The bags might be good, but the customer service is a complete mess. I bought two bags ONLY because the promotion promised a free third — I never would’ve spent the money otherwise. Surprise: the... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
0mg!!! Just recieved my new shoes orange high heels bow on side. My 3rd purchase with Newbella now. I am so hooked now. Shipping was super duper fast. Quality amazing extremely comfortable. Colour lov... Ver mais
A empresa respondeu
Still have no news of my order on June 29th do not order from that company IS A SCAM. It took them more than a month to answer this unprofessional non consumer experience driven content: Répon... Ver mais
A empresa respondeu
Warning!!! Newer not bay nothing from this company, because it’s scammers and deceivers! I’m won’t return my order, because don’t like model and quality boots, 2 months customer service don’t give me... Ver mais
A empresa respondeu
2,3
Mau
216 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer Service
Edward solved an issue with my order, he knows how to deal with the customer, I was very happy with the results.
1 de outubro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Who is this Exceptional Edward???
I've just spent some time reading the reviews. They were either 1 star complaints or 5 star reviews which always mentioned a very helpful sales assistant named Edward. Sort of weird how so many reviews mention Edward in particular, only ever Edward. I think all the 5 star reviews are fake.
One thing in their favour is they do respond to all the bad reviews, but not sure if they really follow up as they say they will....v. sketchy
1 de outubro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
Edward is one of our CS.
He is word hard and responsible so that win so many customers's respect and love.
Besides,if the customers mentioned their unsatisfied with the customer service,we will ask for the order number and contact through the email.
This is the resaon why no follow up bu some customers,becasue the problems has been solved after our after sale team has contacted with them.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Doesn't Pay to Order Shoes from a no name brand online
Forget ever getting an exchange or refund from this company. US Size I am a 9.5, I ordered 10 because I know shoes can run small. The shoes did not fit at all still-it was way too small; my feet were scrunched in them. I also ordered a men's tennis shoe. The size was right but there was no real sole inside the shoe! It was like thick paper material. I emailed them, they asked to see pic, I took pictures. Neither shoe was worn outside, it was in perfect condition. They offer a 50% credit. They even asked me if I am sure I chose the US sizing. YES I did. I have to take my losses because whoever is doing their customer service is an idiot, sorry to say that, but that is what I get for ordering from a company I don't know anything about online. I am sure half their reviews are fake and paid for...there is no way they have that many great reviews. On the other hand, luckily two other shoes did work out in the order, so that is why they get two stars, but 0 for customer service and returns.
To your reply:
Per your size chart , a size up is usually good, your sizes are still off. I know how to read size charts. You didn’t offer me a return. You just 50% off, I clearly asked for return instructions… yiu should train your CS better then. I asked for the return instructions. Instead I was asked to send pic and then given 50% off. No return instructions or label.
28 de setembro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
For size problem,our after sale team has provide 2 solutions for you,one is 50% refund to keep the shoe,another one is resend.
And we did send the correct size,our website has size chart with each product,you can check it next time when you order it.
Please provide your order number for us,our after sales team will contact with you to resolve this issue for you.
Thank you for giving us the opportunity to make this right.
Not too bad
Shoes not too bad considering the reasonable price. Took 3 weeks for delivery and after reading some reviews I was a little worried they wouldn’t turn up at all.
29 de setembro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
Thank you for purchasing with us.I would
like to personally apologize for your experience with our products.
We strive to offer the 100% satisfaction for all our customers
and will dowhatever it takes to make you happy.
Please provide your order number for us,our after sales team will contact with you to resolve this issue for you.
Thank you for giving us the opportunity to make this right.
My mom ordered shoes for me and we got a confirmation email but never got a tracking number, after 3 weeks I reached out via WhatsApp and they said they no longer sold that product and gave me a refun
My mom ordered me shoes for my birthday, I got an order confirmation we never received a tracking number and after 3 weeks
26 de setembro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
Please be informed that that is the function that our store will send a confirmation email after the customer places the orders automatically
Please provide your order number for us,our after sales team will contact with you to resolve this issue for you.
Thank you for giving us the opportunity to make this right.
Been emailing regarding my order not a…
Been emailing regarding my order not a single response DO NOT ORDER from this site!!!
Order number 52910
10 de setembro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
Thank you for purchasing with us.I would
like to personally apologize for your experience with our products.
We strive to offer the 100% satisfaction for all our customers
and will dowhatever it takes to make you happy.
Please provide your order number for us,our after sales team will contact with you to resolve this issue for you.
Thank you for giving us the opportunity to make this right.
Resposta da Newbella
Dear Customer,
Thank you for purchasing with us.I would
like to personally apologize for your experience with our products.
We strive to offer the 100% satisfaction for all our customers
and will dowhatever it takes to make you happy.
Please provide your order number for us,our after sales team will contact with you to resolve this issue for you.
Thank you for giving us the opportunity to make this right.
Great customer service
I had a problem with my order at newbella. I chatted with Edward via whatsapp and he was great, he answered quickly and was absolutely willing to find the best solution for me! Competent and friendly, great service, great shop. Thank you! I was completely satisfied.
27 de setembro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Beautiful shoes with nice material
Dear NewBella
Thank you for sending me pair of nice classy shoes. It is beautiful and nice material. I can definitely recommend it. I had some issues with my order first time/ wrong color, but NewBella solved the problem and instead sending me a new pair of shoes. I am very happy with my new shoes. Once again thank you.
