Sean, thank you for an excellent professional and prompt service fitting our windscreen . This Service comes highly recommended ! Thanks for a great job done ! Keep up with your excellent service... Ver mais
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Localização
Alterar localizaçãoUnit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS Dundee, Scotland, GB
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Leia as opiniões dos outros
My windscreen was cracked due to a stone from a lorry, so my insurance company made an appointment with National Windscreens in Dundee. Friendly, efficient service, and the ‘up to 4 hours process’ due... Ver mais
A empresa respondeu
Windscreen fitted squint, top seal not installed, paint chipped. Lexus advised that it will leak so car off the road now. Branch closed for three days so cannot be rectified. Update, so 10 weeks... Ver mais
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What impressed me most about the service i received was the care, attention and time spent to ensure the job was done right. There was a pride in the process and end result which is sadly lacking in... Ver mais
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Informações sobre a empresa
Sobre National Windscreens - Dundee
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS, Dundee, Scotland, Reino Unido
- 01382-604-187
4,7
Excelente
437 opiniões
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NO WINDSCREEN.
As a geriatric travelled from Brechin to Dundee for 8:30 appointment- No windscreen. Appointments rearranged for 20th August. Plus side- Customer Services brilliant at dealing with my complaint.
12 de agosto de 2025
Resposta da National Windscreens - Dundee
We regret your journey to Dundee did not result in a completed appointment and the inconvenience caused. We appreciate your positive feedback regarding our customer service team's handling of your complaint.
New windscreen
Messed up fitting windscreen rain sensors not working
Came good second visit
22 de agosto de 2025
Resposta da National Windscreens - Dundee
We regret the initial issue with the rain sensors. We're glad the second visit resolved it. Thank you for your feedback and time.
They gave plenty notice
They gave plenty notice, turned up on time and had the job done in no time.
21 de agosto de 2025
Resposta da National Windscreens - Dundee
We're happy to hear that our team provided timely service and completed the job efficiently. Thank you for your positive feedback; we appreciate it!
Great customer service
When we arrived we got told there was a member of staff off unwell and will maybe take a bit longer.
It was nice to get told this rather than waiting about wondering why it was taken longer.
After coming back from the shops we got offered tea and biscuits and was updated on my car and when it will be ready.
Very good at communication and customer service 10/10 from me
20 de agosto de 2025
Resposta da National Windscreens - Dundee
We're happy to hear that you appreciated our communication regarding the staff absence and the updates on your car. It's great to know you felt valued with the tea and biscuits. Thank you for your fantastic feedback!
Minnimal fuss
Turned up on time. Did a good job. Minnimal fuss. Tidied up any waste. Then left. What more could you want?
17 de agosto de 2025
Resposta da National Windscreens - Dundee
We're happy to hear that our service met your expectations with our punctuality, quality work, and clean-up efforts. Thank you for your positive feedback!
Resposta da National Windscreens - Dundee
We appreciate your positive feedback! We are so happy to hear you enjoyed our professional service and friendly staff.
Resposta da National Windscreens - Dundee
We're happy to hear that you had a hassle-free experience and received first-class service. Thank you for your positive feedback!
Professional and friendly…
Professional installation and friendly customer service.
14 de agosto de 2025
Resposta da National Windscreens - Dundee
We appreciate your positive feedback! We are so happy to hear you received professional installation and friendly customer service.
Excellent service from start to finish
12 de agosto de 2025
Resposta da National Windscreens - Dundee
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Very friendly and professional staff…
Very friendly and professional staff carried the the work to an excellent standard
11 de agosto de 2025
Resposta da National Windscreens - Dundee
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreen
Customer Service appears non-existent
Customer Service appears non-existent
Booked online through my insurer so had no choice of company for a new windscreen. First appointment several weeks away despite serious crack to windscreen. Tried to call to see if I could get another time but phone was never answered.
