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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

The pre-ordered item was late and when it arrived the quality was very underwhelming. The waist was super long even wearing the item high-waisted and the fabric felt like it would pill easily and stre... Ver mais

Classificada 5 em 5 estrelas

Nimble have outstanding customer service. I had an issue with an item recently and they went above and beyond. I have quite a few of their items now and love them all.

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve been buying Nimble Activewear for five years now, I adore their products. But behind their products is a fantastic customer service team. I’ve often dealt with Caroline, whether it be for specifi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The Nimble team have gone above & beyond to solve my query. They looked into the problem, gave advice & came up with alternative options. They responded so quickly & really cared about my experience.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa desportiva
  2. Loja de roupa

Informação fornecida por diversas fontes externas

Shop activewear, gym workout clothing & yoga pants online by Nimble Activewear, designed in Bondi Beach, Sydney, Australia. We make truly functional products, beautifully engineered for everyday style.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

201 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Fantastic customer service

Customer service were extremely accommodating and helpful! They went above and beyond to assist me, and nothing was ever too much trouble. 10/10

5 de março de 2025
Opinião espontânea
logótipo da Nimble Activewear

Resposta da Nimble Activewear

Thank you so much for the fab feedback Caitlin, we're so thrilled we could help! Jana x

Classificada 5 em 5 estrelas

Customer Service was excellent

Customer Service was excellent. Quick response. Answered my question perfectly. Friendly!

5 de março de 2025
Opinião espontânea
logótipo da Nimble Activewear

Resposta da Nimble Activewear

We love to hear this Elzabeth! Thanks so much for taking the time to share your great experience with us. Jana x

Classificada 5 em 5 estrelas

Incredible Customer Service

I had such a great experience with one of your customer service reps called Caroline. She was so lovely and helped me process a couple returns as I got the sizing wrong. When I went to purchase a different size of the runsie (which I’m obsessed with!) it was showing sold out in that size of the black and blue that I wanted. I emailed Caroline to see if it will be coming back in stock and she replied promptly saying she wasn’t sure when it will be back in stock but that some other customers had recently returned the sizes I was after and she went ahead and created a cart for me and provided me a link so all I had to do was fill in the check out form. Caroline made the process so simple and I really appreciated her taking the time to assist with my request. Thank you 😁

8 de janeiro de 2025
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logótipo da Nimble Activewear

Resposta da Nimble Activewear

We are so thrilled to hear you had such a great experience Michaela, Caroline sure is a gem! Thanks so much for taking the time to share this with us. Jana x

Classificada 5 em 5 estrelas

There was an item out of stock

There was an item out of stock that I was desperate to have and your team went out of their way to have a look to see if there was my size anywhere and they found a pair!!
thanks Jana! xx

20 de fevereiro de 2025
Opinião espontânea
logótipo da Nimble Activewear

Resposta da Nimble Activewear

My pleasure Teash, we love hunting down a treasure for our fab customers, so happy we could help! Jana x

Classificada 5 em 5 estrelas

Customer Service Gurus

Wow Nimble knows how to do customer service! On both occasion that ive needed help (on a sizing enquiry and then on a return) the team have answered the email promptly and just got what i was trying to articulate (sometimes poorly). I prefer chatting to people on the phone instead of email but they were all over it! Thank you Team for all you help and I’m eagerly waiting at my mailbox for my parcel to arrive.

4 de fevereiro de 2025
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logótipo da Nimble Activewear

Resposta da Nimble Activewear

Thank you so much for taking the time to leave such a kind review! We're so happy to hear that our team was able to assist you promptly and understand exactly what you needed. Your feedback means the world to us, and we're just as excited for you to receive your parcel! Thank you again! Caroline

Classificada 5 em 5 estrelas

Jana was so responsive and helpful

Jana was so responsive and helpful, really going the extra mile to source the items I was after in a timely manner. Thank you so much, Jana!

