New Rebels Opiniões 

704
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Wat een mooi assortiment heeft New Rebels! Het was even lastig kiezen, maar toen ik de knoop had doorgehakt en een mooie tas voor mijn nieuwe studie had uitgekozen, hoefde ik niet lang te wachten, wan... Ver mais

Classificada 5 em 5 estrelas

Keurige afhandeling van een klacht. Rits was kapot na 3 maanden gebruik, 1 mailtje en er werd overwogen om het retour te zenden of dat het wellicht vanuit duurzaamheidsoverwegingen niet nodig was. Dat... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Tot 2x toe een tas terug gestuurd omdat we het net niet mooi genoeg vonden, dus niet onze smaak, de 3de tas was het! Het was geen probleem, kreeg elke keer netjes m'n geld terug en kon weer een nieuwe... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We hebben de Ceres Milwaukee Roze 18L Rugzak Waterafstotend Laptop 15.6" besteld en zijn supertevreden! De tas werd snel en netjes geleverd, en ziet er niet alleen mooi uit maar is ook stevig, rui... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de malas e malas de viagem
  2. Loja de malas e bolsas

Escrito pela empresa

New-Rebels.com is de officiële webshop van New Rebels. Bij ons vind je rugtassen, roll-top tassen, laptoptassen, reis- en sporttassen, telefoontasjes en nog veel meer in leuke kleuren, prints, materialen en voor een verrassend mooie prijs. Voor 16:00 besteld is vandaag verzonden. Wij leveren in meer dan 20 landen.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

704 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(704)

127 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Product zoals omschreven

Product zoals omschreven, kleur prachtig en snelle levering. Top bedrijf 👍🏼

12 de abril de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Dat vinden wij fijn om te horen! heel veel plezier met de tas.
Groet, Team New Rebels

Classificada 5 em 5 estrelas

De New Rebels William Milwaukee Beige…

De New Rebels William Milwaukee Beige 18L Rugzak besteld bij New-rebels.com.
2 dagen later keurig verpakt in huis!
Prachtige tas! Stevig, mooie kleur en erg ruim. Super blij mee!

14 de abril de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Hi Cindy,
fijn om te horen! heel veel plezier met de tas.
Groet, Team New Rebels

Classificada 5 em 5 estrelas

Great item

Great item, delivery to the UK didn't take too long!

27 de fevereiro de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Hi Martina,

Thanks for the review, we wish you lots of fun with the bag,we are delighted that it did not take long for the order to be delivered.
Sometimes the packages are detained by customs, therefore it sometimes takes a little longer.

Regards,
Team New Rebels

Classificada 5 em 5 estrelas

Geld terug na half jaar

We kochten in augustus een tas voor onze dochter ivm de overstap naar het VO. Helaas was de rits twee weken geleden kapot.. contact gehad en ik mocht hem terugsturen. Vervolgens heb ik mijn geld terug gekregen en kon ik weer een nieuwe tas bestellen! Top geregeld dus!

21 de fevereiro de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Beste Sjanine,
Fijn om te horen, heel veel plezier met je nieuwe tas,

Groet, Team New Rebels

Classificada 4 em 5 estrelas

Top artikel

Top artikel! Komt overeen met wat op de foto staat. Waarom jullie geen 5 sterren krijgen. Ik betaal voor verzending krijg netjes een mail van DHL met de trackingnummer en daarna geven ze het gewoon door aan de post. Die er twee keer zolang over doet. Over dat laatste kunnen jullie niks doen denk ik maar vind het zo jammer.

20 de fevereiro de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Beste heer van Cauwenbergh,

Dat is inderdaad vervelend, ik zie dat het pakket overgedragen is aan BPost, dit is een uitzondering.
Verder wens ik u heel veel plezier met de Mart rolltop Rugtas.

Groet, Luuk
Team New Rebels

Classificada 5 em 5 estrelas

AMAZING PRODUCTS & PEOPLE

AMAZING PRODUCTS, even more AMAZING PEOPLE working at New Rebels!! Responsive, knowledgeable, resourceful, respectful, KIND! Any issue I had, they fully addressed with care. This team is teaching lessons in true customer service and others should take notes!

13 de fevereiro de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Hi Anastasia,

Glad to hear you like our service, we do everything we can to keep customers happy. I wish you lots of fun with the rainbow series.

Greetings,
Luuk
Team New Rebels

Classificada 5 em 5 estrelas

Wat een topservice!De rits van mijn…

Wat een topservice!De rits van mijn rugzak was op twee plekken kapot gegaan. Ondanks dat de aankoop van de tas ruim drie maanden buiten de garantieperiode viel, kreeg ik toch kosteloos een nieuwe tas. Mijn dag kon niet meer stuk, temeer omdat de tas erg mooi, handig en fijn is!

15 de fevereiro de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Beste Thessa,

Fijn om te horen, heel veel plezier met je nieuwe tas,
Groet,
Team New Rebels

Classificada 5 em 5 estrelas

My bag is absolutely beautiful

My bag is absolutely beautiful. Love love love. It arrived so quickly and the customer service was excellent when I had a query.

10 de fevereiro de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Hi Rowan,

Wow, your enthusiasm just made our day! We’re so happy to hear that you love love love your bag and that our customer service could help you out. Enjoy your beautiful new bag, and thanks for being a part of the New Rebels family!

