Excellent service in the Taunton branch. Easy, convenient, tidy work and didn’t take too long. Friendly knowledgeable staff. Recommend thank you
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Leia as opiniões dos outros
The booking process was easy, & communication was spot on. I unfortunately missed my agreed appointment due to shocking memory & error on my part but the guys were extremely accommodating & squeeze... Ver mais
A empresa respondeu
Windscreen cracked overnight on 25th December . Travel plans cancelled. Arranged via insurance for another major company to replace the windscreen , but not possible until 2nd January. I accepte... Ver mais
A empresa respondeu
I had a very positive experience from the initial phone call through to the completion of the repair. I called while working away, as my car was parked on a campus. The driver, Daniel, went above and... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Taunton
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 1, Smalls Yard, TA1 1NU, Taunton, Somerset, Reino Unido
- 01823-530-025
4,6
Excelente
304 opiniões
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Resposta da National Windscreens - Taunton
Thank you for your kind words. We're glad to hear you were pleased with our service and found our staff helpful. We appreciate you taking the time to share your positive experience.
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Replacement was efficient and…
Replacement was efficient and technician was very kind and considerate.
It would have been more helpful if the time of arrival had been more sorcific.
3 de dezembro de 2024
Resposta da National Windscreens - Taunton
We appreciate your kind words about the technician's efficiency and consideration. We understand the importance of clear communication regarding arrival times and will strive to provide more specific timeframes in the future.
Customer service
3 de dezembro de 2024
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Great service, prompt and friendly.
Had a slight issue that has been very quickly rectified by the guys at national windscreens, can’t fault them.
Thank you to all at Taunton National Windscreens
20 de novembro de 2024
Resposta da National Windscreens - Taunton
Thank you for your kind words. We're delighted to hear that you were happy with the prompt and friendly service you received. We appreciate your feedback regarding the slight issue and are glad that it was resolved quickly. We strive to provide a positive experience for all our customers, and we're happy that we were able to achieve that for you.
Resposta da National Windscreens - Taunton
Thank you for your kind words! We are so happy to hear that you had a positive experience with our team. We appreciate your feedback and are committed to providing the best possible service for our customers.
Resposta da National Windscreens - Taunton
Thank you for your kind words! We are thrilled to hear that you were happy with the service you received. We appreciate your feedback and are committed to providing the best possible experience for our customers.
Resposta da National Windscreens - Taunton
We're thrilled to hear you had a positive experience! We appreciate your kind words and are glad you were happy with the speed and quality of our service.
Perfect repair of a double impact stone chip.
After being told by Autoglass that they wouldn't be able to repair a double impact stone chip. I took my car to National Windscreens for a new windscreen. They took a look at it and repaired it.
14 de novembro de 2024
Resposta da National Windscreens - Taunton
We appreciate you taking the time to share your experience. We understand that it can be frustrating when you're told a repair isn't possible, only to find out it is. We're glad you were able to get your windshield repaired at National Windscreens.
An excellent service with a competent…
An excellent service with a competent and very pleasant technician.
5 de novembro de 2024
Resposta da National Windscreens - Taunton
Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Poorly installed ,disappointing…
Poorly installed ,disappointing attitude to the that will do fitter
6 de novembro de 2024
Resposta da National Windscreens - Taunton
We understand your frustration with the installation and the attitude you experienced. We strive to provide excellent service and are disappointed to hear that your experience fell short of our standards.
Good service sorted in time that was…
Good service sorted in time that was stated.
25 de outubro de 2024
Resposta da National Windscreens - Taunton
Thank you for taking the time to review your recent experience. We appreciate your feedback and are glad to hear that you were satisfied with the service.
very professional
very professional, clean, tidy, on time respected my property.
will use again.
29 de outubro de 2024
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very professional
Very professional, kept us informed. Old windscreen taken out without mess in car. Thoroughly recommend them.
8 de outubro de 2024
Resposta da National Windscreens - Taunton
Thank you for your kind words. We are delighted to hear that you were pleased with our service. We strive to provide a professional and efficient experience for all our customers. We appreciate your recommendation.
Excellent service
Excellent service. Friendly engineer. Excellent communication.
4 de outubro de 2024
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent customer service and speedy…
Excellent customer service and speedy repair!
26 de setembro de 2024
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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