4 de fevereiro de 2025
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logótipo da Nimble Activewear

Resposta da Nimble Activewear

My absolute pleasure Bella, thank you so much for taking the time to leave this lovely feedback, so happy we could help! Jana x

Classificada 1 em 5 estrelas

save your money - go elsewhere

** PICTURE - BACK PANTS MEANT TO A BE SIZE 10 AGAINST THE FRONT PAIR A NIMBLE SIZE 12 .... **
Insanely sized ..

ordered a pair of "sale pants" no where on the listing did it say a small is more like a size 14 or "oversized fit". ordered normal size small, got them honesty HIUGEEEEE. Contacted them to exchange, told no its sale item. sent picture of the insane oversized nature of the pants. they let me exchange them at my cost to return the pants then i was told once they received them 10 plus days for exchange to be processed and new ones sent. i wouldn't bother buying form them, they don't value you business especially repeat business. stock to the other brands that actually care about decent customer service.

9 de janeiro de 2025
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logótipo da Nimble Activewear

Resposta da Nimble Activewear

Hi Kylie, We’re really sorry for the frustration this has caused—we absolutely value our customers and take all feedback on board. We appreciate you bringing this to our attention, and we’ll be sure to pass your feedback onto the team in regards to the product description to ensure more clarity around the fit of wide-leg styles in comparison to our tights.

While wide-leg trousers and tights are fundamentally different styles, we understand how important consistency and clear communication are when shopping online. We’ll be reviewing our sizing details to help avoid any confusion in the future.

We never want our customers to feel unheard, and we appreciate your loyalty and honest feedback. If there’s anything else we can do to make this right, please don’t hesitate to reach out. Caroline

Classificada 5 em 5 estrelas

Fantastic customer service

Fantastic customer service! I emailed with a query and their reply was quick and answered all my questions. Can't wait for my products to arrive.

9 de janeiro de 2025
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logótipo da Nimble Activewear

Resposta da Nimble Activewear

Thanks so much for your lovely words Lauren!

Classificada 5 em 5 estrelas

5 star service

Love all my Nimble products! Recently I did order an incorrect size for a Runsie, and despite the busy Black Friday/Christmas period I received prompt and friendly assistance. I was updated on the progress and options (which was taking longer than usual due to the busy period) throughout and never left wondering. All staff were friendly and helpful. Love Nimble!

17 de dezembro de 2024
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logótipo da Nimble Activewear

Resposta da Nimble Activewear

Thank you for your kind words Lize! We’re so glad you love your Nimble pieces and that our team could assist you promptly during the busy season. Your patience and support mean the world to us!

Classificada 5 em 5 estrelas

Absolutely love my garments

Absolutely love my garments! They feel and fit perfectly. Super comfortable and I am in love with them. First time buyer and im hooked! There was a slight damage to one item but the customer service was amazing and was all sorted in about 10 minutes. Best customer experience I've ever had

15 de novembro de 2024
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logótipo da Nimble Activewear

Resposta da Nimble Activewear

Thank you so much for your kind words! We're thrilled to hear that you love your garments and that our team could quickly sort out the issue. Welcome to the family – we're delighted to have you hooked! 💫

Classificada 5 em 5 estrelas

Great service- fabulous products

What great customer service I received from Nimble Activewear. I ordered the wrong size online and emailed them . I received a prompt response and they sorted out my error quickly. Fabulous brand that I’ve been wearing for years

12 de novembro de 2024
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logótipo da Nimble Activewear

Resposta da Nimble Activewear

Thank you so much for your lovely review! We're thrilled to hear that you had a positive experience with our team. At Nimble Activewear, it's all about making things as smooth as possible for our customers, and we're so pleased we could quickly help you find the right fit. Your loyalty and kind words mean the world to us – we’re so grateful to be a part of your journey. Here’s to many more years of fabulous activewear! Caroline

Classificada 5 em 5 estrelas

The most incredibly comfortable set

The most incredibly comfortable set. I wore on a long haul flight and it was the perfect combo. Comfortable and stylish 🤍

26 de outubro de 2024
Opinião espontânea
logótipo da Nimble Activewear

Resposta da Nimble Activewear

Thank you so much for your lovely review! We're thrilled to hear that our set kept you comfortable and stylish on a long haul flight. 🤍 It’s wonderful knowing it made the journey that bit more enjoyable for you! Safe travels, and we hope you continue to love wearing it wherever you go!