Best regards,
Anna (Team New Rebels)

Classificada 5 em 5 estrelas

Excellent product

Great aesthetic sense in the design, very good quality of materials and the delivery process was clear and faster than expected. 100% recommendable

10 de fevereiro de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Hi Enzo, tnx for the Compliment.
Kind Regards Luuk (Team New Rebels)

Classificada 5 em 5 estrelas

Uitstekende klantenservice

Helaas ging de rits van de rugzak na zo`n 5/6 maanden kapot. Vervolgens contact met de klantenservice van New-Rebels opgenomen met de vraag of dit onder de garantie valt. Binnen een uur een uiterst vriendelijke reactie ontvangen. Na het doorsturen van foto`s van de beschadiging is er direct kosteloos een nieuwe tas naar mij verzonden. De nieuwe tas is de volgende dag al ontvangen. Top service, waren alle bedrijven maar zo! Ga zo door.....

7 de fevereiro de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Beste Marc,
Fijn om te horen, heel veel plezier met je nieuwe tas,
Groet, Team New Rebels

Classificada 5 em 5 estrelas

Rits stuk… nieuwe tas ontvangen!

Een mooie stevige tas besteld voor onze dochter. De rits ging helaas na een paar maanden al kapot. Hiervoor contact opgenomen en een nieuwe tas mogen ontvangen! Super service! Bedankt!

4 de fevereiro de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Hoi Iris,
Fijn om te horen, Heel veel plezier met je nieuwe tas,
Groet, Team New Rebels

Classificada 5 em 5 estrelas

Er kwamen wat naden los van mijn…

Er kwamen wat naden los van mijn dochter haar rugtas.
Na indienen foto's hebben we een nieuwe tas toegestuurd gekregen onder garantie. Zo hoort het!

29 de janeiro de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Beste Marcel, Fijn om te horen, heel veel plezier met je nieuwe tas,
Groet, Team New Rebels

Classificada 5 em 5 estrelas

Wij hebben al 2x rugtassen besteld

Wij hebben al 2x rugtassen besteld. Deze zijn van super kwaliteit en de levering ging heel snel. Wij zijn super tevreden over zowel producten alsook de service!

22 de janeiro de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Hoi Sabine, Fijn om te horen, heel veel plezier met je nieuwe tas,
Groet, Team New Rebels

Classificada 5 em 5 estrelas

fast delivery

fast delivery, beautiful products. anything wrong: the same speed en service. Compliments

22 de janeiro de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Tnx, have fun with your bag.
Team, New Rebels

Classificada 3 em 5 estrelas

Great products. Poor packaging.

The backpack is good. The packaging was a little bit poor as my backpack had a few marks here and there. Didn't want to return my bag as I needed it asap.

17 de janeiro de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Hi Dimirta,

How annoying that the package was damaged, we use packaging made of recycled PVC so this should be very sturdy.
In anyway, we wish you lots of fun with the new bag.
Kind regards,
Luuk (Team New Rebels)

Classificada 5 em 5 estrelas

Super goede klantenservice!

Super goede klantenservice en vriendelijke medewerkers!
Zelfs in het weekend kreeg ik nog reactie op mijn mail.

De rits van mijn tas had het begeven na een half jaar. Een nieuwe tas is onderweg. Blij mee!

20 de janeiro de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Beste Melissa, Fijn om te horen, heel veel plezier met je nieuwe tas,
Groet, Team New Rebels

Classificada 1 em 5 estrelas

Poor customer experience - UK buyers beware

Poor experience. Customer service non existent. Can tell just by some of the responses to bad reviews on here they take no responsibility. Ordered 2 backpacks, sizes incorrect on website. Look great on the outside but inside is cheap and nasty material. Requested return, several attempts via on line form which doesn't all pull through in English when requested (which I was told was my fault). Emails ignored. Tried again and this time informed returns from UK are at own cost. 2 bags dropped off at the charity shop, hope they will be able to get something for them. Very poor service, overall wish I had not bothered.

6 de dezembro de 2024
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Your return request will have 3 flags at the top, Dutch, German and English, when you set it to English it will be in your language.

Furthermore, I do not see any Email from you about this issue not in your name also not in your order number, and we have therefore certainly not indicated that it would be your fault, that is not how our customer service works.

Everything about returns from UK is neatly stated in our terms and conditions and customers always get a neat reply from us.As for the sizes on the website, they are correct. it is a Roll Top bag, rolled out the bag is larger and therefore 21 Litres.

It is unfortunate that you are experiencing that our bags would not be good, apparently it has to do with the way you feel you have been treated by us and we regret that.

If you would like to email again about this, I would be happy to explain it to you again, you know our email address.

Regards, Team New Rebels

Classificada 1 em 5 estrelas

I tried to return a recent purchase…

I tried to return a recent purchase from the UK and it would have cost me £45.00. It’s a difficult, hard to understand and far too expensive process. I then complained but I have heard nothing.

11 de janeiro de 2025
Opinião espontânea
logótipo da New Rebels

Resposta da New Rebels

Good evening Sally, we have since been in contact, apparently I had not received an email from you but we will resolve this for you, nice of you to respond by email, we like to resolve misunderstandings. for problems always email me directly luuk@takethatbrand.com, and I will resolve it for you.
Regards,
Luuk Doedens

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