NHS fleet service was really smooth from the beginning till the delivery of the car. They have really nice offers and highly affordable. Haven’t seen that kind of service ever. Booking process was str... Ver mais
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I love my car, it has exceeded my expectations. Fast turnaround, clear communication. The gentleman Simon who delivered my car was fantastic. I felt a bit nervous and intimated wurh so much technology... Ver mais
Everything went on so well and quick. I had my car within 2 weeks of ordering it. Except, I was made to wait another day the car to get to me as the delivery company forgot to make an appointment wi... Ver mais
Contacting yourselves has been a nightmare for the majority of my order. When phoning up I have been on hold for over an hour on several occasions before either giving up or being cut off. However whe... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.
Informações de contacto
Manufacturing & Innovation Hub, NE25 0QJ, Whitley Bay, Reino Unido
- 0344 811 8228
- nhsfleetsolutions.co.uk
4,3
Excelente
9 mil opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
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The car was dirty -
The car was dirty -
The car battery was not charged at all and the petrol was quarter of the tank.
The cable wires in the boot were everywhere and not in the bag.
Not impressed with the service.
Not happy with the service.
27 de agosto de 2026
Resposta da NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet expectations on this occasion. We appreciate that receiving your vehicle should be a positive experience, and we regret that this was not the case for you.
We value all feedback and appreciate you bringing your experience to our attention. Your comments have been noted and shared with the relevant supplier, who may be in touch to discuss this further.
Best Wishes,
NHS Fleet Solutions.
Top recommended in all ways
27 de agosto de 2026
Service was poor
Service was poor, took 5 months to get the car with minimal communication
3 de setembro de 2026
Resposta da NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with the communication and updates provided during the delivery of your vehicle. We appreciate that extended wait times for a new vehicle can be frustrating, particularly when estimated timescales change throughout the process.
The delivery times displayed on our website are estimates based on information provided by manufacturers and dealerships and are intended as a guide only. Unfortunately, these dates can be subject to change due to factors outside of our control. For the latest updates on an order, dealership contact details are provided by SMS so that customers can obtain information directly from the supplying dealer.
We are pleased to hear that you have now received your vehicle and appreciate you taking the time to bring your experience to our attention. Your feedback is valuable and helps us review and improve the service we provide.
Best wishes,
NHS Fleet Solutions
The car still hasn’t been delivered…
The car still hasn’t been delivered yet.
No new date given.
Had cancelled insurance on current car and booked appointments to sell.
Very disappointed.
4 de setembro de 2026
Resposta da NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your delivery did not go ahead and that your experience did not meet expectations on this occasion. We appreciate that waiting for a vehicle can be frustrating, particularly when a delivery date is revised.
We value all feedback and appreciate you bringing your experience to our attention. Your comments have been noted and shared with the relevant team, who may be in touch to discuss this further.
Thank you again for taking the time to provide your feedback.
Best wishes,
NHS Fleet Solutions.
Nice car and a fairly competitive…
Nice car and a fairly competitive package, however customer service, communication and everything else you would expect was very much lacking.
4 de setembro de 2026
Resposta da NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are pleased to hear that you are happy with your vehicle and found the package to be competitive. However, we are sorry to learn that our customer service, communication, and overall support did not meet your expectations on this occasion. We understand how important clear and timely communication is throughout the journey and regret any dissatisfaction caused.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made. Thank you for bringing your experience to our attention.
Best wishes,
NHS Fleet Solution
Easy process
Easy process , car arrived 3 weeks after ordering. Good communication and lovely delivery driver
4 de setembro de 2026
The entire process was good and simple…
The entire process was good and simple but during the wait for the car the communication part is very slow and there was time when no updates was provided for almost 2 months.
4 de setembro de 2026
Resposta da NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are pleased to hear that you found the overall process straightforward and easy to complete. However, we are sorry to hear that you were dissatisfied with the communication during the wait for your vehicle. We appreciate that waiting without updates for an extended period can be frustrating.
We are pleased to see that your vehicle is now booked in for delivery and appreciate you taking the time to bring your experience to our attention. Your feedback is valuable and helps us review and improve the service we provide.
We hope you enjoy your new vehicle.
Best wishes,
NHS Fleet Solutions
Amazing experience
Amazing experience, communication is really good and informative.
4 de setembro de 2026
Excellent service
Excellent service, the whole
process from order to delivery was fabulous!
3 de setembro de 2026
Great communication
Great communication, kept upto date regards progress of my order. No stress all very straightforward once I had selected my car.
27 de agosto de 2026
Excellent would recommend
Excellent would recommend. Seamless transition between vehicles. Helpful team. Very positive experience.
27 de agosto de 2026
All good
Good service from start of ordering process and then the delivery and updates all along the process
25 de agosto de 2026
Everything was smooth and clear from…
Everything was smooth and clear from placing the order to the car delivery. I had no issues at all. Very happy.
4 de setembro de 2026
Great team & comms
Great team, great comms and good value way to enjoy a new car.
4 de setembro de 2026
Really great experience
Really great experience, ordered and within 8 weeks had car in my driveway. Delivered in good condition and no issues
28 de agosto de 2026
Absolutely disgusting customer…
Absolutely disgusting customer services. Was sold a vehicle in July 2026 with September delivery I was told was in stock. No response to multiple requests updates until late August when I was told November !! No update in between. Made complaint and two weeks later still no response they really are disgusting. Now I have no car as expecting one in September so will have to source one at my own expense. Abhorrent poor please please don’t use these people.
Update: attempted to take down trustpilot review after 24 hours but three weeks in and still no contact re my complaint. Tells you everything.
11 de setembro de 2026
Opinião espontânea
Resposta da NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with the delivery timescales and the updates provided regarding your vehicle order. We understand that delays and changes to estimated delivery dates can be frustrating.
We aim to be as transparent as possible and provide delivery estimates based on information supplied by dealerships and manufacturers. However, these dates are intended as a guide only and can be subject to change throughout the ordering process due to factors outside of our control. For customers wishing to obtain the latest update on their vehicle, dealership contact details are provided by SMS.
We can see that a complaint has been raised with our Customer Services team regarding your concerns. A member of the team will review your case and be in touch with you in due course.
We appreciate you taking the time to bring your experience to our attention and value your feedback as it helps us to review and improve our service.
Best Wishes,
NHS Fleet Solutions.
Promptness in service delivery
Promptness and service delivery. awesome experience
1 de setembro de 2026
Seamless transition between old car…
Seamless transition between old car pick up and new car drop off.
8 de setembro de 2026
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