Ninetwofive Opiniões 

1388
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

A great store, a great product and great customer service. Bought a silver bracelet for my sons 40th Birthday, it came beautifully boxed within a few days of ordering; in its own pouch, and there w... Ver mais

Classificada 5 em 5 estrelas

Amazing!! Honestly the highest quality experience I’ve ever had - from the website until the warranty and communication! Ordered a bracelet with another complimentary bracelet in 2023 (later ordered s... Ver mais

Classificada 1 em 5 estrelas

My experience with NineTwoFive was VERY poor. I ordered online men’s pendant. Received a parcel without a pendant but found free gift I didn’t asked for!!! After sending complain had to go through th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Behulpzame klantenservice, die snel en vooral vriendelijk reageren. Zelfs met mijn eigen design is (in mijn geval) de ring geweldig geworden! Mijn vriend is er meega blij mee en super verrast... Ver mais

Informações sobre a empresa

  1. Designer de jóias

Escrito pela empresa

Modern Solid Silver Men's Jewellery. Inspired by the elements of architecture, designed in the Nederlands and handmade in Bali.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 70% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(1388)

632 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Lovely bracelet

Bought the Murtaza-Egyptian Lotus Silver Byzantine
Bracelets are beautiful

28 de maio de 2026
Opinião espontânea
logótipo da Ninetwofive

Resposta da Ninetwofive

Hi Graeme,

Thank you for your patience. I’ve personally reviewed your case and I completely understand why this experience felt confusing and frustrating.

I can see that your replacement bracelet was delivered on 29 May. I’m glad the smaller size has now arrived, but I also understand that the communication around your case should have been much clearer.

You were first informed that the engraved bracelet could not be returned, and later received a return label. I understand why this felt contradictory. The address shown on the return label is our UK return hub, where UK returns are first collected before being sent back to us together. This should have been explained properly at the time.

To confirm: you can keep the original engraved bracelet. The discounted replacement bracelet has also been delivered, so you now have both bracelets.

I’m sorry again for the unclear communication and the back-and-forth. We’ll use your case to improve.

Kind regards,
Team NineTwoFive

Classificada 1 em 5 estrelas

Très déçue par mon expérience

Très déçue par mon expérience. Il y a eu une erreur sur ma commande, qui venait clairement de leur part, mais aucun geste commercial ni remboursement n’a été proposé. On m’a même demandé de repayer 50 % du prix de l’article pour corriger leur erreur. Service client vraiment décevant et pas du tout à la hauteur de mes attentes.

20 de maio de 2026
Opinião espontânea
logótipo da Ninetwofive

Resposta da Ninetwofive

Bonjour Adeline,

Merci pour votre avis. Nous sommes désolés d’apprendre que votre expérience vous a déçue.

Après vérification de votre dossier, nous voyons que votre commande en taille personnalisée a bien été annulée et remboursée comme demandé. L’autre commande est restée active, conformément à votre demande.

Les tailles personnalisées nécessitent un délai de production plus long, généralement de 6 à 10 semaines. Ce délai est indiqué lors de la sélection de la taille personnalisée ainsi que dans la confirmation de commande.

Nous sommes désolés si cela a malgré tout créé de la confusion. Si vous pensez qu’un point reste encore non résolu, nous vous invitons à nous contacter directement afin que nous puissions le vérifier avec vous.

Cordialement,
Team NineTwoFive

Classificada 1 em 5 estrelas

I firstly received my bracelet in time…

I firstly received my bracelet in time but was delivered to the wrong address even though I had confirmed the correct address

secondly i had to return the item as it was the wrong size which took forever for them to exchange it to the correct size and then when it eventually did arrive it was completely the wrong bracelet

I am really angry that this has happened and I am now being asked to return it yet again - this was a present for my husband for 4th may

The lack of communication is horrendous and they do not come back for days after several emails

Also noone answers their phone number in the netherlands

Lets hope I receive the correct bracelet this time round however i am expecting to take a long time like it did the last time

27 de maio de 2026
Opinião espontânea
logótipo da Ninetwofive

Resposta da Ninetwofive

Hi Wendy,

Thank you for taking the time to share your experience. We’re very sorry to hear how frustrating this has been, especially as the bracelet was intended as a gift.

We understand that there has been confusion around the delivery, the exchange process, and the item you received. This is not the experience we want our customers to have.

We’re currently reviewing your case and will contact you directly to make sure this is resolved as quickly as possible.

Kind regards,
Team NineTwoFive

Classificada 5 em 5 estrelas

Great men’s bracelet

Great men’s bracelet, I am extremely happy with the quality and look. Little bit of an issue as the first one I wanted was out of stock but was offered a similar bracelet that was more expensive at the same price of the original. Great customer service when I explained I needed it by a specific date.

