The pre-ordered item was late and when it arrived the quality was very underwhelming. The waist was super long even wearing the item high-waisted and the fabric felt like it would pill easily and stre... Ver mais
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Leia as opiniões dos outros
Nimble have outstanding customer service. I had an issue with an item recently and they went above and beyond. I have quite a few of their items now and love them all.
A empresa respondeu
I’ve been buying Nimble Activewear for five years now, I adore their products. But behind their products is a fantastic customer service team. I’ve often dealt with Caroline, whether it be for specifi... Ver mais
A empresa respondeu
The Nimble team have gone above & beyond to solve my query. They looked into the problem, gave advice & came up with alternative options. They responded so quickly & really cared about my experience.... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Shop activewear, gym workout clothing & yoga pants online by Nimble Activewear, designed in Bondi Beach, Sydney, Australia. We make truly functional products, beautifully engineered for everyday style.
Informações de contacto
1/49 Hall St, 2026, Bondi Beach, Austrália
- (02) 9130 7705
- hello@nimbleactivewear.com
- nimbleactivewear.com
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
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Fantastic customer service
Customer service were extremely accommodating and helpful! They went above and beyond to assist me, and nothing was ever too much trouble. 10/10

Resposta da Nimble Activewear
Customer Service was excellent
Customer Service was excellent. Quick response. Answered my question perfectly. Friendly!

Resposta da Nimble Activewear
Incredible Customer Service
I had such a great experience with one of your customer service reps called Caroline. She was so lovely and helped me process a couple returns as I got the sizing wrong. When I went to purchase a different size of the runsie (which I’m obsessed with!) it was showing sold out in that size of the black and blue that I wanted. I emailed Caroline to see if it will be coming back in stock and she replied promptly saying she wasn’t sure when it will be back in stock but that some other customers had recently returned the sizes I was after and she went ahead and created a cart for me and provided me a link so all I had to do was fill in the check out form. Caroline made the process so simple and I really appreciated her taking the time to assist with my request. Thank you 😁

Resposta da Nimble Activewear
There was an item out of stock
There was an item out of stock that I was desperate to have and your team went out of their way to have a look to see if there was my size anywhere and they found a pair!!
thanks Jana! xx

Resposta da Nimble Activewear
Customer Service Gurus
Wow Nimble knows how to do customer service! On both occasion that ive needed help (on a sizing enquiry and then on a return) the team have answered the email promptly and just got what i was trying to articulate (sometimes poorly). I prefer chatting to people on the phone instead of email but they were all over it! Thank you Team for all you help and I’m eagerly waiting at my mailbox for my parcel to arrive.

Resposta da Nimble Activewear
Jana was so responsive and helpful
Jana was so responsive and helpful, really going the extra mile to source the items I was after in a timely manner. Thank you so much, Jana!

Resposta da Nimble Activewear
save your money - go elsewhere
** PICTURE - BACK PANTS MEANT TO A BE SIZE 10 AGAINST THE FRONT PAIR A NIMBLE SIZE 12 .... **
Insanely sized ..
ordered a pair of "sale pants" no where on the listing did it say a small is more like a size 14 or "oversized fit". ordered normal size small, got them honesty HIUGEEEEE. Contacted them to exchange, told no its sale item. sent picture of the insane oversized nature of the pants. they let me exchange them at my cost to return the pants then i was told once they received them 10 plus days for exchange to be processed and new ones sent. i wouldn't bother buying form them, they don't value you business especially repeat business. stock to the other brands that actually care about decent customer service.

Resposta da Nimble Activewear
Fantastic customer service
Fantastic customer service! I emailed with a query and their reply was quick and answered all my questions. Can't wait for my products to arrive.

Resposta da Nimble Activewear
5 star service
Love all my Nimble products! Recently I did order an incorrect size for a Runsie, and despite the busy Black Friday/Christmas period I received prompt and friendly assistance. I was updated on the progress and options (which was taking longer than usual due to the busy period) throughout and never left wondering. All staff were friendly and helpful. Love Nimble!

Resposta da Nimble Activewear
Absolutely love my garments
Absolutely love my garments! They feel and fit perfectly. Super comfortable and I am in love with them. First time buyer and im hooked! There was a slight damage to one item but the customer service was amazing and was all sorted in about 10 minutes. Best customer experience I've ever had

Resposta da Nimble Activewear
Great service- fabulous products
What great customer service I received from Nimble Activewear. I ordered the wrong size online and emailed them . I received a prompt response and they sorted out my error quickly. Fabulous brand that I’ve been wearing for years

Resposta da Nimble Activewear
The most incredibly comfortable set
The most incredibly comfortable set. I wore on a long haul flight and it was the perfect combo. Comfortable and stylish 🤍

Resposta da Nimble Activewear
The item I wanted to purchase had sold …
The item I wanted to purchase had sold out, so I went on waiting list, I received an email to say it is available, immediately it went again, I reached out by email to say I was disappointed I couldn`t get, Jana found one in the warehouse and saved for me, I felt it was a very personal touch, especially with such a great brand like Nimble, this would be my very favourite Activewear brand.

Resposta da Nimble Activewear
Amazing customer service
The customer service I received regarding an exchanged item was excellent! The email responses were quick, friendly and very helpful!

Resposta da Nimble Activewear
Standout customer service!
Standout, amazing customer service!! Quick to respond and so lovely and helpful! THANK YOU!!

Resposta da Nimble Activewear
Big love for Nimble!
Fantastic company with great values, beautiful garments and they possess solid knowledge of what we as their clients really want! I love my Nimble garments and getting comprehensive answers about sizing or anything else is a breeze as they have such supportive and responsive staff on hand, who are also respectful to your queries and needs. Highly recommend Nimble, the garments tell the story of their strong work ethic always being of incredibly high quality, and each piece stands the test of time and wear too.
Outstanding customer care
This company is outstanding when it comes to customer service/care. I had an issue with an ensemble that I purchased ; and they offered me the best support and result that one customer could ask for!

Resposta da Nimble Activewear
The customer service
The customer service, quality and style of their garments is exceptional! Nimble Activewear will now be my number one place to shop for all of my Active wear needs!
Great customer service
Nimble offered to provide a full store credit straight away for an item with a minor issue. Great service & putting the customer first.

Resposta da Nimble Activewear
Nimble Customer Support is above and beyond!
Nimble Customer Support is beyond my expectations!
They’ve been not just helpful to choose the size and product when I was hesitant as a first shopper at Nimble Activewear, but also offered me an incredible alternative better for a petite girl when I wasn’t happy about the product.
Thanks so much for your quick and kind support.
I trust this brand even more now and will definitely come back to buy more nonetheless to say Ill spread the words to the community!

Resposta da Nimble Activewear
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