Classificada 5 em 5 estrelas

The item I wanted to purchase had sold …

The item I wanted to purchase had sold out, so I went on waiting list, I received an email to say it is available, immediately it went again, I reached out by email to say I was disappointed I couldn`t get, Jana found one in the warehouse and saved for me, I felt it was a very personal touch, especially with such a great brand like Nimble, this would be my very favourite Activewear brand.

24 de setembro de 2024
Opinião espontânea
logótipo da Nimble Activewear

Resposta da Nimble Activewear

So glad our Customer Care Wizard Jana could make a little magic happen for you Joy!

Classificada 5 em 5 estrelas

Amazing customer service

The customer service I received regarding an exchanged item was excellent! The email responses were quick, friendly and very helpful!

12 de setembro de 2024
Opinião espontânea
logótipo da Nimble Activewear

Resposta da Nimble Activewear

Thanks Alex! Your review has truly brightened our day! We're so pleased to hear you had a fantastic experience with our team. Providing quick, friendly, and helpful service is exactly what we strive for, and it's wonderful to know we hit the mark. Thanks again for sharing your kind words!

Classificada 5 em 5 estrelas

Standout customer service!

Standout, amazing customer service!! Quick to respond and so lovely and helpful! THANK YOU!!

30 de agosto de 2024
Opinião espontânea
logótipo da Nimble Activewear

Resposta da Nimble Activewear

We're so glad we could help Ashley!
Thanks so much for taking the time out to pass on such kind words. x

Classificada 5 em 5 estrelas

Big love for Nimble!

Fantastic company with great values, beautiful garments and they possess solid knowledge of what we as their clients really want! I love my Nimble garments and getting comprehensive answers about sizing or anything else is a breeze as they have such supportive and responsive staff on hand, who are also respectful to your queries and needs. Highly recommend Nimble, the garments tell the story of their strong work ethic always being of incredibly high quality, and each piece stands the test of time and wear too.

29 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding customer care

This company is outstanding when it comes to customer service/care. I had an issue with an ensemble that I purchased ; and they offered me the best support and result that one customer could ask for!

26 de agosto de 2024
Opinião espontânea
logótipo da Nimble Activewear

Resposta da Nimble Activewear

We are so thrilled to hear this lovely feedback Manon, thank you so much for taking the time to share it with us. x

Classificada 5 em 5 estrelas

The customer service

The customer service, quality and style of their garments is exceptional! Nimble Activewear will now be my number one place to shop for all of my Active wear needs!

23 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Nimble offered to provide a full store credit straight away for an item with a minor issue. Great service & putting the customer first.

12 de agosto de 2024
Opinião espontânea
logótipo da Nimble Activewear

Resposta da Nimble Activewear

Thank you for sharing your lovely feedback Sophie! We're delighted to hear that our team's commitment to customer satisfaction shone through. Providing great service is important to us, so we're thrilled we could assist you swiftly.

If there's anything else you need, please don't hesitate to reach out.

Classificada 5 em 5 estrelas

Nimble Customer Support is above and beyond!

Nimble Customer Support is beyond my expectations!

They’ve been not just helpful to choose the size and product when I was hesitant as a first shopper at Nimble Activewear, but also offered me an incredible alternative better for a petite girl when I wasn’t happy about the product.

Thanks so much for your quick and kind support.
I trust this brand even more now and will definitely come back to buy more nonetheless to say Ill spread the words to the community!

6 de agosto de 2024
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logótipo da Nimble Activewear

Resposta da Nimble Activewear

We're so thrilled we could help Sena!

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