I just wanted to pay my Road Fund License balance amount which Ash helped me pay very swiftly and professionally. She patiently explained the procedure for payment and how I would receive a payment re... Ver mais
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Leia as opiniões dos outros
2.5 hours after reporting the breakdown the car was being collected and I was on my way home in an Uber. The only thing was them being unable to deliver a hire car on a Sunday. Taking a taxi an hour o... Ver mais
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Lukas made the whole process so easy and straight forward from start to finish. Contacting me via email with links to see what my vehicle options were and then to arrange a call once I decided which... Ver mais
A empresa respondeu
I would like to say a huge thank you to Jess Dunn at Novuna for the outstanding customer service she provided today. I needed support with a few queries and Jess went above and beyond to make su... Ver mais
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Informações sobre a empresa
Sobre Novuna Vehicle Solutions
Escrito pela empresa
Who are Novuna Vehicle Solutions?
Our award-winning industry knowledge, coupled with our unique experience of specially modified commercial vehicles, vans, trailers and plant equipment, means we offer total asset solutions to meet your business requirements and objectives.
Our industry leading approach is recognised and we are the only FN10 leasing company to be fully accredited by the Institute of Customer Service.
Together, we make the important things happen.
Learn More Business Vehicle Leasing Fleet Management Electric Fleet Solutions Electric Car Salary Sacrifice My Novuna VehicleInformações de contacto
RG14 2NU, Reino Unido
- 03444 632 900
- novunavehiclesolutions.co.uk
4,9
Excelente
6 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Always really helpful and friendly
Always really helpful and friendly, Sam was a dream to deal with. Thank you very much.
22 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Wendy, thank you for your five star review! It's great to hear about your experience with Sam, we'll be sure to pass on your feedback. Best wishes, Stephen.
Resposta da Novuna Vehicle Solutions
Hi Gordon, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Great customer service from credit control
I called this morning and was put through to Michelle in Credit Control. Michelle was extremely helpful and quickly dealt with my account query.
22 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Simon, thank you for your five star review! It's great to hear about your experience with Michelle, we'll be sure to pass on your feedback. Best wishes, Stephen.
Ashley Moon was great and really helpful
Ashley Moon was great and really helpful
22 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Katie, thank you for your five star review! It's great to hear about your experience with Ashley, we'll be sure to pass on your feedback. Best wishes, Stephen.
The lady I spoke to called Sam was so…
The lady I spoke to called Sam was so lovely kind and helpful she made my call very easy and comfortable mRNA you Sam x
21 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Sarah, thank you for your five star review! It's great to hear about your experience with Sam, we'll be sure to pass on your feedback. Best wishes, Stephen.
Efficient and helpful and friendly
Efficient and helpful and friendly, thank you, Sam
21 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Jacqui, thank you for your five star review! It's great to hear about your experience with Sam, we'll be sure to pass on your feedback. Best wishes, Stephen.
Sam answered the questions I had and…
Sam answered the questions I had and put my mind at rest 👍
21 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Jason, thank you for your five star review! It's great to hear about your experience with Sam, we'll be sure to pass on your feedback. Best wishes, Stephen.
Excellent Customer service
Even though I had a problem that was resolved by Nicola Broughton and Mark Vincent
I must say I am totally impressed with their fantastic customer service….so rare these days
For that Alone I would recommend Novuna to anyone as they were a credit to their Company
Easy to get hold of and took ownership of the issue.
Well done Novuna
21 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Gezza, thank you for your fantastic feedback! We’re delighted to hear Nicola and Mark took ownership and resolved the issue for you. We’ll be sure to share your kind words with them. Best wishes, Stephen.
Easy to contact
Easy to contact, was able to answer my question, gave me confidence.
17 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Hancock, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Fantastic service from Michelle Bell
Fantastic service from Michelle Bell
21 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Mark, thank you for your five star review! It's great to hear about your experience with Michelle, we'll be sure to pass on your feedback. Best wishes, Stephen.
Sam was extremely efficient.
21 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Lawrence, thank you for your five star review! It's great to hear about your experience with Sam, we'll be sure to pass on your feedback. Best wishes, Stephen.
A very simple and streamlined process…
A very simple and streamlined process from comparing and selecting a car to the car being delivered to my front door within 4 weeks. Excellent customer service
14 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Faryad, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
I have always found Novuna to be…
I have always found Novuna to be professional and friendly in my dealings with them.
I spoke with Alisha today who was absolutely brilliant with helping me, and she made everything seamless.
21 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi John, thank you for your lovely feedback! We’re delighted to hear Alisha was so helpful and made everything seamless for you. Best wishes, Stephen.
Great service from Ashley today very…
Great service from Ashley today very quick and answered all my questions Thankyou!!
21 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Beth, thank you for your five star review! It's great to hear about your experience with Ashley, we'll be sure to pass on your feedback. Best wishes, Stephen.
Great experience from Novuna
Great experience from Novuna, super quick, friendly and helpful service. Thanks Lukas you were ace!
21 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Leanne, thank you for your five star review! It's great to hear about your experience with Lukas, we'll be sure to pass on your feedback. Best wishes, Stephen.
Resposta da Novuna Vehicle Solutions
Hi Gary, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Great people and job done as expected
Great people and job done as expected. Some pretty poor communications and information initially, but got there in the end.
9 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Steven, thank you for your feedback. We’re sorry to hear about the initial communication issues, but we’re glad our team was able to get everything sorted for you. Best wishes, Stephen.
The call handler Krystal-ann was…
The call handler Krystal-ann was extremely helpful and polite.She assisted me with the recall of my vehicle and took through what would happen next.If I could give more than 5* I would.
Great company
Thankyou
17 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Amanda, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Excellent polite knowledgeable staff
Excellent polite knowledgeable staff, excellent
17 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Elvis, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Resposta da Novuna Vehicle Solutions
Hi Paul, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
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