La mia Nokoblaze è stata spedita in anticipo e l’ho ricevuta in 24 ore, ben imballata, ma con una piccola ammaccatura alla canna. Ho segnalato via WhatsApp il problema chiedendo come potevo far copr... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Dopo quasi nove mesi di utilizzo posso dire solo bene della mia magma. La geometria del telaio in carbonio e la posizione in sella permettono pedalate comode e piacevoli . Abitualmente percorro circa... Ver mais
A empresa respondeu
Habe heute mein Noko Vulcano nach ca. 15 Werktagen erhalten🙂. Kam super verpackt an, Rad ist gut eingestellt, Verarbeitung ist exzellent und die Lackierung top. Gewicht und Fahreigenschaften sind... Ver mais
A empresa respondeu
Ho acquistato una delle loro e-gravel bike, la nokovulcano. Bici fantastica. Dal primo istante ho notato la qualità costruttiva. Componenti di marca. Un vero prodotto made in italy. Bici legge... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
NOKO è una sofisticata e-bike Made in Italy pensata per i tuoi spostamenti quotidiani. È la soluzione più cool, performante ed ecosostenibile per muoverti più velocemente sia in città che fuoristrada. Il nostro obiettivo è superare le aspettative anche dei ciclisti più esigenti attraverso una e-bike che combina il design italiano e la tradizione ciclistica con componenti da corsa premium per un uso quotidiano, offrendo al ciclista risultati prestazionali misurabilmente migliori. Il progetto NOKO promuove la mobilità sostenibile, attenta all'ambiente, all'inquinamento e al risparmio energetico, e incentiva l’uso della bicicletta per mantenersi in forma offrendo la possibilità di coprire distanze maggiori in tempi più brevi. Il progetto contribuisce anche alla crescita dell'occupazione nel territorio italiano, con l'obiettivo di continuare ad investire nelle risorse umane, in una prospettiva di crescita aziendale.
Informações de contacto
Contrada Pezzamandra snc, 95045 , Misterbianco, Itália
- +39 366 67 268 60
- customercare@nokobike.com
- nokobike.com
4,4
Excelente
234 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 57% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Magnífica ebike y excelente servicio al cliente
He adquirido una Nokoblaze y solo puedo decir que es una máquina de altísima calidad y acabados perfectos. Pedalear en esta ebike es una experiencia única por sus prestaciones y diseño. La mejor bicicleta que he tenido jamás.
12 de janeiro de 2025
Opinião espontânea
Resposta da NOKOBIKE
Thank you so much for your amazing review! We're thrilled to hear that you're enjoying your Nokoblaze and that it has exceeded your expectations in terms of quality and design. It means a lot to us that riding your e-bike is such a unique and satisfying experience. Your feedback inspires us to continue delivering top-notch products. Wishing you many incredible rides ahead! 🚴♂️✨
good service
good and fast communication from customer service,
delivery, return and refund of the purchase price all worked well,
some of it took a bit long for me
14 de outubro de 2024
Resposta da NOKOBIKE
Thank you so much for your feedback! We're thrilled to hear that you appreciated the communication with our customer service and that the delivery, return, and refund process worked smoothly. 😊
We always aim to provide the best possible experience, and we truly value your patience throughout the process. Your input helps us continue to improve and serve you even better in the future.🚴♂️✨
Vedendo su internet l’azienda che hanno creato mi ha subito incoraggiato a comprare una NoKo.
Ho appena ricevuto la mia nuova E-bike di NoKo e non posso fare a meno di condividere la mia esperienza!
La confezione? Un packaging pazzesco che garantisce che il prodotto arrivi in perfette condizioni! 🤩 E quando l'ho vista dal vivo, wow! È ancora più bella che in foto!
Assemblaggio super semplice – ci ho messo pochi minuti! E una volta provata, che spettacolo! La manovrabilità e la sicurezza sono al top, e la qualità della strumentazione è davvero notevole! 🔝
Amo sostenere aziende italiane, e NoKo ha dimostrato di essere una grande realtà! 🇮🇹 Non vedo l'ora di esplorare nuovi percorsi con la mia E-bike senza preoccupazioni!
Grazie, NoKo! 💚 #eBike #NoKo #EcoFriendly #ItalianQuality #HappyRider
12 de novembro de 2024
Opinião espontânea
Resposta da NOKOBIKE
Grazie di cuore per questa splendida recensione! ❤️ Siamo davvero felici che la tua esperienza con la tua nuova E-bike NoKo sia stata così positiva e che tutto, dal packaging all’assemblaggio, abbia soddisfatto le tue aspettative!
