Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ho provato vari prodotti della linea femminile: ottima qualità, spedizione rapida anche se non subito tracciabile (ma ormai sono cliente già da 3-4 anni, e non mi preoccupo di controllare dove si trov... Ver mais

Classificada 4 em 5 estrelas

Ich benutze die Windeln sehr gerne, gerade wegen der Nachhaltigkeit und weil kein Plastik an die Haut meines Kindes kommt. Man muss allerdings vorsichtig sein beim Wickeln, weil die Laschen schnell ma... Ver mais

Classificada 5 em 5 estrelas

Wir benutzen die Windeln schon für das zweite Baby und haben super Erfahrungen gemacht. Keine Probleme mit der Babyhaut oder Auslaufen der Windel. Meine zwei Kritikpunkte sind, dass das Abschließen... Ver mais

Classificada 1 em 5 estrelas

The wipes are awful, they rip into lots of bits when trying to get them o it the packet, not ideal when you’ve got a crying baby and trying to get it done quickly They also aren’t very wet so you... Ver mais

Informações sobre a empresa

  1. Loja para bebé

Escrito pela empresa

Eco by Naty is the leading green diaper brand. We have come this far by constant drive for excellence and determination to make a real change. We are at the edge of the eco development, and determined be so in the future. Over the years we have invested millions of dollars in new, groundbreaking technology. Instead of locking our developments with patents, we leave them free for other companies to adopt if they would like to do so. We don’t mind that, we salute it! The more sustainable solutions there are on the market, the better.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

It’s been one week and still know…

It’s been one week and still know nothing about my order

21 de outubro de 2024
logótipo da Eco by Naty

Resposta da Eco by Naty

Hello Guiomar!

Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.

The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.

Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.

Best regards,
Iza - Eco by Naty

Classificada 3 em 5 estrelas

Really love the products excellent on…

Really love the products excellent on baby’s skin and would definitely use again the only downside was the delivery! It was slow and then I was told my parcel had been delivered and it hadn’t so ended up having to wait an extra day and a half. Normally this wouldn’t have mattered but I had completely run out of the product I was using and had ordered everything in time so this wouldn’t happen only for the delivery to be messed up.

14 de outubro de 2024
logótipo da Eco by Naty

Resposta da Eco by Naty

Hello Sarah!

Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.

The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.

Please note that due to Brexit, customs regulations have become and stricter, which may result in a delay in delivery outside the UK. Our package may be held for up to 3-5 days during customs clearance. We apologize for any inconvenience this may cause and appreciate your patience during this time.

Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.

Best regards,
Iza - Eco by Naty

Classificada 2 em 5 estrelas

Still havent resived my items

Still havent resived my items, but very good at helping.

14 de outubro de 2024
logótipo da Eco by Naty

Resposta da Eco by Naty

Hello Paulina!

Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.

The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.

Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.

Best regards,
Karl - Eco by Naty

Classificada 1 em 5 estrelas

Ich habe bei ihnen nicht bestellt

Ich habe bei ihnen nicht bestellt

23 de setembro de 2024
logótipo da Eco by Naty

Resposta da Eco by Naty

Hello Boguslaw!

Thank you for your feedback and we will be happy to assist you.

We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit further. Thank you!

Kind regards,
Karl - Eco by Naty

Classificada 2 em 5 estrelas

The quality is not good enough.

30 de setembro de 2024
logótipo da Eco by Naty

Resposta da Eco by Naty

Hello Lizbeth!

Thank you for your feedback. I apologize if our products did not meet your expectations.

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.

Best regards,
Iza - Eco by Naty

Classificada 3 em 5 estrelas

Nappy’s are fantastic

Nappy’s are fantastic. That’s all I use with my twins. But if I buy in my local shop I save 2€ per Paket. It’s cheap not buying them direct from you.

30 de setembro de 2024
logótipo da Eco by Naty

Resposta da Eco by Naty

Hello Lilly!

Thank you for your feedback. You can buy from any retailer you're most comfortable in. :)

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.

Best regards,
Iza - Eco by Naty

Classificada 3 em 5 estrelas

The diapers are wonderful

The diapers are wonderful, well fitting and software. To long time for the delivery, it took 10 days

19 de setembro de 2024
logótipo da Eco by Naty

Resposta da Eco by Naty

Hello Bianca!

Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.

The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.

I was able to check that your order was created on September 18 and was delivered on September 24. It was delivered within 6 days.

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.

Best regards,
Iza - Eco by Naty

Classificada 1 em 5 estrelas

Il legno assorbe di più

Il peggio del peggio. Avrebbero assorbito di più se fossero stati di legno. Questi pannolini non assorbono e non riescono a contenere le feci ed i vestiti sono di conseguenza sempre sporchi e da cambiare/lavare. Alla faccia dell'eco friendly. Spesso si staccano le alette. Sconsigliatissimo!

8 de outubro de 2024
Opinião espontânea
logótipo da Eco by Naty

Resposta da Eco by Naty

Hello Antonio!

Thank you for your feedback and I'm so sorry you've had a negative experience with our nappies.

We believe this is due to an unfortunate manufacturing fault and though these are very rare, they sometimes can occur.

However, leakage can sometimes be caused by a bad fit as well. It is not uncommon for some children to experience a less-than-ideal nappy fit although they may fall within the recommended weight range of a particular nappy size.

Babies come in all sorts of shapes and sizes, and although their weight may be within a certain range, their body shape can vary significantly.

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.

Best regards,
Iza - Eco by Naty

Classificada 3 em 5 estrelas

I like that these wipes are…

I like that these wipes are compostable. I’m waiting to see how well this works. Other than this I’m not really impressed. It is hard to keep the wet. I have to keep turning them over to keep the top ones wet. They are hard to pull apart. Perhaps part of what makes them compose is that they are very thin.

12 de agosto de 2024
logótipo da Eco by Naty

Resposta da Eco by Naty

Hello Patricia!

Thank you for your feedback and we are very sorry to hear you've had issues with our wet wipes.

We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this, as well as send you some compensation products. Thank you!

Kind regards,
Karl - Eco by Naty

Classificada 4 em 5 estrelas

Carefull with diaper size

Everything ok with the shipment but, to give a more interesting feedback I have to speak about the products bought. In particular about the diapers: the product it self is wonderful, but be careful with the size. My daughter is 1month and half and the weight only this week is above 4kg. I took the diapers with size 1 (2-5kg) the same of a commercial one, but the effettive measurements is much lower, For my next order I have to take the size 2. I will tell you if the results is better or not.

3 de setembro de 2024
Classificada 4 em 5 estrelas

Great products

Great products. The only negative thing I can say about your flushable wet wipes is that you can't get just one out of the package.

12 de setembro de 2024
Classificada 3 em 5 estrelas

Good diapers, bad subscription system

The napies are very good, but every time you change the size in subscription is a problem, we been now waiting for a month, and we still don’t have our diapers, we gonna end up changing brand because of all the problems to make adjustments in the subscription.

1 de julho de 2024
logótipo da Eco by Naty

Resposta da Eco by Naty

Hello Azul!

Thank you for your feedback and we are very sorry to hear you've had issues with our subscription orders.

We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this. Thank you!

Kind regards,
The Naty Team

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