The service from Nova was outstanding I’d like give special mention to Brian Ricardo, and Sharahib Sheriff they both outstanding from start to finish. The communication was so easy they kept us info... Ver mais
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We’re officially homeowners! A huge thank you to the Nova Legal staff, Sumaiya Shabdeen and Kavindya Ratnadasa, for all their help and hard work throughout our purchase. They were professional,... Ver mais
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Whole process took slightly longer than I imagined, however the staff Noor and Aroshika were very responsive and friendly when I dealt with them. Queries were answered promptly and helped explain the... Ver mais
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We recently sold our house through Nova Legal and were very impressed with the service we received. Communication was excellent, replies were always prompt, and we were kept informed throughout the... Ver mais
Informações sobre a empresa
Escrito pela empresa
Nova specialises in fast, transparent conveyancing, partnering closely with estate agents and brokers to deliver a seamless property-moving experience for clients. With a track record of award-winning service, Nova stands out for its exceptional speed, dedicated relationship management, and 24/7 tracking throughout the transaction.
Informações de contacto
Oriel House, 26, The Quadrant, TW9 1DL, Richmond, Reino Unido
- 020 3861 0504
- novalegal.co.uk
4,8
Excelente
567 opiniões
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Appalling service and appalling customer care
Appalling service and then appalling customer service. Rang the number they gave me multiple times and never got a reply, my case manager disappeared when it got tricky, they didn't follow up on basic queries (resulting in me almost buying under false pretenses), and the way they have handled my complaint was a total joke. Said they were 'pleased they'd concluded their investigation' in which they denied I'd ever rung them and admitted their staff didn't fulfil their duties properly - outcome for me a lot of needless stress and upset, financial costs, long delays and the sale looks likely to fail. Their recompense for the failures? They said sorry and that they will do their job better in the future. They do not give a toss about their clients and I would not recommend them to my worst enemy.
21 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Jessica,
Thank you for sharing your feedback.
We are sorry that you remain dissatisfied with your experience. As part of our complaint investigation, we acknowledged any service-related issues noted and advised on what we can do to improve our service.
We also note your concerns regarding communication and complaint handling. These concerns were investigated and addressed within our written complaint response. Whilst we appreciate that you disagree with a number of our findings, the complaint was reviewed independently and had reached out to you asking if you required any additional assistance or which to discuss further.
We have provided detailed responses to the concerns raised and continue to monitor the matter whilst the transaction remains ongoing.
Kind Regards,
Anjalee,
Team NOVA
The Best Support I Could Have Asked For
I cannot thank Kavindya Ratnadasa enough for everything she has done throughout my purchase.
Unfortunately, my transaction became incredibly complicated due to repeated delays elsewhere in the chain, changing completion dates and issues that were completely outside of our control. Throughout all of this, Kavindya was a constant source of support. She was always honest, approachable and compassionate, taking the time to explain what was happening and making sure I felt informed every step of the way.
What impressed me most was how genuinely invested she was in my case. She fought my corner tirelessly, chased the other parties relentlessly and advocated for me when I found myself in an incredibly difficult position after relying on repeatedly proposed completion dates. I always felt that she cared about achieving the best possible outcome for me, rather than simply progressing another transaction.
Despite working under significant pressure and dealing with an extremely challenging chain, Kavindya remained professional, responsive and reassuring throughout. She never made me feel like I was asking too many questions, and her communication was excellent.
Buying a home is one of the most stressful experiences you can go through, and I honestly don't know how I would have got through this process without her. She is an absolute credit to Nova Legal, and I cannot recommend her highly enough.
Thank you, Kavindya, for everything you have done to help me finally get over the finish line!
I would also like to thank Anuki Edirisinha for her support throughout the transaction. She was always kind, professional and understanding, and I really appreciated all of her help alongside Kavindya's. It truly felt like they both wanted the very best outcome for me, and I am incredibly grateful to them both.
21 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Aimee,
Thank you very much for your kind and heartfelt feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Kavindya Ratnadasa and Anuki Edirisinha provided such exceptional support throughout your purchase. It’s especially pleasing to know that, despite the complexities and delays encountered during the transaction, they remained professional, responsive, and supportive every step of the way.