Got the car back with new screen and now have warning that rain sensors no longer work. Called again and after being on hold for several minutes got through to someone who appeared to have no knowledge of cars or windscreens and was not based at the Dundee location. He said he would pass on my compliant to someone at Dundee, and they would call be back and so far that has not happened. I also e-mail customer service and so far have had no response three days later. I was delaying giving a negative review but am doing this to see if it triggers someone actually contacting me to deal with my complaint.
5 de agosto de 2025
Resposta da National Windscreens - Dundee
We regret to hear about the difficulties you experienced with your windscreen replacement and the lack of communication. We apologize for the issues with the rain sensors and the delay in responding to your complaint. We will investigate this matter and work to improve our customer service. Please contact us with your details at customerrelations@nationalwindscreens and quote your VRN, so we can look into this further.
Changed appointment without asking/or advising
Booked car in for first thing in the morning (9am) and received confirmation, then got a text reminder the day before stating midday. Called them and advised they had a big job come in and had moved my time. When advising I could not do another time, I had a lot of signs from the man on the phone and he agreed to go and speak to the manager. They eventually moved it back to my original time.
8 de agosto de 2025
Resposta da National Windscreens - Dundee
We appreciate you bringing this scheduling issue to our attention. We regret the inconvenience caused by the time change and the initial difficulty in resolving it. We'll review our booking process to prevent similar situations in the future. Thank you for your feedback.
Resposta da National Windscreens - Dundee
We're happy to hear that the Range Rover windscreen replacement was quick and easy. Thank you for your positive feedback; we appreciate your business.
Really excellent efficient service.
The car window man arrived promptly with the slot he had rung to advise me first thing in the morning. He was kind and helpful with his advice concerning the dog blanket covered in broken glass. He completed fitting the new back window efficiently even replacing the fitted back camera.
28 de julho de 2025
Resposta da National Windscreens - Dundee
We're happy to hear that the technician arrived promptly and provided helpful advice regarding the broken glass. We appreciate your positive feedback on the efficient fitting of the new back window and the replacement of the camera. Thank you!
Resposta da National Windscreens - Dundee
We're glad you enjoyed your experience with us. Thank you for your positive feedback regarding our efficient repair service!
Long lead time, even longer for refund!
Ageas insurers advertise only one approved glass repairer's number: National Windscreens. I paid £60 excess for an appointment for windscreen replacement, but as the earliest was 2 weeks away and the car not legally drivable, I was obliged to go to Autoglass who could replace within 3 days. This took a number of phone calls to insurers to allow, and involved my paying up front. The reimbursement came back, but the £60 for the cancelled appointment with National Windscreens was anything but easy (not the 10 working days promised). Overall, quite unnecessarily stressful.
8 de julho de 2025
Opinião espontânea
Resposta da National Windscreens - Dundee
We appreciate your feedback and are sorry to hear about the difficulties you experienced with the windscreen replacement process. We understand the frustration caused by the appointment delays, insurer communication, and reimbursement issues. We'll review these points to improve our service. Thank you for bringing this to our attention.
Perfect service
Perfect service. Job was finished before time, clean and tidy (as expected). Friendly and polite. If I ever need a replacement in the future this would be a provider of choice if it was up to me.
24 de julho de 2025
Resposta da National Windscreens - Dundee
We're happy to hear that you had a perfect experience with our service. It's great to know the job was completed promptly and to your expectations. We appreciate your kind words and are grateful for your recommendation!
Prompt arrival
Prompt arrival. Very helpful technician. Came to replace the windscreen, but was able to fix it instead.
23 de julho de 2025
Resposta da National Windscreens - Dundee
We're happy to hear that our technician arrived promptly and provided helpful service. We appreciate your positive feedback regarding the repair of your windscreen.
Resposta da National Windscreens - Dundee
We are happy to hear that you had an efficient and friendly experience with great workmanship. Thank you for your positive feedback!
Good service
17 de julho de 2025
Resposta da National Windscreens - Dundee
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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