Ordered sample packs first to make sure I would be happy with the fabric, ended up choosing bamboo shades, measured custom size for 3 basement windows. The no-drill blinds were super easy to install... Ver mais
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Leia as opiniões dos outros
I first ordered samples for the different fabric choices. They arrived quickly. After placing my order for Roman shades, they arrived on time, the shades match perfectly, and were exactly as expected.... Ver mais
I ordered a lot of samples which was really helpful to help me decide. I just wish they had been free. After a just a few weeks the bamboo blinds arrived and not only fit perfectly but look great, wel... Ver mais
I ended up with one shade being 1" shorter than the other end. I decided to deal with it rather than returning the shade. I misunderstood what guarantee fit meant. It was not explained well on the... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.
Informações de contacto
1500 N GRANT ST, STE R, 80203, Denver, Estados Unidos da América
- support@neutralcurtains.com
- neutralcurtains.com
4,5
Excelente
330 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The product is well made and beautiful…
The product is well made and beautiful (relaxed Roman shades) and the customer service couldn’t have been better. I had an issue with the pull cords being too short, and customer service addressed it immediately and fairly - sending a replacement product with no hassle. I will be shopping here again and recommending to family and friends.
29 de novembro de 2025
Resposta da Neutralcurtains
Thank you for your support! We’re thrilled you love the shades and truly appreciate your recommendation—it means so much to us.
Always excellent help
Always excellent help ! Fast service and well made beautiful window coverings! I have blinds and curtains and love all of them !
27 de novembro de 2025
Resposta da Neutralcurtains
Thank you for sharing! We’re so happy to hear that you love our products—your kind words truly made our day.
I had a question and the answer was too…
I had a question and the answer was too vague and not practical.
19 de novembro de 2025
Resposta da Neutralcurtains
Thank you for sharing your concerns, and we sincerely apologize that our earlier response did not meet your expectations. We understand your frustration when seeking practical and clear answers for your custom bamboo curtain.
Each of our curtains is individually made based on specific choices of fabric, style, and mounting system, which means the final weight can vary significantly between orders. Without knowing the exact specifications of your curtain, we cannot accurately determine whether an no drill shade would be suitable for a tiled wall. We truly regret that we were unable to provide a more tailored solution initially. Your satisfaction is very important to us, and we would be happy to offer more detailed guidance based on your exact requirements. Please feel free to contact us directly via email, and we'll make every effort to assist you personally.
Thank you again for your feedback—it helps us improve. We hope to have the opportunity to restore your confidence in our service.
The curtains look nice until we push…
The curtains look nice until we push them up. It seems the fold are not in the right place and they look crooked. It takes patience to get them to lay just right. Otherwise they are great.
17 de novembro de 2025
Resposta da Neutralcurtains
Dear Charlotte,
Thank you for your honest feedback, and we’re glad to hear you find the curtains nice overall!
We’re sorry to learn about the difficulty you’re experiencing when raising the curtains. This is certainly not the experience we want you to have.
To better understand the issue and provide you with the most effective support, could you please send us a few photos or a short video showing how the curtains look when raised? You can send them directly to us at support@neutralcurtains.com with your order number #16341.
We take every piece of feedback seriously and will do our best to help resolve this for you promptly.
Thank you again for sharing your experience.
Best regards,
The Neutral Curtains Team
I chose Neutral Curtains because they have a great website, quality product, and efficient service.
I chose Neutral Curtains because they provide the best instructions for measuring and also deliver their sample books quickly and at no cost to me. The curtains arrived promptly in less than a week and were
the perfect length. They were packaged well and the wrinkles fell out with no ironing or steaming needed. I do wish they would sell c-hooks for use on already-installed rods that have returns that mount to the wall.
23 de novembro de 2025
Resposta da Neutralcurtains
Thank you so much for taking the time to share your kind and detailed feedback with us!
We truly appreciate your suggestion about offering c-hooks for already-installed rods, and we’ll certainly share this idea with our product team for future consideration.
We’re so glad you’re happy with your purchase and hope you continue to enjoy your new curtains for years to come!
The best customer service and high end…
The best customer service and high end look for a really good cost!
13 de novembro de 2025
Resposta da Neutralcurtains
Thank you so much for your kind words! We're thrilled you loved the service and the look — it means a lot to us.
The blind is perfect
The blind is perfect. Just as described and what I wanted. Love the top down bottom up.
