Nationwide Opiniões 229

Been with nationwide 20 years about seven years ago we had some freak weather in our area and it caused damage to our roof of the garage. Did one claim in 20 years Last month got a letter in the mail from nationwide that they had concerns about a camper that was parked in our driveway with a tarp on it so I called them to see why I got the letter due to not having a camper in the driveway. They said in July of 2023 they had a company take aerial photos of our Home and property Let’s just say their concerns spiraled into my roof my property, my garage,operable vehicles, my seven year-old roof needed washing they didn’t like the color of it. My garage needed painting. It’s actually a barn, and you can’t leave brush on your property it has to be all cut up and stacked neatly. They didn’t believe me that I had replaced the roof on garage so I had to send pictures. Meanwhile after I done all of this then they found more things. Basically the guy said that they were going to cancel me in October , apparently they think after you’ve been with them for 20 years you might file a big claim so they’re gonna drop you think twice before you go with nationwide they are not on your side

Just joined on 6 August '24. Failed to honour DD's. failed to allow transfer of small sum to Grandson for his birthday, failed to send a Card Reader!!!?? Who uses archaic card readers? Last time I used one was in early 1990s. Had enough after 72 hours and switched to another bank. Cut off on my call 4 times by 'so called' Customer Service - seems NATIONWIDE haven't the faintest idea of what those words stand for and perhaps not even the letters customer service. Sad disappointment that a Mutual can be this poor. I suspect the deficits go right to the top

I am an administrator for our company's 401k plan and we selected Nationwide last year to manage the plan. What a mistake! I would not recommend any company do the same - poor customer service on many occasions, lack of information, very poor communication when they transitioned to a new admin website, and they regularly ask for the same audit / compliance info that has already been provided. Just this week, I found out (on my own) that my account manager quit and when I called to inquire about my new account manager, they refused to tell me!? So odd! And they didn't offer to have anyone contact me as an alternative option. I had to have my financial advisor go through the advisor side of the business just to find out who my new account manager was and how I could get in touch with him/her. If it wasn't such a hassle to switch companies and move our company's 401k plan to a new company, I'd be doing that right now. I strongly dislike Nationwide and would never recommend any small business use their services.

I received a notice that Nationwide would not renew my homeowners insurance because of some peeling paint on my fascia and some some mortar missing on my entryway stair bricks. (Neither are structural). Meanwhile I have invested a significant amount of money in various house upgrades (I.e. remodeled bathroom, new metal roof, new garage cement pad, and a couple other cosmetic projects). If I could give less than 1 star I would.

This review is for Nationwide Home insurance and not bank.

I have only been with Nationwide home insurance for a year and my policy is now coming to an end. My policy for next year has gone up by over £500!

I called to try and get price down but no leeway given unless I whittle down my current cover. I have been quoted less by other companies for the same cover and am now forced to go with them but I wish Nationwide would show some loyalty to current customers.

I have never made a single insurance claim, I get that costs have gone up etc and it had it been £100 increase I might have let it go but £500 is far too much.

When I worked in insurance we always tried to keep our customer base - it cost the company less to keep current customers than to recruit new ones. Not sure what their business model is.

If I could give zero stars I absolutely would. Nationwide is 100 percent completely not on your side. This company literally took six months after a house fire where we lost everything to do an investigation…. To basically tell us we were screwed. Six months having to literally buy everything and scrape by while paying for a rental and the house payment for them to blame us and try to get out of payment. Guess what in that six months our credit fell so far trying to stay afloat, we have not a penny to rub together so they took long enough that we can’t hire a lawyer and we are screwed but not before they quadrupled our insurance policy and took full payment on that. A bunch of crooks, nationwide is absolutely the worst company

Dreadful!

Applied for a FlexPlus account. Had documents sent though for T&C’s. Heard nothing, went to activate insurance policies that come with the account and realised nothing had been set up.

Numerous phone calls, on hold, passed from pillar to post, went into the branch etc etc. Was told to reapply as there has been an issue. I was assured that the credit check would be taken off my report - I’m not confident this will be done!

2nd application - the same issue! Arghhh

Would I like to spend half an hour doing a 3rd application over the phone…errr no thanks!

We go on holiday on Monday and now have no insurance in place and wondering how opening a bank account can be so difficult?!

This company will do anything not to pay out a claim. They use BS reasons for making their determinations. For a recent claim I had with them their adjuster, my insurances adjuster, and the police had all said it would be shared fault. Upon the completion of their “investigation” they cited a lack of “scuff marks” to my vehicle as to why they shouldn’t have to pay. They have ridiculous rates. And according to many complaints through the BBB they are know to not pay out in claims. Buyer beware.

Excellent Customer Service — Thank you!

I got Nationwide insurance through my auto policy with Progressive. I decided one day that I could save money elsewhere and went with another company. Shortly before my policy expired, a terrible storm hit and damaged my roof. Despite the fact that my policy had expired by the time I discovered the damage and I was no longer a customer, the Nationwide people worked wonderfully with me to completely replace my roof. Top notch professionalism and customer service. I felt guilty the entire time they worked with me. As soon as my current home insurance policy expires, I am going back to Nationwide.

The entire insurance market is a catastrophe. Accidents are increasing because they hand out drivers licenses like after dinner mints. Law enforcement is a thing of the past and everyone is paying for it.
If that isn't bad enough you have incompetent customer service terrible online services with apps.
I've been with this company for forty plus years. It has steadily eroded. I'd like to say I'll be moving on to another more competent organization but the are hard to come by in the industry.

