Excellent service in the Taunton branch. Easy, convenient, tidy work and didn’t take too long. Friendly knowledgeable staff. Recommend thank you
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Leia as opiniões dos outros
The booking process was easy, & communication was spot on. I unfortunately missed my agreed appointment due to shocking memory & error on my part but the guys were extremely accommodating & squeeze... Ver mais
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Windscreen cracked overnight on 25th December . Travel plans cancelled. Arranged via insurance for another major company to replace the windscreen , but not possible until 2nd January. I accepte... Ver mais
A empresa respondeu
I had a very positive experience from the initial phone call through to the completion of the repair. I called while working away, as my car was parked on a campus. The driver, Daniel, went above and... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Taunton
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 1, Smalls Yard, TA1 1NU, Taunton, Somerset, Reino Unido
- 01823-530-025
4,6
Excelente
304 opiniões
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Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
You did well but you left the inside of…
You did well but you left the inside of my car dirty.
This is not good
3 de setembro de 2024
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We value all customer feedback and are always working to offer the best service.
Kind regards,
National Windscreens
First class service from beginning to…
First class service from beginning to end. Very helpful and courteous staff. Super efficient service. Would highly recommend. Thank you so much.
6 de setembro de 2024
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Service and updates second to none
28 de agosto de 2024
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Amazing quick service
18 de agosto de 2024
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent customer service provided by…
Excellent customer service provided by Aaron
Sorted my interior camera refit post windscreen replacement
27 de agosto de 2024
Opinião espontânea
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fine and happy.
14 de agosto de 2024
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Rear view mirror fell off, still waiting fix
Driving back rear view mirror vibrated badly, unusable. Booked return following day, guy wedged in bits of rubber which helped but didn’t fix it. Few days later mirror fell off totally, hung there on wires. Phoned in again on Monday morning, still waiting call back now Thursday evening. What a shambles,never again!!
Oh we got the auto reply!!! Sorry etc. please contact customer relations etc.
National Windscreens know exactly who I am. Why should I need to contact them... about time they called me to sort it out.
Oh and BTW I have had to get it arranged elsewhere to sort the issue, fed up of waiting, really cant drive car with no rear mirror
29 de julho de 2024
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Fantastic experience, would recommend
I used National Windscreens through my company's group insurance for my work vehicle. The process of booking the appointment was simple and their communication fantastic. I was greeted cordially and kept informed during the replacement of my windscreen which only took a couple of hours. Overall I was really pleased with my experience.
30 de julho de 2024
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Efficient easy and chap who came was…
Efficient easy and chap who came was polite and friendly
26 de julho de 2024
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Outstanding service
Outstanding service: efficient, courteous, timely and personal.
18 de julho de 2024
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Nearly 5stars It was done as arranged and on time at…
It was done as arranged and on time at Taunton depot.
Only complaint dirty hand marks inside on roof lining.
14 de junho de 2024
Resposta da National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Wasted an extra hour of my time
Appointment booking was for 10 am, I was early and was told it would take 2 hours to do windscreen. They didn’t start doing the windscreen until 10:45. I know this because my Mercedes app notifies me when the car is unlocked. Disappointing as I had to wait around for the extra hour that it took to replace.
12 de junho de 2024
Resposta da National Windscreens - Taunton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
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