No-IP Opiniões 108

A Beacon of Exceptional Support and Informed Guidance

I recently had the pleasure of using No-IP.com for my domain and dynamic DNS needs, and I must say their level of support and guidance exceeded my expectations.

Whenever I had a question or needed assistance, their customer support was prompt and knowledgeable. They didn't just provide quick fixes; instead, they took the time to understand my requirements and offered valuable advice on the best solutions for my specific needs. It's evident that the No-IP team is composed of experts who genuinely care about their customers.

What I appreciate the most is the guidance they offered when I was unsure about which services to purchase. They patiently explained the options, helping me make informed decisions based on my goals and budget. Their dedication to customer satisfaction is truly commendable.

In addition to their excellent customer service, No-IP.com's resources and documentation are comprehensive and easy to follow. Whether you're a seasoned professional or a beginner, their guidance ensures a smooth experience.

Overall, I highly recommend No-IP.com for anyone in need of domain and DNS services. Their commitment to providing outstanding support, coupled with their user-friendly platform, makes them a standout choice in the industry. I'm confident that anyone who chooses No-IP.com will not only receive top-notch services but also benefit from the expertise and guidance of a company that genuinely values its customers.

This company is a scam.
Last year they charged 30 dollars.
This year, without any warning or email, they tried to go to the bank and charge 74 USD.
Fortunately, I used a virtual card that has been deactivated for a long time and they couldn't get the money out.

After being a subscriber for 10 years (since 2013) and paying $24.95 a year for 7 years from 2016 until last
year, on Oct. 30, 2023 NO-IP debited my credit card for $59.99, a 140% increase without warning...no e-mail, nothing. I was not given an opportunity to decline or to cancel. And no, there was nothing in my SPAM folder.
When I called their phone there was no option to speak to billing/accounting, only support. Their FAQ instructed me to create a support ticket online, which I did, leaving my full contact info.

Three days later I log into my account and there is NO record of my support ticket. I heard nothing from NO-IP
until I cancelled my subscription.

I have no intention of continuing doing business with such a poorly run company. When I cancelled I get an e-mail saying "Thank you so much for being a No-IP customer, we really appreciate it." What a way for them to show it. If I could give NO star I would.

Excellent service, responses were clear and timely

I have used NOIP's service for more than 10 years and with a few exceptions everything was mostly satisfactory. The prices were always relatively high, but the service was usually okay. But the latest increase is simply outrageous and brazen. Without notice the prices were almost doubled and then without asking! drawn in automatically!
This is also incomprehensible, as the costs in this area have become cheaper. Other providers with comparable offerings sometimes cost less than 1/10th of Noip's service prices.
This is no longer a reliable partner.
Time to say goodbye

Prices went from $25 to $60 per year, without notice.
It's time to leave NO-IP here at the end of the period.

Raised a ticket got a reply within the hour issue resolved.
Great support and fantastic Customer Service.
I highly recommend No-IP

quick and functional answer to a doubt I had about using their services: quite good for a free service!

Its a good service, i am not a bot, reason i just said is because i cant think of anything to type

noip stripped my 3 free domains, claiming that the hostnames went 30 days without renewal. This is a lie. I immediately renew my ddns domains the moment I get the emails from noip. noip is now holding my ddns hostnames for a $4 payment. Get bent, noip.

The prices went up now 1,99 for one hostname, before of that it was 25 for the same price, shame of NoIp!

El servicio bien, pero pensaba cancelar y se han adelantado facturando en el mes 11 para asegurarse el pago. Una actitud poco ética, en mi opinión.
Edito: gracias a trustpilot han estudiado el caso y lo han resuelto de manera favorable para mí.. Esto denota una cuidada atención al cliente. Gracias por la atención.

I ran a game server using No-IP's service as DDNS. An upset member of the group submitted a false "copyrighted/malicious content" report and my account was closed. As I was concerned that I've been framed for distributing malware or other potentially illegal actions, I emailed them to explain my situation. But there was no further response after an exchange that amounted to, "Go away, we won't help you"—what a joke!

Edit: After contacting them again, the case has been reopened. I'll update this review if their investigation reaches an accurate conclusion.

Trying to get support over 2 days now to no avail. Note their website claims 24 hour response. Subscribed to 100 user email server and the service isn't working. Cannot get support to fix the issue nor a refund. Sorry I didn't consult Trustpilot before signing up and signing up for domains with them. Now even if I get a refund I cannot transfer for 60 days. That sucks. I'm so sorry I didn't consult Trustpilot before, otherwise I'd have passed them by, but have other services to buy so now I know. They even took my money for a domain which I didn't get and now I'm also trying to get that refunded also. The only improvement I see that company can do is to improve their responsiveness to support issues.
Noip resolved my issues and I'm now satisfied

Ok the communication is not great but they did reply in 24 hours…. Not sure about the refund yet not showing in the bank… but the website is a bit confusing that why I paid twice for the same service….. so my experience wasn’t great at first but let’s see if they do what they say they’ll going to do…..

I terminated my account because of our different understanding, what a promotional email is. Apparently a call to join their referral program isn't some sort of promotion but 'considered a critical account notice'.

I have 3 ddns names for more than 4 years with a free account and I have never had any problems.

Working for a non-profit association, helping adults and children with sports, tried their service with a fixed ip address, when COVID-19 was at its worst, so we could work from home, apparently I failed to cancel the subscription, so the money has dragged on for three years now.

They no longer answer or return support calls. I have the premium package for priority support. They have not answered the phone or called me back for over a week. What gives? I have called, called, and called again, left my name - number - email, NOTHING FROM THEM.

Great company, reliable service and technical support answered after only 2 minutes on hold. A+
I switched from DYN by Oracle because they are 4x more expensive and are discontinuing their dynamic dns service on May 31, 2023.