22 de maio de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Produit bien reçu

Produit bien reçu, mais je suis déçu par la qualité
Je demande un remboursement. Cela fait une semaine que j attends l accord pour renvoyer le produit et être remboursé.

18 de maio de 2026
Opinião espontânea
logótipo da Ninetwofive

Resposta da Ninetwofive

Bonjour Cyril,

Merci pour votre avis. Nous sommes désolés d’apprendre que le produit ne correspond pas à vos attentes.

Nous avons vérifié votre demande et celle-ci a bien été approuvée. Le label de retour vous a également été envoyé afin que vous puissiez nous renvoyer l’article.

Dès que nous aurons reçu et contrôlé le retour, le remboursement sera traité selon notre procédure habituelle.

Nous sommes désolés pour l’attente et pour la déception causée.

Cordialement,
NineTwoFive

Classificada 5 em 5 estrelas

This has to be one of the nicest bit of…

This has to be one of the nicest bit of jewellery I’ve ever bought beautifully crafted amazing and delivery is just brilliant from so far away will definitely buy from them again and well with anybody else buying from them and a great guarantee against it too

14 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Netherlands to East Yorkshire

It was a very efficient process throughout. The bracelet is beautiful and my son loves it. The presentation box is fantastic and classy. The packaging was strong. The delivery process was amazing. Very impressed with this company. Thank you.

15 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Customer service done right

I first made contact using the live chat option with a query regarding sizing, I was advised what size I would need and went on to order, I also engraved the ring as it was for an anniversary. The ring was shipped the next day but I also received an email out of the blue from Irena explaining that the initial information I had been given about sizing was actually incorrect and they were arranging to make me a custom size ring with expedited shipping due to the anniversary being in 1 months time, no need to return the 1st order which I thought was excellent customer service. Anyway the ring arrived today and actually fits perfectly so I contacted Irena to explain the custom order would not be needed but to thank her for the brilliant service. The personalised gift packaging is also a very nice touch and makes it just that extra bit special for our silver wedding anniversary.

14 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great jewelry, quick delivery

I purchased 2 bracelets from NineTwoFive - the quality is excellent, looks just like what is on the site, and comes in a beautiful box with an authenticity card. Everything was shipped and delivered in a timely manner. Great experience all around.

7 de maio de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

De armband heb ik beschadigd ontvangen

De armband heb ik beschadigd ontvangen. Het lijkt alsof er een schuurpapier langs is gegaan. Support biedt een tegoedbod van €25 aan, waarvan ik natuurlijk niets kan kopen in de shop. Ik heb een prachtige armband gekocht met een flink prijskaartje er aan om cadeau te doen. Ik verwacht dan dat ik de armband in goede orde ontvang, en zo niet, dat de armband netjes voor me gepolijst wordt. Ik begrijp dat het handwerk is, maar dit is een slordigheidsfout.

4 de maio de 2026
Opinião espontânea
logótipo da Ninetwofive

Resposta da Ninetwofive

Bedankt voor je review. Het spijt ons om te horen dat de armband niet in de staat is aangekomen die je van ons mag verwachten.

We begrijpen je teleurstelling volledig. Zeker wanneer een sieraad als cadeau bedoeld is, hoort het netjes afgewerkt en zonder zichtbare beschadigingen geleverd te worden. Kleine verschillen kunnen bij handwerk voorkomen, maar wat je beschrijft is uiteraard niet de ervaring die wij willen bieden.

We willen dit graag opnieuw beoordelen en samen tot een nette oplossing komen. Als de armband beschadigd of niet netjes afgewerkt is aangekomen, kijken we graag naar een passende oplossing, zoals controle, polijsten of een andere servicegerichte oplossing.

We zullen contact met je opnemen.

Met vriendelijke groet,
NineTwoFive

Classificada 5 em 5 estrelas

Bracelet Mirza

A really nice product! Perfect fit and quality. From order to delivery between countries, only a few days. I can’t express enough what a positive experience it’s been. Will I shop again? Absolutely!

13 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Qualité du produit pas bonne

Qualité du produit pas bonne; le bracelet est sale, la finition est très mauvaise, on dirait que le bracelet à deja 10 ans. on ne veut pas me le reprendre et j'attends toujours un retour de l'equipe SAV afin de le reprendre afin de le rendre neuf.. je suis extrement déçu

1 de maio de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Quality!!

The quality, packaging and speed of delivery was brilliant. My only down side was, as I have skinny fingers the xxs ring wouldn’t fit my little finger as intended, but looks great on my ring finger!! Maybe add an xxxs size for us skinny guys. 👍👍

1 de maio de 2026
Opinião espontânea

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