Sapere che apprezzi la qualità, la manovrabilità e il design della nostra bici ci riempie di orgoglio, soprattutto perché mettiamo il cuore in ogni dettaglio per offrire un prodotto all’altezza delle esigenze dei nostri clienti.
Ci rende ancora più felici sapere che condividi i nostri stessi valori nel sostenere aziende italiane! Siamo sicuri che la tua NoKo sarà una compagna di viaggio perfetta per ogni avventura. 🚴♀️✨
Se hai bisogno di qualsiasi cosa, il nostro team è sempre qui per te. Non vediamo l’ora di sapere quali percorsi esplorerai con la tua nuova E-bike! Buon viaggio e grazie ancora per aver scelto NoKo! 🌟
NoKo Magma GRX
After collecting the gigantic box swifly delivered by DHL, opening it and freeing the bike, I must admit I was amazed by the sleek design and smart green colour of the Magma !
It was no big fuss to fix the bar as everything else had already been done at the source in Sicily 👍
I took it out yesterday for a short 50k maiden ride on various terrain.
This bike rolls as smooth as silk, very confortable yet responsive even without E-Power. Back home, my battery had 70% remaining charge which is excellent autonomy-wise.
I'll carry on experimenting all the niceties of this dream machine.
Thank you so much to the overall NoKo Team for creating this Italien artwork and all the best in your endeavour !
12 de novembro de 2024
Opinião espontânea
Resposta da NOKOBIKE
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you are enjoying your Magma and that the sleek design and vibrant green color made such a great impression. It's fantastic to know that the setup was straightforward and that you had such a smooth and enjoyable maiden ride, even across different terrains.
We’re especially pleased to hear about the excellent battery performance and how the bike delivers comfort and responsiveness, even without E-Power.
Your kind words and appreciation mean the world to our entire NoKo Team. We’re so proud to have created something you consider an Italian masterpiece, and we wish you countless more amazing rides ahead. Thank you again, and enjoy every moment with your Magma!
Good communication and fast shipment!
30 de outubro de 2024
Resposta da NOKOBIKE
Thank you for sharing your experience!
We're happy to hear that our communication was effective and that the shipment arrived quickly. Your satisfaction means a lot to us, and we hope to assist you again soon. Thanks for choosing us!
NOKOVULCANO - fantastisch
Ich habe vor kurzem das NOKOVULCANO in der Größe L (grün mit schwarzer Gabel) erworben. Ein wirklich sehr schönes und auch anständig verarbeitetes Gravel-E-Bike. Elegant, schnell, agil und mit hervorragendem Preis-Leistungsverhältnis. Ich habe mich anfangs mit der Online-Bestellung von Italien nach Deutschland schwer getan, aber dann ein Herz gefasst und es riskiert. Der Kontakt läuft über den Support in Whatsapp sehr gut, er reagiert sehr schnell (Federica) - ich habe auf Englisch kommuniziert, es geht aber auch auf Deutsch laut deren Aussage. Das einzig negative war die Unklarheit über den Versandzeitpunkt, den musste ich nach 1 Monat erfragen, dann kam es aber auch direkt. NOKO nimmt sich 20 Werktage zur Bearbeitung, das ist auch OK. Die Kommunikation über den Verlauf könnte besser sein, aber das ist alles, was ich an Kritik äußern möchte. Das Rad ist 100%ig schick und schön. Bislang habe ich natürlich keine Langzeiterfahrung, aber alles funktioniert solide, Antrieb, App, etc. Im Welcome-Package ist ein Starterset mit Lampen und Klingel drin, das ist ganz Prima. Einzig die Reflektoren für die Laufräder sind schrott, die sind mir direkt beim Einbau zerbrochen, aber das ist eine Kleinigkeit und nicht relevant. Insgesamt bin ich sehr zufrieden. Klare Empfehlung.
17 de outubro de 2024
Opinião espontânea
Resposta da NOKOBIKE
Lieber Kunde,
herzlichen Dank für Ihre großartige Bewertung und Ihr Vertrauen in unser NOKOVULCANO! Wir freuen uns sehr, dass Sie mit Ihrem Kauf zufrieden sind und die Qualität, Eleganz und Leistung unseres Gravel-E-Bikes schätzen.
