La mia Nokoblaze è stata spedita in anticipo e l’ho ricevuta in 24 ore, ben imballata, ma con una piccola ammaccatura alla canna. Ho segnalato via WhatsApp il problema chiedendo come potevo far copr... Ver mais
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Dopo quasi nove mesi di utilizzo posso dire solo bene della mia magma. La geometria del telaio in carbonio e la posizione in sella permettono pedalate comode e piacevoli . Abitualmente percorro circa... Ver mais
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Habe heute mein Noko Vulcano nach ca. 15 Werktagen erhalten🙂. Kam super verpackt an, Rad ist gut eingestellt, Verarbeitung ist exzellent und die Lackierung top. Gewicht und Fahreigenschaften sind... Ver mais
A empresa respondeu
Ho acquistato una delle loro e-gravel bike, la nokovulcano. Bici fantastica. Dal primo istante ho notato la qualità costruttiva. Componenti di marca. Un vero prodotto made in italy. Bici legge... Ver mais
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Informações sobre a empresa
Escrito pela empresa
NOKO è una sofisticata e-bike Made in Italy pensata per i tuoi spostamenti quotidiani. È la soluzione più cool, performante ed ecosostenibile per muoverti più velocemente sia in città che fuoristrada. Il nostro obiettivo è superare le aspettative anche dei ciclisti più esigenti attraverso una e-bike che combina il design italiano e la tradizione ciclistica con componenti da corsa premium per un uso quotidiano, offrendo al ciclista risultati prestazionali misurabilmente migliori. Il progetto NOKO promuove la mobilità sostenibile, attenta all'ambiente, all'inquinamento e al risparmio energetico, e incentiva l’uso della bicicletta per mantenersi in forma offrendo la possibilità di coprire distanze maggiori in tempi più brevi. Il progetto contribuisce anche alla crescita dell'occupazione nel territorio italiano, con l'obiettivo di continuare ad investire nelle risorse umane, in una prospettiva di crescita aziendale.
Informações de contacto
Contrada Pezzamandra snc, 95045 , Misterbianco, Itália
- +39 366 67 268 60
- customercare@nokobike.com
- nokobike.com
4,4
Excelente
234 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 57% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Nokovulcano ist super
Mit gefällt mein Nokovulcano sehr gut. Entdecke mit ihm oft ohne jede E-Unterstützung die Oberpfalz und Nürnberg. Geht die Kraft zur Neige, ist mir der Gegenwind zu heftig oder der Berg....dann kommt der gute Support durch den E-Motor hinzu. Schön, ohne Motornutzung fährt sich das leichte Rad wie ein ganz normales gutes Gravel Bike. Leicht trägt es sich, wenn mal eine Treppe dran ist oder das Noko mal in die Bahn muss. Prima Gravel Bike. Demnächst kommt wohl für meine Lebensgefährtin noch ein Nokolife hinzu...
1 de setembro de 2024
Resposta da NOKOBIKE
Hi Stephan Krueger,
Thank you so much for your wonderful review!
We’re delighted to hear that you’re enjoying your Nokovulcano and that it's been a reliable companion for your adventures around Oberpfalz and Nürnberg.
It’s great to know that you find it just as enjoyable to ride without e-assistance and that the lightweight design makes it easy to handle, whether you're carrying it up stairs or taking it on the train. We’re glad the e-motor support comes in handy when needed as well!
We’re excited that you’re considering adding a NOKOLIFE soon. If you have any questions, feel free to reach out.
Best regards,
The Noko Team
Perfekter Service rund um und schnelle…
Perfekter Service rund um und schnelle Lieferung 😊👍
8 de agosto de 2024
Resposta da NOKOBIKE
Dear Paul Höckner,
Thank you for your wonderful feedback!
We’re thrilled to hear that you found our service perfect and the delivery fast. Your satisfaction is our top priority, and we’re glad we could meet your expectations.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Happy cycling!
NOKO Team
Materiali di ottima qualità e…
Materiali di ottima qualità e organizzazione ben fatta.
8 de agosto de 2024
Resposta da NOKOBIKE
Gentile Luca Silvestri,
La ringraziamo molto per il suo feedback positivo!
