Very nice chap and I hate to complain but my mirror was left very wobbly. I assume because it wasn’t a genuine Audi windscreen and the mirror post was not to spec. I managed to remove and after bendin... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 4 Block 6, Shenstone Trading Estate, B63 3XB Halesowen, the West Midlands, GB
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Leia as opiniões dos outros
Car windscreen replaced via insurance with national windscreens, it was really easy to phone up, pay the access over the phone and book an appointment. A few days later Mark came out and replaced my w... Ver mais
A empresa respondeu
Their communication was first class. I was met at the workshop by a lovely man who knew who I was and what was needed. He explained their process and how long it was likely to take (the new windscreen... Ver mais
A empresa respondeu
Booked the appointment on line , engineer turned up on time , contacted before he arrived and completed the work promptly . Informed me how long I would need to wait before using and washing car .... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Halesowen
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 4 Block 6, Shenstone Trading Estate, B63 3XB, Halesowen, the West Midlands, Reino Unido
- 0121-369-0738
4,7
Excelente
385 opiniões
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Engineer was polite and very well…
Engineer was polite and very well mannered great job and very professional
4 de junho de 2026
Resposta da National Windscreens - Halesowen
We're so pleased our engineer was polite, well-mannered, and professional. Thank you for your feedback!
Excellent service
4 de junho de 2026
Resposta da National Windscreens - Halesowen
Thank you for your positive feedback!
Very professional
I like the fact that they come out to your property to do the repairs and replacement. The technician was very professional and the customer service was very good and he did an excellent job.
2 de junho de 2026
Resposta da National Windscreens - Halesowen
We appreciate your wonderful feedback. We're happy to hear our mobile service was convenient and our technician provided excellent, professional service.
Windscreen replacement
Booking process was easy and stag were very friendly and the replacement was quick
26 de maio de 2026
Resposta da National Windscreens - Halesowen
We're so pleased the booking was easy, our staff was friendly, and the replacement was quick! Thank you.
Booked the appointment on line
Booked the appointment on line , engineer turned up on time , contacted before he arrived and completed the work promptly . Informed me how long I would need to wait before using and washing car .
No problems with screen and pleased with experience .
30 de maio de 2026
Resposta da National Windscreens - Halesowen
We appreciate you sharing your feedback. We're happy to hear that the online booking was smooth and the technician was punctual and efficient. We're glad you were pleased with the experience.
Excellent service carried out by Mark…
Excellent service carried out by Mark the technician.
29 de maio de 2026
Resposta da National Windscreens - Halesowen
We are so pleased you received excellent service from our technician!
Resposta da National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
After speaking to insurance I went to…
After speaking to insurance I went to straight to national to talk to them after I had some concerns. They did everything they said they would brilliant service an happy with there work
28 de maio de 2026
Resposta da National Windscreens - Halesowen
We are so pleased to hear that we could address your concerns and provide brilliant service. Your satisfaction with our work means a lot to us.
Staff member Lucy was amazing
Staff member Lucy was amazing. Very helpful and knowledgeable. Advice was spot on and great customer service. Highly recommended
22 de maio de 2026
Resposta da National Windscreens - Halesowen
We appreciate your positive feedback. We're so happy to hear our staff was helpful and knowledgeable, providing great customer service. We're glad you'd recommend us!
Fantastic service.
25 de maio de 2026
Resposta da National Windscreens - Halesowen
Thank you for your positive feedback!
All the staff are very approachable and…
All the staff are very approachable and helpful for all your inquiry. They done their job very professional. And im fully satisfied with the results of the work. I will give them 5 stars and will highly recommend. Thanks again.👍
24 de maio de 2026
Resposta da National Windscreens - Halesowen
We appreciate your wonderful feedback. We're happy to hear our staff was approachable and professional, and that you are fully satisfied with the results. Thank you for the five-star rating and recommendation!
Fast & friendly service
Booked in , dropped off , picked up ,,,BOOM!! In and out no messing around
19 de maio de 2026
Resposta da National Windscreens - Halesowen
We are so happy to hear you had such a smooth and efficient experience with us! Thank you for your feedback.
Couldn't fault the guy who came and did…
Couldn't fault the guy who came and did the job, he was polite, precise and efficient.
20 de maio de 2026
Resposta da National Windscreens - Halesowen
We are so pleased to hear about the polite, precise, and efficient service. Thank you for your kind words!
Resposta da National Windscreens - Halesowen
We appreciate your feedback on our service and communication! We are glad you were pleased.
Resposta da National Windscreens - Halesowen
We're happy to hear that the windscreen replacement met your booking expectations. Thank you for your feedback and for choosing our services.
Resposta da National Windscreens - Halesowen
We appreciate you sharing that our team did an excellent job! We are so happy you were pleased with our work.
genuine
genuine, friendly, professional, old school service. Efficient quick job done.
18 de abril de 2026
Resposta da National Windscreens - Halesowen
We appreciate you sharing that our service was genuine, friendly, and professional! We're so glad the job was efficient and quick.
I recently had my car windscreen…
I recently had my car windscreen replaced and overall the service was very good. The booking process was straightforward, and the technician was professional and friendly throughout.
There was an issue with the first windscreen that was installed, but this was handled quickly and without any hassle. A replacement was arranged and fitted without any further problems, which I really appreciated.
The final result was excellent — the windscreen was fitted perfectly and the car was left clean and tidy. It was reassuring to see how efficiently the issue was resolved.
29 de abril de 2026
Resposta da National Windscreens - Halesowen
We're happy to hear that the booking process was straightforward and the technician was professional. It's great to know the issue with the first windscreen was handled quickly. We appreciate you acknowledging the excellent final result!
Did a great job in no time at all
22 de abril de 2026
Resposta da National Windscreens - Halesowen
We appreciate you sharing that our team did a great job in no time! We are so happy you were pleased with our work.
Great service and explanation given.
Great service and explanation given.
Staff great!
18 de abril de 2026
Resposta da National Windscreens - Halesowen
We appreciate you sharing that our service had great explanations! We are so happy you were pleased with our staff.
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