Your comments regarding Kavindya’s dedication, communication, and commitment to achieving the best possible outcome are greatly valued. We are also grateful for your recognition of Anuki’s kindness, professionalism, and support throughout the process.
Your kind words and recommendation mean a great deal to us, and we will certainly share your feedback with both Kavindya and Anuki, as well as the wider team.
Thank you once again, and congratulations on reaching completion.
Best regards,
Shalini
Team NOVA
Michael and Minoli were always there
Michael and Minoli were always there, and if not returned calls promptly.Lovely guys to deal with always pleasant to talk to and explained things clearly. I shall miss talking to them.
16 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Ruth,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Michael and Minoli provided you with such excellent support throughout your transaction. It’s especially pleasing to know that they were always available to assist or returned your calls promptly, and that their clear communication helped make the process easier to navigate.
Your kind words about their friendly and professional approach are greatly appreciated, and we will certainly share your feedback with both Michael and Minoli.
Thank you once again.
Best regards,
Shalini
Team NOVA
First time buyer experience
Hanaan and Kavindya have been so helpful and supportive during my first time buying experience. I went into the process not really knowing anything, but everything was explained to me with a great deal of patience. I am very grateful for all of their help!!!
21 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Rosie,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
Congratulations on purchasing your first home!
We are delighted to hear that Hanaan and Kavindya were so helpful and supportive throughout your first-time buying journey. It’s especially pleasing to know that they took the time to explain everything clearly and patiently, helping you feel more confident throughout the process.
Your kind words will certainly be shared with both Hanaan and Kavindya, as well as the wider team.
Best regards,
Shalini
Team NOVA
Very poor communication
Very poor communication. They promised weekly updates but these stopped towards the end of the process when they would have been most useful. Often wouldn't return emails or phone calls (even when they had said they would ring at a particular time). They didn't explain things well and didn't proactively tell me what was happening so I had to ask about specific forms and processes that I didn't really understand because otherwise they would just ignore them. Communication around exchange and completion was very poor. They told me one day that they would exchange that afternoon, when I heard nothing from them I contacted them the next day only to be told they hadn't been able to do it. When it actually happened they didn't tell me until I asked. I heard nothing from them on completion day, I had to phone in the afternoon to ask whether I could pick up the keys to the new house.
It was also quite a slow process. They just wouldn't commit to whether or not we were ready to exchange. The whole sale was put at risk when they wouldn't commit and another buyer in the chain would have had to pull out if we couldn't complete by a certain date. They only agreed to exchange after I threatened to formally complain and agreed to pay an extra fee for a reduced time frame between exchange and completion.
20 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Jessica,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience did not meet your expectations and sincerely apologise for the frustration caused. We understand your concerns regarding communication, missed updates, delays in responding to emails and calls, and the lack of clarity around key stages such as exchange and completion.
We appreciate how stressful the conveyancing process can be, particularly when you feel that you are not being kept informed of progress. We also acknowledge your concerns regarding the timescales involved and the circumstances surrounding the exchange and completion of your transaction.
Please be assured that we take all feedback seriously. Your concerns have been logged as a formal complaint, and a dedicated Resolutions Agent will be assigned to review the matters you have raised in detail and contact you directly regarding their findings.
Once again, we are sincerely sorry that your experience fell below expectations and thank you for bringing these concerns to our attention.
Best regards,
Shalini
Team NOVA
Excellent experience with our Account…
Excellent experience with our Account Mansger Rachel Bayford who went out of her way to make a difficult process easy and stress free . She is an excellent ambassador for Nova
20 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Mrs Faulknall,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Rachel Bayford provided you with such excellent support throughout your transaction. It’s especially pleasing to know that she went above and beyond to make a difficult process feel easier and less stressful for you.
Your kind words are greatly appreciated, and we will certainly share your feedback with Rachel and the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
sale of property service
We used novalegal to sell a property. There were complications along the way as one of the owners died and we had to wait for Probate. The team were always respectful of our circumstances and worked with us to get the sale complete. There were many hold ups in the process, but the majority were due to the buyers legal team. We would specifically like to thank Shaahid Sheriff for pushing through the sale and taking our frequent calls.
17 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Denise,
Thank you very much for your kind feedback.