Siamo lieti che abbia apprezzato la qualità dei nostri materiali e l’organizzazione del nostro servizio. Il suo supporto è molto importante per noi e ci incoraggia a continuare a migliorare.
Se ha ulteriori commenti o domande, non esiti a contattarci.
Cordiali saluti,
Team NOKO
Best value for money
Bought NOKO URBAN bike. Excellent bike and very good customer service. Would recommend to anyone searching for quality bike.
1 de agosto de 2024
Resposta da NOKOBIKE
Hi Bože,
We greatly appreciate your feedback and are pleased to hear about your positive experience with the NOKOURBAN e-bike!
It’s fantastic to know that you find it to be an excellent value for money and that our customer service met your expectations. Your recommendation means a lot to us.
If you need any further assistance or have additional questions, don’t hesitate to get in touch.
Enjoy your rides!
NOKO TEAM
Unknown NOKO-brand deserves market-share
Update @ 3000 km / 8 months on Nokovulcano: All in all, a great e-bike for the money. I replaced the tires after 1600 km, as I was getting a flat too often, and the rear tire especially was worn. Got the Panaracer Gravelking tires, which are much better in my opinion. Not a single flat yet. I also replaced the chain once, because it was getting worn/rusty, but that's normal I would say. Battery and charger runs as normal it seems - no notable wear there. A letdown of the FSA battery/charger is that it doesn't operate optimally in freezing temperatures (I live in Denmark), and since I don't have the option of charging inside, and because the battery is not removable, there were some days were the battery did not charge at all. This mean I had no assist on the coldest days. Actually the letdown was really that I had to figure this out on my own, and that Noko did not make me aware of this when buying. Afterall, freezing temperatures are pretty common over a big part of Europe. For that reason: 4/5 stars. I really like the product though. Would buy again.
Original: I was on the lookout for an ebike for commuting 14 km, as I'm not a fan of heavy e-bikes regarding occassional lifting (stairs, train, etc). I have never owned an ebike before, so naturally I needed to adjust my expectations for cost compared to a regular bike. My requirements:
- Lightweight
- Usable without electricity
- Cost less than 3000€
- Fun/effortless to ride
I looked at Specialized Turbo Vado 4.0, Tenways CGO600 Pro, Stevens E-strada 8.3.4 and Canyon Grizl:ON, Yamaha Wabash RT but they all lacked in some regard. Then I stumbled across NOKO on instagram. What initially sold me was that this was a european company selling exclusively the type of lightweight bike models I was after. However, I was uncertain if this NOKO company was legit, not knowing the brand beforehand. At the time of buying, they had far better prices than previous mentioned products, with the exception of maybe Tenways CGO600 Pro. I reached out to NOKO with questions about the NOKOVULCANO model, which I was most interested in, Federica from NOKO answered promptly and elaborately, sharing some photos of frame colors not currently on the website. Photos were from some bike convention, so I figured that NOKO must be serious about delivering quality products... and oh boy was I right!
I ordered the NOKOVULCANO for 2000€ (down from 3500€ normal, very good deal imo) and even got the Beeline Velo 2 bike computer included as promotional. Shipped from Italy to Denmark. Took 9 days after completing order. Shipping box is huge (very) high quality sturdy cardboard, bike securely fastened inside. Comes with a 'welcome kit' including grease, tools, pedals, reflectors and nice rechargable front+rear lights. Bike is fully assembled out of the box, only needed to adjust handlebar, mount pedals and seat. The bike runs really really nice, and I'm amazed that I got this kind of quality for 2000€. Also the bike is beautifully subtle; small NOKO stickers here and there, hidden brake/gear cables etc. You can tell that the bike is made from good materials!
Now I'm 100 km in and absolutely loving the bike. With the FSA app, I can check the battery capacity. I commute 14 km mainly straight road with traffic lights in the third/purple mode which drains the bike about 11%. So the claim of 100 km range, is definitely correct if you keep your avg speed around 25 km/h like me. The only 'negative' thing I have to say is that the lowest half of the gearing is not really necessary when you have a motor, as it pushes you up to cruising speed very fast, but if you want to run without motor at some point, then they will become useful.
