No-IP Opiniões 108

I had a problem with one of their free services but within a day I had an answer and a solution. No fuss, friendly and it worked. Great support!

Price increase from 96£ to 200£ is a complete joke I will not be renewing. Also beware of the auto renewal
I turned it off and they still tried to charge me
Think NO-IP won’t be lasting much longer

I have been a no-ip customer for many years. Now I got an email saying somewhere in the bottom that the next auto-renewal will be $199 - I paid them 29.99 until now.
What they call „exciting changes“ is an enourmous price increase. Luckily I read the email completely before they were able to bill me $199 for a service worth 29.99 - I cancelled and I warn all future customers: Beware, they change the prices however they want, call that „exciting“ and try to bill you with auto-renew.

Update: After various emails with the support I canceled, because they kept telling me the new price is $199. After I had migrated everything to another provider (where I pay $24/year) they offered me to keep the old price. Too late, I already did the switch and left no-ip after being a loyal customer for 11 years.

I was called by the staff
Jose B is very supportive
I am very satisfied with the service

Due to a previous experience, I was expecting the same customer service behavior, but it really surprised me how I was guided to solve an issue aside the platform. Thanks to Jose, B for your great support.

Sincerely
Mayobanex Lombert
Gamera Software SRL

Fast and friendly help, when and as you need it ;-)

I received great support to resolve an issue with receiving the noip expiration and authentication emails, even though I'm not a paying customer but use a free noip service. In addition the issue was not located on the noip side but was with my hosting provider. Nevertheless the noip support team kept answering all my emails until the issue was resolved.

Many thanks for this excellent service!

Sascha
Hamburg, Germany

Muy buena experiencia, rápida atención y solución al problema presentado.

NO-IP is Great!
I have used No-IP for several years to access our VPN network. It works very well. We recently closed the office, my subscription auto renewed at 3am before I could cancel. I opened a support ticket today (saturday) and Jose handled my refund with no drama. I highly recommend NoIP!

I’ve used the managed DNS service for about 2 years now. I was setting up email for a new domain. I couldn’t add the DNS records through the UI due to the length of the field, but customer support was able to handle it under 24 hours on a weekend. Very happy with no-ip all around!

No-ip is a total scam. Liars liars liars

No-IP products and support are robust, reliable, economical, and support articles are linked to the product configuration page, so you have no wasted time searching a KnowledgeBase to get answers to your questions. The answers are right there where you need them. Support incidents are responded to quickly, and you usually get the correct answer on the initial response. No-IP is hard to beat in any category. I highly recommend them.

the response is quick and the problem solved by staff instantly

I given 5 stars for the No-IP support engineer for his quick response to my problem and resolving my issues.

Servizio eccellente. Lo consiglio vivamente

Been using them for over a decade. Never let me down . Works great with my synology Nas

The asistant was fast and clear in the answer. Do the process was very easy.

The price increased from 30$ to over 70$ with no notification. The card was charged, it looks like a scam operation

very quick and competent at the same time