização
Alterar localização11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG Crawley, West Sussex, GB
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Leia as opiniões dos outros
A couple of minutes after my conversation with the insurer I've been transferred to the National wind screen team . They were very supportive, friendly , with professional manners and pleased to help... Ver mais
A empresa respondeu
Excellent service received from the Crawley forge wood branch. Dropped the car off and was told it could be up to 4 hours due to camera calibration, just under 2 hours later it was all done and ready.... Ver mais
A empresa respondeu
After travelling 22 miles on arrival to have screen replaced i was told they had not got the right part, however technician did have a look and thought it could be repaired which he duly did. Was to... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Crawley
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG, Crawley, West Sussex, Reino Unido
- 01293-910-075
4,4
Excelente
550 opiniões
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Resposta da National Windscreens - Crawley
We appreciate you sharing! We are so happy you were pleased with our quick and efficient service.
Good to deal with and to arrange the…
Good to deal with and to arrange the fitment of my windscreen.Very happy with the service and the fitter had great communication in arranging to fit my screen.Really happy
25 de novembro de 2025
Resposta da National Windscreens - Crawley
We're happy to hear that you had a positive experience arranging your windscreen fitment. We appreciate your kind words regarding the great communication from the fitter. Thank you!
Staff were very helpful and efficient
17 de novembro de 2025
Resposta da National Windscreens - Crawley
We appreciate you noting our staff's helpfulness and efficiency; it means a lot to us.
Cheery Welcome
Had a very cheery welcome on a cold morning and as a woman was treated equally.
The fitter ran me through what would happen to stop my chip turning into a crack and even did it half an hour early. We then reviewed the work after.
A very professional experience
18 de novembro de 2025
Resposta da National Windscreens - Crawley
We're happy to hear that you felt welcomed and equally treated. It's great to know the repair process was thoroughly explained and completed efficiently. Thank you for your positive feedback and for acknowledging our professionalism.
Resposta da National Windscreens - Crawley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Do not trust them
Told the bookings team my vehicle was lowered with a front sensor camera. This information was not passed on to the depot, so now I am stuck with a warning light on my dashboard and an MOT failure. Was told that this would be sorted by NW, but I’ve tried calling 3 times and each time I get cutoff
12 de novembro de 2025
Resposta da National Windscreens - Crawley
We regret to hear about the communication issues and the problems with your vehicle and MOT. We'll investigate why the depot wasn't informed and why you were cut off when calling. We appreciate your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Appointment selection was quite smooth.
Appointment selection was quite smooth.
Finished the job right on time, and notified. A job well done
7 de novembro de 2025
Resposta da National Windscreens - Crawley
We're happy to hear that the appointment selection process was smooth and the job was completed promptly. We appreciate you acknowledging our notification process and quality of work.
Ten out of Ten
Arrived half hour before opening by mistake but they kindly dealt with the administration before their 8:30am start.
Told me when it would be ready and advised me on local cafes to pass time.
Ready when they said, great communication, called me when it was done. Excellent, thank you.
29 de outubro de 2025
Resposta da National Windscreens - Crawley
We appreciate you taking the time to share your experience. We're glad that we could assist you despite your early arrival and that our communication met your expectations. Thank you for your positive feedback!
Dealt with via insurance
Dealt with via insurance, quick and quality service, zero complaints.
31 de outubro de 2025
Resposta da National Windscreens - Crawley
We appreciate your positive feedback! We're happy to hear you received quick, quality service through your insurance with zero issues.
Fitted windscreen ,Crawley the nearest branch for my car insurance
Fitted windscreen. Seemed ok but ten minutes on way home tried wipers, they were catching on the side pillars.
I went straight back as I live more than 45 mins away. The guy apologise and adjusted them. But a week later they don’t sit correct on the windscreen the same as before.
It’s long way to drive back for me.
When I picked up my car they didn’t seem vey interested as well just put the keys on the counter and said it’s ready. They were too busy eating to show me what had been done etc. Perhaps that’s why the wipers were not fitted correctly?
6 de novembro de 2025
Resposta da National Windscreens - Crawley
We appreciate your feedback and apologize that the wipers are not working correctly after your windscreen replacement. We regret the service experience you had when collecting your car and that the wipers weren't properly adjusted. We'll review this internally to ensure better service in the future.
As a Company they failed to fix my…
As a Company they failed to fix my windscreen in Europe. Only one call from them in 6 weeks!! Payment method was shocking and took 3 attempts.
The Crawley Branch were brilliant, friendly and knowledgeable so excellent recovery by them after a Corporate disaster!!
28 de outubro de 2025
Resposta da National Windscreens - Crawley
We appreciate your feedback and are sorry to hear about the difficulties you experienced with the windscreen repair in Europe and the payment process. We're happy the Crawley branch provided excellent support. We'll address the issues you raised to improve our service.
Prompt and professional service
31 de outubro de 2025
Resposta da National Windscreens - Crawley
We appreciate you taking the time to share your positive experience with our prompt and professional service!
All done in one hour
22 de outubro de 2025
Resposta da National Windscreens - Crawley
We are happy to hear that your experience was efficient. Thank you for your positive feedback; we appreciate it!
Resposta da National Windscreens - Crawley
We appreciate your positive feedback! We are so happy to hear that you found our staff very efficient and friendly.
Terrible company
Terrible company. Have tried to rasing concerns about one of there employees regarding his behaviour outside of a school infront of young children while in a company van and uniform and get ignored.
9 de outubro de 2025
Opinião espontânea
Resposta da National Windscreens - Crawley
We appreciate you bringing this serious matter to our attention. We take such allegations seriously and will investigate thoroughly. Thank you for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Had to take my car to depot in Crawley…
Had to take my car to depot in Crawley as required extra fitting as my Lexus 430 is a convertible and more complicated. Which was done efficiently the next morning after the fitters could not do it at my house when they came at my urgent request and realised the problem. It still took 3 hours to do the work but done totally satisfactory. Thanks Ken Ellis.
17 de outubro de 2025
Resposta da National Windscreens - Crawley
We appreciate you taking the time to share your experience. We're glad the fitting for your Lexus 430 convertible was completed to your satisfaction, even with the extra work required at our depot. Thank you for your patience and positive feedback.
Resposta da National Windscreens - Crawley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
On time appointment
On time appointment - delivered by a courteous and well trained technician. My windscreen was replaced quickly, efficiently and the car left clean and tidy with no sign of the replacement
18 de outubro de 2025
Resposta da National Windscreens - Crawley
We appreciate you sharing your feedback. We're happy to hear that the technician was courteous and well-trained and that the windscreen replacement was completed quickly and efficiently, leaving no mess.
Awesome work!
17 de outubro de 2025
Resposta da National Windscreens - Crawley
Thank you for your positive feedback!
Quick service and professional…
Quick service and professional installation. Friendly staff and good comms.
15 de outubro de 2025
Resposta da National Windscreens - Crawley
We appreciate you sharing! We're so glad to hear that you received quick service, professional installation, and good communication from our friendly staff.
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