The gentleman who came to replace the windscreen was incredibly friendly and helpful. Explained things very well and was just thorough with the replacement.
A empresa respondeu
Localização
Alterar localização11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG Crawley, West Sussex, GB
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Leia as opiniões dos outros
A couple of minutes after my conversation with the insurer I've been transferred to the National wind screen team . They were very supportive, friendly , with professional manners and pleased to help... Ver mais
A empresa respondeu
Excellent service received from the Crawley forge wood branch. Dropped the car off and was told it could be up to 4 hours due to camera calibration, just under 2 hours later it was all done and ready.... Ver mais
A empresa respondeu
After travelling 22 miles on arrival to have screen replaced i was told they had not got the right part, however technician did have a look and thought it could be repaired which he duly did. Was to... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Crawley
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG, Crawley, West Sussex, Reino Unido
- 01293-910-075
4,4
Excelente
550 opiniões
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Professional fitter
All good. Polite and professional fitter. Arrived on time and carried out the replacement quickly and without any fuss or mess.
17 de outubro de 2025
Resposta da National Windscreens - Crawley
We're happy to hear that the replacement was completed quickly and efficiently by a polite and professional fitter. Thank you for your positive feedback; we appreciate it!
Dirty screen
Overall, very pleased. Would have scored higher but disappointingly the windscreen was filthy. Didn't notice until driving into the sun.
8 de outubro de 2025
Resposta da National Windscreens - Crawley
We appreciate your feedback and are pleased you were overall satisfied. We regret to learn about the unclean windshield impacting your experience. We will address this with our team.
Exceptional from the booking to the…
Exceptional from the booking to the fitting with a knowledgeable and helpful fitter to finish a great job.
6 de outubro de 2025
Resposta da National Windscreens - Crawley
We appreciate you taking the time to leave us a review! We're happy to hear that you found the whole process exceptional, from booking to the great job.
Poor Execution
We arrived at the prescribed time only to see a car with a later appointment be served first. Then the team needed an additional fitter to complete the job on our van which delayed the whole process further.
Overall, not a great experience.
30 de setembro de 2025
Resposta da National Windscreens - Crawley
We regret to hear about the delays and the order in which customers were served. We'll look into what occurred to cause this and work to improve the overall experience. Thank you for your feedback.
Good quick job done
Had a whole replacement due to a big chip in the windscreen. Responsive helpful and accommodating. Good job.
25 de setembro de 2025
Resposta da National Windscreens - Crawley
We're happy to hear that our team was responsive, helpful, and accommodating during your windscreen replacement. We appreciate your positive feedback and are glad we did a good job for you.
Quick and straightforward process
Quick and straightforward process. The windscreen replacement job took about 3hrs to complete. When I returned home I noticed that the inside of the glass had a small scuff (no fault of their own, but their delivery guys) and they reordered and fitted a new windscreen the following week, without issue. Great customer service.
24 de setembro de 2025
Resposta da National Windscreens - Crawley
We're glad you found the process quick and straightforward. We appreciate your patience regarding the initial scuff and are happy we could resolve it promptly with a replacement. Thank you for the positive feedback on our customer service.
Very efficient and completed refit in…
Very efficient and completed refit in half estimated time.
24 de setembro de 2025
Resposta da National Windscreens - Crawley
We're happy to hear that the refit was completed efficiently and ahead of schedule. Thank you for your positive feedback; we appreciate it.
Great service
They picked up the phone within seconds on a Saturday afternoon, and managed to book my car in for a windscreen replacement within a reasonable time, after confirming what days would be suitable around my work schedule.
The gentleman at the Crawley centre was welcoming, dropping off my car was easy, and in the end it was also ready for pickup on time, and I also received a text message to let me know.
I just really appreciated the great service, from start to finish.
17 de setembro de 2025
Resposta da National Windscreens - Crawley
We're happy to hear that you had a great experience! It's wonderful to know that you appreciated the quick phone response, convenient booking, and timely communication regarding your windscreen replacement. We appreciate your positive feedback.
This is day 27 after paying my £100…
This is day 27 after paying my £100 excess and having had fitters turn up with the wrong glass twice. This prompted a formal complaint from me 7 days ago, but yet another call to them just now revealed they were doing nothing about it, but someone would get back to me. Just like they told me a week ago.
25 de setembro de 2025
Opinião espontânea
Resposta da National Windscreens - Crawley
We are very sorry to hear about the difficulties you've experienced with your glass replacement and the delays in resolving your formal complaint. We appreciate you bringing this to our attention, and we'll look into it.
Great friendly and very quick service
Great friendly and very quick service.
Cannot fault on anything
19 de setembro de 2025
Resposta da National Windscreens - Crawley
We appreciate your positive feedback! We're so glad you were happy with our great, friendly, and very quick service. It is very good to hear you cannot fault anything.
Set up the rear wiper incorrectly so I…
Set up the rear wiper incorrectly so I have had to take it to the garage. Which costs time and money.
19 de setembro de 2025
Resposta da National Windscreens - Crawley
We regret the rear wiper setup caused inconvenience and expense. We'll review this to improve our service. Thanks for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Good experience, friendly staff
Good experience. The person at the reception was kind and polite.
9 de setembro de 2025
Resposta da National Windscreens - Crawley
We're glad you enjoyed your experience. It's wonderful to know the reception staff's kindness made a positive impression. Thank you for your feedback.
Resposta da National Windscreens - Crawley
We appreciate your recommendation and are so glad you had a great, professional experience with our services! Thanks!
Great Service
Good communication advise as was quite worried about my windscreen exploding in my face! Booking system was easy and the person at the depot was very nice when I dropped my car off. Fitting was done as quick as manageable.
2 de setembro de 2025
Resposta da National Windscreens - Crawley
We appreciate your feedback! We're glad to hear that our communication put your mind at ease and that you found the booking system easy to use. It's also great to know that you were pleased with the service at the depot and the fitting.
Customer service excellent staff very…
Customer service excellent staff very helpful and friendly,very pleased with the job car was left nice and clean,a great service all round.
2 de setembro de 2025
Resposta da National Windscreens - Crawley
We appreciate your positive feedback! We're happy to hear that you found our staff helpful and friendly and were pleased with the service and cleanliness of your car.
Good service and communication Booked…
Good service and communication Booked online but was able to change to bring appointment forward via call centre On arrival the branch had all details and was contacted as soon as job completed
5 de setembro de 2025
Resposta da National Windscreens - Crawley
We're happy to hear that you found our service and communication good. We're glad that you were able to move your appointment and that the branch had all the details, contacting you promptly upon completion. Thank you for your positive feedback.
Efficient and easy to deal with, lovely people
Super easy to get window fixed through my insurers, good availability for appointments and had the window in stock. Great communication and lovely, professional service from friendly people. Thanks!
2 de setembro de 2025
Resposta da National Windscreens - Crawley
We appreciate your positive feedback! We're happy to hear that it was super easy to get your window fixed through your insurers, and that you were pleased with our availability, communication, and professional service.
Friendly and great customer service and…
Friendly and great customer service and they also did a very good job of fitting a new windscreen. Would definitely recommend them.
28 de agosto de 2025
Resposta da National Windscreens - Crawley
We appreciate your recommendation and are happy to hear about your great customer service experience. We're glad the new windscreen fitting met your expectations.
Resposta da National Windscreens - Crawley
We're happy to hear that you received great customer service and a fantastic new screen. Thank you for sharing your positive experience with us.
Resposta da National Windscreens - Crawley
We appreciate you sharing! We are so happy you were pleased with our quick and great service. Thank you!
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