We truly appreciate you taking the time to share your experience with us. We understand that the sale of the property involved some challenging circumstances, and we are grateful for the patience and understanding you showed throughout the process. We are pleased to hear that the team provided respectful and supportive service during this time. A special thank you for recognising Shaahid Sheriff. It’s especially pleasing to know that his dedication, persistence, and willingness to assist helped guide the transaction through to a successful completion.
Your kind words will certainly be shared with Shaahid and the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
We had an excellent experience
We had an excellent experience with Michael and Umar throughout our house purchase. From start to finish, they were professional, responsive, and incredibly efficient.
We received regular weekly updates, which kept us fully informed and gave us confidence that everything was progressing as it should. It was clear that a huge amount of work was being done behind the scenes, and everything on their side was dealt with quickly and efficiently.
Unfortunately, the delays we experienced were due to the sellers' side, but Michael and Umar kept us updated every step of the way, explaining the timelines and keeping us informed of any progress. Their communication was outstanding and really helped reduce the stress of buying a home.
Overall, the entire process was handled with ease and professionalism, and we couldn't have asked for better solicitors. We would highly recommend Michael, Umar, and the team to anyone looking for a smooth and well-managed conveyancing experience. Thank you both for all your hard work!
20 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Jamie,
Thank you very much for your kind and detailed feedback.
We truly appreciate you taking the time to share your experience with us. We are delighted to hear that Michael and Umar provided you with such excellent support throughout your house purchase. It’s especially pleasing to know that their professionalism, responsiveness, and regular updates helped keep you informed and reassured at every stage of the process.
Your kind words and recommendation mean a great deal to us, and we will certainly share your feedback with both Michael, Umar, and the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
Buying a house is never easy however...
Buying a house is never straightforward, but Jayali and Asjaadh made the whole process as smooth and stress-free as possible from start to finish.
After our previous linked sale and purchase fell through, we had no hesitation in coming back to Nova Legal for our next purchase. That alone says a lot about the confidence we had in them. Throughout what turned out to be another long and complicated transaction, they were always approachable, responsive, and kept us updated every step of the way. Communication was excellent, and it was always easy to get hold of someone when we had questions or needed reassurance.
Jayali and Asjaadh genuinely went above and beyond for us. We always felt that they had our best interests at heart and were working hard behind the scenes to keep everything moving. Their professionalism, patience, and support made a huge difference during what could have been a very stressful experience.
We are incredibly grateful for everything they did to help us finally get into our new home after such a long journey. We wouldn't hesitate to recommend Nova Legal, and in particular Jayali and Asjaadh, to anyone looking for a conveyancing team that truly cares about their clients.
17 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Louie,
Thank you very much for your kind and thoughtful feedback.
We truly appreciate you taking the time to share your experience with us. We understand that buying a home is rarely straightforward, and we are delighted to hear that Jayali and Asjaadh helped make the process as smooth and stress-free as possible for you. It is especially pleasing to know that, following your previous transaction, you chose to return to Nova Legal and that Jayali and Asjaadh continued to provide the professionalism, communication, and support that gave you confidence throughout your purchase.
Your kind words and recommendation mean a great deal to us, and we will certainly share your feedback with both Jayali and Asjaadh, as well as the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
Positive experience
Nish, Sadham & team were excellent with communication providing weekly updates when awaiting to hear back from other professionals and answering any questions we had. When moving day finally came around, they talked us through everything very well. The online portal was very helpful too. There was a slight issue when the case was handed over which was overlooked by several professionals not just Nova though as soon as this was rectified everything else was as smooth as it could be. Overall I had a good experience with them.
17 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Customer,
Thank you very much for your kind feedback.
We truly appreciate you taking the time to share your experience with us. We are delighted to hear that Nish, Sadham, and the wider team provided excellent communication throughout your transaction, keeping you informed with regular updates and supporting you through to completion.
We also appreciate your balanced feedback regarding the issue encountered during the handover stage and are pleased that, once resolved, the remainder of the process progressed as smoothly as possible.
Your kind words regarding the team's support and the online portal will certainly be shared with them.
Thank you once again.
Best regards,
Shalini
Team NOVA
Your company was great at all times
6 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Customer,
Thank you very much for your kind feedback.
