About 2 weeks late from estimated delivery date. Emails and left voice messages in the span of 4 days asking about status of order was never returned. Finally got an email and delivery confirmation... Ver mais
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Leia as opiniões dos outros
I have purchased four toolboxes from NorthSky Supply and have been very happy with them all. I have two of the 27 inch, 10 drawer bottom boxes and two of the 27 inch, 3 drawer top boxes that go with... Ver mais
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I am incredibly pleased with NorthSky. I have been looking for an oversized anti-fatigue mat for the last two years. Finally, I found NorthSky. Not only did they have one large enough for my... Ver mais
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I was concerned that I hadn't received a shipping notification as expected. Layla explained it was likely due to the fact that a third-party shipper was being used for my order. After my call, she t... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
NorthSky is a streamlined, eCommerce-forward, innovative B2B MRO distribution platform. Our mission is to save businesses money on the products they need most to run efficiently, without ever compromising on quality.
30-Day Satisfaction Guarantee
Hassle Free Returns
30-Day Satisfaction Guarantee
If you are unsatisfied with your purchase for any reason, NorthSky offers a hassle-free 30 day return policy on the vast majority of our products with some conditional exclusions. Upon initiating an eligible return, you will receive a return shipping label in your email with instructions on how to process your return.
All return shipping charges will be covered by Northsky. Return refunds will be credited to the method of payment for the purchase upon receipt, inspection, and approval of the returned products at our warehouse.
Return process
To initiate a return on a recent order, visit the ‘My orders’ section of your user account page (www.northskysupply.com/account/orders) and select the order for which you would like to initiate a return From the order details page, click the ‘Request a return’ hyperlink and fill out the associated return details. Upon completing the return process on our website, you will receive a return confirmation email in your inbox with the return label and associated return instructions. After the product has been received, inspected, and approved at our warehouse, we will initiate a full refund for all returned products.
Exclusions
· Returned products must be in new condition
· Additional details/photos may be requested for approval
· Returns that do not meet the exclusion criteria may be subject to specific return fees or deemed ineligible for a refund but may be eligible for a store credit
Need more help?
For further assistance on processing a return, feel free to reach out directly to our customer service team:
Customer Request Form: https://northskysupply.com/pages/contact-us
Email: customerservice@northskysupply.com
Phone: 800-805-6686
Hours of Operation: Monday–Friday 7AM–7PM CST
Informações de contacto
1735 Hughes Landing, Suite 3A, 77380, The Woodlands, Estados Unidos da América
- 1-800-805-6686
- support@northskysupply.com
- northskysupply.com
4,5
Excelente
161 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very good value and fast shipping
Very good value and fast shipping, very satisfied.
17 de março de 2025
Opinião espontânea
Resposta da NorthSky Supply
Thanks for the five-star review, Jay! Hope to see you again soon.
Resposta da NorthSky Supply
Glad you like them! Thanks for the 5-star review and hope to see you again soon!
The supplies ca.e quick and on time
The supplies ca.e quick and on time. Quality products.
10 de março de 2025
Resposta da NorthSky Supply
Thank you for the five-star review! We hope to see you again soon.
Resposta da NorthSky Supply
Samuel,
Thank you for your 5-star review! We're glad to hear your order arrived quickly. We appreciate your support and look forward to serving you again!
After two erroneous orders
After two erroneous orders, I appreciated the effort to make good on it. It happens.
Thank you
KwB
4 de março de 2025
Resposta da NorthSky Supply
Karl,
Thank you for your patience and for giving us the opportunity to make things right! While we strive for accuracy, we know that mistakes can happen, and we truly appreciate your understanding. Ensuring a positive experience for our customers is our top priority, and we’re glad we could resolve this for you.
If you ever need anything in the future, don’t hesitate to reach out. We appreciate your support!
order has not yet arrived!
3 de março de 2025
Resposta da NorthSky Supply
Hi Jon,
Thank you for your feedback. We understand how frustrating it can be when an order doesn’t arrive on time. After looking into this, we found that the delay was caused by FedEx, and our customer service team promptly reached out to assist you. We’re glad we could clarify the situation, and we appreciate your understanding at the time.
If there’s anything else we can do for you, please don’t hesitate to reach out. We’d also appreciate it if you could update your review to reflect your experience with our team. Your feedback helps us continue to provide great service.
