Communication was very good all the way through and they checked with me a couple of times to make sure I got exactly the right windscreen. On the day of my booking it was raining heavily and I don't... Ver mais
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Localização
Alterar localizaçãoUnit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ Reading, Berkshire, GB
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Leia as opiniões dos outros
5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen fo... Ver mais
A empresa respondeu
I rang the Reading branch yesterday (29/05/26) as I was having an issue with my rearview mirror becoming unattached from my windscreen. They advised to come in and they would take a look. I made my wa... Ver mais
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Very impressed with the service! Fast and efficient and nice to have a comfortable room to sit if you need to wait. A coffee place nearby too which is really handy.
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Reading
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ, Reading, Berkshire, Reino Unido
- 0118-336-0067
4,7
Excelente
658 opiniões
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Resposta da National Windscreens - Reading
We are so pleased to hear that you experienced good and efficient service. We truly appreciate your positive feedback and kind words!
Resposta da National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Reading
We are so pleased to hear that you were well pleased with the brilliant service you received. We truly appreciate your kind words and positive feedback!
Had to wait over 2 weeks to have…
Had to wait over 2 weeks to have windscreen replaced, but did a good job I was pleased with.
17 de agosto de 2026
Resposta da National Windscreens - Reading
We're glad to hear you were pleased with the quality of the windscreen replacement. We understand that waiting two weeks for the service was inconvenient, and we appreciate your patience.
When the work was finished the manager…
When the work was finished the manager explained that I would need to avoid cleaning the car for 72 hours to give the sealant time to set which was fine . However on driving home I discovered that the inside of the screen was very dirty with numerous streaks. I had to clean the whole interior of the screen with a wash leather as they would not wipe away with a cloth. Quite disappointing.
13 de agosto de 2026
Resposta da National Windscreens - Reading
We appreciate your feedback and are truly sorry to hear about the streaks and dirt on the inside of your screen after the work was completed. We understand your disappointment and the inconvenience of having to clean it yourself. We will review our procedures to ensure this does not happen again.
Great professional service
Great professional service, called to update on estimated arrival time. Quick and clean workers. Would highly recommend.
9 de agosto de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear you received great professional service and that we kept you updated on our arrival time. It's wonderful to know our workers were quick and clean, and we truly appreciate your recommendation!
Great service
Great service, dropped car off, staff very polite and did a great job can't fault smooth from start to finish
13 de agosto de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear that you experienced great service and that our staff were polite. It's wonderful to know that everything was smooth from start to finish!
Fitter did a great job
Fitter did a great job, car was left in very clean condition
8 de agosto de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear that our fitter did a great job and left your car in very clean condition. Thank you for your wonderful feedback!
5 stars service from beginning to end
5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen for my dash cam. The great service and thoughtfulness aren’t gone unnoticed. Very happy with the service!
7 de agosto de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear you had a 5-star experience from beginning to end! It's wonderful that our booking system was user-friendly, and our staff were friendly and helpful. We're especially glad the thoughtful gesture with your dash cam sticker was appreciated.
Resposta da National Windscreens - Reading
We're so pleased to hear that you experienced great service and found our team to be friendly. We truly appreciate your kind words and positive feedback.
Great service & friendly staff
30 de julho de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear that you experienced great service and found our team to be friendly. We truly appreciate your kind words and positive feedback.
polite
polite, friendly and efficient in the service provided.
a pleasure to do business with the Team in reading.
21 de julho de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear you found our service polite, friendly, and efficient. It's wonderful to know it was a pleasure to do business with our team. Thank you for your kind words!
I was immediately greeted warmly
I was immediately greeted warmly, which made me feel at ease. Very helpful and welcoming.
1 de agosto de 2026
Resposta da National Windscreens - Reading
We're so pleased you felt at ease and found our team helpful and welcoming right from the start. Thank you for your wonderful feedback!
Windscreen replaced
Technician arrived on time. Nice guy who explained everything and did the work well.
30 de julho de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear that our technician arrived on time, was a nice guy who explained everything, and completed the work well. Thank you for your kind feedback!
Very good service.
Very good service.
A little scratch on the windscreen so but no problem.
Thank you
mr proyart
21 de julho de 2026
Resposta da National Windscreens - Reading
We're glad to hear you received very good service. We also appreciate you bringing the small scratch on the windscreen to our attention, and we're happy it wasn't a problem for you.
A mixed bag!
Replacement of windscreen - excellent.
Communication prior to replacement -poor.
Phone not answered, no idea of timescale.
25 de julho de 2026
Resposta da National Windscreens - Reading
We appreciate your feedback. We're glad the windscreen replacement was excellent. We apologize for the communication issues and will improve our response times.
Very quick and good customer services
Quick response and time accuracy, very good customer service.
3 de julho de 2026
Resposta da National Windscreens - Reading
We're so pleased you experienced a quick response, time accuracy, and very good customer service. Thank you for your wonderful feedback!
Highly satisfactory windscreen replacement service
The windscreen was fitted satisfactorily in a timely manner and I was contacted when it was ready for collection.
17 de julho de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear your windscreen was fitted satisfactorily and in a timely manner, and that you were contacted when it was ready for collection. Thank you for your wonderful feedback!
Replacing the screen on the day all…
Replacing the screen on the day all done with no fuss and job looks great. Only complaint is that it took best part of 2 weeks to fix a crack that made driving my car dangerous because of the position and flashes of light from the crack. People at national windscreens helpful and friendly.
16 de julho de 2026
Resposta da National Windscreens - Reading
We're glad to hear the screen replacement was done with no fuss and looks great, and that our team was helpful and friendly. We understand your frustration regarding the two-week wait for the repair, especially with the driving hazard it presented. We appreciate your feedback.
Amazing staff very professional
Service, the staff are very friendly and helpful, accommodating. We’ll definitely recommend and use it again. Thank you for doing a great job replacing my front glass.
15 de julho de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear you found our staff friendly, helpful, and accommodating! It's wonderful that we did a great job replacing your front glass, and we truly appreciate your recommendation.
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