Really well organised with reminders and pre payment. Easy to drop off and completed within time. Only problem was the trim down the side of the new windscreen was not replaced properly and popped up... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit G2, Ashburton Point, Wheelforge Way, M17 1EH Manchester, Greater Manchester, GB
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Leia as opiniões dos outros
The guy who mended my windscreen was really good and perfectly estimated how long it would take. That meant I could actually use my day and not wait around.
A empresa respondeu
Lots of reminders and good pre info. Somewhere to work and given a bottle of water a couple of times as suffering with bad cough- pleasant guy thanks on Reception . Said don’t have windscreen wipers i... Ver mais
A empresa respondeu
Fitter phoned ahead and arrived on time with correct glass (after incorrect supply due to data base error wrt build standard had been resolved with Bristol depot manager). Believe fit was bit of cha... Ver mais
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Informações sobre a empresa
Sobre National Windscreens - Manchester
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit G2, Ashburton Point, Wheelforge Way, M17 1EH, Manchester, Greater Manchester, Reino Unido
- 0161-401-0733
4,6
Excelente
813 opiniões
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Resposta da National Windscreens - Manchester
We're sorry your experience was poor. We value your feedback.
Easy and concise way to book on line
Easy and concise way to book on line. We had a home service, although had to wait for over a week for either home or garage service at both Bury and Manchester depots.
David, the mechanic contacted us regarding the time of arrival. He arrived on time, and fixed the windscreen for us.
22 de maio de 2026
Resposta da National Windscreens - Manchester
We're glad to hear our online booking was easy for you. We appreciate your patience with the wait time and are pleased our technician provided excellent, timely service. Thank you for your positive feedback!
Resposta da National Windscreens - Manchester
We are so pleased to hear you enjoyed our service. Thank you for your kind words.
Fast and efficient.
Fast and efficient full windscreen replacement in 2 hours .
Very happy with the work.
26 de maio de 2026
Resposta da National Windscreens - Manchester
We're so pleased your windscreen replacement was fast and efficient. Thank you for your feedback!
Resposta da National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reminder to the appointment
Reminder to the appointment ! Quick service ! I was able to wait whilst it was being done
25 de maio de 2026
Resposta da National Windscreens - Manchester
We are so happy to hear you appreciated the appointment reminder and our quick service! We are glad we could accommodate you.
Resposta da National Windscreens - Manchester
Thank you for your positive feedback!
Good notification of eta
Good notification of eta
Work on repairing the cracked wind screen done in an efficient professional and friendly manner
23 de maio de 2026
Resposta da National Windscreens - Manchester
We appreciate your positive feedback! We are so happy to learn that our service was efficient, professional, and friendly.
Resposta da National Windscreens - Manchester
We appreciate your kind words.
The rear mirror holder broken or not…
The rear mirror holder broken or not fitted properly. Keeps buzzing when driving and it's very annoying
14 de maio de 2026
Resposta da National Windscreens - Manchester
We appreciate you sharing your experience. We are sorry the mirror is buzzing and will look into this issue.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Excellent the guy was very good and…
Excellent the guy was very good and explained xxx
20 de maio de 2026
Resposta da National Windscreens - Manchester
We're so glad our team was very good and explained everything well! Thank you for your feedback.
It took 3 weeks to get an appointment
It took 3 weeks to get an appointment, not great considering the crack started as a small one and ended up across the screen
The depot looked like a garage from the 1980’s, dirty, scuzzy and staff vaping in the office
The only plus side was I was able to wait - (although I will add the waiting room circa 1990 and looked like it could do with de-sanitising let alone a clean)
Appointment slot 4 hours work done in around 2 hours
20 de maio de 2026
Resposta da National Windscreens - Manchester
We appreciate you sharing your experience. We are concerned to hear about the extended wait for an appointment and the conditions you described at our depot. We are actively reviewing these issues to ensure a better experience for our customers.
Resposta da National Windscreens - Manchester
We appreciate you sharing your experience. We are so happy you were pleased with our staff!
Kept in communication so I knew what to…
Kept in communication so I knew what to expect
4 de maio de 2026
Resposta da National Windscreens - Manchester
We're happy to hear we kept you informed. Thank you for your feedback!
Fitter phoned ahead and arrived on time…
Fitter phoned ahead and arrived on time with correct glass (after incorrect supply due to data base error wrt build standard had been resolved with Bristol depot manager).
Believe fit was bit of challenge due to exterior trims. Best fit possible with small scratch to paintwork and minor lifting of trim after engineer left.
Car now secure and window functions for another victim of senseless criminal smash and grab.
6 de maio de 2026
Resposta da National Windscreens - Manchester
We appreciate you sharing your experience. We regret the initial glass supply issue and any challenges during the fitting. We'll review the paintwork scratch and trim lift. We are glad the car is secure again.
Timing delivery
The timing was great and also the personnel was highly professional
7 de maio de 2026
Resposta da National Windscreens - Manchester
We appreciate you letting us know that the timing was great and the personnel was highly professional! We are so happy you were pleased with us.
Resposta da National Windscreens - Manchester
We appreciate you sharing that booking was easy, the process was clear, and the windscreen was replaced quickly!
Easy booking process
Easy booking process, gave me a date and then constant updates till Dave the technician arrived - Bang on time.
6 de maio de 2026
Resposta da National Windscreens - Manchester
We're happy to hear that the booking process was easy and that you were kept informed until the technician's punctual arrival. Thank you for your positive feedback!
Fast great customer service can’t beat…
Fast great customer service can’t beat it
Had car back within 1 1/2 Hours
4 de maio de 2026
Resposta da National Windscreens - Manchester
We're happy to hear that you had a fast and great service experience! Thank you for your positive feedback; we appreciate your time.
Resposta da National Windscreens - Manchester
Thank you for your positive feedback!
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