After a few days, I was really missing a kickstand, so I asked NOKO where I could mount this on the bike. Amazingly, they were happy to hear about my positive experience and decided to send me a complimentary kickstand. Normally I don't write reviews here on Trustpilot, but this gesture was really the cherry on top of a good experience that had to be documented here.
NOKO, if you are listening, please continue to provide all of your customers with this great experience and you will be world-renowned!
8 de agosto de 2024
Opinião espontânea
Resposta da NOKOBIKE
Hi Ruben,
Wow, your review truly left us speechless! We are absolutely thrilled to hear about your positive experience with the NOKOVULCANO and our service.
From the very beginning, NOKO has strived to stand out not only for the exceptional quality-to-price ratio but also for our commitment to customer service. Our dedication to customer satisfaction begins well before the purchase and extends through every detail of our product quality, assembly, packaging, and choice of shipping partners.
We take great pride in our proactive Customer Care team, which is always ready to address our customers' needs and inquiries promptly and accurately. Knowing that we could assist you effectively and contribute to your positive experience with the NOKOVULCANO reinforces our commitment to providing exceptional service.
We’re overjoyed that our efforts have resonated with you and that you’ve experienced firsthand what NOKO is all about. Your feedback confirms that we are achieving our goal of sharing our passion for cycling and sustainable urban mobility with our customers.
Thank you so much for your kind words and for taking the time to share your experience. It truly means the world to us.
Happy cycling!
The NOKO Team
clear and easy ordering process
clear and easy ordering process, good communications
17 de julho de 2024
Resposta da NOKOBIKE
Dear Andreas,
Thank you so much for your kind words! We're thrilled to hear that you found the ordering process clear and easy, and that our communication met your expectations. It's wonderful to have you as part of the NOKOBIKE community, and we truly appreciate your trust in us for your e-bike purchase.
We're here to support you on every ride, so don't hesitate to reach out if you need anything in the future.
Happy riding, and welcome to the NOKO family!
Best regards,
NOKO Team
Glücklich über mein Nokotempo
Ich bin mehr als Glücklich bei Noko bestellt zu haben, das Bike ist fantastisch und mir wieder Lebensfreude zurück gebracht. Ich habe einseitig Laufbehinderung die es mir schwer macht länger Strecken zu laufen oder auch mit einem normalen Fahrrad zu fahren. Auch ein normales E-Bike mit 28 kg wäre für mich nicht zu händeln. Daher bin ich froh mein 16 kg leichtes Noko gefunden zu haben mit dem ich wieder länger Strecken zurücklegen kann und so auch mein Bein wieder trainiert wird. Ich hatte mehrmals Kontakt zum zum freundlichen und konstruktiven Service von
Noko. Ich würde wieder bei Nokobike bestellen, vielleicht brauch ich ja noch eins mit Gangschaltung.
27 de junho de 2024
Resposta da NOKOBIKE
Thank you so much for your heartfelt review! We are overjoyed to hear that your NOKO has not only brought you happiness but has also helped you regain mobility and confidence. Knowing that our lightweight bike has made such a positive impact on your life is incredibly rewarding for us.
We’re also glad to hear that you had a great experience with our friendly and constructive service team. It’s wonderful to have you as part of the NOKO community, and we truly appreciate your support.
Should you decide to add another NOKO to your collection, perhaps with gears, we would be thrilled to offer you an exclusive discount on your next purchase as a token of our appreciation.
Thank you once again for choosing NOKOBIKE. We look forward to continuing this journey with you!
Best regards,
Your NOKO Team
WHAT A BIKE
I definitely love the bike !! (Noko Urban)
I wanted a light electric bike that could feel like a normal bike (not feeling that I'm riding a scooter), but that could help me efficiently during hills or some lazy moments. Mission accomplished !
It has all the advantages without (almost) any inconvenients (nothing is perfect) :
- super light
- super agile
- 11 speeds that makes it really versatile
- great transmission : smooth, reliable and efficient
- 5 assistance modes and 1 mode where there is no assistance (green) (I wanted that to have some sporty rides)
- long battery life
- great design
- great shock absorber with the carbon fork
- super smooth and reactive
- super silent even without carbon belt (that I didn't want)
I LOVE IT !!
