Easy to navigate website with a variety of ways to pay for your items. The dress I ordered was just stunning. Quality made, fit was excellent and it was packed perfectly. Arrived within 3 days f... Ver mais
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Great brand. I already knew the brand but never bought directly from the website and that’s definitely something I would recommend. The shipping was unbelievably fast, the dress I bought is simply STU... Ver mais
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Needle and Thread dresses are outstanding. They are beautiful quality with excellent designs. I did try as you buy and sadly did not purchase due to the length of the dresses. They also have an exten... Ver mais
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Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely o... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Informações de contacto
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Reino Unido
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Excelente
427 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
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High quality beautiful dresses and wonderful costumercare!
I can only recommend dresses from Needle&Thread.
My overall experience has exceeded my expectations by far, being in design, fit, quality of materials as well as outstanding customercare. Nurcan was very helpful in guiding in sizes and through top service also made it possible for me to get my dream wedding dress. I am coming from a twin pregnancy and am "dealing" with a body which has been through much change and is still in change. I feel confident and beautiful wearing my dress and I thank Needle and Thread for being part of making that possible. Thank you!
2 de setembro de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your incredibly kind and thoughtful review, Kira— it truly means the world to us.
We’re absolutely delighted to hear that your experience with Needle & Thread exceeded your expectations and that you feel confident and beautiful in your wedding dress. That is exactly what we hope for every one of our brides, and knowing we played a small part in your special journey is an honour.
We’ll be sure to pass on your kind words to Nurcan – she’ll be so happy to know that her support made such a positive impact.
Wishing you all the love and happiness as you step into this next chapter — and congratulations again, not only on your wedding but on your twin journey as well 💖
“A Fairytale Dress with a Touch of Old Hollywood”
I wore the Needle & Thread Genevieve Ruffle Gown for my wedding, and it was everything I hoped for—romantic, elegant, and so unique. The cascading tulle ruffles created such beautiful movement, and the champagne shade felt timeless yet modern. The craftsmanship is amazing for the price; every detail from the delicate ruffles to the flattering silhouette felt thoughtful and luxurious.
The dress is surprisingly comfortable for a gown with so much volume—I could sit, dance, and move around without feeling restricted. I did size up based on reviews, and it was the right choice.
I received endless compliments and felt like a real-life movie star! The only thing to keep in mind is sizing—it runs a bit small, so check measurements carefully. Overall, I couldn’t recommend it enough for brides who want something whimsical, elegant, and totally unforgettable.
13 de junho de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for sharing your amazing experience, Maxine. We’re absolutely thrilled to hear that the Genevieve Ruffle Gown made you feel like a movie star on your wedding day. ✨
It’s wonderful to know you loved the romantic design, the craftsmanship, and that it was comfortable enough to dance and move freely. We really appreciate you sharing your sizing tip—it will be so helpful for other brides.
Wishing you all the happiness in your new chapter, and thank you again for choosing Needle & Thread 💕
The dress is cheaply made
The dress is cheaply made. It's made in India. The quality and the design is very ugly. I would not recommend.
30 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
We’re very sorry to hear that your dress did not meet your expectations. We always aim to provide high-quality products, and it’s clear we missed the mark this time.
Your feedback is important to us, and we’ll be sharing it with our quality team to ensure improvements are made. We’d also be happy to assist you directly if you’d like to discuss a return. Please contact our customer care team at customercare@needleandthread.com
Thank you for taking the time to share your experience.
Amazing dress
Amazing dress, classy, The dress is more beautiful than the picture
31 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your wonderful review! We’re thrilled to hear that the dress exceeded your expectations and that you found it even more beautiful in person 💕
We truly appreciate you sharing your experience and hope you enjoy wearing your dress!
fantastic try before you buy service
I used the try before you buy service which was just excellent. The dresses arrived beautifully and with such care, they were absolutely beautiful and a joy to use this service ion the comfort of my own home.
26 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed using our Try Before You Buy service and that the dresses arrived beautifully. 💛
It’s wonderful to know the service made it easy and enjoyable for you to try our dresses from the comfort of your home. We really appreciate you sharing your experience!
Really responsive customer service
Really responsive customer service
I was asked repeatedly where my dress came from - a massive hit and so comfortable. Worth every single penny - go for it, you will look and feel fabulous!
28 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your wonderful review, Sophie! We’re thrilled to hear you loved your dress and felt fabulous wearing it—it’s always great to know our customers are happy with both the style and comfort. 💛
We also really appreciate your kind words about our customer service—it means a lot to the team ✨
Gorgeous dress
Gorgeous dress, beautifully made and fits perfectly. I used the try before you buy option, which worked well for me. I kept the dress so didn’t use the return service and am very happy with my purchase.
31 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely review, Anna. We’re thrilled to hear that the dress fits perfectly and that the Try Before You Buy service worked well for you. 💛
It’s wonderful to know you’re happy with your purchase, and we truly appreciate you sharing your experience.
Good , bad & the ugly
Good - Beautiful dress , colour , style, texture. After x7 attempts to find a wedding dress. Opened the box and “ YES” this is the one.
Bad- Tad expensive
Ugly N/A
27 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for sharing your experience! We’re thrilled to hear that you found “the one” after such a journey—it really makes all the effort worthwhile. 💛
We appreciate your feedback regarding the price, and we’re always striving to ensure our dresses reflect the quality, design, and craftsmanship our customers expect.
