NEAFS Opiniões 

201
TrustScore: 4 em 5

4,1

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Classificada 5 em 5 estrelas

Fantastic product and the best I’ve come across. The feel of this vape in the hands compared to others I’ve used is far superior. The new vape flavours offer something much better than what you usuall... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I want to share my feedback on recent improvements. The new design of Teo X is great! And may I say the new sticks are incredible! Such a great improvement and very enjoyable. Always grea... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

It's beyond me why anyone would leave positive feedback. The sticks are absolutely dreadful, offering no discernible flavor. To make matters worse, my wife even vomited after consuming them. The quali... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cigarros electrónicos

Escrito pela empresa

A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

201 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 86% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,1

Todas as opiniões

(201)

125 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great product and great service

Great product and great service. Compared to other smoking devices on the market, this is certainly different and impressive with the hit of nicotine (or nicotine free is available!) perfect device and the flavours are spot on. If you're looking for an alternative, give these a try! Perfect service and delivery every time! Thanks Neafs!

6 de agosto de 2025
Opinião espontânea
logótipo da NEAFS

Resposta da NEAFS

Thank you for the kind words - we always welcome your custom

Classificada 5 em 5 estrelas

as a smoker for 20 years I decided to…

as a smoker for 20 years I decided to quit last year & was introduced to Neafs products which have worked perfectly for me I have not gone near or even craved a cigarette in 11 months
So I highly recommend their products

6 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Really lovely customer service!

Just wanted to say how great the customer service was — super friendly, quick to help, and honestly just really nice to deal with. It’s always a bit of a pain when something goes wrong, but they made it easy and stress-free.

Big thanks to the team for being so helpful! It’s rare to get service this good these days.

13 de maio de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

The starter bundle is great for the…

The starter bundle is great for the price great alternative for smoking and it’s cheaper healthier the website however is temperamental switching between the products cart and paying can be frustrating it would be great if there were more information about the TEO product also the bundle is a one time use witch is annoying also other than that products and delivery fantastic

31 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

mango ice pouches

I purchased the mango ice pouches
I was expecting a nice fruity flavour.. But its taste is discusting.. Very bland and like dirt. I can't even describe the But defo no mango

20 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The snus pouches are incredible

The snus pouches are incredible. The price is really good compared to other brands on the market.

The only problem is the tub design, you need a knife to get into it or you need to take the label off.

Other than that, the product flavours are great, longevity of thr nicotine is great.

All round, I'll be switching to this product permanently.

6 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Mis-sold a product as their website is incorrect.

I ordered a carton of Neafs Original on the basis that the website clearly stated that they were compatible with "all popular devices" but they do not. I have been assured by their AI chat host that I will get a full refund as the website should have made this clear. I have emailed every day for nearly two weeks and they have not responded. They do not answer the phone. I have now been in contact with Trading Standards who are looking into this company. I just want my money back as these sticks were mis-sold. I'm more than happy to return the carton.

18 de outubro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

impossible to contact

Ordered 200 coffee and a 20 pack of each of the other flavours. Only sent 20 pack of coffee. Impossible to contact - after 4 minutes the phone call just cuts out (if you select 1 for sales you get to leave a message at least). NOT HAPPY AT ALL!

UPDATE: Having finally managed to find an email address they were very apologetic and resent the full order by next day delivery. They still need to sort out the contact issues but their response once contacted was very good.

25 de outubro de 2024
Opinião espontânea
logótipo da NEAFS

Resposta da NEAFS

Thank you for sharing your feedback. We’re genuinely sorry for the initial mix-up with your order and the difficulty you experienced reaching us. While we’re thrilled to hear that our team was able to quickly resolve this with next-day delivery, we’re actively working on improving our communication channels to make it easier for you to get in touch.

Thank you for your patience, and for being a valued part of the NEAFS community! If there’s anything more we can do, please feel free to reach out at support@neafs.com

Classificada 5 em 5 estrelas

Amazing

The device Teo is so easy to use and a nice light weight. I use the menthol nicotine sticks and I get way more puffs than advertised. I've used other devices like iqos and they are nowhere near as good as NEAFS. I will be trying some other flavours which I'm told are good. The nicotine does satisfy me very well and the savings I'm making from combustible cigarettes is a no brained. Also the fact that Neaf sticks don't use tobacco is also great for my health. If you don't enjoy vaping I suggest you give them a try, I doubt you will be disappointed. Customer service is very friendly and helpful. Great device. I'm updating after trying all the flavours. My favourite us tge menthol followed by the coffee which leaves a coffee aftertaste, then I like the Blueberry which is a very subtle but nice taste , original is next with a nice tobacco taste, strawberry would be my least favourite which could be improved on. I bought a 200 carton of menthol and I will get either coffee or Blueberry next

10 de outubro de 2024
Opinião espontânea
logótipo da NEAFS

Resposta da NEAFS

Thank you so much for sharing your experience! We're thrilled to hear that you're enjoying the Teo device and the menthol nicotine sticks. It’s great to know you're getting more puffs than expected and finding it easy to use.

We're excited for you to try the other flavors—there are some fantastic options! It's also awesome that you're noticing the savings compared to combustible cigarettes and appreciating the benefits of a tobacco-free product.

Thank you for highlighting our customer service, too! We're always here to help. Welcome to the NEAFS community, and we hope you continue to enjoy your journey with us!

Classificada 5 em 5 estrelas

Fantastic brand

Fantastic brand. I wouldn't be without it now. Has helped me no end

25 de setembro de 2024
logótipo da NEAFS

Resposta da NEAFS

Hi Jenny,

Thank you so much for your lovely feedback! It’s fantastic to hear that NEAFS has made such a positive difference for you. Stories like yours inspire us to keep improving and delivering the best for our members.

We’re so grateful to have you as a valued member of the NEAFS community. If there’s ever anything you need, don’t hesitate to reach out—we're here to help!

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