I am very disappointed with nationwide service I been with them for 6 years and 2 months and they blocked my account last Friday ! Since then i can’t get into my saving account or nothing else . I am struggling with finical money because of this and my wedding coming up next month I need my money from my saving account. But my account is in review ! Very angry and disappointed and stressed and customer service is really bad !!

Home insurance increase by over £400 in year 2 of the policy. Disgraceful, money hungry, customer service agents can't do anything to help. Completely let down

I purchased a powertrain warranty from Nation Wide for my 2012 Kia Forte, expecting it to provide peace of mind and financial protection against major repairs. Unfortunately, my experience with this company has been anything but reassuring. Here’s a detailed account of the issues I’ve faced:

Initial Issues and Unfulfilled Promises
When I first encountered problems with my car, I took it to a Kia dealership for repairs, as expected under my warranty. However, after the repairs were completed, Nation Wide informed me they no longer had a partnership with Kia and refused to cover the costs. This was a significant inconvenience and unexpected expense right from the start.

Engine Troubles and Lack of Support
Recently, I started experiencing engine issues, which should be covered under the powertrain warranty. I contacted Nation Wide to ensure I was taking my car to an authorized repair shop. They advised me to go to Kia, acknowledging that the brand has had engine problems with this model. They also mentioned that Muffler Man was their new authorized partner.

However, when I spoke to Muffler Man, they expressed discomfort with Nation Wide’s approach. They mentioned that Nation Wide insisted on using used parts for the repairs, which they could not guarantee. Muffler Man’s hesitation only added to my growing concerns about the quality and reliability of the warranty service.

Unreasonable Documentation Demands
Nation Wide then requested the last three oil change receipts. I promptly sent them in, but they rejected the most recent one because it lacked the mileage. After correcting this with the oil change provider and supplying additional documentation, Nation Wide still found reasons to deny my claim. They questioned my driving patterns based on the dates and mileage, even though their calculations were incorrect.

When I pointed out their mistake, they simply responded that they would not participate in my claim, leaving me with no assistance and more frustration. Subsequent emails to their customer service have gone unanswered.

Misleading and Untrustworthy Practices
Throughout this ordeal, Nation Wide has been uncooperative, misleading, and dismissive. Their refusal to honor the warranty, despite my compliance with their requirements, shows a complete lack of integrity and customer care.

Additionally, it’s telling that they have cycled through four authorized repair shops in my area, all of which severed ties due to Nation Wide’s questionable practices and insistence on subpar repairs. I wouldn’t be surprised if Muffler Man also ends their association soon.

Conclusion: Avoid Nation Wide at All Costs
Based on my experience, I strongly advise against purchasing a warranty from Nation Wide. Their lack of support, unreasonable demands, and insistence on using inadequate repair methods make them an unreliable partner for vehicle protection. You’re better off saving your money or finding a reputable company with a proven track record of honoring their commitments.

If you’re considering a warranty provider, do thorough research, read customer reviews, and choose a company that truly stands by their service. Don’t make the mistake I did by trusting Nation Wide with your vehicle’s care.

After nearly 20 years with Nationwide, I will be closing my accounts with them.
Not once but twice have I had issues where my wages have not been paid into my account.
The customer service online don’t care and I was told that ‘if there is not enough money to cover payments, they will bounce and you will be responsible for claiming any charges back’
Totally unacceptable and uncaring. Shocking treatment of loyal customers.
Instead of paying out £100 a year, why not take this money and improve your systems so that you can be a bank which functions as a bank should. At the most fundamental level, you should be able to receive payments!

I’ve been with nationwide for over 30yrs and I am closing all my accounts with them . The local bank manager is shockingly arrogant and useless . Plus they froze my sons account and have refused to unfreeze it at the moment

Utter cr@p

They blocked my daughter's account for no particular reason given. No one on customer service can provide a reason,unable to withdraw any funds.
No information will be given for a whole month.
Suffice to say I will be opening her account elsewhere!

I have only had positive experiences with Nationwide, those who are in branch and on calls. The app is so easy to use and the security is really.

And thank you for sharing the the profits this week!

Nationwide adjuster was soooo slow and would not answer as to claims on my mom's house. It took years and my mom did pass away waiting for the roof to be approved ..finally it was approved and snow and ice ensued and the roof was put on this spring. Nationwide now said that the roof that was put replaced one month ago is out of the 2 year range. The adjuster is no longer there of course and they will not provide the final payment as it is 25 days past the limit. These people are arent helpful and never have been and have screwed our family and several others over.

I switched to Nationwide home insurance as I have my mortgage with them which gave a discount on the insurance premium. I have just received the 2024-25 renewal which has increased by over 50% on the previous year. I have not made any claims nor made any alterations to my insurance. This is pure profiteering, judging by the reviews this is their operating procedure-a quick search of comparison sites revealed that nationwide were actually taking me for a mug and clearly hoping I would renew without question. I was able to find the same cover for the same price as 2024 with ALL of the major competitors a fact I related to Nationwide who clearly didn’t want to continue to insure me as no effort was made to retain my custom. The call handler suggested that I make increases in my voluntary excess to get the premium down. Needless to say I haven’t renewed my policy.
There are much better customer focused companies out there.