The gloves I order does not fit true…
The gloves I order does not fit true and I know that I can't return them so I'm not happy
2 de março de 2025
Resposta da NorthSky Supply
Michael,
We apologize that the gloves did not match expectations. Our customer service team is reaching out and we would be happy to send you the right-sized gloves at no charge.
Resposta da NorthSky Supply
Thank you for the nice review, Brodie! We hope to see you again soon.
I was shipped the wrong order
I was shipped the wrong order, I ordered a 12 pack of gloves and a plastic shield for something was delivered
I am very disappointed
Rick
4 de março de 2025
Resposta da NorthSky Supply
Hi Rick,
We sincerely apologize for the mix-up with your order. We understand how frustrating it is to receive the wrong items, and that’s not the experience we want for our customers. I see that our customer service team has already reached out to resolve this for you, and we’re committed to making things right as quickly as possible.
If you need any further assistance, please don’t hesitate to reach back to our customer service team. We are here to help.
We truly appreciate your patience and the opportunity to correct this.
Fast shipping and order was correct.
3 de março de 2025
Resposta da NorthSky Supply
Thank you for the review, Jeremy! Please let us know if you have any questions.
Arrived a day earlier than expected…
Arrived a day earlier than expected looks like a good product have not been able to use them yet
2 de março de 2025
Resposta da NorthSky Supply
Thanks for the review, Rick. Glad we were able to get it to you promptly. Feel free to let us know how the product works out for you once you get a chance to use it!
Very generous to ship these tools as a…
Very generous to ship these tools as a gift.
I like the two pliers especially.
11 de fevereiro de 2025
Resposta da NorthSky Supply
You're welcome, Darryl and thank you so much for leaving the kind review!
Purchased for
Quickly recieved the
Easy to purchase
Was Christmas gift for grandson
11 de fevereiro de 2025
Resposta da NorthSky Supply
Thanks for your kind review Kelly. Hope your Grandson enjoys his gift!
Fast and great customer service
Quick service and a nice discount for first time customers. As a bonus they gave me a few tools to try out for free.
11 de fevereiro de 2025
Resposta da NorthSky Supply
Thanks so much for taking the time to leave us a nice review, Brad! We're glad you enjoyed our quick service and first-time customer discount. It’s great to hear that you liked the bonus tools as well! We appreciate your support and look forward to serving you again. Let us know if you need anything—we’re always happy to help!
I bought some metal cutters and they…
I bought some metal cutters and they work amazing the grips on them are high quality. And then they send me a gift of more tools for my purchase which was so awesome of them! But originally I had bought the clippers I bought because their price was so cheap and I couldn’t believe how great quality they were for how low price they are. But all the tools they sent me as a gift are very great quality tools as well! Highly Highly recommend these guys! Great prices great tools! I will be shopping with them again! And I know tools! Pretty much everything I have is matco and snap on.
If you like western jewelry or your wife does follow me on Facebook at Punchy Pinto Silver! Thanks again!
11 de fevereiro de 2025
Resposta da NorthSky Supply
Thank you so much for your amazing review, Danielle! We're thrilled to hear that you’re loving the metal cutters and that the quality exceeded your expectations—especially coming from someone who knows tools! We take pride in offering great tools at great prices, and we’re glad the bonus gifts were a pleasant surprise.
We truly appreciate your recommendation and look forward to having you shop with us again. Thanks for sharing your expertise and for the shoutout to Punchy Pinto Silver—we’ll have to check it out!
Resposta da NorthSky Supply
Thank you for taking the time to review, Richie! Hope to see you back again soon.
Resposta da NorthSky Supply
Thanks for taking the time to review, Robert. We appreciate it—and hope to see you again soon!
Resposta da NorthSky Supply
Thanks so much for the glowing review, Marc! We hope to see you again soon!
Diamond Hole Saw
The diamond hole saw(s) worked great. Excellent price and delivery
11 de fevereiro de 2025
Resposta da NorthSky Supply
Thanks so much for the glowing review, Mike! We hope to see you again soon!
just what I orderd
12 de fevereiro de 2025
Resposta da NorthSky Supply
Thanks so much for the glowing review! We hope to see you again soon!
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