Ho provato vari prodotti della linea femminile: ottima qualità, spedizione rapida anche se non subito tracciabile (ma ormai sono cliente già da 3-4 anni, e non mi preoccupo di controllare dove si trov... Ver mais
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Leia as opiniões dos outros
Ich benutze die Windeln sehr gerne, gerade wegen der Nachhaltigkeit und weil kein Plastik an die Haut meines Kindes kommt. Man muss allerdings vorsichtig sein beim Wickeln, weil die Laschen schnell ma... Ver mais
Wir benutzen die Windeln schon für das zweite Baby und haben super Erfahrungen gemacht. Keine Probleme mit der Babyhaut oder Auslaufen der Windel. Meine zwei Kritikpunkte sind, dass das Abschließen... Ver mais
The wipes are awful, they rip into lots of bits when trying to get them o it the packet, not ideal when you’ve got a crying baby and trying to get it done quickly They also aren’t very wet so you... Ver mais
Informações sobre a empresa
Escrito pela empresa
Eco by Naty is the leading green diaper brand. We have come this far by constant drive for excellence and determination to make a real change. We are at the edge of the eco development, and determined be so in the future. Over the years we have invested millions of dollars in new, groundbreaking technology. Instead of locking our developments with patents, we leave them free for other companies to adopt if they would like to do so. We don’t mind that, we salute it! The more sustainable solutions there are on the market, the better.
Informações de contacto
Swedenborgsgatan 20, 118 27, Stockholm, Suécia
- 08-644 96 96
- naty.com
4,1
Bom
1 mil opiniões
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Product great as usual
Product great as usual , delivery slow and package damaged , so this caused me no inconvenience just information for you thanks
6 de setembro de 2024
Resposta da Eco by Naty
Hello Albert!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Due to Brexit, customs regulations have become and stricter, which may result in a delay in delivery outside the UK. Our package may be held for up to 3-5 days during customs clearance. We apologize for any inconvenience this may cause and appreciate your patience during this time.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
The poop comes out of the diaper
Delivery was perfect. The product, instead, does not meet my expectations: my baby boy is always dirty on his back because poop comes out of the diaper
3 de setembro de 2024
Resposta da Eco by Naty
Hello Marta!
Thank you for taking the time to contact us and I'm sorry to hear you're having difficulties on your end.
We believe this is due to an unfortunate manufacturing fault and though these are very rare, they sometimes can occur.
However, leakage can sometimes be caused by a bad fit as well. It is not uncommon for some children to experience a less-than-ideal nappy fit although they may fall within the recommended weight range of a particular nappy size.
Babies come in all sorts of shapes and sizes, and although their weight may be within a certain range, their body shape can vary significantly.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
Absolutely love the quality and the…
Absolutely love the quality and the efficiency of the Naty’s sustainable products, and their customer service. It would be even better if the packaging would be made of paper instead of plastic, to be consistent with the brand. But maybe they’re already working on it
29 de julho de 2024
Terrible two week wait. Nappies come from overseas in the UK
I paid £4.99 for delivery. I didn’t realise the nappies came from overseas. The nappies took so long to come that I had to order more nappies to fill the gap. Customer service just said sorry. I informed them that they need to inform customers about the almost two delivery time.
3 de setembro de 2024
Resposta da Eco by Naty
Hello Kimberley!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner. We have already passed your concern on to our management team.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
The Naty Team
Everything was well
15 de agosto de 2024
Allez chez Naty
Allez chez Naty , c est le meilleur Acceuil pèlerins et le rapport qualité prix est de loin le meilleur de la région. En plus Naty peut vous récupérer à L hôpital Saint Blaise et s adapter à vos besoins !
28 de agosto de 2024
Opinião espontânea
Always great
26 de agosto de 2024
Eine echte Katastrophe
Eine echte Katastrophe, ich habe meine Enkelin zur Besuch und sie schläft mit mir im großen Bett was, seit dem ich neulich die Windeln beim Netto gekauft habe ist sie jeden morgen total nass. Ist mir bis jetzt noch bei keinen anderen Windeln passiert. Was soll ich jetzt mit der großen Packung machen?
8 de setembro de 2024
Opinião espontânea
Resposta da Eco by Naty
Hello Teresa!
Thank you for your feedback and I'm sorry you've had a negative experience with our nappies.
We believe this is due to an unfortunate manufacturing fault and though these are very rare, they sometimes can occur.
However, leakage can sometimes be caused by a bad fit as well. It is not uncommon for some children to experience a less-than-ideal nappy fit although they may fall within the recommended weight range of a particular nappy size.
Babies come in all sorts of shapes and sizes, and although their weight may be within a certain range, their body shape can vary significantly.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
Super soft and good absorbing
Would love to have it available in the supermarket like in Switzerland. Living in Spain we can only order it online
22 de agosto de 2024
Super!
Ich schätze die Produktpalette von Eco by Naty. Im Direktverkauf konnte ich alles finden, was ich brauche und auf Vorrat bestellen. Der Versand war schnell und unkompliziert.
22 de agosto de 2024
Naturalmente belli
Ho voluto prima testare un pacco di pannolini in vacanza, che almeno non ero sola in caso di “fuoriuscite” ed è andata benissimo.
Sto facendo ora l’abbonamento.
Nessuna fuoriuscita, nessun segno rosso sulla pelle della mia bimba, ha resistito anche a diverse ore in viaggio e alla pupù. È rimasto sempre tutto dentro😂
20 de agosto de 2024
Easy to use
Easy to use, unlike buying from Amazon whose package is not as easy to manage opening one at a time.
8 de agosto de 2024
Good product with just in time…
Good product with just in time delivery. Perfect for us
29 de julho de 2024
I like Eco by Naty :)
High quality nappies for my baby and very good shipping service.
1 de agosto de 2024
Super!
Now that I have a second grandchild I order again Eco by Nati.
I love the products and the idea behind it.
The products are great and I like all of them.
31 de julho de 2024
The delivery process with EcobyNat is…ok
The delivery process with EcobyNat is usually poor, but this time it worked better. Things arrived properly.
30 de julho de 2024
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