This bike is for everybody : those who want an hybrid bike with the possibility to ride it without assistance
And those who want a nice bike with a very efficient electric assistance.
You feel that you ride a normal bike (and not some scooter) and when you want it, you can have an efficient electric boost. Or you can always have it according to your preferences.
However, there are some minor cons :
- the handlebar is REALLY large (74cm), even with the smallest size (S), so you need to cut it if you want a more confortable ride (and dynamic one). I would suggest to have a smaller handlebar for the smaller size
- Same for the saddle tube : it's a little bit too long. You can't lower it totally to the bottom. I'm 1m63, and it's ok, but I wouldn't have said no for an extra 1 or 2cm.
- Without the garmin remote (extra) you can only go up with the speed modes and have to go all the way to the top before going back to the first assistance mode, it's not super convenient when you want to lower the assistance.
++++ The customer service is great and reactive. I contacted them several times before buying the bike. Made some changes, etc and they were super accommodating. The bike was also delivered super fast (7days from the confirmation)
This bike is a five stars bike !
Thanks NOKO !
18 de julho de 2024
Opinião espontânea
Resposta da NOKOBIKE
Hello Blandine,
Thank you for your enthusiastic review of the NOKOURBAN e-bike! We're thrilled to hear that you love your new e-bike and that it meets your expectations for both performance and versatility.
We designed the NOKOURBAN to provide a light and agile ride, offering the feel of a traditional e-bike with the added benefits of electric assistance when needed. It's fantastic to hear that the e-bike's features, such as the smooth transmission, long battery life, and responsive assistance modes, are enhancing your riding experience!
We appreciate your feedback on the handlebar and saddle tube. Your suggestions are valuable, and we will consider them as we continue to improve our designs to better suit our riders' needs.
We're also glad to hear that you had a positive experience with our Customer Care team. We strive to be responsive and accommodating, ensuring that our customers have the best experience possible from purchase to delivery.
Thank you again for your detailed review and for choosing NOKO. We're delighted that you rate the NOKO Urban as a five-star bike. Happy riding!
Happy cycling!
The NOKO Team
Everything was great and fast .
17 de julho de 2024
Resposta da NOKOBIKE
Hello Roger,
Thank you very much for your review! We're delighted to hear that everything was great and fast. Your satisfaction is our top priority.
Happy cycling!
The NOKO Team
Quality product and great support
We got two Noko Urban bikes just over a year ago. They have been really well built, sturdy and have been great to ride.
The electric assist has preformed well, there is some resistance when the motor is not engaged. While I have not measured the distance, battery has been lasting well over 50km.
Most impressive was Noko support, after getting the bike i had a problem with the battery of my bike. They responding to WhatsApp chat promptly with advice, when the problem was unable to be resolved remotely they assisted in finding the proper support and eventually shipping back for the problem to be resolved.
I recommend this company and bike highly.
22 de julho de 2024
Resposta da NOKOBIKE
Hello David,
Thank you for your sharing your experience with NOKO! We're thrilled to hear that you're enjoying your NOKO Urban E-bikes and that they've been sturdy and a joy to ride.
We're especially pleased that our Customer Care team was able to assist you promptly and effectively when you encountered an issue with your battery. Your recommendation means a lot to us!
Thanks again for sharing your experience with NOKO!
Enjoy cycling!
The NOKO Team
Nice bike, good service
I've had my Noko Tempo bike for two years now. It's a good bike, looks great and functions well. I probably should've ordered dual battery, as I have to recharge the bike after every commute (32 km return), as there's not enough power left for a second round.
The rack has caused some headaches, it can't take heavy items on top of it, and it gets loose, but I'm going to experiment with a saddle bag next.
The delivery was good, and bike easy to set up. One part was missing, but that was sent promptly. Customer service was efficient and friendly.
11 de julho de 2024
Opinião espontânea
Resposta da NOKOBIKE
Dear Mili Carr,
Thank you so much for your review! We truly value feedback from our loyal customers like yourself. We're pleased to learn that the delivery was smooth and that setting up your e-bike was a breeze!
It's great to know that you found our customer service efficient and friendly as well. We're sorry to hear about the issue with the rack, which is something we haven't encountered previously from your feedback. Please reach out via email with more details so that we can promptly assist you. We're here and eager to resolve any concerns you may have.
