Replacement windscreen. Professionally done and great Comms. Used the branch in Nottingham through insurance. Has to be said, Aiden is a credit to the company who could not have been more courteous a... Ver mais
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Localização
Alterar localizaçãoUnit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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Leia as opiniões dos outros
National Windscreens in Nottingham replaced my windscreen and I had my car back in 4 hours with all driver’s aid systems calibrated and working. Excellent service. Staff were helpful and friendly.
A empresa respondeu
Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... Ver mais
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Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... Ver mais
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Informações sobre a empresa
Sobre National Windscreens - Nottingham
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, Reino Unido
- 0115-882-0454
4,5
Excelente
744 opiniões
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Awful
Awful, got all glass in the lock so doesn’t shut and refused to fix it when the engineer caused it. After ringing them for two weeks finally got a no. Shocking customer service. Use Autoglass folks x
13 de abril de 2026
Resposta da National Windscreens - Nottingham
We regret that you experienced this issue and that we did not meet your expectations on fixing issues caused by the original damage outside of our control.
Very accommodating
Very accommodating
I got wrong date sorted them to come to me the following week at work, which was out there area but they still came, went back following week to have recalabration
Couod of wished for a better bunch of lads
27 de fevereiro de 2026
Resposta da National Windscreens - Nottingham
We appreciate you sharing your experience. We are glad we could accommodate your scheduling needs and provide service at your workplace, even outside our usual area. It's great to know you were pleased with our team!
Resposta da National Windscreens - Nottingham
Thank you for your positive feedback!
Kept n formed prior to appointment……
Kept n formed prior to appointment… polite and efficient staff.. completed on time
8 de abril de 2026
Resposta da National Windscreens - Nottingham
We're happy to hear that our staff was polite and efficient and that we completed your appointment on time. Thank you for your positive feedback!
Did the job
Did the job. Annoying they dont open Saturdays. Meant I had to wait 3 weeks till I had a weekday off to get my windscreen repaired and I couldnt go elsewhere as theyre the ones my insurance uses.
4 de abril de 2026
Resposta da National Windscreens - Nottingham
We appreciate your feedback. We're sorry our Saturday hours weren't convenient and that you had to wait. We'll review this to see how we can improve our service.
Very professional windscreen fitter
Very professional windscreen fitter, credit due .
1 de abril de 2026
Resposta da National Windscreens - Nottingham
We appreciate you sharing your experience with us. We're so happy to learn you were pleased with the professional windscreen fitter.
The guys were pleasant enough but…
The guys were pleasant enough but communication could be better. Asked to drop mg car off so early between half 8-9 which I did was told it’s a 4 hour appointment again which is fine. But got told will be called between 12-2. Didn’t get a phone call. Got a text bang on 2pm. I rang at 1pm to be told it was still being worked on. Just communication would like to be improved
2 de abril de 2026
Resposta da National Windscreens - Nottingham
We appreciate your feedback and apologize that the communication regarding your car service wasn't ideal. We aim to keep everyone informed and regret falling short of expectations. We'll review our communication process to improve. Thanks for your patience.
Fantastic service
Fantastic service from start to finish from your staff , everything explained and staff polite, professional and helpful
1 de abril de 2026
Resposta da National Windscreens - Nottingham
We appreciate your positive feedback! We're so happy to learn that you experienced fantastic service from our staff, who were polite, professional, and helpful, and that everything was explained well.
Great customer service
Great customer service, done quickly. Would highly recommend
24 de março de 2026
Resposta da National Windscreens - Nottingham
We appreciate your positive feedback! We are so happy to learn that you experienced great customer service and a quick resolution.
No Problems
Good communication with the company. Insurance sorted easily. A clean and organised job.
28 de março de 2026
Resposta da National Windscreens - Nottingham
We appreciate your positive feedback! We are so happy to learn that communication was good, insurance was sorted easily, and the job was clean and organised.
No hassle repair
No hassle repair, was expecting me at the agreed booking time/date. Great clean job, everything works well.
27 de março de 2026
Resposta da National Windscreens - Nottingham
We appreciate your positive feedback! We're so happy to learn that the repair was hassle-free, completed as scheduled, and everything is working well with a great clean job.
Resposta da National Windscreens - Nottingham
We're happy we could fix the chip and provide a good job! Thank you for your positive feedback; we appreciate it.
Friendly Service. Despite the booking office telling me…
Despite the booking office telling me that my appointment was 30 minutes before it actually was, the repairer was friendly and able to fit the new windscreen fairly quickly
22 de março de 2026
Resposta da National Windscreens - Nottingham
We're happy to hear the repairer was friendly and efficient in fitting the new windscreen. We appreciate your feedback and will review the booking process to avoid similar issues in the future.
a job well done
was very easy to arrange, the fitter contacted us and gave us good notice. the fitter did an excellent job
21 de março de 2026
Resposta da National Windscreens - Nottingham
We appreciate your positive feedback! We are so happy to learn that it was very easy to arrange, and that the fitter contacted you, gave good notice, and did an excellent job.
Excellent service and total…
Excellent service and total professionals. Thank you
20 de março de 2026
Resposta da National Windscreens - Nottingham
We appreciate you sharing that we provided excellent service and were total professionals! We are so happy you were pleased with us.
Master who came to my house to replace…
Master who came to my house to replace car window been lovely
21 de março de 2026
Resposta da National Windscreens - Nottingham
We're happy to hear that the technician who replaced your car window provided lovely service. Thank you for your positive feedback and time!
Very quick and efficient service
Very quick and efficient service, window screen replacement within 1 hour. Extremely happy.
15 de março de 2026
Resposta da National Windscreens - Nottingham
We appreciate your positive feedback! We're so happy to learn that our service was quick and efficient, and that the window screen replacement was completed promptly.
Windscreen fitted on my drive with…
Windscreen fitted on my drive with nobody home.. great
13 de março de 2026
Resposta da National Windscreens - Nottingham
We're happy to hear that the windscreen fitting at your home went smoothly while you were away. Thank you for your positive feedback.
The men came earlier the I thought
The men came earlier the I thought. They were so nice and did the job so quick. Would definitely recommend! Thank you again
14 de março de 2026
Resposta da National Windscreens - Nottingham
We're happy the team arrived early and completed the job quickly! It's great to hear they were nice. We appreciate your recommendation and thank you!
Resposta da National Windscreens - Nottingham
We're glad you found our service quick and efficient, and that our staff were friendly. Thank you for your positive feedback!
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