My camera falling off windscreen as soon as got up the road really annoying didnt put any new stickers on dissapointing . Can see where taken off old windscreen nothing sticky put back .
A empresa respondeu
Localização
Alterar localização41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ Norwich, GB
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Leia as opiniões dos outros
I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... Ver mais
A empresa respondeu
The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... Ver mais
A empresa respondeu
Really easy booking process, was seen ahead of the appointment time and the job was finished in half the quoted time, all done with a smile on the teams faces.
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Norwich
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, Reino Unido
- 01603-905-130
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
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Norwich Branch 100%
From booking in to collection when finished, a quick and efficient service. Very helpful and friendly staff.
8 de julho de 2026
Resposta da National Windscreens - Norwich
We're so pleased you experienced quick and efficient service from booking to collection. Thank you for highlighting our helpful and friendly staff!
The garage kept in communication
The garage kept in communication, the windscreen was replaced and sensors calibrated. Happy with the completed work.
2 de julho de 2026
Resposta da National Windscreens - Norwich
We're so pleased to hear that our garage kept in communication and that you're happy with the completed work on your windscreen replacement and sensor calibration. Thank you for your feedback!
I arrived early but they were ready for…
I arrived early but they were ready for me which was good.
Good job except a couple of scuttle panel clips were broken and not replaced.
It's a Ford Focus I would expect them to have common clips that are going to break in stock.
1 de julho de 2026
Resposta da National Windscreens - Norwich
We appreciate you bringing this to our attention. We are sorry that we missed replacing the broken scuttle panel clips. We are reviewing our parts inventory to ensure we have common clips in stock for future services.
Can’t fault them
Had problem with the windscreen, but it wasn’t their fault had to come back and it was all done very well
23 de junho de 2026
Resposta da National Windscreens - Norwich
We appreciate your feedback and are glad to hear that despite the initial windscreen issue, everything was resolved well on your return visit. Thank you for your patience.
Windscreen replaced in double quick…
Windscreen replaced in double quick time. Nothing but praise for the technician
4 de julho de 2026
Resposta da National Windscreens - Norwich
We're so pleased to hear your windscreen was replaced in double quick time and that you have nothing but praise for our technician. Thank you for your wonderful feedback!
Quick friendly service.
6 de julho de 2026
Resposta da National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Norwich
We're so glad to hear our fitters exceeded your expectations. We truly appreciate your kind words and positive feedback.
Resposta da National Windscreens - Norwich
We're so pleased to hear you experienced friendly, quick, and clean service. Thank you for your kind words; we truly appreciate them.
Very friendly and helpful and great…
Very friendly and helpful and great service thank you!
1 de julho de 2026
Resposta da National Windscreens - Norwich
We're so pleased you found our service friendly, helpful, and great. Thank you for sharing your positive experience with us!
windscreen was replaced within a few…
windscreen was replaced within a few hours. Friendly and helpful staff. Thank you!
25 de junho de 2026
Resposta da National Windscreens - Norwich
We're so pleased your windscreen was replaced quickly and that our staff were friendly and helpful. Thank you for your kind feedback!
Resposta da National Windscreens - Norwich
We're so pleased to hear that everything worked well for you and that you experienced no issues. Thank you for your positive feedback!
A**** great comunication and smooth…
A**** great comunication and smooth transaction, also very good job, Thank you
30 de junho de 2026
Resposta da National Windscreens - Norwich
We're so pleased you experienced great communication, a smooth transaction, and a very good job. Thank you for your kind words!
Job completed with minimum fuss
Job completed at the time expected with minimum fuss.
Great service.
29 de junho de 2026
Resposta da National Windscreens - Norwich
We're so pleased the job was completed on time with minimum fuss. Thank you for highlighting our great service!
All very friendly people at the Norwich…
All very friendly people at the Norwich site
29 de junho de 2026
Resposta da National Windscreens - Norwich
We're so pleased to hear that everyone at our Norwich site was friendly. Thank you for sharing your positive experience with us!
Excellent repair and service
Was kept updated with time of arrival for a home repair job. Technician that attended was knowledgeable, answered all my questions and completed a very good repair of the windscreen.
19 de junho de 2026
Resposta da National Windscreens - Norwich
We're so pleased you were kept updated on our arrival time. It's wonderful to hear our technician was knowledgeable, answered your questions, and completed a very good repair. Thank you for your positive feedback!
Fitter turned up on time
Fitter turned up on time , was kept informed how long he would be. Fitter was professional and polite . Very happy with service .
22 de junho de 2026
Resposta da National Windscreens - Norwich
We're so pleased to hear our fitter arrived on time and kept you informed. It's wonderful that you found them professional and polite. Thank you for your very happy feedback!
Very efficient and staff were great
Very efficient and staff were great. The seating area with WiFi and coffee was very handy to work in while waiting.
26 de junho de 2026
Resposta da National Windscreens - Norwich
We're so pleased you found our service efficient and our staff great. It's wonderful to hear our seating area with WiFi and coffee was handy for you. Thank you for your kind feedback!
Kept me and my daughter up to date on…
Kept me and my daughter up to date on arrival time. A very friendly professional chap did a great job fixing my chip whereas I’d been quoted by another company for a replacement screen as they said the chip couldn’t be patched. So all in all great service.
18 de junho de 2026
Resposta da National Windscreens - Norwich
We're so pleased to hear about your positive experience with us. We're glad our team member kept you informed and provided excellent service, especially in fixing a chip another company deemed unrepairable. Thank you for sharing your feedback!
Good Experience
My experience was good with National windscreens although they wanted to sort my screen outside of the times agreed, this was swiftly resolved and fixed to my satisfaction
22 de junho de 2026
Resposta da National Windscreens - Norwich
We're glad to hear your experience was good and issues with scheduling were swiftly resolved to your satisfaction. Thank you for your feedback!
Excellent
The Staff/Technicians!
I work in the Service Industry and they were absolutely Brilliant!
Kept me up to date and very tentative.
Please pass this on to the Team as they definitely deserve recognition for the service they provided to me.
20 de junho de 2026
Resposta da National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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