26 de setembro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
As we chceked that you have emailed us at 9/22,and we have replied you in 9/24,for the wrong color you mentioned,we have feedback to warehouse that you order was Caramel,and you did receive Caramel color,please check your order detail.
Furthermore,our CS has provided a discount code for you as compensation.
Please keep in touch with us through our email and provide the screenshot you didn't receive any respond.
We will confirm for you
Have a nice day
My shoes were not what was displayed in…
My shoes were not what was displayed in their advertising. I have asked how I may return the shoes. They will not give me a return address……why?
Company reimbursed 50% of the cost. I agreed and kept the shoes.
10 de setembro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
Due to we doesn't enquip the shipping label so that we would provide 2 solutions for customer of package receive not as descriped.
Please provide the order number for us.
We will confirm the actual situation for you.
I've had quick
I've had quick, helpful polite experience with customer service. They were very helpful in resolving my issue. I would definitely order from them again
22 de setembro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
j'ai commande deux paire de chaussures…
j'ai commande deux paire de chaussures pour environ 85 euro depuis 4 juin 2023. j ai jamais rien reçu. je me suis plaind sur leur page Instagram et ils m'ont promis de me renvoyer le 3 août le coli et nous sommes le 23 septembre 2023 j'ai jamais rien reçu ni suivi ni rien. c'est de l'arnaque , ne commander pas chez eux.ca semble beau et attractif mais c'est des arnaqueurs
23 de setembro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
We value your complete satisfaction and strive to provide high quality products and excellent customer service.
Usually,Processing Time of resend package needs 3-5 Business Days
Please provide the order number for us so that we can confirm for you.
Thieves, don’t buy from them!
I purchased 4 items from Newbella, I kept 2 items and returned 2 items because they didn’t fit. I was told on May 17, 2023 that the items were received and that a refund will be issued. It is now September and I have yet to receive my refund. Every time I send them an email, they say we are working on it. Don’t buy from this site.
Order NEWBELLA-51682
15 de maio de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
We value your complete satisfaction and strive to provide high quality products and excellent customer service.
Please provide your order number for us so that we can confirm the status of the refund.
Thanks for your patience.
i need to speak to edward
NEWBELLA got time to email me promos but not a status update for my order 🤨? it’s been like a month and my shoes haven’t shipped yet 😭💔
20 de setembro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
Please provide the order number so that we can confrim the status for you.
Thanks for your understanding.
Bad quality and unreasonable reply
The product that I received is totally different from what it presents on the website. It seems a copy, not the original bag. I was disappointed and contacted them they replied (My colleague packed the wrong bag by mistake) and the solution that they gave me a refund of 50% amount of the order amount!??
How come that !????
If I read the review before ordering I'll never buy it...
18 de setembro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
Thank you for purchasing with us. I want to apologize for your experience with our product personally.
Please provide your order number for us; our after-sales team will contact you to resolve this issue.
Thank you for giving us the opportunity to make this right.
I ordered two pairs of shoes and took…
I ordered two pairs of shoes and took less then two weeks to arrive and for any questions via WhatsApp it’s very easy , they answer you very fast and they are very kind. Thanks for your help Edward.I can recommend Newbella! Top Quality!!!
18 de setembro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
Shoes
I ordered 2 pair of shoes. They are a perfect fit and the correct color. Very comfortable. It took less than 2 weeks for them to arrive. I'm very satisfied with the products I purchased.
18 de setembro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service
It had passed almost a month since I…
It had passed almost a month since I order my bags and shoes and they haven't even shipped them yet.
I have mailed them and they have answered that 0it is processing the order. 1 month to process?
15 de setembro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
Thank you for purchasing with us.I would like to personally apologize for your experience with our products.
We strive to offer the 100% satisfaction for all our customers
and will dowhatever it takes to make you happy.
Please provide your order number for us,our after sales team will contact with you to resolve this issue for you.
Thank you for giving us the opportunity to make this right.
Don’t buy shoes from here
Don’t buy shoes from here! They took forever to come in and when they did they smelled horrible. They looked like someone had already worn and returned them. The smell lingers and smells like chemicals mixed with cigarettes. I’be left them outside to air out for 3 days and the smell is still stronger than anything else. Do not recommend.
14 de setembro de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
Sorry to bother you.
We value your complete satisfaction and strive to provide high-quality products and excellent customer service.
Please tell us your order details,including the order number for us to confirm.
We will contact the factory colleagues to confirm it and we will provide you with a solution within 5 working days.
Thanks for your understanding and cooperation.
Best regards,
Customer Service Center
I bought two pair of sandals for some…
I bought two pair of sandals for some special occasion, but I didn’t get my tracking no and any delivery information so i wrote a mail about this, they revert me by saying the pairs i selected are OUT OF STOCK😳, but they did not mention this on their website, this is very annoying as i wanted my refund back and sent email about this but no one giving me answer till date, very poor and bad service, zero star
25 de agosto de 2023
Opinião espontânea
Resposta da Newbella
Dear Customer,
Thank you for purchasing with us.
I would like to personally apologize for your experience with our products.
We strive to offer the 100% satisfaction for all our customers
and will dowhatever it takes to make you happy.
Please provide your order number for us,our after sales team will contact with you to resolve this issue for you.
Thank you for giving us the opportunity to make this right.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.