The person who fixed my windscreen was so professional. The National windscreen had a good communication team who updated me when they couldn't make my appointment on the chosen day. They were ok.
A empresa respondeu
Localização
Alterar localizaçãoUnit 4, Stirling Way, CR0 4XN London, Greater London, GB
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Leia as opiniões dos outros
My experience with National Windscreens was extremely positive. They were communicative in the run up to the appointment and on the day, the operative arrived within the allotted time window and wo... Ver mais
A empresa respondeu
Called before arriving for appointment. Very pleasant and friendly, explained job in hand and the issues when carrying out the task to repair the windscreen. He was very efficient and showed the r... Ver mais
A empresa respondeu
Very professional service.At the day of installation a technician called me with information about time of arrival.I left the gentleman with my car and an hour later the job was done.No problems at al... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - London
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 4, Stirling Way, CR0 4XN, London, Greater London, Reino Unido
- 020-3151-4453
4,4
Excelente
134 opiniões
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Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Once appointment was make technician…
Once appointment was make technician call on the day to confirm an arrived as he stated, work was done with no fuss payment taken and technician left.
1 de dezembro de 2023
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
First appointment two fitters cracked the…
First appointment two fitters cracked the new windscreen upon placement blaming a cheap screen made in China .
2nd appoint to replace the new cracked windscreen went smoothly . However, the new windscreen protrudes my cars roof by 3-5mm when it should be flush or below (as previously) the roof line.
Customer service upon the first appointment weren’t very helpful & lacked any urgency, information or politeness for replacing the newly fitted & cracked first windscreen taking a week to redo it
2nd fitter of 2nd windscreen was quick, tidy & polite.
24 de novembro de 2023
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Because on.time
25 de novembro de 2023
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fantastic service!
18 de novembro de 2023
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Provide a fast and convenient service
10 de novembro de 2023
Resposta da National Windscreens - London
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I cried.
He got there within 5 minutes after I called to ask where he was. I then said the him that I have to pick the car from the car park. I then got a call from him saying that it's about 10 minutes now and he has to go. At the same time he was leaving a message I was trying to call me I could not through so I texted me to say that I was 1 minutes away and I'm trying to park my car. Once he said that I got out of my car and beckecon him and he did not see me until I reached his van. As I turned up he said that he has to find a parking suitable for both of us. I then said that he should try further down the road and he did. As he got there he shouted me that this is not going to work l have to book again have someone else. I then guessed a parking space for both of us. I was parrk got into the bigger space said that I had enough
Space he said he work I this. He finally drove my car into the space and said that I should cancel as time was going. The man drove into the said you have enough space and he said he is going he's not going to do it I should get someone else and rebook, the man then got involved and I started to cry and said my car was not safe and the man agreed and he then agreed to fixing the window. As I was watching from the back he then stand in the sun.
7 de novembro de 2023
Resposta da National Windscreens - London
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Doesn't show up
Absolutely useless, two appointments so far, two no-shows. Each time the rescheduling is over two weeks. The cracked windscreen is unresolved. No business ethics or reliability as a business. I would avoid unless you are an insurer attempting to delay repairs.
I have lost two days income because of this poorly run business.
Edit: in regards to emailing your team, this has already been done and I have been ignored as you would expect.
9 de novembro de 2023
Opinião espontânea
Resposta da National Windscreens - London
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The technician did a great job
19 de outubro de 2023
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I've used you before And had good experience with you.
I have a good experience with yourself before
16 de outubro de 2023
Resposta da National Windscreens - London
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Good service
13 de setembro de 2023
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I like the explanation given by the the man who did the fixing.
The work it self was done perfectly.
14 de agosto de 2023
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very presentable abc helpful young man.
26 de junho de 2023
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
After I found the cover on my door…
After I found the cover on my door handle missing. A little more care when putting all back together.
27 de abril de 2023
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Dealt with my broken window quickly and…
Dealt with my broken window quickly and efficiently and cleared away broken glass left in car. Staff were friendly.
3 de maio de 2023
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
He arrived on time and did a good…
He arrived on time and did a good repair. Thank you!
8 de maio de 2023
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast and friendly
6 de maio de 2023
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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