Wishing you all the best for your special day, and thank you again for choosing Needle & Thread 🌸
Resposta da Needle & Thread
Thank you so much for your kind words, Lynn 🥰 We're thrilled to hear you loved your item and that it arrived quickly.
Your continued support truly means a lot to us, and we look forward to helping you find more beautiful pieces in the future.
Beautiful dresses stunning
Beautiful dresses stunning! Elegant and more
Just a bit of delay with refunds but other than that is all 5 out 5
15 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely review, Ginna💕 We're delighted to hear you found the dresses beautiful and elegant—it means a lot to us.
We also appreciate your patience regarding the refund delay and take your feedback seriously. We're always working to improve and ensure every part of the experience is smooth from start to finish.
Thanks again for your support, and we hope to see you again soon!
Beautiful dress for a special day
I ordered a dress for my sons wedding it came quickly and was in a beautiful box .The dress was beautiful and packaged really well,no creases at all .I am looking forward to wearing it.
25 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your kind words, Frances 💖 We're thrilled to hear the dress arrived quickly and in perfect condition—and even more delighted that you love it.
It’s wonderful to know it will be part of such a special occasion. We hope you feel absolutely amazing wearing it at your son’s wedding.
If you ever need anything in the future, we’d be more than happy to help 🌸
The gowns were delivered promptly
The gowns were delivered promptly, however I could not get the “try before you buy” method of payment to work. My card issuer confirmed to me the problem was not my card… so, I now await news of my card being re-credited before I can make another order… very disappointing!
18 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you for your review and for letting us know about your experience. We’re glad to hear your gowns were delivered promptly, but we’re very sorry for the issues you experienced with the “Try Before You Buy” payment.
If you haven’t already, please do reach out to our Customer Care team directly at customercare@needleandthread.com, who are always on hand to assist. We really appreciate you taking the time to share your thoughts.
The dresses are absolutely beautiful.
The dresses are absolutely beautiful.
16 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely review, Sally 💕 We’re thrilled to hear that you think the dresses are beautiful.
We hope you enjoy wearing it and can’t wait to see you shop with us again soon!
Beautiful dress and fast delivery ❤️
19 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely review, Belinda ❤️ We’re delighted to hear you love your dress and that it arrived quickly.
We hope you enjoy wearing it and can’t wait to see you shop with us again soon!
Beautiful and unusual dress
Prompt delivery. Beautiful dress perfectly packaged.
Fits perfectly though sized up.
22 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely review! 💕 We’re thrilled to hear that your dress arrived promptly, beautifully packaged, and fits perfectly. We’re glad you found sizing up worked well for you!
We hope you enjoy wearing it and look forward to seeing you shop again with us soon.
The delivery is super fast and the…
The delivery is super fast and the dress I bought was sooo beautiful and high quality. The customer service is very helpful and really tries to find solutions!
Thank you
20 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely review, Sabine. 💖 We’re delighted to hear you loved your dress and had such a positive experience with our service.
Your kind words mean a lot to us, and we can’t wait to welcome you back again soon!
Try before you buy!
I used the try before you buy service, the dresses were delivered quickly and beautifully packaged. I chose a dress that is fantastic quality and true to size. The return of the other dresses was really simple and everything was completed in less than a week.
3 de julho de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely review, Sarah. We’re delighted to hear that you enjoyed using our Try Before You Buy service and that your dress arrived quickly and beautifully packaged. It’s wonderful to know you found the quality fantastic, the fit true to size, and the return process simple.
We truly appreciate you taking the time to share your experience, and we look forward to helping you find more pieces you love in the future 💕
One of the Dresses I Ordered Wasn't…
One of the Dresses I Ordered Wasn't Like Picture Online. And Lot Bigger than Expected. Need to Return. Thank you For Your Friendly response. Not Like Sister Jane Customer services. Anyway. I've Returned immortal Rose Viola Micro Mini Dress. This Dress is More Like Midi Length And Quite Wide. I've Paid Postage At Post office For the Return. Order NO UK142711. Julie smart.
16 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you for your feedback, Julie, and we're sorry to hear that one of the dresses didn’t meet your expectations.
We understand how disappointing it can be when an item doesn't match the images or fit as expected. You're absolutely welcome to return it — just head over to our return portal, where you’ll see all available return options.
If you haven’t already done so, please do email our Customer Care team with your order number details. This will allow us to share your valuable feedback with our technical team so they can review the fit of this particular style.
We really appreciate you taking the time to share your thoughts. Your comments help us continue improving our designs and overall service.
Highly recommend
The dress is gorgeous and fits perfekt 👌
Fast delivery. Recommend, they truly deserve every star
13 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely review, Charlotta. We're thrilled to hear that you love the dress and that it fits perfectly.
It’s also great to know your delivery was fast — we always aim to provide both quality and efficiency.
We truly appreciate your recommendation and kind words — they mean the world to us! 💛
The response was great and very quick,
The response was great and very quick,
14 de agosto de 2025
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your kind feedback! We’re so pleased to hear you received a quick and helpful response — we always aim to provide the best possible service. We hope to welcome you back to shop with us!
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