13 de novembro de 2025
Resposta da Neutralcurtains
Thank you so much for your wonderful feedback! We’re so glad to hear you love your top-down bottom-up blind and that it matches exactly what you wanted.
Don’t think twice!!!
I got my guest bedroom roman shades from Neutral Curtains and am absolutely in love with them. After looking at their social media accounts and what people have purchased, I decided to go with the relaxed style and I don’t regret it one bit! It elevated my room SO MUCH. So simple yet so elegant. Such high quality fabric and it was easy to install. My husband put them up in minutes!!
6 de outubro de 2025
Resposta da Neutralcurtains
Thank you so much for sharing your wonderful experience! We’re thrilled to hear you love your Roman shades and that they brought such elegance to your room.
Wishing you many cozy moments in your beautifully elevated space.
Simple, beautiful solution for a small window.
They are exactly as described. Very good quality. Function exactly as needed, adjustable privacy with a natural element.
8 de novembro de 2025
Resposta da Neutralcurtains
Thank you for your lovely review! Your satisfaction means a lot to us!
Fantastic product and shipped very fast!
26 de novembro de 2025
Opinião espontânea
Resposta da Neutralcurtains
We’re so happy to hear this! Thank you for taking the time to share your experience.
Vivienne Plaid Striped Linen Roman Shades, Top Down Bottom Up
I ordered two of these in "Beige Fog" a couple of months ago for the bathroom. The fabric is very nice, and with the "Privacy" white lining, allows a fair amount of light into the room during the day but prevents you from seeing even shadows at night. The top/down and bottom/up operation are both very smooth and I've had no issues so far. The shipment arrived in under 2 weeks and was in perfect condition. Installation took less than 15 min for each shade. The only slight downside is that the horizontal plastic slats within the fabric that ensure it folds neatly are somewhat visible, and when backlit look sort of yellowish against the bright white fabric. But all in all, a very beautiful shade.
6 de novembro de 2025
Resposta da Neutralcurtains
Your feedback truly made our day. Thank you for choosing us!
Curtains did not come in as ordered and…
Curtains did not come in as ordered and was disappointed with the results and expected a full refund which I did not receive and they also made me pay for shipping which was disappointing
4 de novembro de 2025
Resposta da Neutralcurtains
Dear Customer,
Thank you for sharing your feedback, and we're sorry to hear that the curtains did not meet your expectations.
We’d like to kindly clarify that our website clearly states that curtains are sold as single panels, and your order was custom-made exactly according to the specifications you provided. There was no error in the production process.
Even so, in an effort to ensure your satisfaction, we processed a return and issued a refund as per our policy. The 90% refund covered the full product value, and the 10% deduction corresponded to the original outbound shipping cost, as stated in our return policy.
We truly value your opinion, and we’re always working to improve our service. If you have further questions or need additional support, please feel free to contact our customer service team directly via email.
Thank you for giving us the opportunity to clarify.
Resposta da Neutralcurtains
Thank you!
Great quality product
6 de novembro de 2025
Resposta da Neutralcurtains
Thank you for the lovely words!
I have made two orders and both have…
I have made two orders and both have not been the right measurements. I've had my contractor measure and I know the measurements are correct, but 8 out of 8 of my items are off.
2 de novembro de 2025
Resposta da Neutralcurtains
Dear Kary,
We sincerely apologize for the inconvenience you've experienced with your orders. We are committed to resolving this for you and have sent you a private message to gather the necessary details. Please check your inbox when you have a moment.
Thank you for your patience.
Service was great
Service was great! We had an issue with our first order getting damaged during shipment and neutral curtains replaced it immediately.
Quality was good too. Happy with what we received
25 de outubro de 2025
Resposta da Neutralcurtains
Thank you for the lovely words!
Positive experience from start to finish
I ordered two Roman shades, and from start to finish, the experience was great. When I had a few questions, customer service quickly replied. Samples were received within days, and when the shades arrived (which took only 10 days), they were well made and fit perfectly. I'm actually ordering curtains now...thanks, Neutralcurtains!
13 de outubro de 2025
Opinião espontânea
Resposta da Neutralcurtains
We’re so happy to hear this! Thank you for taking the time to share your experience. Enjoy your beautiful new space!
Resposta da Neutralcurtains
We’re grateful for your review!
Beautiful product, fast shipping
I ordered two Roman shades for our bedroom and we're in love. Such great quality and seamless experience.
30 de setembro de 2025
Opinião espontânea
Resposta da Neutralcurtains
Thank you so much for your wonderful feedback! We truly appreciate you choosing our products!
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