Nimomodel Opiniões 

Resposta da Nimomodel

Há 1 dia

Hi Suniha, 😊✈️

Thank you so much for taking the time to leave us such a lovely review! It was a pleasure keeping in touch with you throughout the delivery process, and we’re so happy to know that your Emirates A380 has now arrived safely and that you love it.

After hearing from you when your spinning display arrived, it’s especially wonderful to know that everything has now come together and met your expectations. ❤️

Thank you again for your patience, your kindness, and for choosing NimoModel. We truly hope you enjoy displaying your A380!

Warm wishes,
The NimoModel Team

Resposta da Nimomodel

Há 1 dia

Thank you so much for your wonderful review, Mario! 😊 We’re delighted to hear that you’re happy with the precision of the model and found it easy to assemble. Your support means a lot to the NimoModel team, and we hope you enjoy your model for many years to come! ✈️

Resposta da Nimomodel

Há 1 dia

Thank you so much for the 5-star review! ✈️ We’re very happy to hear that you’re enjoying your MD-11. Your support means a lot to the NimoModel team, and we hope it becomes a favourite in your collection!

Resposta da Nimomodel

6/08/2026

Es tut uns sehr leid, dass es bei der Zustellung dieser Bestellung zu Schwierigkeiten gekommen ist.

Die Bestellung wurde von uns am 25. Juli ordnungsgemäß versandt. DHL hat den Zustellversuch jedoch als „Annahme verweigert“ vermerkt, während Sie uns mitgeteilt haben, dass Sie das Paket nicht abgelehnt haben.

Um eine zufriedenstellende Lösung zu finden, haben wir dennoch eine erneute Zustellung veranlasst und die zusätzlich entstandenen Versandkosten vollständig übernommen. Wir bleiben weiterhin mit unserem Logistikpartner in Kontakt und verfolgen den Vorgang, bis das Zustellproblem geklärt ist.

Nimo Models Kundenservice

Resposta da Nimomodel

2/08/2026

Hallo,

vielen Dank für Ihre wunderbare 5-Sterne-Bewertung!

Wir freuen uns sehr, dass Sie mit der schnellen Abwicklung, unserem Service und der Unterstützung bei Problemen zufrieden sind. Besonders schön ist es für uns zu hören, dass Sie unsere Antworten als schnell und freundlich empfunden haben.

Vielen Dank, dass Sie sich für NimoModel entschieden haben.

Beste Grüße
NimoModel

Resposta da Nimomodel

2/08/2026

Hallo Patrick,

vielen Dank für Ihre wunderbare 5-Sterne-Bewertung!

Wir freuen uns sehr, dass Ihnen das Modell und seine zahlreichen liebevoll gestalteten Details so gut gefallen. Es bedeutet uns viel zu wissen, dass Sie Freude daran haben.

Vielen Dank, dass Sie sich für NimoModel entschieden haben.

Beste Grüße
NimoModel

Resposta da Nimomodel

2/08/2026

Hallo Tim,

vielen Dank für Ihre ausführliche 5-Sterne-Bewertung!

Wir freuen uns sehr, dass Ihnen die Lufthansa 747-8 in der besonderen „100 Jahre Lufthansa“-Lackierung so gut gefällt. Besonders schön ist es zu hören, dass Sie von den Farben, der Verarbeitung und der LED-Beleuchtung begeistert sind.

Auch das Gewicht und die solide Bauweise verleihen dem Modell einen besonders hochwertigen Eindruck. Wir wünschen Ihnen weiterhin viel Freude mit Ihrer „Queen of the Skies“!

Vielen Dank, dass Sie sich für NimoModel entschieden haben.

Beste Grüße
NimoModel

Resposta da Nimomodel

2/08/2026

Hi,

We’re sorry that your aircraft model has not arrived within the expected timeframe.

Your order was placed during a period of severe typhoon weather, which disrupted international air transport and caused delays in both parcel movement and tracking updates.

We have already contacted the logistics provider and requested priority handling for the shipment. Please send your order number to support@nimomodel.com, and we will provide you with the latest delivery update within 24 hours.

If the carrier confirms that the parcel has been lost, we will arrange either a free replacement or a full refund for you.

Best wishes,
NimoModel

Resposta da Nimomodel

2/08/2026

Hi Eoin,

Thank you so much for your wonderful 5-star review!

We’re really happy to hear that the model looks great in your display cabinet and that you were pleased with the packaging and delivery experience.

It means a lot to know that you are considering adding more of our aircraft models to your collection. We hope you continue to enjoy your new model for many years to come.

Thank you again for choosing NimoModel.

Best wishes,
NimoModel

Resposta da Nimomodel

2/08/2026

Hi,

We’re sorry that your aircraft model has not arrived within the expected timeframe.

