On time. Friendly and efficient fitter. A pleasure to work with

It was straightforward and easy to book a convenient day for the work to be done.
The staff were competent, careful, efficient and also friendly and likeable.
I was very happy with the work done and the way in which it was carried out.
I was advised to check that the windscreen was heating up as it should and two days later there was a sharp frost so I tried it and it didn’t work. This appeared to be a false alarm because the following morning I tried it again and it worked perfectly and has done so since.

Quick appointment, skilled technician who did an excellent repair

Very professional from the start.2 lads did a top job replacing rear window after break in.

Very efficient fitting carried out on time by experienced staff.

My vehicle was booked in for a new windscreen. The technician accidently broke the new windscreen when it was being installed. Not an issue as I understand these things happen.

When the technician fitted the new windscreen a week later they damaged a sensor in the rear view mirror. I was asked to go to Mercedes to get the part. Mercedes wouldn't give me the part without examining the vehicle.

National windscreens arranged for their technician to attend two weeks later. The day before the appointment we were informed the technician was on leave. We arranged a new appointment. The day before this appointment we were informed they didn't have the right part.

We're still waiting for the repair and not being kept updated.

Seems very disorganised.

the technicians were on time, polite and got the job done incredibly fast even though it was a bitterly cold morning…

Fitter made an excellent job of the repair

had to take the car 60 mile 2hr round trip as they didn't have a gazebo to keep vehicle dry while repairing.4 day delay form original booking. Staff were pleasant. replacement was a good job.

Quick, simple on-line system to book an appointment. James the technician was superb. He kept me informed about arrival time, double checked the property location and arrived on time. Gave good, straightforward advice about repair options and worked efficiently on the agreed job. Once finished he came to tell me and took me to inspect and make sure I was satisfied. It was gold standard. If only all interactions with home attendance operators was the same!

The guys who came out to replace my rear screen made a fantastic job cleared all old glass from boot new window was lovely and clean well done guys

I requested an early slot and was told they will do their best..I was the first slot which enabled me to organise my day.
As for the work, Happy with that.
Technician was polite and efficient with the work he carried out.

Very polite people. Got the job done without any delays.

Arrived on time, very efficient and friendly. I had a query following this which was dealt with really well and they even popped back to give me peace of mind.

The 2 TT guys were spot on explaining the process got on with the job with no fuss impressed all round definitely use again

Booked through my insurance company for a Windscreen Replacement. Turned up on the date booked, and on time (That's the bare minimum to expect if you ask me)....

What happened next was nothing short of a bad joke. They removed the windscreen with the small crack & chip in it, in turn leaving my car without any wind screen. Where they then advised that it wouldn't be possible to fit the replacement windscreen due to the tiniest bit of rust around the frame on the body work of the car, where the new screen would need to be adhered to.

I then asked the question what were they going to do in order to resolve this issue, as surely I can't be left without a windscreen in my car? To this they advised there was nothing which they were 'allowed' to do, and that further 'work' was required prior to a new screen being instaled.

This 'work' is something they should be able to carry out for themselves, as all it entailed was getting some wire wool to rub down the 2 x small patches of rust, and then administering some rust primer before gluing a new screen on. I had to do this for myself (fortunately enough I had the required tools/primer).

This took me all of 5 minutes to do, where they did NOT offer to assist at all... as they weren't 'allowed'.

The replacement screen was then fitted, and they left.

All in all, this experience was horrific. As part of a level of service offered by professionals in this trade of screen repairs/replacements - They should be carrying any tools/consumables required to complete the job should they encounter any minor inconveniences such as this... The fact that they were willing to leave me without a windscreen in my car is an absolute joke.

They arrived when they said they would. Ryan and Dan were two very competent young men, did an excellent job and we were very happy with their work.

Booking was smooth and easy,the engineer was extremely polite knowledgeable and efficient!

James from Diss was very helpful, courteous and efficient. He did a very good job.

The fellow who turned up to do my rear screen was excellent! Very helpful and professional. Meticulous and tidy while fitting my rear screen. Also he was a very pleasant fellow and very friendly.
I couldn't fault his good manners or his work. First class service & repair.