Natural Elements Skin Care Opiniões 

265
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The products are of excellent quality as I testify by buying them for many years. They give me the confidence not to wear makeup (unless for special occasions) as my skin looks and feels amazing.

Classificada 5 em 5 estrelas

Trust. A simple, 5-letter word that says so much. I have used Natural Elements products for several years now. On my face. On my body. With menopausal skin and arising concerns, I have had questions a... Ver mais

Classificada 5 em 5 estrelas

I wish I'd found this company years ago when I had a cosmetic treatment on my eyelids that damaged them permanently. They flared up again a few days ago and I applied the Restoration Serum to them, wh... Ver mais

Classificada 2 em 5 estrelas

The product smelt great so no issues there, but it wasn't suitable for my skin. I got a rash after using it once. I contacted the company to explain this, and asked for a refund or partial refund. I g... Ver mais

Informações sobre a empresa

  1. Fornecedor de produtos de beleza
  2. também em
  3. Clínica de dermatologia
  4. Loja de cosmética

Escrito pela empresa

Botanical Skin Care Made In The UK By Molecular Scientists & Dermatologist Experts.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

265 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(265)

30 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Beware


I bought skincare products from this company, unfortunately I had a bad reaction, there was nothing wrong with my skin prior to using the products, I just wanted to use a natural product.
I have since found out from visiting a skin specialist that the products are not completely natural.
I contacted the owner Mr John Hamilton, and explained my issue, sending photos of my face from the reaction, only to be told that I had a skin condition before purchasing, which is absolutely not the case.
I have received some replies from my emails, but nothing from the last 2 or 3 I’ve sent, requesting a full refund, I have stated I will return all of the products.
I am now left with no alternative but to contact trading standards and citizen’s advice regarding my consumer rights.
Please think carefully before purchasing from this company.
I have never received such poor customer service.

12 de janeiro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Mixed feelings

I’ve bought quite a few products now and found the anti allergy face wash and body wash effective and calming. However the pre sun products have been a disaster. Currently on holiday with blisters. I did a review on their own page advising people to be very careful but they only seem to print the 5 star reviews. Not saying it’s their fault as I stayed out a bit longer in the sun than recommended. Delivery and service good so far.

31 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Couldn't recommend them enough!

I've used these for a couple of years now. I have Rosacea and the products for this skin issue is absolutely amazing and replaced the need for antibiotics from a doctor. The service is equally excellent. I ordered more products earlier today and they are scheduled to be delivered tomorrow. Can't recommend them enough

28 de janeiro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas
logótipo da Natural Elements Skin Care

Resposta da Natural Elements Skin Care

so you had the eye restoration serum could be something else going on have you contacted our dermatology scientist to see what else may work he usually solves at least 99% of skin problems when given the chance email john@naturalelementsskincare.com

Classificada 4 em 5 estrelas

Packing problem

Even though I have had a couple of packaging issues it was dealt with personally over the phone quickly and without dispute. Thank you.

3 de outubro de 2024
logótipo da Natural Elements Skin Care

Resposta da Natural Elements Skin Care

sorry we do make errors at times as its all human handled

Classificada 5 em 5 estrelas

I was told by my GP that I had Rosacea…

I was told by my GP that I had Rosacea and he had been pumping me full of steroids, I tried every cream on the market until I found these products. I cannot praise them highly enough, I use the hypo allergenic products and my skin has never been better - no more steroids for me.

13 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible customer service

Horrible customer service, orderd a hair dye from them that got lost and of course after 1 illiterate reply they stopped replying, no money back of course but pls don't get fooled by the good reviews, and yes I def ordered from them so none of the fake client nonsense.

11 de dezembro de 2024
Opinião espontânea
logótipo da Natural Elements Skin Care

Resposta da Natural Elements Skin Care

well I'm surprised that you have blamed this on us as you know royal mail would not deliver this as it was addressed to you as a person when you had it sent to Santander bank head office but did not put on the address c/o Santander bank so royal mails policy is not to delivery to establishments unless it clearly shows that in the address the companies name which you did not put . i believe we have now refunded you now it has been returned to us. the other thing that concerns us is the amount of time you seem to complain on trust pilot about many different things you buy from other business you seem to be serial complainer why is that ?

Classificada 1 em 5 estrelas

I would give zero stars but it won’t allow me to! Complete con.,

**AVOID AVOID AVOID!!**
This serum was advertised under the guise of treating Blepharitis. DO NOT PUT THIS ANYWHERE NEAR YOUR EYES. I was charged £9.99 for a pot containing less than a teaspoonful of serum and two teaspoons of oil and face wash which I do not order. An absolute rip off, I don’t know how this company are getting away with it. The email I received about this was treated with a couldn’t care less attitude.

12 de dezembro de 2024
Opinião espontânea
logótipo da Natural Elements Skin Care

Resposta da Natural Elements Skin Care

we sell about 2000 of theses a month for people with blepharitis or eye eczema and in 99% of cases the reviews are 5 star that they worked, posted only by people who purchased the product and they placed the review directly on the product page ..Now why did you not get the same results ..we don't know? Maybe you don't have what you think you have, even doctors wrongly diagnose in most cases . It can also be what you are cleaning you skin with /taking off makeup causing it ..that is why we put in a free natural face wash and oil to mix in your hand with warm water to clean the eye area to use before the cream . i don't think you are telling the truth about our reply which was from our dermatology scientist who said it was 5ml sent with the others free and asked what you were cleaning the skin with which you did not reply to. We get about 100 emails a day from customers asking for advise on there skin and reply to everyone... That's is why we have over 10,000 5 star reviews on our web site from users of our products many saying that our customers service is superb and are better products than anything or anybody else they have used in the skin care/medical industry anywhere. Therefor i find it strange you feel the same. we certainly would not have been around for 26 years if we had been ripping people off.

Classificada 5 em 5 estrelas

Well I'm actually pretty blown away

Well I'm actually pretty blown away. I bought the tester pots just to see what they were like before committing. Only used them for 3 days but wow. Post menopause suddenly developed itchy rash on my forearms. The moisturizer (restoration serum ...had to put my glasses on to read the small pot) has stopped the itching and scratching and dried up the spots that I've scratched like crazy in just 3 days of use. The face oil is mental it just soaks into your skin and leaves it super soft. Going to use up the rest of the testers then buying the proper sizes absolutely love these

6 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful products

The quality of the products are amazing. John was so helpful with his advice and the turnaround time on orders is excellent

4 de novembro de 2024
Classificada 5 em 5 estrelas

Best skin care brand in the UK

I've been using this brand for 4 years and it's perfect for people with rosacea or sensitive skin. I've them checked by my dermatologist and she agreed that these products are natural and perfect for people with skin conditions.

3 de maio de 2024
Classificada 5 em 5 estrelas

Lovely product

Great advice and recommendations from John.
Love this oil and have seen an improvement with my skin.

3 de maio de 2024
Classificada 2 em 5 estrelas

Deep wrinkle has appeared

Received the face tightening serum today, applied it earlier and has caused a long a dented wrinkle across my forehead, just appeared out of nowhere, I'm worried it's there to stay now, so upset and disappointed.

7 de agosto de 2024
Opinião espontânea
logótipo da Natural Elements Skin Care

Resposta da Natural Elements Skin Care

this is very strange, thousands have fantastic results with it Send me a photo to john@naturalelementsskincare.com

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