Your order was placed during a period of severe typhoon weather, which disrupted international air transport and caused delays in both parcel movement and tracking updates.

We have already contacted the logistics provider and requested priority handling for the shipment. Please send your order number to support@nimomodel.com, and we will provide you with the latest delivery update within 24 hours.

If the carrier confirms that the parcel has been lost, we will arrange either a free replacement or a full refund for you.

Best wishes,
NimoModel

Resposta da Nimomodel

2/08/2026

Hi,

We’re sorry that your aircraft model has not arrived within the expected timeframe.

Your order was placed during a period of severe typhoon weather, which disrupted international air transport and caused delays in both parcel movement and tracking updates.

We have already contacted the logistics provider and requested priority handling for the shipment. Please send your order number to support@nimomodel.com, and we will provide you with the latest delivery update within 24 hours.

If the carrier confirms that the parcel has been lost, we will arrange either a free replacement or a full refund for you.

Best wishes,
NimoModel

Resposta da Nimomodel

2/08/2026

Hi,

Thank you so much for your wonderful 5-star review!

We’re delighted to hear that you are pleased with the quality and appearance of the model. It’s especially lovely to know that it makes such a great display piece for an aviation enthusiast’s room.

We hope you enjoy displaying your aircraft model for many years to come.

Thank you again for choosing NimoModel.

Best wishes,
NimoModel

Resposta da Nimomodel

2/08/2026

こんにちは。

このたびは、素敵な5つ星レビューをお寄せいただき、誠にありがとうございます。

誤って別の機種をお届けしてしまい、ご迷惑をおかけしたにもかかわらず、サポート対応について温かいお言葉をいただき、大変うれしく思っております。

正しい機種の再発送はすでに手配を進めております。お届けまで責任を持って確認いたしますので、どうぞご安心ください。

本来ご注文いただいたモデルが無事に届き、長くお楽しみいただけることを願っております。

NimoModelをお選びいただき、誠にありがとうございます。

よろしくお願いいたします。
NimoModel

Resposta da Nimomodel

2/08/2026

Hi,

We’re sorry that your express delivery did not arrive within the advertised timeframe.

Your order was shipped during a period of severe typhoon weather, which caused disruption to international air transport and delayed a number of shipments. Although the parcel was sent using an expedited service, extreme weather and subsequent carrier backlogs affected the final delivery time.

We have already contacted the logistics provider and requested priority handling for your parcel. We will continue monitoring the shipment until it is delivered.

The $10 shipping refund has already been submitted. Refunds do not always appear immediately after processing and may take approximately 1–3 business days to be reflected, depending on the bank or payment provider.

We understand that you paid extra because you expected a faster delivery, and we are genuinely sorry that the service did not meet that expectation.

Best wishes,
NimoModel

Resposta da Nimomodel

9/07/2026

Dear Marco,

We sincerely apologize for the delay and understand your frustration.

Your order was placed on June 27. We packed and handed the parcel to the logistics provider on June 28, and it was scanned and dispatched on June 29.

Due to recent typhoon-related disruptions affecting air transportation, the parcel was delayed in transit. It arrived in Germany on July 6 and was selected for a routine customs inspection on July 7. After being released normally on July 8, the package has now reached the delivery center and is waiting for local delivery.

We are closely monitoring the shipment and will continue following up until it is successfully delivered. Thank you for your patience, and again we are truly sorry for the inconvenience caused.

NimoModel Support Team

Resposta da Nimomodel

7/07/2026

Dear Albino,

Thank you for reaching out, and I’m sorry for the inconvenience.

We have checked your order. Due to flight delays caused by Typhoon Bavi over the Pacific, the shipment was temporarily delayed. This was a weather-related situation outside of our control.

As soon as we noticed the issue, we immediately arranged a new flight route and updated the tracking number to keep your package moving. Your order is currently on its way to the United States.

Please rest assured that your package is still in transit. The tracking information should update once it is scanned by the carrier again. We will continue to monitor the shipment for you.

Thank you for your patience and understanding.

Best regards,
NimoModel Support

Resposta da Nimomodel

2/08/2026

Hi Petter,

We are truly sorry that the model you ordered was not available and could not arrive in time for your son’s birthday.

The product was shown as available because of an inventory synchronisation error, but the standard version was unfortunately already out of stock when your order was being prepared. As soon as we discovered the issue, we contacted you and offered either a free upgrade to a premium version or an alternative model, together with priority shipping.

We fully understand that ordering several weeks in advance should have been enough, especially for such an important birthday gift. We sincerely apologise for the disappointment and inconvenience this caused you and your son.

Thank you for giving us the opportunity to resolve the issue.

Best wishes,
NimoModel