Es tut uns leid, dass es zu Unklarheiten beim Versandzeitpunkt gekommen ist. Wir nehmen Ihr Feedback sehr ernst und bemühen uns, die Kommunikation und den gesamten Bestellprozess noch weiter zu verbessern. Ihre Hinweise sind uns sehr wichtig, und wir arbeiten kontinuierlich daran, unseren Service zu optimieren.
Es freut uns zu hören, dass unser Support-Team, insbesondere Federica, Ihnen schnell und hilfreich zur Seite stand. Auch kleine Anmerkungen wie die Qualität der Reflektoren helfen uns, unser Angebot zu verfeinern.
Wir wünschen Ihnen viele großartige und aufregende Fahrten mit Ihrem NOKOVULCANO und stehen Ihnen jederzeit gerne zur Verfügung, falls Sie weitere Fragen oder Anmerkungen haben.
Mit freundlichen Grüßen,
Ihr NOKO-Team
I have bought the second Noko bike now,
I have bought the second Noko bike now,
And i am happy with it. The communication was very good, you get prompt answers if you have a question…
Thank you Noko-team!
4 de outubro de 2024
Resposta da NOKOBIKE
Thank you so much for your loyalty and for choosing NOKO again! We're thrilled to hear that you're happy with your second NOKOBIKE and that our communication met your expectations. Providing prompt and helpful responses is a top priority for us, so it’s great to hear that you had a positive experience. If you ever need anything, don’t hesitate to reach out. Thank you again for your trust in the NOKO team, and enjoy your rides!
Customer service is exemplary
Customer service is fast, friendly and competent. what more could you want?
26 de setembro de 2024
Resposta da NOKOBIKE
Thank you for your kind words! We're delighted to hear that you had such a positive experience with our customer service. Fast, friendly, and competent support is exactly what we aim for. If you ever need anything else, don’t hesitate to reach out. Enjoy your NOKO experience!
Alles was angeboten ist würde schnell bearbeitet und geliefert
Alles was angeboten ist würde schnell bearbeitet und geliefert bei einer freundlichen Kommunikation
26 de setembro de 2024
Resposta da NOKOBIKE
Vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass alles schnell bearbeitet und geliefert wurde und dass Sie mit der Kommunikation zufrieden waren. Wenn Sie noch Fragen oder weitere Anliegen haben, stehen wir Ihnen gerne zur Verfügung. Viel Spaß mit Ihrer NOKOBIKE!
Quick delivery and now It’s time to ride
Quick delivery and now It’s time to ride
26 de setembro de 2024
Resposta da NOKOBIKE
Thank you for your review! We're glad to hear that the delivery was quick, and now it's time to enjoy the ride! If you need any assistance or have questions along the way, feel free to reach out. Have a great time with your NOKOBIKE!
Molto gentili e competenti
Molto gentili e competenti, hanno risposto a tutte le domande poste.
Ricevuto la NOKO Magma come da descrizione ora non resta testarla :-)
18 de setembro de 2024
Resposta da NOKOBIKE
Grazie mille per la tua recensione! Siamo felici di sapere che hai apprezzato la nostra gentilezza e competenza, e che abbiamo risposto a tutte le tue domande. Siamo certi che la tua NOKOMAGMA ti darà grandi soddisfazioni! Non vediamo l'ora di sapere come ti troverai una volta che l’avrai testata. Buon divertimento e, se hai bisogno, siamo sempre a disposizione!
Resposta da NOKOBIKE
Tusind tak for din anmeldelse! Vi er virkelig glade for at høre, at den er perfekt for dig. Hvis du har nogen spørgsmål eller brug for hjælp, er vi altid her for dig. God fornøjelse med din NOKOBIKE!
Tolles Bike und toller Support
Tolles Bike und toller Support! Support auf Englisch Deutsch und Italienisch möglich. Vermutlich auch noch mehr Sprachen.
16 de setembro de 2024
Opinião espontânea
Resposta da NOKOBIKE
Hello Julian Dremel,
Thank you for your feedback! We're glad to hear you're enjoying the bike and the support. It's great to know that our multilingual service has been helpful to you. If you need anything else, feel free to reach out!
Happy cycling!
NOKO Team
Fast delivery and very nice product.
Fast delivery and very nice product.
I bought a Nokoblaze and it is so good.
I am very happy with the bike.
The headlight was broken in transit, so I'm looking forward to seeing how they handle a freight claim.
Update!
