Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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Leia as opiniões dos outros
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... Ver mais
A empresa respondeu
Staff were really friendly. Quick and efficient, my screen was replaced and collaborated within less than 2 hours of drop off. Would use again 100%
A empresa respondeu
The reception was good. Very friendly staff. Although first time didn't work well, they fixed my car's windscreen beautifully.
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Portsmouth
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, Reino Unido
- 023-8181-0692
4,8
Excelente
872 opiniões
Pede aos clientes que escrevam opiniões
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Brilliant service
Windscreen engineer arrived on time, and was very professional and removed bits off of my screen for me due to not being very well that day.
23 de abril de 2026
Resposta da National Windscreens - Portsmouth
We appreciate your positive feedback! We're happy to learn that the engineer arrived on time, was professional, and assisted you with your screen while you were unwell.
Great engineer
20 de abril de 2026
Resposta da National Windscreens - Portsmouth
Thank you for your positive feedback!
Resposta da National Windscreens - Portsmouth
We appreciate you sharing that our technician was helpful and efficient! We are so happy you were pleased with us.
Excellent service
Excellent service.
The gentleman was extremely knowledgeable, super efficient & did an amazing job.
22 de abril de 2026
Resposta da National Windscreens - Portsmouth
We appreciate your positive feedback! We are so happy to learn that the technician was knowledgeable and efficient, and provided an amazing service.
Good communication
Good communication, friendly service. Was completed on schedule. Would recommend.
22 de abril de 2026
Resposta da National Windscreens - Portsmouth
We appreciate your feedback! We are so glad to learn that our communication was good, the service friendly, and that it was completed on schedule.
Resposta da National Windscreens - Portsmouth
We appreciate you sharing that our service was excellent in every department! We are so happy you were pleased with us.
Good work
Good work, clean and perfect work. Staff are very good and very professional
21 de abril de 2026
Resposta da National Windscreens - Portsmouth
We appreciate your positive feedback! We are so happy to learn that you were pleased with our staff and their clean, perfect, and professional work.
Very efficient service
Fitter kept me advised of arrival time
Was very pleasant when arrived and completed work quickly and effectively.
18 de abril de 2026
Resposta da National Windscreens - Portsmouth
We appreciate your positive feedback! We're so happy to learn that you were informed of the arrival time and that the work was completed quickly and effectively.
3 days turned in to 3 weeks
Promised a 2-3 day fit time for a side window on my car, eventually fitted nearly 3 weeks later leaving the car unsecure. Poor communication all the way through, I had to chase several times for updates only to be told there was none. Poor service, unfortunately I had no choice as they were the company given to me by my insurance company.
14 de abril de 2026
Resposta da National Windscreens - Portsmouth
We regret to hear about the delayed fitting of your car window and the lack of communication. We appreciate you bringing this to our attention. We'll review what happened to prevent similar issues in the future. Thank you for your feedback.
Excellent job done
14 de abril de 2026
Resposta da National Windscreens - Portsmouth
Thank you for your positive feedback!
Resposta da National Windscreens - Portsmouth
We appreciate you sharing that our service was great, polite, and professional! We are so happy you were pleased with us.
Very helpful at the centre
Very helpful at the centre, work was completed in a timely manner.
3 de abril de 2026
Resposta da National Windscreens - Portsmouth
We appreciate you sharing that the centre was very helpful and the work was completed in a timely manner! We are so pleased.
Quick and efficient
Quick and efficient
Informed me of progress
Gave me replacement stickers
Clear instructions re aftercare
3 de abril de 2026
Resposta da National Windscreens - Portsmouth
We're happy to hear that you found our service quick and efficient. We appreciate your positive feedback regarding our communication, replacement stickers, and aftercare instructions.
The technician Matt was top notch
The technician Matt was top notch, treated my car well and did a wonderful job on my new screen, handled well from start to finish, the guy in reception however was very rude and completely ignored me until another chap finally came over and helped me. Otherwise, I was 100 percent happy
8 de abril de 2026
Resposta da National Windscreens - Portsmouth
We appreciate your feedback and are happy to hear that the technician provided excellent service. We will address your concerns about the reception experience to ensure a better visit for everyone.
Resposta da National Windscreens - Portsmouth
We appreciate you sharing that our service was excellent and efficient! We are so happy you were pleased with the staff.
Great customer service. Real professionals.
I am very satisfied with the level of service, even though I arrived more than an hour late due to a fault with my car. The team gave me all the attention I needed, welcomed me with a smile, and took the car into the workshop straight away. I had been informed in advance that the windscreen replacement might take up to four hours, but they completed the job within two and a half hours. Their attitude was extremely professional. I hope they continue in the same way. Thank you very much to all of them.
6 de abril de 2026
Resposta da National Windscreens - Portsmouth
We're happy to hear that you were satisfied with our service, even with the delay. We appreciate your positive feedback regarding our team's professionalism and efficiency in completing the windscreen replacement. Thank you!
Resposta da National Windscreens - Portsmouth
We appreciate you sharing that we were helpful and kept you informed. We are so happy you had a positive experience with our service.
Efficient and pleasant staff.
3 de abril de 2026
Resposta da National Windscreens - Portsmouth
We appreciate you sharing that our staff was efficient and pleasant! We are so happy you were pleased with our team.
Our experience with National…
Our experience with National windscreens of Portsmouth was wonderful. We were greeted with coffee and got nothing but professionalism and kindness. They educated us on what they were doing and how long it would take. We ended up sitting by the beach to wait. Once done they called us and we walked back from the beach to collect. All in all a wonderful experience! Thank you, Dane, for running a great shop!
29 de março de 2026
Resposta da National Windscreens - Portsmouth
We're happy to hear you had such a wonderful experience with our Portsmouth team! We appreciate you mentioning the professionalism, kindness, and clear communication. It's great you enjoyed the location while you waited. Thank you for your positive feedback!
Really good service especially being a…
Really good service especially being a woman on her own .
28 de março de 2026
Resposta da National Windscreens - Portsmouth
We're glad you felt supported and valued as a customer. Thank you for sharing your positive experience with our service.
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