Battery performance can vary based on factors such as the level of assistance used, weather conditions, and the type of terrain. If you have any questions about your NOKOTEMPO e-bike, please don't hesitate to contact our Customer Care team.
Warm regards,
The NOKO Team
Bici come da aspettative
Bici arrivata nei tempi stabiliti, il servizio clienti è stato disponibile, imballata in modo adeguato ho appena effettuato una prima pedalata, sembra funzionare tutto correttamente, personalmente soddisfatto, grazie a tutto il team Noko!
4 de julho de 2024
Resposta da NOKOBIKE
Gentile cliente,
Grazie di cuore per la tua recensione! Siamo veramente felici che la tua NOKO sia arrivata puntualmente e imballata con cura, e che tu abbia già avuto l'opportunità di fare la tua prima pedalata!
Il nostro massimo impegno è assicurare un'esperienza d'acquisto impeccabile, dove ogni dettaglio è curato con attenzione. È un vero piacere sapere di aver contribuito al tuo entusiasmo!
Ancora una volta, grazie per aver scelto NOKO. Se hai altre domande o hai bisogno di assistenza in futuro, non esitare a contattarci. Siamo qui per te.
Happy Cycling!
NOKO team
the bike is super nice
First of all the bike is super nice! Also my general experience with Noko.
Initially wanted to have a black bike, but it was out of stock so they suggested me other options instead.
The only small negativ point is that the charger did not fit into the German socket so I had to get an adapter, it’s an US plug which I really don’t understand.
18 de junho de 2024
Resposta da NOKOBIKE
Hello H. Genau,
Thank you so much for sharing your experience with NOKO! We're delighted to hear that you're enjoying your NOKO e-bike and that your overall experience with us has been great.
We genuinely apologize for the inconvenience with the charger. It looks like there was a mix-up at our warehouse, and you received a US plug by mistake. Our Customer Care team will be reaching out to you shortly to arrange the shipment of the correct charger!
Thank you for bringing this to our attention. We appreciate your understanding and patience.
Happy cycling!
NOKO Customer Care Team
Great bike, great service
Unfortunately, there is no lighting integrated into the bike or it is only provided by plug-in lights.
Questions are answered quickly and comprehensively
Delivery and payment terms are very straightforward. Payment option with interest-free installments.
22 de dezembro de 2023
Resposta da NOKOBIKE
Hello Tom G.,
Thank you for your feedback. We appreciate your positive comments about our prompt customer service and transparent delivery and payment terms, including our interest-free installment option.
Regarding the lighting on our e-bikes, we regret that the model you have chosen does not come with integrated lighting. However, we offer an excellent rechargeable LED front and rear light kit that provides reliable illumination.
If you have any further questions or need assistance with the light kit or any other aspect of your bike, please feel free to contact us.
We are here to ensure you have a great experience with your purchase.
NOKO Bike
Great bike!
25 de junho de 2024
Resposta da NOKOBIKE
Hello Rob,
Thank you for your feedback! We're thrilled to hear that you're are in love with your NOKO e-bike!
If you have any questions or need assistance in the future, please feel free to reach out. We're here to help!
Happy riding!
NOKO Team
Product took way too long to arrive
Product took way too long to arrive, shipping being delayed by months without any explanation.
27 de setembro de 2023
Resposta da NOKOBIKE
Hello Martin,
Thank you for sharing your feedback. We sincerely apologize for the delay you experienced in receiving your e-bike in September 2023 and regret if our communication fell short of expectations. Your feedback is invaluable to us, and reviews like yours are constructive as they help us continuously improve our products and services.
Please rest assured that we are actively working to enhance our customer service and communication practices. Over the past year, we have experienced significant growth and have implemented new order management techniques to streamline processing times and prevent similar delays in the future.
As per our explanations, we remain committed to our 100% Made in Italy production ethos. Each NOKO e-bike is crafted in our facilities in Italy, undergoing rigorous processes including production, painting, assembly, and final testing. These steps require meticulous attention from our team to uphold our high-quality standards.
While this approach does entail a longer processing time compared to mass-produced items, it ensures the delivery of a high-quality, uniquely crafted Made in Italy product.
