National Windscreens - Portsmouth Opiniões 

872
•
TrustScore: 5 em 5

4,8

Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Staff were really friendly. Quick and efficient, my screen was replaced and collaborated within less than 2 hours of drop off. Would use again 100%

A empresa respondeu

Classificada 5 em 5 estrelas

The reception was good. Very friendly staff. Although first time didn't work well, they fixed my car's windscreen beautifully.

A empresa respondeu


Informações sobre a empresa

  1. Mecânica automóvel
  2. também em
  3. Loja de vidros automáticos
  4. Oficina de reparação automóvel

Sobre National Windscreens - Portsmouth

Escrito pela empresa

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Informações de contacto

  • Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, Reino Unido

  • 023-8181-0692

4,8

Excelente

TrustScore: 5 em 5

872 opiniões

5 estrelas
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1 estrela

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4,8

Todas as opiniões

(872)

21 833 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Volvo XC40 heated screen so ADAS…

Volvo XC40 heated screen so ADAS complications meant I had to drop the vehicle off, get picked up and taken back when the car was ready. So 3 x 22 mile round trips overall.

However the job was done well and quite quickly with no damage to paintwork or trim. The inside of the new screen was left a bit smeary but that’s the only criticism.

1 de junho de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We appreciate your feedback and are glad the job was done well and quickly. We understand the inconvenience of the multiple trips and apologize for the smeary screen. We will address this with our team.

Classificada 4 em 5 estrelas

Quick and easy

22 de maio de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

Hi,

Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.

Kind regards, National Windscreens

Classificada 5 em 5 estrelas

Needed side window replaced at short…

Needed side window replaced at short notice. Customer support found my nearest appointment on a Bank Holiday and Liam did a great job - and quickly too.

25 de maio de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We're so glad we could assist with your window replacement quickly, even on a Bank Holiday! We appreciate your positive feedback.

Classificada 5 em 5 estrelas

So professional

Needed a Skoda Yeti rear screen after careless breakage!
Fitted by Ryan in 1hour having booked in via Insurance
Swift professional and great service

23 de maio de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We're so glad to hear we could assist with your rear screen replacement swiftly and professionally. Thank you for your kind words!

Classificada 5 em 5 estrelas

Excellent service

Excellent service, polite engineer, fast and efficient fitting.

24 de maio de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We're so pleased you received excellent service and efficient fitting. Thank you for your feedback!

Classificada 5 em 5 estrelas

Had a problem with a replacement…

Had a problem with a replacement windscreen , sorted it no hassle. Thanks

18 de maio de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We are so glad we could resolve your windscreen issue without hassle. Thank you for your kind feedback!

Classificada 5 em 5 estrelas

Great personal interaction

Great personal interaction, explaining issues with new and original installation.

20 de maio de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We're so glad we could clearly explain everything for you. Thank you for your kind words!

Classificada 1 em 5 estrelas

Rang up multiple times before my…

Rang up multiple times before my appointment to confirm the total will be £135 and they agreed, on the day i was charged £175 so I called up to be refunded the difference and a week later still nothings happened. Now I try calling and can’t get through

14 de maio de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We appreciate you bringing this to our attention. We are concerned to hear about the discrepancy in pricing and the difficulty you've experienced reaching us. We are looking into this matter to understand what happened.

Classificada 5 em 5 estrelas

Very good service

15 de maio de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

Hi,

Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.

Kind regards, National Windscreens

Classificada 5 em 5 estrelas

We received a really thorough service…

We received a really thorough service with the replacement of the windscreen on my i3. Thank you to the team for going over and above to ensure the car was as good as new.

2 de maio de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We appreciate your positive feedback. We're so happy to hear that you received thorough service and that our team ensured your car was as good as new.

Classificada 5 em 5 estrelas

Quick and painless. So professional!

From start to finish the process was well explained, quick, and painless.

It was ironic that the chip in the windscreen happened on the way to a cruise holiday. Which then led us to the next problem, no access to the car during the cruise but this wasn't an issue and Darren came out to our house 3 days after getting back. We were told of the costs and possibility of it not working (due to the location of the chip) over the phone but Darren worked his magic and to be honest I can't see it from the driving seat at a all.

