N&C Tiles and Bathrooms Opiniões 

608
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great service with knowledgeable and helpful staff. We bought outdoor porcelain wall tiles and the adhesive from the Plymouth store with the help and advice of Lee. The tiles we liked weren’t in stock... Ver mais

Classificada 5 em 5 estrelas

Found exactly what I needed after long search. Tiles were to replace damaged ones when other work being completed. Colour was a great match,also I only needed a very small amount which was not a... Ver mais

Classificada 2 em 5 estrelas

Well, my paint I ordered was dispatched quickly. However, not to me but a different house in our village! I sent very explicit instructions on how to find my address, which weren’t read. I was told th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I highly recommend N&C Tiles and Bathrooms - Stevenage! We searched everywhere for a tile to match our existing ones with no luck. Thankfully, their sales team went above and beyond to find us a perfe... Ver mais

Informações sobre a empresa

  1. Loja de azulejos
  2. Loja de acessórios para casas de banho
  3. Empresa de construção civil
  4. Loja self-service
  5. Loja de bricolage, casa e jardim

Escrito pela empresa

N&C Tiles and Bathrooms are an award winning retailer offering a wide range of wall tiles, floor tiles and bathroom products to the trade and public. Shop in one of nationwide tile and bathroom showrooms or visit us online.

We offer inspirational, quality products at competitive prices

Escrito pela empresa

We're so confident in the quality of our products, we offer exceptional warranties across our thousands of products! As a multi-award winning tile and bathroom retailer, we have been recognised for our friendly service, expertise and our beautiful, inspirational showroom displays

Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

608 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 40% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(608)

268 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

The products are excellent quality - the rest is sub par

The products are excellent quality, the customer service is inefficient
Most time in shops they don’t know if they have stock or not, they have to go and check
Their computer system doesn’t quite seem to know what is where
The deliveries give 3-5 days , but nearer the time you can’t check for any more time/day precision
And they will deliver every single order on one palet , even if it’s just two boxes of tiles
The wastage is huge and that makes one understand the expensive delivery fees

So you can go in shop because it takes ages to find out if things are there or not

Or you pay minimum 55 quid to get a box or two of tiles delivered in a big palet

They really need better systems / processes

11 de março de 2026
Classificada 5 em 5 estrelas

Symphony crackle tiles.

Ordered Symphony crackle gloss tiles online. 87 tiles in total. Mix of Honey and Mustard colours, to tile around a fireplace. They arrived within a few days, well packaged, zero breakages. Great.

5 de março de 2026
Classificada 2 em 5 estrelas

order not arriving

Its been 12 days since we placed our order and still no delivery

2 de março de 2026
logótipo da N&C Tiles and Bathrooms

Resposta da N&C Tiles and Bathrooms

Dear Miss Players-Cole

Thank you for sharing your feedback. We apologise for the delay in your order arriving.

I’ve looked into your order history to see where we tripped up. Your order from February 28th was processed as soon as we opened on March 2nd. Unfortunately, a manual entry error occurred on our end: the instruction should have been for delivery by the 9th, but it was keyed in for the 9th.

While we dispatched the goods on the 6th to meet that window, the carrier unfortunately experienced a delay on Monday. We can see that the package was finally delivered today, March 10th, at 12:56 PM.

From this error, we will review our internal booking process to prevent it from happening again. Again, we apologise for the delay in your order arriving.

Regards
John Swain - Web Ops Manager

Classificada 3 em 5 estrelas

Little Green Paint: Great > Communication: Poor

Great Little Green Paint offered and delivered for a very good price.
But following payment acknowledgement - I had no delivery info and had to chase a week later.
Delivered direct from Little Green which is fine, but communication should have been provided nevertheless - not used as an excuse...

2 de março de 2026
Classificada 5 em 5 estrelas

The service in the swansea branch was…

The service in the swansea branch was excellent, I'm currently renovating a property which is very stressful, but Alex, Nathan, Cai and Jordan made the experience easy, painless and straight forward. I'll be recommending them to everyone.

25 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Delivery not made

Delivery not made, when requested where delivery was told not in stock, so requested a refund and no response.

16 de fevereiro de 2026
logótipo da N&C Tiles and Bathrooms

Resposta da N&C Tiles and Bathrooms

Dear Mrs. Breedon,

Thank you for sharing your feedback. I am truly sorry that your recent experience with N&C fell short of the high standards we strive to maintain.

We have recently faced significant supply issues with Graham & Brown paints. Unfortunately, a lack of stock at the manufacturer level—combined with delayed communication from their side—meant we couldn't provide you with the timely updates you deserved. To prevent this from affecting more customers, we have made the decision to remove all Graham & Brown paints from our website until we are confident in their supply chain.

Regarding your refund: I can confirm this has now been processed. Our internal policy requires confirmation of a cancellation from the supplier before we can release funds, and I apologise that the delay from G&B extended this wait time for you.
We value your business and hope to have the chance to provide you with a much smoother experience in the future.

Best regards,
John Swain Web Ops Manager

Classificada 2 em 5 estrelas

Bad returns policy

The tiles themselves are lovely. However the customer service and returns policy are dreadful. If you want to return something you are abandoned to your own devices, having to find a courier and discovering they all charge more than what we’d paid for the tiles themselves. Also the couriers who delivered both times were uncourteous and expected us to carry the tiles in from the street. This company needs to get their act together. There are plenty out there who are doing a much better job.

12 de fevereiro de 2026

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