We deeply regret the inconvenience you experienced but sincerely appreciate you sharing your experience with us.
If there is anything else you would like to discuss or if we can provide further clarification, please do not hesitate to reach out to our Customer Care team.
Thank you again for your feedback.
Best regards,
NOKO Customer Care Team
Über das Modell NOKO Life
Ich würde jetzt nicht behaupten, dass das Rad komplett aus hochwertigen Komponenten besteht. Sonst wäre der Preis komplett anders, jeder Hersteller muss ja an irgendetwas verdienen. Aber hier wurde zwar gespart aber trotzdem auf einen guten Qualitätsstandard nicht verzichtet.
Rahmen - sehr gute und schöne Verarbeitung.
Bremsen - hydraulisch, reichen für das Fahrrad vollkommen aus.
Schaltung - bis jetzt hat gut funktioniert.
Akku - hält was er verspricht wenn man nicht ständig volle Leistung abverlangt.
Gesamtgewicht - nicht wesentlich schwerer als normale Fahrräder, gerade mal 14kg.
Der restliche Zubehör - nach ja, wenn man es braucht... ist es schön das man es gleich mitbestellen kann. Wir haben den Gepäckträger, Spritzschutz und gefederte Lenker gleich mitbestellt und bereuen es nicht.
Am Anfang kostete das Rad 3 Tausend Euro.
Wir hsben es gekauft für 2,5 Tausend.
Aktuell kostet es 2 Tausend und wir hätten es auf jeden Fall wieder gekauft.
Leider gibt es dieses Modell nicht mehr in allen Farben und Größen, aber ich glaube man findet immer noch was passendes.
Das Fahrrad wurde in einem riesigen Karton geliefert und war fast komplett zusammengebaut. Nur noch den Lenker gerade stellen, ein paar Schrauben fest ziehen und losfahren.
25 de junho de 2024
Resposta da NOKOBIKE
Hello Valentin,
Thank you for providing such detailed feedback. We are delighted to hear about your positive experience with our bike, despite the cost-saving measures we've implemented. Striking a balance between quality and affordability is always our priority, and we are pleased that you appreciate the craftsmanship of the frame, the effectiveness of the hydraulic brakes, and the overall functionality.
Regarding the pricing adjustments and availability, we appreciate your understanding. Price fluctuations are a normal part of market dynamics influenced by various factors, and periodic adjustments are necessary to ensure our products remain competitive and sustainable over time.
Rest assured, our commitment to providing reliable products at competitive prices remains unwavering, and we are continuously striving to offer a range of options that cater to our customers' diverse needs.
We're thrilled that the assembly process was straightforward for you. We aim to make setup as hassle-free as possible for our customers. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us.
Thank you once again for choosing our bike. We are grateful for your trust and look forward to serving you again in the future!
Happy cycling!
NOKO Team
Resposta da NOKOBIKE
Ciao Oscar Compagnin,
Grazie davvero per il tuo feedback positivo! Siamo davvero felici che tu sia soddisfatto della leggerezza e della scorrevolezza della tua e-bike NOKO. È fantastico sapere che sei soddisfatto!
Continua a pedalare e a goderti ogni momento in sella alla tua NOKO!
NOKO Team
i had a good experience with Noko…
i had a good experience with Noko Service. Quick response to my questions in Whatsapp, easy to contact, all questions were answered
26 de junho de 2023
Resposta da NOKOBIKE
Hello Boris,
Thank you for your kind words about NOKO Customer Service! We're really pleased to hear that you had a good experience with us. Providing quick responses and making it easy for you to get in touch means a lot to us.
If you ever have more questions or need assistance, please feel free to reach out anytime.
Warm regards,
NOKO Team
Noko Service
Nokovulkano is the best bike for long…
Nokovulkano is the best bike for long trips
10 de maio de 2024
Resposta da NOKOBIKE
Hello Anton,
Thank you so much for your enthusiastic review of NOKOVULCANO! We're thrilled to hear that our e-bike has been a great companion for your journey.
We hope our support has enhanced your experience as well. As always, we're here for any further assistance you may need during your future travels with NOKO.
Happy cycling!
NOKO Team
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