Nokobike has handled the broken headlight perfectly
They chose to send a brand new bike to make sure that everything was in order
It's world class service
6 de setembro de 2024
Resposta da NOKOBIKE
Hello Kenneth,
Thank you for your feedback and your patience! We're delighted to hear that you're happy with your Nokoblaze and the fast delivery.
We're sorry to hear about the issue with the integrated headlight, but we're happy confirm that your replacement bike is almost ready for shipment. You’ll be receiving the tracking information shortly. If you have any further questions, feel free to reach out to us.
NOKO Team
Resposta da NOKOBIKE
Hello Loris Trebucchi,
Thank you for your feedback! We're glad to hear that everything is good and that you're satisfied.
If you have any further questions or need assistance, don't hesitate to reach out.
Nokomagma
After a few hundred kilometres with my nokomagma I can say
that I am very satisfied with my purchase. The bike is the result of an excellent design phase and made with top-level components as well as some interesting solutions. Surely if it were from an already renowned and famous brand it would be sold at a much higher price. Therefore the quality/price ratio is excellent; the versatility and response of the engine and frame are definitely the strong point of my Nokomagma. Guaranteed fun on every surface and condition. I would like to say a few more words for the after-sales and customer service that responds carefully, precisely and quickly making you feel like the Customer and not just one of many. You can be proud of your work guys!
NO KOmpromise!
10 de setembro de 2024
Resposta da NOKOBIKE
Hello Not_so_far,
Thank you for your wonderful review! We’re thrilled to hear how satisfied you are with your NOKOMAGMA. It’s great to know you’re enjoying the design, quality components, and versatility of the e-bike.
We truly appreciate your kind words about our customer service—it’s important to us that every customer feels valued! Your feedback motivates us to keep delivering top-quality products and support. We’re proud of our work and customers like you make it all worthwhile.
Enjoy the ride!
Von der Bestellung bis zur Lieferung…
Von der Bestellung bis zur Lieferung einfach exzellent. Der Kundenservice hat immer schnell und kompetent weitergeholfen.
30 de agosto de 2024
Resposta da NOKOBIKE
Hello Marvin Mielke,
Thank you for your fantastic review! We’re delighted to hear that your experience, from ordering to delivery, was excellent.
It’s great to know our customer service team was able to assist you quickly and efficiently. If you ever need further support, feel free to reach out!
Happy cycling!
Sehr netter und schneller Austausch…
Sehr netter und schneller Austausch über WhatsApp mit allen wichtigen Antworten zu meinen Fragen .Heute das Fahrrad bekommen, alles in Ordnung.
29 de agosto de 2024
Resposta da NOKOBIKE
Hey Fam. Winter,
Thank you for your feedback! We're glad to hear that you had a smooth and quick experience communicating with us via WhatsApp and that all your questions were answered.
We're also happy to know that the e-bike arrived in perfect condition. If you need anything else, don't hesitate to reach out!
Very good value at reduced price and a…
Very good value at reduced price and a nice looking bike with neatly integrated battery. The colour configurator on the website doesn't work so impossible to tell what the colours looked like on the bike and the sizing estimator also doesn't work, but customer services provided more info and pictures which helped with the decision and they were overall very good. Delivery took a bit longer than hoped, and the free beeline navigation device keeps giving error messages - its neat when it works, but seems very problematic. But it was free. Overall a pretty positive experience and I'm enjoying the bike.
29 de agosto de 2024
Nice bike preparation
Ordering was quite easy, even though :
- my payment failed several times, knowing that there was no issue on my bank, I even tried with a second card, which also failed, finally could pay by paypak (with the same card)
- I got wrong shipping information e-mail twice
Finally, I got the right shipping information and my bike arrived the right day, 2 weeks after ordering, from Italy, perfectly prepared and protected.
Addditional accessories that I ordered had been mounted before shipment, which was quite cool.
I could finally set up my bike in minutes !
26 de agosto de 2024
Resposta da NOKOBIKE
Hi Ronan PAUL,
Thank you for sharing your feedback!
We’re glad to hear that your bike arrived well-prepared and protected, and that you appreciated the pre-mounted accessories—it’s great to know that the setup was quick and easy for you!
We apologize for the issues you encountered during the payment process and the incorrect shipping information emails. We're continuously working to improve our systems and your feedback helps us address these concerns.
We’re happy that, despite these challenges, your e-bike arrived on time and you’re satisfied with the overall experience. If you need any further assistance, feel free to reach out to our Customer Care team!
Happy Cycling!
NOKO Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.