Ho provato vari prodotti della linea femminile: ottima qualità, spedizione rapida anche se non subito tracciabile (ma ormai sono cliente già da 3-4 anni, e non mi preoccupo di controllare dove si trov... Ver mais
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Leia as opiniões dos outros
Ich benutze die Windeln sehr gerne, gerade wegen der Nachhaltigkeit und weil kein Plastik an die Haut meines Kindes kommt. Man muss allerdings vorsichtig sein beim Wickeln, weil die Laschen schnell ma... Ver mais
Wir benutzen die Windeln schon für das zweite Baby und haben super Erfahrungen gemacht. Keine Probleme mit der Babyhaut oder Auslaufen der Windel. Meine zwei Kritikpunkte sind, dass das Abschließen... Ver mais
The wipes are awful, they rip into lots of bits when trying to get them o it the packet, not ideal when you’ve got a crying baby and trying to get it done quickly They also aren’t very wet so you... Ver mais
Informações sobre a empresa
Escrito pela empresa
Eco by Naty is the leading green diaper brand. We have come this far by constant drive for excellence and determination to make a real change. We are at the edge of the eco development, and determined be so in the future. Over the years we have invested millions of dollars in new, groundbreaking technology. Instead of locking our developments with patents, we leave them free for other companies to adopt if they would like to do so. We don’t mind that, we salute it! The more sustainable solutions there are on the market, the better.
Informações de contacto
Swedenborgsgatan 20, 118 27, Stockholm, Suécia
- 08-644 96 96
- naty.com
4,1
Bom
1 mil opiniões
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It’s been one week and still know…
It’s been one week and still know nothing about my order
21 de outubro de 2024
Resposta da Eco by Naty
Hello Guiomar!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
Really love the products excellent on…
Really love the products excellent on baby’s skin and would definitely use again the only downside was the delivery! It was slow and then I was told my parcel had been delivered and it hadn’t so ended up having to wait an extra day and a half. Normally this wouldn’t have mattered but I had completely run out of the product I was using and had ordered everything in time so this wouldn’t happen only for the delivery to be messed up.
14 de outubro de 2024
Resposta da Eco by Naty
Hello Sarah!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Please note that due to Brexit, customs regulations have become and stricter, which may result in a delay in delivery outside the UK. Our package may be held for up to 3-5 days during customs clearance. We apologize for any inconvenience this may cause and appreciate your patience during this time.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
Good product also for little doggies
Good product. No perfume which I like.
We use it for our dog to clean her face after breakfast and dinner. She loves it.
25 de setembro de 2024
Still havent resived my items
Still havent resived my items, but very good at helping.
14 de outubro de 2024
Resposta da Eco by Naty
Hello Paulina!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Karl - Eco by Naty
Resposta da Eco by Naty
Hello Boguslaw!
Thank you for your feedback and we will be happy to assist you.
We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit further. Thank you!
Kind regards,
Karl - Eco by Naty
The quality is not good enough.
30 de setembro de 2024
Resposta da Eco by Naty
Hello Lizbeth!
Thank you for your feedback. I apologize if our products did not meet your expectations.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
Nappy’s are fantastic
Nappy’s are fantastic. That’s all I use with my twins. But if I buy in my local shop I save 2€ per Paket. It’s cheap not buying them direct from you.
30 de setembro de 2024
Resposta da Eco by Naty
Hello Lilly!
Thank you for your feedback. You can buy from any retailer you're most comfortable in. :)
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
The diapers are wonderful
The diapers are wonderful, well fitting and software. To long time for the delivery, it took 10 days
19 de setembro de 2024
Resposta da Eco by Naty
Hello Bianca!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
I was able to check that your order was created on September 18 and was delivered on September 24. It was delivered within 6 days.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
Good to baby ✨
16 de setembro de 2024
Il legno assorbe di più
Il peggio del peggio. Avrebbero assorbito di più se fossero stati di legno. Questi pannolini non assorbono e non riescono a contenere le feci ed i vestiti sono di conseguenza sempre sporchi e da cambiare/lavare. Alla faccia dell'eco friendly. Spesso si staccano le alette. Sconsigliatissimo!
8 de outubro de 2024
Opinião espontânea
Resposta da Eco by Naty
Hello Antonio!
Thank you for your feedback and I'm so sorry you've had a negative experience with our nappies.
We believe this is due to an unfortunate manufacturing fault and though these are very rare, they sometimes can occur.
However, leakage can sometimes be caused by a bad fit as well. It is not uncommon for some children to experience a less-than-ideal nappy fit although they may fall within the recommended weight range of a particular nappy size.
Babies come in all sorts of shapes and sizes, and although their weight may be within a certain range, their body shape can vary significantly.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
The product is great although price is…
The product is great although price is a bit too high!
23 de setembro de 2024
The diapers work great and the shipping…
The diapers work great and the shipping was on time.
12 de setembro de 2024
I like that these wipes are…
I like that these wipes are compostable. I’m waiting to see how well this works. Other than this I’m not really impressed. It is hard to keep the wet. I have to keep turning them over to keep the top ones wet. They are hard to pull apart. Perhaps part of what makes them compose is that they are very thin.
12 de agosto de 2024
Resposta da Eco by Naty
Hello Patricia!
Thank you for your feedback and we are very sorry to hear you've had issues with our wet wipes.
We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this, as well as send you some compensation products. Thank you!
Kind regards,
Karl - Eco by Naty
Carefull with diaper size
Everything ok with the shipment but, to give a more interesting feedback I have to speak about the products bought. In particular about the diapers: the product it self is wonderful, but be careful with the size. My daughter is 1month and half and the weight only this week is above 4kg. I took the diapers with size 1 (2-5kg) the same of a commercial one, but the effettive measurements is much lower, For my next order I have to take the size 2. I will tell you if the results is better or not.
3 de setembro de 2024
Great products
Great products. The only negative thing I can say about your flushable wet wipes is that you can't get just one out of the package.
12 de setembro de 2024
Clear and user-friendly website.
15 de agosto de 2024
Shipping could have been a little…
Shipping could have been a little shorter but product is great!
The quality and delicacy of the products sre top. Thank you fot projects like this.
27 de agosto de 2024
Good diapers, bad subscription system
The napies are very good, but every time you change the size in subscription is a problem, we been now waiting for a month, and we still don’t have our diapers, we gonna end up changing brand because of all the problems to make adjustments in the subscription.
1 de julho de 2024
Resposta da Eco by Naty
Hello Azul!
Thank you for your feedback and we are very sorry to hear you've had issues with our subscription orders.
We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this. Thank you!
Kind regards,
The Naty Team
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