We truly appreciate you taking the time to share your experience with us. We are delighted to hear that you found our service great at all times. Your positive comments mean a great deal to us and will certainly be shared with the wider team.
Thank you once again for your support and recommendation.
Best regards,
Shalini
Team NOVA
I had a great experience with Sumaiya…
I had a great experience with Sumaiya Shabdeen and Zahra Mamon. This was my first property, and as I am new to the country, I really appreciated their patience, support, and clear guidance throughout the whole process. They helped me a lot and made everything feel much easier and less stressful. I am so happy to now have the keys to my first apartment! I would highly recommend them.
3 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Ganna,
Thank you very much for your kind and thoughtful feedback.
We truly appreciate you taking the time to share your experience with us. Congratulations on purchasing your first property and receiving the keys to your first apartment! We are delighted to hear that Sumaiya Shabdeen and Zahra Mamon provided you with such excellent support throughout the process. It’s especially pleasing to know that their patience, guidance, and clear communication helped make your journey as a first-time buyer in a new country much easier and less stressful.
Your kind words and recommendation mean a great deal to us, and we will certainly share your feedback with both Sumaiya and Zahra, as well as the wider team.
Thank you once again, and we wish you every happiness in your new home.
Best regards,
Shalini
Team NOVA
Highly recommended
I just bought my first property and used NOVA as my solicitor. Asjaadh and Michelle were brilliant, explaining everything and providing regular updates. They were very thorough and always quick to respond to any questions I had. Also, through an app you can check on the progress and see exactly what is being done and at which stage in the process you are. I would highly recommend their services.
15 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Gerlinde,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had a positive experience with NOVA during your first property purchase.
Buying your first home is a significant milestone, and it's fantastic to know that Asjaadh and Michelle were able to provide the guidance, support, and regular updates needed to make the process smooth and stress-free.
We're especially pleased that their thorough approach, clear explanations, and prompt responses helped keep you informed and reassured throughout your journey. It's also great to hear that you found our app useful for tracking progress and staying up to date with your transaction.
We'll be sure to pass on your kind feedback to Asjaadh and Michelle, who will be delighted to know their efforts made such a positive difference to your experience.
Congratulations on your first property, and thank you for your recommendation.
Kind Regards,
Aamirah
Team NOVA
cannot fault their services
cannot fault their services. They are most reasonably priced and display a show of professionalism within their team. team members have always come across friendly.
17 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Sahil,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that you were happy with the service you received and found our team to be professional, friendly, and supportive throughout your transaction.
Providing high-quality conveyancing services at a competitive price is something we take great pride in, so it's wonderful to know that we met your expectations.
Your kind feedback means a great deal to us, and we're pleased that our team's professionalism and approachable manner helped make your experience a positive one.
Thank you for choosing NOVA and for your recommendation. We wish you all the very best for the future.
Kind Regards,
Aamirah
Team NOVA
Excellent communication
Excellent communication and swift timing from start to finish.
17 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear John,
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with the communication and efficiency of our service from start to finish.
Providing clear, timely updates and progressing transactions as smoothly as possible is something we take great pride in, so it's wonderful to know that we met your expectations.
Thank you for choosing NOVA. We truly appreciate your feedback and wish you all the very best for the future.
Kind Regards,
Aamirah
Team NOVA
Highly professional team
I would highly recommend Imaadh and Aneegha for anyone buying or selling a property.
They handled both the sale of our previous home and the purchase of our new one, and the service they provided was outstanding from start to finish. Their communication was excellent, with incredibly quick responses to every query, which made what is normally a very stressful process much easier.
What impressed us most was their dedication and commitment to successfully synchronising both transactions. Coordinating both processes at the same time wasn't easy, but they worked tirelessly to ensure everything progressed smoothly and on schedule. Their professionalism, efficiency and attention to detail were truly first class.
Thank you, Imaadh and Aneegha, for your hard work and exceptional service. We couldn't have asked for a better team.
3 de julho de 2026
Resposta da Nova
Dear Virginia,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Imaadh and Aneegha provided outstanding support throughout both the sale of your previous home and the purchase of your new one. Coordinating two transactions simultaneously can be challenging, so it's fantastic to know that their dedication, professionalism, and attention to detail helped ensure everything progressed smoothly and remained on schedule.
