Communication was very good all the way through and they checked with me a couple of times to make sure I got exactly the right windscreen. On the day of my booking it was raining heavily and I don't... Ver mais
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Localização
Alterar localizaçãoUnit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ Reading, Berkshire, GB
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Leia as opiniões dos outros
5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen fo... Ver mais
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I rang the Reading branch yesterday (29/05/26) as I was having an issue with my rearview mirror becoming unattached from my windscreen. They advised to come in and they would take a look. I made my wa... Ver mais
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Very impressed with the service! Fast and efficient and nice to have a comfortable room to sit if you need to wait. A coffee place nearby too which is really handy.
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Reading
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ, Reading, Berkshire, Reino Unido
- 0118-336-0067
4,7
Excelente
658 opiniões
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Job done, quickly and by friendly people
Job done, good waiting room in Reading branch, fast wifi, so I could work in basic but comfortable surroundings. Good team on site, helpful and friendly. Would be 5 stars but, the booking lead time was long + 3weeks to get an appointment, the payment process did not work and I had to chase them to may the payment. They changed the time of my fitting from 9am to 12:00 noon and whilst they told me prior I had to rearrange my day. I booked for them to change the wiper blades but they did not order the stock so they could not change the blades (a refund was quick, a couple of days after my appointment)
13 de julho de 2026
Resposta da National Windscreens - Reading
Thank you for your feedback. We're pleased to hear you found our waiting room comfortable and our team helpful. We sincerely apologize for the extended booking lead time, the payment processing issues, the change in appointment time, and especially for the oversight with the wiper blades. We appreciate you bringing these points to our attention as we continuously strive to improve our service.
Great service
Great service! Came out when they said they would. You can't even tell anything had happened to the car. Looks great! Thank you
16 de julho de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear you received great service and that we came out when we said we would. It's wonderful that you can't even tell anything happened to your car!
Resposta da National Windscreens - Reading
We're so pleased to hear that you found our booking process easy and our service reliable and professional. Thank you for your wonderful feedback!
15 july Great guy, did the job perfectly!
Great guy, arrived on time. Phoned in advance. Did a great job!
16 de julho de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear that our team arrived on time, called in advance, and did a great job. Thank you for your wonderful feedback!
Great job done on awkward repair.
15 de julho de 2026
Resposta da National Windscreens - Reading
We are so pleased to hear that we were able to complete a great job on what sounds like a challenging repair. We truly appreciate your positive feedback!
Great!
Welcoming, and quick service!
I dropped the car off, went and met a friend at the shops a very short walk away.
Within 2.5 hours or less I had a text to say it was ready to collect
Great service
3 de julho de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear you had such a positive experience with our quick and efficient service. It's wonderful to know that you found our location convenient and that we could get your vehicle ready so promptly.
The service was excellent
The service was excellent, and the repair was completed faster than anticipated. The only drawback is that car washing is not offered as part of the service.
20 de abril de 2026
Resposta da National Windscreens - Reading
We appreciate your feedback and are glad to hear the service was excellent and the repair was completed quickly. We understand your desire for car washing as part of the service.
They were quick and very friendly
They were quick and very friendly. Highly recommend the guys in the Reading depot. Only issue is that when booking in my car originally would have been better if the call centre realised that due to the type of car that I have they would never be able to replace the windscreen at home due to it needing to be calibrated.
2 de julho de 2026
Resposta da National Windscreens - Reading
We're glad to hear about your positive experience with the Reading depot team. We appreciate you bringing the booking issue to our attention and will review our process to ensure better guidance for specific vehicle requirements.
Great communication
Great communication. Friendly site.
Altho the kite mark seems to be in view of when driving as in right bottom side- but will get used to it!
26 de junho de 2026
Resposta da National Windscreens - Reading
We're so glad to hear you found our site friendly and our communication great! We appreciate your feedback regarding the kite mark's placement and understand it might take some getting used to.
Did the job on time and no mess .Very…
Did the job on time and no mess .Very happy all round.Great service.
24 de junho de 2026
Resposta da National Windscreens - Reading
We're so glad we could complete the job efficiently and neatly for you. We appreciate your kind words about our service!
Excellent job
Excellent job
The team are very friendly , very clear on explaining what was going to happen and what to expect and completed the job within a given time.
19 de junho de 2026
Resposta da National Windscreens - Reading
We're so pleased you found our team friendly and clear in their explanations, and that the job was completed within the given timeframe. Thank you for your excellent feedback!
Professional and Friendly
Quick, polite, efficient, professional, skilled and friendly. What's more to like?
8 de junho de 2026
Resposta da National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Reading
We are so glad you enjoyed our service. Thank you for your kind words and positive feedback.
Resposta da National Windscreens - Reading
We're so pleased you received excellent service. Thank you for your feedback.
Resposta da National Windscreens - Reading
We're glad our service was professional, fast, and reliable. Thank you!
Disappointing
Wouldn’t use again.
The new windscreen doesn’t leak but the quality of the workmanship was poor. Ample glue left all around the windscreen and on the bonnet which I’ve since removed. The frit isn’t lined up with the vin plate very well, the main windscreen wiper was put back on out of alignment and smacked the scuttle plate on every swing. A dash fixture was broken (small) but nevertheless.
16 de junho de 2026
Resposta da National Windscreens - Reading
We are truly sorry to hear about the issues with the windscreen installation, including the excess glue, misaligned frit, wiper problem, and broken dash fixture. We appreciate you bringing these concerns to our attention.
Bill
Friendly. Very helpful. And very efficient. I would use them again. And have you’d some of my friends already.
11 de junho de 2026
Resposta da National Windscreens - Reading
We're so glad to hear you found our team friendly, helpful, and efficient! Thank you for recommending us.
Resposta da National Windscreens - Reading
We're glad our staff was helpful. Thank you for your kind words.
Positive experience with the Reading…
Positive experience with the Reading branch with replacement glass. Robbie also booked in and repaired on second vehicle a few days later which was extremely helpful & appreciated.
8 de junho de 2026
Resposta da National Windscreens - Reading
We appreciate your positive feedback! We're glad we could assist with both vehicles, providing helpful and appreciated service.
Resposta da National Windscreens - Reading
We appreciate your kind words.
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