NavaFresh New Zealand Opiniões 

127
TrustScore: 3.5 em 5

3,6

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered this Ceylon cinnamon, thought on purchasing it was a NZ website but after payment it was clear it was coming from overseas. Tracking information kept uptodate. Took a while to arrive but when... Ver mais

Classificada 3 em 5 estrelas

Seems to be good quality product and timely delivery. I wanted to give even better ratting but just because the product was not seal pack and label was also not applied to the container it feels bi... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Ordered a blood pressure monitor 5 Feb. After no delivery I queried delivery time. Got no response to email inquiry and phone calls go to answer phone and also no response. As of 25 Feb still recieve... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

The product was great, I ordered two different items and wasn't aware they would be sent as two packages. One arrived earlier than the the other so I thought they had missed half the order. Shipping t... Ver mais


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

127 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 40% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(127)

12 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Scam business, using virtual address in NZ

Purchased the product from them on 13 Oct 2023, the product hasnt been shipped even in a three days after. I've requested the refund in a couple of days after that, still waiting for my money. Same support person has been responding to my queries all this time with the same answer.
I've conducted a bit of investigation on them, sad results: the NZ address they advertise on the web-site is virtual, its used by many other businesses (suspicious fact by itself). Just enter it to Google search and you will see amazing results.
The most interesting thing is that NZ Herald published an article in 2014, about ISIS-affiliated web-site, used the different suit in the same building as mailing address ( just enter their address in Google).
No orders from them ever again !

13 de outubro de 2023
Opinião espontânea
logótipo da NavaFresh New Zealand

Resposta da NavaFresh New Zealand

Hi Andrew,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Classificada 1 em 5 estrelas

Dissatisfied

Dissatisfied. Product arrived with tin completely smashed up. I love the tin I like to gift uncommon herbs to friends based on their health benefits so I usually like to support navafresh. The tin makes for a gorgeous gift because they are usually very cute. Normally, it is a thoughtful gift that come ls at an affordable expense, yet, has amazing affects for health and well-being.

9 de outubro de 2023
Opinião espontânea
logótipo da NavaFresh New Zealand

Resposta da NavaFresh New Zealand

Hi Lydia,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
Swapnil

Classificada 1 em 5 estrelas

Scam scam scam

4 de setembro de 2023
Opinião espontânea
logótipo da NavaFresh New Zealand

Resposta da NavaFresh New Zealand

Hi Matthew,

We acknowledge that your order is delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Classificada 1 em 5 estrelas

Way too expensive!

Way too expensive!! 15 times more!! It was way cheaper to have the goods drop shipped. Didn’t bother buying from here.

13 de junho de 2023
Opinião espontânea
logótipo da NavaFresh New Zealand

Resposta da NavaFresh New Zealand

Hi Viswak,

I can completely understand your concern regarding the price. I want to let you know that the price on our website involves various factors like demand and supply, customs charges, quality, etc., which is why our price differs from other local vendors. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Classificada 3 em 5 estrelas

Seems to be good product, hope you improve product labeling & packaging!

Seems to be good quality product and timely delivery.
I wanted to give even better ratting but just because the product was not seal pack and label was also not applied to the container it feels bit dodgy product. (This triggers doubt like - someone might have refilled the empty container and put some peeled label in the packaging box along with refilled container.)
Hope your supplier improve packaging, which look more authenticate.
Order: NZ-NV#P568730662

19 de maio de 2023
Opinião espontânea
logótipo da NavaFresh New Zealand

Resposta da NavaFresh New Zealand

Hi Sandip,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
Swapnil

Classificada 1 em 5 estrelas

Made two orders of Rafaello chocolates

Made two orders of Rafaello chocolates, to go to different addresses, received confirmation on both orders but still have had no shipping update or arrival and it’s been almost two weeks now

7 de abril de 2023
logótipo da NavaFresh New Zealand

Resposta da NavaFresh New Zealand

Hi Johanna,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
Swapnil

Classificada 1 em 5 estrelas

Biggest scam

Biggest scam. I have been tried calling these people on MZ Number which always went in voicemail and then disconnected. Deducted my money almost a month and have no further update for courier. If I try to track the link says to download new app which will be another scam for these people. I want my money back ASAP Otherwise I will.take legal action against you. You're running company in NZ and doing scam.to honest people another way to earn money. Big big scamDO NOT USE THESE PEOPEL.

18 de março de 2023
Opinião espontânea
logótipo da NavaFresh New Zealand

Resposta da NavaFresh New Zealand

HiSue,

we acknowledge that your order was delayed due to we receving higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Classificada 1 em 5 estrelas

No cancellation communication

The order I placed for a bereaved family was cancelled and I was not informed. As a result they received nothing during this difficult time!

29 de março de 2023
Opinião espontânea
logótipo da NavaFresh New Zealand

Resposta da NavaFresh New Zealand

Dear Customer,

We acknowledge that your order was canceled because the product you had purchased was out of stock immediately after receiving a higher number of orders for the same product. We have now fixed this issue and can assure such errors will not happen in the future. We do hope you will give us another chance

Regards,
Swapnil

Classificada 1 em 5 estrelas

Done a order with this company

Done a order with this company, received 1 confirmation txt and no further communication and have not received my purchase.

Have tried to communicate several ways, email, phone, via website.

Still no response.

18 de dezembro de 2022
logótipo da NavaFresh New Zealand

Resposta da NavaFresh New Zealand

Hello,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back to the earliest?

Regards,
Swapnil

Classificada 5 em 5 estrelas

Great product

Great product. Very quick delivery

20 de abril de 2022
Opinião espontânea
logótipo da NavaFresh New Zealand

Resposta da NavaFresh New Zealand

Hi Nishan

Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.

Regards,
Lavina

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