We're especially pleased that their excellent communication and prompt responses helped make what can often be a stressful process much easier. Providing a seamless and supportive experience for our clients is something we take great pride in.
We'll be sure to pass on your kind feedback to Imaadh and Aneegha, who will be delighted to know their hard work and commitment made such a positive difference to your experience.
Thank you for choosing NOVA and for your recommendation. We wish you every happiness in your new home.
Kind Regards,
Aamirah
Team NOVA
Friendly conveyancer Brain Ricardo
We couldn't be happier with the service we received. Our conveyancer Brain Ricardo & Udantha Amarakoon was knowledgeable, proactive, and incredibly supportive throughout the process. They kept everything moving, explained each stage clearly, and made us feel confident from beginning to end. We are very grateful for their dedication and would highly recommend them to anyone looking for a reliable conveyancer.
We would highly recommend their services to anyone buying or selling a property.
10 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Mithusha,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Brian Ricardo and Udantha Amarakoon provided such excellent support throughout your transaction. Delivering a knowledgeable, proactive, and reliable service is something we take great pride in, so it's fantastic to know that they kept everything progressing smoothly while ensuring you felt informed and confident at every stage.
Buying or selling a property is an important milestone, and we're pleased that Brian and Udantha's dedication, clear communication, and supportive approach helped make the process a positive experience for you.
We'll be sure to pass on your kind feedback to both Brian and Udantha, who will be delighted to know their efforts were appreciated.
Thank you for your recommendation and for choosing NOVA.
Kind Regards,
Aamirah
Team NOVA
Friendly Conveyancer BRIAN RICARDO
A fantastic service from start to finish. Our conveyancer BRAIN RICARDO & UDANTHA AMARAKOON made what could have been a stressful process feel straightforward and manageable. Communication was excellent, and we always knew what was happening. Thank you for all your hard work—we wouldn't hesitate to use your services again. We would highly recommend their services to anyone buying or selling a property.
10 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Customer,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Brian and Udantha provided such excellent support throughout your transaction. Delivering a knowledgeable, proactive, and reliable service is something we take great pride in, so it's fantastic to know that they kept everything progressing smoothly while ensuring you felt informed and confident at every stage.
Buying or selling a property is an important milestone, and we're pleased that Brian and Udantha's dedication, clear communication, and supportive approach helped make the process a positive experience for you.
We'll be sure to pass on your kind feedback to both Brian and Udantha, who will be delighted to know their efforts were appreciated.
Thank you for your recommendation and for choosing NOVA.
Kind Regards,
Aamirah
Team NOVA
I found both Zainab and Sarah very…
I found both Zainab and Sarah very quick to respond to any questions I had and also very professional.
17 de julho de 2026
Opinião espontânea
Resposta da Nova
Dear Customer,
Thank you for taking the time to leave us a review.
We're delighted to hear that both Zainab and Sarah provided you with professional support throughout your transaction.
Clear communication and responsiveness are key to the service we strive to deliver, so it's wonderful to know that your questions were answered promptly and that you felt well supported along the way.
We'll be sure to pass on your kind feedback to Zainab and Sarah, who will be delighted to know their efforts were appreciated.
Thank you for choosing NOVA, and we wish you all the very best for the future.
Kind Regards,
Aamirah
Team NOVA
Zahra, Zainab
Nova legal, carried out conveyancing for my property sale in UK they kept me informed throughout the process and answered questions quickly when needed which was really helpful as living outside UK.
Five star rating.
22 de junho de 2026
Opinião espontânea
Resposta da Nova
Dear Andrew,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Zahra and Zainab provided excellent support throughout your property sale.
We understand that managing a transaction while living outside the UK can present additional challenges, so it's fantastic to know that their clear communication, regular updates, and prompt responses helped make the process smoother for you.
Providing a professional and responsive service is something we take great pride in, and we're pleased that you felt well informed and supported every step of the way.
We'll be sure to pass on your kind feedback to Zahra and Zainab, who will be delighted to know their efforts were appreciated.
Thank you for choosing NOVA.
Kind Regards,
Aamirah
Team NOVA
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