National Windscreen were absolutely brilliant. The staff were super friendly, professional, and helpful throughout the entire process. They arrived right on time, completed the job quickly, and the qu... Ver mais
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Localização
Alterar localizaçãoUnit 2, 20 George Place, Plymouth, PL1 3NY Plymouth, Devon, GB
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Leia as opiniões dos outros
Couldn’t ask for a better service. Had received emails saying when the service was going to be done. Had received a phone call saying they was on the way. The gentleman was really nice. Recommend this... Ver mais
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Workmanship fine - use their initiative and didn't replace the wiper blades even though booked and paid for, as they were too new and nothing was wrong with them. Please Note - I had to wait in the... Ver mais
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Kyle communicated well before appointment. Was really helpful. Directed me to a lovely local cafe to stay and work whilst windscreen was being fitted. I would definitely put my trust in this comp... Ver mais
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Informações sobre a empresa
Sobre National Windscreens - Plymouth
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 2, 20 George Place, Plymouth, PL1 3NY, Plymouth, Devon, Reino Unido
- 01752-477-091
4,6
Excelente
350 opiniões
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Resposta da National Windscreens - Plymouth
Thank you for your kind review! We're delighted to hear you found our staff friendly and that we were able to meet your needs. We appreciate your feedback.
Resposta da National Windscreens - Plymouth
We appreciate your kind words and are glad to hear that you found our service easy to use and efficient.
Turned up the guys where very polite…
Turned up the guys where very polite and ready to rock when I dropped car off at 08:30, got the calls couple hours later ready to collect. Complete windscreen change over, no glass or anything inside.
Great job and would definitely go there again!
28 de abril de 2025
Resposta da National Windscreens - Plymouth
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team was polite and efficient, ensuring a smooth and hassle-free windscreen replacement. We strive to provide excellent service and are glad you were satisfied with the results.
I found the complete process from start…
I found the complete process from start to completion, allowing for the age of my vehicle. Completed without problems.
1 de maio de 2025
Resposta da National Windscreens - Plymouth
We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process smooth and efficient, especially considering the age of your vehicle. We strive to provide excellent service to all our customers.
Wrong windscreen and incompatible wipers
Windscreen had to be replaced. The guy was nice and friendly but had turned up with the wrong windscreen for my car. Went and got the right one and fitted it no problem. Also paid to have new windscreen wipers and the ones that were brought weren't compatible with my car.
25 de abril de 2025
Resposta da National Windscreens - Plymouth
We understand your frustration with the inconvenience of having to wait for the correct windscreen. We appreciate your feedback and will use it to improve our processes. We strive to provide a seamless experience for our customers and are sorry that this wasn't the case for you.
Cracking service and great coffee!
12 de abril de 2025
Resposta da National Windscreens - Plymouth
We're thrilled to hear you enjoyed our service and coffee! It means a lot to us that you had a positive experience.
Resposta da National Windscreens - Plymouth
Thank you for your positive feedback! We appreciate you taking the time to share your experience. We're glad to hear you found our service helpful and that we kept you informed throughout the process. We strive to provide excellent customer experiences, and your review confirms we are meeting that goal.
Friendly staff
Friendly staff, fast turn around. Just a little mess left on the dash from the job but that’s a minor remark on what was an otherwise perfect job.
8 de abril de 2025
Resposta da National Windscreens - Plymouth
Thank you for your kind words and feedback. We appreciate you highlighting the friendly staff and quick turnaround time. We're sorry to hear about the mess on the dash. We'll be sure to address this with our team to ensure a cleaner experience for future customers.
Resposta da National Windscreens - Plymouth
We appreciate your kind words. We strive to provide excellent customer service and are glad you found our team helpful and polite.
Always great service from Steve & his…
Always great service from Steve & his team.
21 de março de 2025
Resposta da National Windscreens - Plymouth
Thank you for your kind words! We're delighted to hear you had a positive experience with our team. We appreciate your feedback and are glad you're satisfied with our service.
Professional
Professional, quick, and very satisfying service. My new windscreen was replaced, and the calibration was done perfectly.
15 de março de 2025
Resposta da National Windscreens - Plymouth
Thank you for your positive feedback! We are thrilled to hear that you were satisfied with the professional and quick service you received. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Great installation,perfect alignment
Great installation,perfect alignment! Professional staff (Plymouth branch)
8 de março de 2025
Resposta da National Windscreens - Plymouth
Thank you for your kind words! We're thrilled to hear you were happy with the installation and the professionalism of our team. We strive to provide excellent service and we're glad we met your expectations.
The guys in the shop were nice enough…
The guys in the shop were nice enough but the top seal is not very even and the soundproofing was not put back properly underneath the bonnet and the spray connection for the windscreen wash was not reconnected. My concern is if they are not paying attention to these details what poor workmanship can I not see.
8 de março de 2025
Resposta da National Windscreens - Plymouth
We understand your frustration with the service you received. It's important to us that our customers are satisfied with the work done on their vehicles. We appreciate you bringing these issues to our attention and will use your feedback to improve our quality control processes.
Excellent service in the branch
Excellent service in the branch, they were also able to keep the car securely overnight. Nice and helpful people. The only downside is that for anyone who doesn't live in Plymouth (my 'local' branch), Exeter or Torquay, it's a hell of a trek to get to the branches and then it's a 4 hour job, so you need 2 cars, and 2 trips in and out of Plymouth, which is awful at the moment.
7 de março de 2025
Resposta da National Windscreens - Plymouth
We appreciate your kind words about the service you received at our branch. It's wonderful to hear that our team was helpful and able to accommodate your needs. We understand your frustration regarding the distance to our branches for those outside of Plymouth, Exeter, and Torquay. We are always looking for ways to improve our accessibility and will take your feedback into consideration as we plan for the future.
Resposta da National Windscreens - Plymouth
Thank you for your kind words! We're thrilled to hear that you were pleased with our service. We appreciate you taking the time to share your experience.
The original replacement was incorrect…
The original replacement was incorrect but the speed of the supply of a courtesy car was prompt and the second screen was fitted successfully once it arrived and all done with no extra expense to me
18 de fevereiro de 2025
Resposta da National Windscreens - Plymouth
We appreciate your feedback and understand the inconvenience of receiving an incorrect replacement initially. We're glad to hear that the courtesy car was provided promptly and the second screen was fitted successfully without any additional costs.
Very helpful and polite
19 de fevereiro de 2025
Resposta da National Windscreens - Plymouth
We appreciate your kind words. It's wonderful to hear that you had a positive experience.
The service was satisfactory as expected
7 de fevereiro de 2025
Resposta da National Windscreens - Plymouth
Thank you for your feedback. We're glad you found our service satisfactory. We strive to provide a positive experience for all our customers, and your feedback is appreciated.
Successful replacement of windscreen
Replaced heated windscreen with camera behind and tested. Worked to time given for return.
Lost one star as given one checkin time as requested but another later which after enquiry was the one I had to use.
29 de janeiro de 2025
Resposta da National Windscreens - Plymouth
We appreciate you taking the time to share your feedback. We understand that the inconsistent check-in times caused some inconvenience. We strive to provide clear and accurate information to our customers, and we will review our processes to ensure this doesn't happen again. Thank you for your understanding.
great service 👍
30 de janeiro de 2025
Resposta da National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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