Ours was done with insurance so £25 was a small price to pay.

I'm really happy with the speed, price, and service I received and would recommend National Windscreens to anyone with a similar issue.

7 de maio de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We are so pleased to hear that the process was well-explained, quick, and painless for you. It's wonderful to know that our technician was able to resolve the chip in your windscreen effectively, especially given the challenging timing with your holiday. We truly appreciate your kind words regarding our speed, price, and service, and your recommendation means a lot to us.

Classificada 5 em 5 estrelas

Appreciated Service and Perseverance

I have just used the services of National Windscreens to replace a rear window of my Honda Civic that was shattered by a flying bolt ejected from a maintenance companies sit down mower ! To the credit of the experienced fitter ( Darren from the Portsmouth Branch ) noticed that the glass supplied had a "warped buckle" preventing the glass from fixing safely and rejected the fit. Same issue happened on the second attempt but third time lucky and changed supplier perfect replacement. Appreciated their professionalism as a company and team to keep me well informed and to persevere to get things right !

2 de abril de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We are so glad to hear about your positive experience with us. We appreciate you highlighting the professionalism and perseverance of our team in ensuring your repair was completed perfectly. Thank you for your kind words.

Classificada 5 em 5 estrelas

The lady on the phone explained things…

The lady on the phone explained things carefully and enabled me to sort out my windscreen effortlessly.
Matt, at the Portsmouth branch fitted the new screen. He was very friendly and helpful and did a really good job. He even recommended a coffee shop which was also friendly and gave excellent service and coffee.

28 de abril de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We appreciate you sharing your feedback. We're happy to hear that our phone service was helpful and that the new screen fitting at the branch went well. It's great to know you were pleased with the service you received. Thank you.

Classificada 3 em 5 estrelas

Replacement Windscreen

Greeted by very peronable individual who told me he was going to be fitting my new windscreen. Explained how the process would work-all good
However on returning to collect my vehicle was advised that although the new windscreen had been fitted the job could not be marked as complete as it had not been possible to reset all the codes on the on board information system and that I would have to bring my vehicle back in to hopefully have the codes reset. Individuals who dealt with me were very pleasant and apologetic but fact remains it’s highly inconvenient for me to have to bring my vehicle back in.

5 de maio de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We appreciate your feedback and are sorry the recalibration wasn't completed during your appointment. We know it's inconvenient to return, and we'll do our best to resolve this quickly. Thanks for your patience.

Classificada 5 em 5 estrelas

punctuality

punctuality, reliability, professional service, smile to the customer

5 de maio de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We appreciate you sharing that you found our service punctual, reliable, and professional, with a smile to the customer!

Classificada 5 em 5 estrelas

Staff were helpful

Staff were helpful. It took longer than they anticipated to do the windscreen change but they kept me updated on this.

30 de abril de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We're glad to hear that our staff were helpful and kept you informed about the windscreen change. We appreciate you bringing this to our attention and for your positive feedback.

Classificada 5 em 5 estrelas

A great service from these guys

A great service from these guys
Highly recommended

30 de abril de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We appreciate you sharing that we provided a great service! We are so happy you recommend us.

Classificada 5 em 5 estrelas

Quick easy booking and friendly staff

Quick easy booking and friendly staff. Work completed quickly and efficiently.

29 de abril de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We appreciate you sharing that the booking was quick and easy, and that our staff were friendly. We're also glad the work was completed quickly and efficiently!

Classificada 5 em 5 estrelas

Great communication, lovely service.

Following my booking I received a call to let me know that the correct windscreen for my vehicle would need to be ordered so may delay the installation. This was far better than my experience with another company who just repeatedly ordered the wrong windscreen. Installation went without a hitch, staff were friendly and helpful.

28 de abril de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We appreciate you sharing your experience. We're happy to hear that you were informed about the need to order the correct windscreen, and that the installation went smoothly with our friendly staff. Thank you for your positive feedback.

Classificada 5 em 5 estrelas

Great service and communication

Great service and communication

22 de abril de 2026
logótipo da National Windscreens - Portsmouth

Resposta da National Windscreens - Portsmouth

We appreciate you sharing that you received great service and communication! We are so happy you were pleased with our work.

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